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- International Outsourcing of Call Centre Operations: Lessons for Canadian Marketers
- Onshore and offshore outsourcing have become part of the North American business vocabulary, but so has another new business idea - the loss of what have traditionally been considered "White collar" jobs, many of them in information technology. The participants of this study revealed that no one lost their job...
- White papers 2004-03-01
- Call Centres / Business Processing Outsourcing (BPOs) Second Paper
- This is the second of two papers that are part of a study to identify and recommend strategies and policies to the Department of Economic Development & Tourism of the Provincial Government of the Western Cape PGWC that will contribute to the growth of the regional economy and the creation...
- White papers 2005-10-31
- 4 Steps To Activating Personal Transformational Leadership
- Identity fraud is increasing dramatically. And that is just the reported cases. APACS, the UK payments organisation, reports that the cost of online banking fraud more than doubled in the first six months oft005 compared to the same period in 2004. Similarly, 'Card not present' fraud via the internet, phone...
- White papers 2006-04-07
- How to Show Your Customers You Despise Them
- Call centres are a wonderful way to show how deeply you despise your customers. Here are the broad principles of how to show your contempt for your customers through your call centre. Make it virtually impossible to track down the...
- Blog posts 2009-01-29
- Outsourcing Call Centres -- Are You Out of Your Mind? | BTalk Australia
- [podcast] Niels Kjellerup from the Call Centre Managers Forum gives his firm views on the woes of outsourcing call centres overseas. He says it's the terrain for companies whose business model ignores the importance of the customer. by Phil Dobbie
- Blog posts 2009-10-13
Additional Resources
- Six Groups Seek Thai Billing, Call-Centre Project.
- By Komsan Tortermvasana, Bangkok Post, Thailand Knight Ridder/Tribune Business News Dec. 6--Six groups are competing to install a new billing system and call centre worth a total of two billion baht for TOT Corporation, to bring operations up to international standards. ...
- Research articles 2002-12-06
- Atrium Communications appoints senior call centre professional as its Group Operations Manager; Kevin Johnson joins from Getronics to head major Atrium drive to develop its call centre business.
- M2 PRESSWIRE-8 October 2001-Atrium Communications: Atrium Communications appoints senior call centre professional as its Group Operations Manager; Kevin Johnson joins from Getronics to head major Atrium drive to develop its call centre business C1994-2001 M2 COMMUNICATIONS LTD RDATE:08102001 ...
- Research articles 2001-10-08
- Transcom WorldWide SA opens call centre in Poland
- NORDIC BUSINESS REPORT-6 June 2003-Transcom WorldWide SA opens call centre in PolandC1994-2003 M2 COMMUNICATIONS LTD http://www.m2.com The Swedish-controlled pan-European CRM customer relationship management services group Transcom WorldWide SA said on Thursday (5 June) that it had opened its first call centre in Poland. The new centre, located in...
- Research articles 2003-06-06
- Transcom WorldWide SA opens call centre in Croatia
- NORDIC BUSINESS REPORT-5 August 2005-Transcom WorldWide SA opens call centre in CroatiaC1994-2005 M2 COMMUNICATIONS LTD http://www.m2.com The Swedish-controlled European customer relationship management solutions provider Transcom WorldWide SA announced on Friday (5 August) the opening of a new call centre in Vukovar, Croatia. The Vukovar call centre, Transcom's first...
- Research articles 2005-08-05
- Equinix, Inc. Q3 2007 Earnings Call Transcript
- Question-and-Answer SessionOperator [Operator instructions]. Our first question comes from Jonathan Schildkraut with Jefferies. Jonathan Schildkraut - Jefferies & Company Wow. Stephen M. Smith - President and Chief Executive Officer Hey Jonathan, how are you? Jonathan Schildkraut - Jefferies & Company Hi guys,...
- Earnings calls 2007-10-30
- Wolseley plc Interim Management Statement Call Transcript
- Question-and-Answer SessionOperator Thank you. The question-and-answer session will be conducted electronically. [Operators Instructions]. We will take now our first question from Tim [inaudible]. Please go ahead. Unidentified Analyst Hey, guys. This is Tim [inaudible] in Dublin. My first question is in relation to the stock...
- Earnings calls 2007-11-30
- What's The 'Breaking Point' Of Your Business?
- When Boeing and other aeroplane manufacturers are developing new aircraft they literally test them to destruction. This ensures that the planes will still operate effectively even in the most extreme situations. It is a concept that I think should be applied to business operations. When many...
- Blog posts 2009-09-01
- BUSINESS PARKS TO EXPAND
- A pounds-43 million building programme at two central Scotland business parks began last Friday. HF Developments and AWG Property are adding five buildings to their two joint-venture projects at Hamilton International Park and Strathclyde Business Park over the next six months. William Hill, managing director of...
- Research articles 2006-05-14
- LUCENT TECHNOLOGIES: Scottish Widows speeds up business with Lucent voice information solution.
- M2 PRESSWIRE-13 July 1999-LUCENT TECHNOLOGIES: Scottish Widows speeds up business processes with Lucent Technologies voice information solution C1994-99 M2 COMMUNICATIONS LTD RDATE:120799 FARNBOROUGH, UK -- Lucent Technologies (NYSE:LU) today announced that Scottish Widows, a leading UK life assurance and pension company,...
- Research articles 1999-07-13
- Bank Qld begins IT talks.
- Jan 31, 2002 (Australian Banking & Finance ABIX via COMTEX) -- The Bank of Queensland is discussing a 10-year outsourcing deal with EDS. The bank has asked EDS for proposals on areas including loan processing, card processing and call centre operations. It anticipates saving...
- Research articles 2002-01-29
- Merger costs 320 jobs
- Mitchell Bingemann | October 06, 2009VODAFONE Hutchison Australia has completed the first phase of its plan to integrate the two businesses, culling 320 employees in the process.In early June, following the merger between Hutchison Telecommunications Australia and Vodafone Australia, head office and state staff at each company were asked to...
- News items 2009-10-07
- Cardiff keeps IT staff in innovative 'insourcing' deal
- Cardiff Council has signed an innovative 15-year 'insourcing' deal with Indian supplier TCS in a move that will allow it to transform its IT services while retaining its in-house technology and IT team. The council, which plans to spend £150m on IT services over the life of the contract, will...
- News items 2009-11-05
- Open Yourself Up to Web 2.0 | BTalk Australia
- (14min 03) Click on "Play" to hear the podcast or click "Get It" to download. Web 2.0 allows consumers to say what they think about your company. On today's BTalk Australia Simon Van Wyck, a founding partner of Hothouse Interactive, tells Phil Dobbie that marketers should see...
- Blog posts 2008-07-30
- Saskatchewan Wheat Pool Launches Communication Centre
- REGINA, Saskatchewan--BUSINESS WIRE--Sept. 1, 1998-- Saskatchewan Wheat Pool (TSE:SWP.B.) began to offer producers another quick and convenient way to do business today with the opening of a new Communication Centre in Moose Jaw. 6 The centre will be used to instantly relay marketing, pricing and contract information to producers. Farmers...
- Research articles 1998-09-01
- CIT Group, Inc. F3Q07 (Qtr End 09/30/07) Earnings Call Transcript
- Question-and-Answer Session Operator Thank you. [Operator Instructions]. And our very first question will come from the line of James Fotheringham with Goldman Sachs. Please proceed. James Fotheringham - Goldman Sachs Thank you. Jeff, could you give an update on your plans to IPO the aircraft...
- Earnings calls 2007-10-17
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