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- Yankee Group Research Indicates Business Process Outsourcing is One of the Fastest-Growing Segments of IT Services
- Business Editors/High-Tech Writers
- Research articles 2002-12-19
- Outsourcing HR Business Processes: Key Trends and Success Factors
- The vast majority of enterprises are now acutely aware of business process outsourcing BPO, and human resource HR BPO represents the biggest portion of the overall BPO market. Some view it as an undertaking that is healthy for the business, since it will enable them to focus on core competencies....
- White papers 2003-07-22
- Transforming the Service Business Into a Revenue Engine: How the Combination of Technology and Business Process Outsourcing Can Improve Service Sales Visibility and Efficiency to Maximize Services Revenue
- With the economy rebounding, corporations in almost every sector are refocusing their energies on rejuvenating revenue growth that has been stalled over the past three years. In the quest for new revenue streams, one of the most profitable opportunitiesùafter-sale servicesùis a key lever for new strategic growth. A new generation...
- White papers 2004-07-14
- First Data Corporation Utility Business Process Outsourcing
- Fundamental change continues to transform the landscape in the utilities industry. The financial stakeholders of utility companies are attracting a greater premium for obtaining and managing capital. Regulators are seeking lower rates, efficiency and financial accountability, forcing utility executives to search for lower costs, improved customer satisfaction, streamlined processes and...
- White papers 2005-03-02
- Transformational Business Process Outsourcing
- Outsourcing is a well-marked path to efficiency and major cost-savings. But many of today's CEOs are looking for ways to drive benefits beyond cost issues to transform overall corporate performance, competitiveness, and shareholder value from ordinary to exceptional. This article basically focuses on Transformational Business Process Outsourcing tBPO as a...
- White papers 2004-10-27
- FSI Business Process Outsourcing
- With this focus, companies are turning more and more to business process outsourcing to outsource processes such as human resources, payroll and printing, so that they can pull ahead of their competitors. Which is why the company have set up Business Process Outsourcing BPO services which address the business needs...
- White papers 2005-06-16
- Business Process Outsourcing: Outsourcing for Business Value
- Underlying the majority of BPO engagements is the undeniable benefits of deploying innovative and business-enabling technology. Through this, companies are able to move away from manual and archaic processes to enjoy lower cost and faster turnaround times provided by technology. The effect of labor arbitrage is a well-known economic principle....
- White papers 2005-02-23
- Business Process Outsourcing & Offshoring
- Faced with mounting pressures to improve business performance, most major corporations have already assessed their internal services and employed a series of cost reduction strategies. Companies have turned to reengineering internal processes, outsourcing, and, most recently, improving demand management for internal services. Traditional outsourcing has increased in scope and impact...
- White papers 2003-09-01
- Outsourcing's New Imperative: Companies Must 'Collaborate Or Die!'
- Business process outsourcing isn't just a passing trend. It's the new imperative. No company can be an expert at everything, and today's competitive landscape doesn't allow for second-rate customer service or inefficient processes. By collaborating with a global outsourcing provider, companies can get access to streamlined processes and best practices....
- White papers 2002-05-23
- IT Led Business Process Management in the Financial Services Industry: Moving Beyond the Steady State
- A recent study indicates that enterprises in the financial services industry have shown a high adoption of Business Process Outsourcing BPO compared to other industries. Overall BPO adoption by large enterprises for administration services (human resources, finance and accounting, administration, payment services, etc.) is about 20.6 percent while it is...
- White papers 2004-02-01
- Succeeding With Business Process Outsourcing
- Due to a variety of market pressures, today's enterprises are looking beyond IT outsourcing to find additional ways to realize cost reductions and enterprise-wide improvements. Many companies are turning to business process outsourcing BPO to address these issues. However, business process outsourcing projects can prove disastrous unless companies select processes...
- White papers 2004-07-23
- Business Process Outsourcing: Leverage the Benefits of Outsourcing While Staying in Control
- Businesses deciding on a business process outsourcing BPO solution are turning to SAP. SAP doesn't offer BPO services, but it does support leading BPO providers in delivering BPO-specific process solutions that generate sustainable business value and, compared with providers in traditional BPO, dramatically reduce risk, lower costs, and improve quality....
- White papers 2005-04-07
- Profiting From Business Process Outsourcing
- Companies have successfully used outsourcing for decades to generate savings and allow greater focus on core essential business. Outsourcing traditionally non core nonessential yet critical functions to larger service providers is one of the fastest-growing changes in the business market today. The paper refers to this process as business process...
- White papers 2004-03-12
- 7 Assurance Essentials to Manage Offshore Business Process Outsourcing
- Companies attempting to take advantage of BPO opportunities face new challenges of managing a myriad of unfamiliar vendors, processes, and relationships. Mismanaging can turn an opportunity into a management nightmare, or outright failure. Maximizing the investment made in offshore outsourcing by implementing processes for the ongoing management of these relationships...
- White papers 2005-02-24
- Disaggregating the Firm by Means of Business Process Outsourcing: "The Presentation of Three Concepts to Execute Business Process Outsourcing Including Their Applicability and Implementation"
- This study assumes that firms wanting to unbundle by means of business process outsourcing basically have a choice between three alternative business models: re-organizing business processes internally in a shared service center, outsourcing by means of a spin-off and outsourcing one or more processes to an external outsourcing vendor. This...
- White papers 2002-11-01
- Business Process Outsourcing Adoption & Perspectives in Western Europe
- The paper outlines that outsourcing, and BPO in particular, is growing rapidly as an industry. While the scale of BPO expansion is new, the concepts and best practice have evolved over recent years. Indeed, of companies with BPO experience, 61% have more than four years. That experience is largely positive....
- White papers 2004-06-01
- Challenges With Offshore Business Process Outsourcing
- While it is true that the volume of offshore BPO deals is rising, the alarming fact is that as many as 50 percent of the deals actually fail. Everyone talks of the drivers in BPO offshoring, but what are the challenges? What are the basic questions a company needs to...
- White papers 2003-11-01
- Bundled Outsourcing: Proceed With Caution
- IT Outsourcing ITO and Business Process Outsourcing BPO initiatives have become staples of corporate strategy. But some innovative companies are now moving beyond these basics by simultaneously outsourcing their IT function and select business processes to a single provider. The article depicts that "Bundling" these initiatives enables an organization to...
- White papers 2005-07-01
- Upfront: Consortia Buying: BPO's Next Wave?
- This paper outlines the predictions of a white paper which reveals that over the next three years, more and more companies will team up to form buying consortia that will transform the market for business process outsourcing BPO services. It also predicts that a swell in group purchasing of business...
- White papers 2004-11-01
- Outsourcing to the Philippines: Metro Manila and Beyond
- Globalization has enabled the seamless delivery of Information Technology IT and Business Process BP services across borders, through time zones, and over oceans. It has transformed the world into more of a global village than it has ever been. This increasing demand for ITO and BPO services has opened opportunities...
- White papers 2005-10-01
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