BNET Industries
- Private
- US
Dow Jones Description
Computer Software Developer
Chairman & CEO
David B. GouldNumber of Employees 200
Contact Information
3979 Freedom Cir
Santa Clara, California 95054
(408) 830-5400
Peer Companies
NAICS Code Administrative Management and General Management Consulting Services: 541611
News & Analysis
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blue pumpkin software inc. and workforce management - All News and Analysis
2004 Frost & Sullivan Product Differentiation Innovation Award in Workforce Management Goes to Blue Pumpkin
- 2004-12-13
PALO ALTO, Calif. -- Frost & Sullivan's recent analysis, World Agent Performance Optimization Markets, selected Blue Pumpkin Inc. as the recipient of the 2004 Product Differentiation Innovation Award for being the only workforce management vendor to offer a holistic performance optimization solution. This includes agent scorecards, comparisons to peers, benchmarking...
Spreadsheets and Workforce Management - An Odd Couple
BNET
- 2004-09-02
This paper discusses workforce management from the perspective of the small and medium call center. The paper reviews the manual forecasting and scheduling process, identifies execution-oriented problems, describes how many centers have tried to ease that pain by using spreadsheet techniques, identifies the shortcoming of spreadsheet-based systems, discusses why there...
Empowered And Engaged Employees: A Critical Requirement For Customer Loyalty
BNET
- 2003-11-20
This report helps in understanding the correlation between technology, performance optimization, employee empowerment, customer satisfaction and profit margin. It explains how to optimize customer-facing employees' time and skills to better support customers. The report discusses the importance of identifying necessary employee skill sets, including soft skills and the impact of...
Blue Pumpkin suite accelerates "plan-execute-evaluate" cycle. (Workforce Management).(Blue Pumpkin's Workforce Optimization Suite)
- 2002-08-01
Looking for software and services that provide strategic planning, budgeting, scheduling, forecasting, performance management and activity planning, but don't want to employ products from multiple vendors? Then Blue Pumpkin's Workforce Optimization Looking for software and services that provide strategic planning, budgeting, scheduling, forecasting,...
Managing the People Who Manage Your Customer Relationships
BNET
- 2001-09-14
Companies recognize the rising importance of the contact center as a central component of customer service and have looked to implement sophisticated technology to meet increasing customer expectations. However, an area that is often overlooked in this complicated equation is - how people can help contribute to e-business success. Workforce...
Playing the Numbers: Using ACD Statistics for Workforce Management
BNET
- 2001-09-14
The contact center ACD supplies a potpourri of statistics. Used properly, ACD statistics can be a boon for workforce management forecasting and scheduling. However, the ACD provides so much detail that interpreting the information can be like drinking water from a fire hydrant. This article outlines some relevant ACD statistics...
Northern Trust Retirement Consulting Selects Blue Pumpkin PrimeTime for Automated Workforce Management
- 2000-10-23
Business Editors/High-Tech Writers
Blue Pumpkin Software Integrates Its Workforce Management Solutions With Cisco Systems' Customer Contact Software Platform
- 2000-08-01
Business/Technology Editors
Blue Pumpkin Software Announces Web-based Agent Support for PrimeTime Enterprise; PrimeTime Insight Enables Customer Contact Agents Instant Access to Workforce Management Schedules
- 1999-08-31
CHICAGO, Ill.--BUSINESS WIRE--Aug. 31, 1999--
Blue Pumpkin Software Announces the Formation of Workforce Management Advisory Board for Customer Care Industry
- 1999-06-21
MOUNTAIN VIEW, Calif.--BUSINESS WIRE--June 21, 1999--
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Decision Makers
| Name (plus bio) | Position |
|---|---|
| Nick Discombe | President & COO |
| Illah Nourbakhsh | Chief Scientist |
| Nilesh Shah | CFO & Executive Vice President |
| William F. Evans | CFO |
| Elizabeth Ussher | Vice President |
| Michael Maoz | Vice President |
| Harry Watkins | Director, R |
| Robert Mirani | Director, Planning |
| Katrina Howell | Program Manager |
Board of Directors
| Name (plus bio) | Position |
|---|---|
| David B. Gould | Chairman & CEO |
| Robert Marshall | Board of Directors |
| Ron Conway | Board of Directors |
| Organization | Position | Status |
|---|---|---|
| Witness Systems Inc. | Chairman & CEO | Current |
| Blue Pumpkin Software Inc. | Chairman & CEO | Current |
| Erevenue, Inc. | Current | |
| Witness Systems Inc. | Board of Directors | Current |
| Ibbs Sa | Board of Directors | Current |
| Primerevenue, Inc. | Former | |
| Management Science | Former | |
| Management Science America, Inc. | Former | |
| Emory University | MBA | Former |
| Emory University | Bachelor's In Economics | Former |
| Organization | Position | Status |
|---|---|---|
| Witness Systems Inc. | President & COO | Current |
| Blue Pumpkin Software Inc. | President & COO | Current |
| Organization | Position | Status |
|---|---|---|
| Blue Pumpkin Software Inc. | Chief Scientist | Current |
| Mobot, Inc. | Chief Scientist | Current |
| Mobot, Inc. | Co-Founder | Current |
| Blue Pumpkin Software Inc. | Co-Founder | Current |
| Qolt | Education Co-Director | Current |
| Robotics Corporation | Assistant Professor | Current |
| Interfaces Technology Transfer and Training | Current | |
| Jet Propulsion Laboratory | Former | |
| Stanford University | Ph.D. In Computer Science | Former |
| Organization | Position | Status |
|---|---|---|
| Blue Pumpkin Software Inc. | CFO & Executive Vice President | Current |
| Organization | Position | Status |
|---|---|---|
| Blue Pumpkin Software Inc. | CFO | Current |
| Witness Systems Inc. | CFO & Executive Vice President | Current |
| Productivity Point International | CFO | Former |
| Productivity Point International | executive vice president | Former |
| University of Illinois | A graduate of | Former |
| Organization | Position | Status |
|---|---|---|
| Blue Pumpkin Software Inc. | Vice President | Current |
| Organization | Position | Status |
|---|---|---|
| Blue Pumpkin Software Inc. | Vice President | Current |
| Organization | Position | Status |
|---|---|---|
| Blue Pumpkin Software Inc. | Director, R | Current |
| Organization | Position | Status |
|---|---|---|
| Blue Pumpkin Software Inc. | Director, Planning | Current |
| Organization | Position | Status |
|---|---|---|
| Blue Pumpkin Software Inc. | Program Manager | Current |
| Organization | Position | Status |
|---|---|---|
| Selby Venture Partners | Managing Director | Current |
| Selby Venture Partners | Chairman | Current |
| Bay Microsystems, Inc. | Board of Directors | Current |
| Quicksilver Technology, Inc | Board of Directors | Current |
| Triformix, Inc | Board of Directors | Current |
| Blue Pumpkin Software Inc. | Board of Directors | Current |
| FABRIC7 Systems, Inc. | Board of Directors | Current |
| Sierra Monitor Corporation | Board Member | Current |
| InfoGear Technology Corporation | CEO | Former |
| InfoGear Technology Corporation | President | Former |
| Tandem Computers | Coo | Former |
| Selby Venture Partners | Co-Founder | Former |
| Tandem Computers | Co-Founder | Former |
| InfoGear Technology Corporation | Founder | Former |
| Selby Venture Partners | Managing Partner | Former |
| Selby Venture Partners | Owner | Former |
| Tandem Computers | Senior Executive | Former |
| HotRail, Inc. | Investor | Former |
| 3ware Inc. | Investor | Former |
| Pepperdine University | MBA | Former |
| Organization | Position | Status |
|---|---|---|
| Myyearbook | Founder and Managing Partner of the Angel Investors Lp | Current |
| Anchor Intelligence, Inc. | Co-Founder | Current |
| I-Behavior, Inc. | Founder and Managing Partner of the Angel Investors Lp | Current |
| Plaxo, Inc. | General Partner of Angel Investors, LP, and Advisor | Current |
| Merchantcircle | Current | |
| Snapjot, Inc. | Current | |
| Napster, Inc. | Board of Directors | Current |
| Sendmail, Inc. | Board of Directors | Current |
| Support, Inc | Board of Directors | Current |
| I-Behavior, Inc. | Board of Directors | Current |
| Odesk Corporation | Board of Directors | Current |
| Ask Jeeves | Board of Directors | Current |
| Acerno | Board of Directors | Current |
| Blue Pumpkin Software Inc. | Board of Directors | Current |
| Vitrue, Inc | Board of Directors | Current |
| Personal Training Systems | CEO | Former |
| National Semiconductor Corporation | CEO | Former |
| National Semiconductor Corporation | President | Former |
| Personal Training Systems | President | Former |
| National Semiconductor Corporation | Co-Founder | Former |
| Personal Training Systems | Co-Founder | Former |
| UCSF Medical Center | Former | |
| The University of California, San Francisco | Former |
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