The Ritz-Carlton is known around the world for its extraordinary hospitality and service because its leaders have created a corporate culture that customer-focued. Bestselling author Joseph Michelli was granted unprecedented access to the company's executives and staff and learns the innovative methods the company uses to inspire employees and create...
Is it an ad or not? With the use of blogs, online video, and product placement, the line between commercial persuasion and everyday life is murkier than ever. New York Times Magazine "Consumed" columnist, Rob Walker, has coined a phrase for today's creative marketing practices: "murketing." In this podcast, Walker...
Managers who manage their time well not only get more accomplished, but they also set the tone for employees to be more proactive about their own schedules. Melissa Raffoni, author of the Harvard Business Review article "Are You Spending Your Time the Right Way?", shares techniques that will help you...
Whether you're negotiating with your manager, a supplier, a colleague or an adversary, it's important to know the other party's psychological profile. In this podcast, psychoanalyst Dr. Kerry Sulkowicz, who advises senior executives, shares his unique perspective on negotiations and gives some tips for succeeding at the bargaining table, including...
Pixar Animation Studios has created blockbusters, such as Toy Story, Finding Nemo, and The Incredibles. But it wasn't that too long ago that the company was considered an underdog that might not survive. In this podcast, David Price, author of "The Pixar Touch: The Making of a Company," explains how...
In a world full of presentations packed with bullet points and data, Duarte offers a refreshingly simple approach to designing presentations. The design firm is best-known for its work in Al Gore's Oscar-winning documentary "An Inconvenient Truth," but its client list also includes Fortune 500 companies, such as Google and...
George Washington was not only a brilliant military leader, but a successful businessman. Born in 1732, his leadership qualities are still applicable today. In this podcast, Mark McNeilly, an adjunct professor of marketing at University of North Carolina-Chapel Hill's Kenan-Flager Business School, discusses his new book "George Washington and the...
Are you overloaded with work? Do you wish you had more time? In this podcast, Mark Ellwood, president of Pace Productivity, shares some simple steps you can take to get more out of your workday -- from organizing e-mail to outsourcing administrative tasks. Click Play to...
Do you have a job that makes you want to get up in the morning? Do you have a career that others wish they had? In this podcast, Alexandra Levit, a twenty and thirty-something career expert and author of "How'd You Score That Gig?" discusses some of the coolest jobs...
In this podcast, Jason Fried, founder of the digital design firm 37signals, discusses how he built a successful company on the philosophy that bigger is not always better and explains how other small businesses can use limitations to their advantage. For more on the advantages of staying small: Small Giants by...
Companies like GM increasingly value right-brain creative thinking. In this podcast, Katherine Bell explains that creative training also teaches skills that directly transfer to management: how to take criticism, what motivates people, how to engage your audience, and when to let go of good ideas. Featured Guests: HarvardBusiness.org Senior...
More than 40 million Americans move each year. In this podcast, Richard Florida, bestselling author of "Who's Your City?," explains how our choice of living location affects our jobs and career success, as well as the people we meet and marry. He discusses what cities are best for recent college...
Learn how to use visual thinking to sell an idea or work out a complicated concept. In this podcast, Dan Roam, a management consultant and author of "The Back of the Napkin," explains how simple drawings -- or doodles -- can communicate better than complex presentations -- and you don't have...
In this podcast, social media expert and LinkedIn community evangelist Mario Sundar discusses what sites are getting the most buzz and how companies can use social networking sites -- such as Facebook, LinkedIn, and Twitter -- to connect with their customer base. For more ways companies can use social networking:...
"Fast is better than slow," Google proclaims in its corporate philosophy, and Babson professor Tom Davenport asserts that more companies can, and should, borrow from this and other elements of Google's innovative approach to business. In this podcast, Davenport describes how Google uses chaos to quickly move from prototype to...
When there are fewer deals to be had, there's more pressure on the deals that do go through to bring the value they promise. In this podcast, Mark Gordon talks about how managers can share risk and increase the chances of the deal's success. Featured Guest: Mark...
Businesses and managers must adopt a "First, do no harm" approach to their impact on society and the environment, according to Harvard Business School professor Rakesh Khurana. In this podcast, he calls on managers to cast aside the current "learn, earn, then give" model and to integrate a social and...
When it comes to work life, Stewart Friedman says, "Balance is the wrong metaphor because it implies trade-offs." To bring more passion to their work, managers need to integrate work, home, community, and self. Friedman discusses how to truly integrate those elements through introspection, discussion, and experimentation. ...
After surveying 1,000 top analysts, Harvard's Boris Groysberg discovered that employees don't become stars based solely on their individual abilities. Rather, it's the corporate culture and support of colleagues that make employees stars. In this podcast, Groysberg debunks several myths to tell managers how they can nurture these star employees...
Research confirms that women are reluctant to negotiate -- at work and at home -- and continually underestimate their value. In this podcast, "Ask For It" coauthor Sarah Laschever explains how women can maximize their bargaining power and ask for their fair share of raises, promotions and perks. ...
