<?xml version="1.0" encoding="iso-8859-1" ?>
<rss version="2.0" xmlns:s="http://resources.bnet.com/">
<channel>
	<title><![CDATA[brett waters Resources | BNET]]></title>
	<link><![CDATA[http://resources.bnet.com/topic/brett+waters.html]]></link>
	<description><![CDATA[White papers, case studies, business articles, and blog posts relating to brett waters]]></description>
	<s:counts start="0" returned="1" found="1" />
	<language>en-us</language>
	<item>
		<title><![CDATA[Get Customers to Help Themselves | BTalk Australia]]></title>
		<link><![CDATA[http://blogs.bnetau.com.au/aussierules/2008/11/06/get-customers-to-help-themselves-btalk-australia/]]></link>
		<description><![CDATA[(14min 59) How can you cut the cost of answering customer enquiries without compromising the quality of your service? The answer is an integrated eService strategy, with a knowledge base serving information through all your customer channels.    Brett Waters is the Australian MD for RightNow. On todayâ€™s...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Thu, 06 Nov 2008 10:57:12 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/brett+waters.html"><![CDATA[Brett Waters]]></category>
		<category domain="http://resources.bnet.com/topic/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://resources.bnet.com/topic/management.html"><![CDATA[Management]]></category>
		<category domain="http://resources.bnet.com/topic/phil+dobbie.html"><![CDATA[Phil Dobbie]]></category>
		<category domain="http://resources.bnet.com/topic/brett+waters.html"><![CDATA[Brett Waters]]></category>
		<category domain="http://resources.bnet.com/topic/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://resources.bnet.com/topic/management.html"><![CDATA[Management]]></category>
		<category domain="http://resources.bnet.com/topic/phil+dobbie.html"><![CDATA[Phil Dobbie]]></category>
	</item>
</channel>
</rss>
