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- Package Implementation and Integration, ADM Support and Levels 1 and 2 Help Desk Services Using the Global Delivery Model
- Based in Washington D.C., Intelsat is a global satellite communications service provider. Despite having achieved a considerable and positive track record involving project-based implementation work, the challenge was to follow up this success with follow-on outsourcing work. Infosys, Intelsat's preferred partner for ADM or Application Development and Maintenance outsourcing provided...
- Case studies
- Enterprise Management
- The client is a leading agribusiness company. The client runs SAP at multiple locations globally. Because of multi-location and multi installation nature, the administration and supports costs were very high. There was an urgent need to have a resource pool of trained SAP resources and to reduce the total cost...
- Case studies
- Support Center Practices Certification
- IDC research shows that a growing percentage of product purchase decisions are made based on the quality, reliability, and reputation of a vendor's support organization. As a result, many companies' support organizations are increasingly relied upon to serve as a key differentiator compared to their competition while also having a...
- White papers 2003-12-01
- Filing for Divorce
- The CIO and vice president of IT for Lear, an automotive parts manufacturer that's number 131 on the Fortune 500 list, uses outsourcing to save money and free up his IT budget for other purposes. He holds contracts with three different IT outsourcing vendors for a range of activities, including...
- White papers 2004-02-01
- Backsourcing Pain
- On Dec. 20, 2002, JPMorgan announced its seven-year outsourcing arrangement with IBM - including data centers, help desks, distributed computing, and data and voice networks - with great fanfare. The deal would help JPMorgan create "Significant value" for its clients, shareholders and employees, JPMorgan's vice chairman promised. Less than a...
- White papers 2005-09-01
- Join the Culture Club
- HR must get to grips with cultural differences if offshore outsourcing is to succeed. The offshoring market is growing and becoming more sophisticated, going beyond computer programming or help-desk support and moving into complex IT-enabled services, such as research, design, accounting and, yes, HR services. This, in turn, is creating...
- White papers 2004-05-11
- Live Webcast: Helpdesks without Boundaries: How Today's IT Teams Support Worldwide Users
- Since the Internet opened up the IT world, there's been an exponential increase in the types of users that internal IT needs to support. Yesterday's well-defined, everyone-behind-the-firewall organization has given way to organizations that know no boundaries, and include employees, virtual employees, contractors, customers, partners, vendors, and regulators. ...
- Webcasts 2009-08-28
- Help Desk Outsourcing - A Necessary Evil?
- Business are always looking for ways to improve their bottom lines, and one of the latest cost-cutting methods to find favor is help desk outsourcing. Help desk outsourcing allows a company struggling with diminishing revenues streams to streamline by focusing on the improvement of its core business operations and letting...
- White papers 2007-07-28
- PC Mall, Inc. Q3 2008 Earnings Call Transcript
- Question-and-Answer SessionOperator Instructions Our first questions comes from Brian Alexander of Raymond James. Brian Alexander- Raymond James Kris, can you go into a little more detail on some of the service engagement wins that you alluded to in terms of what types of services are we talking about? Are...
- Earnings calls 2008-11-03
Additional Resources
- Bank optimizes IT service: software solution standardizes, simplifies and streamlines operations and help desk support
- Just a few years ago, Union Bank maintained only two data servers and a handful of applications at its branches, which were connected with a 56k phone line. Today, the bank is flourishing on the technology front with its own dedicated data center, including redundant connections to each office, as...
- Research articles 2007-11-01
- Help Desk Institute Releases 2002 Practices Survey; Annual Study Provides a Comprehensive Look at Support Center Operations
- Business Editors/High-Tech Writers COLORADO SPRINGS, Colo.--BUSINESS WIRE--Oct. 15, 2002 Help Desk Institute HDI, the world's largest industry association for help desk and support professionals, today released the findings of the HDI 2002 Practices Survey. The study provides a comprehensive look at support center operations -- from demographics, to...
- Research articles 2002-10-15
- Why Cutting the Help Desk Costs You in the Long Run
- Hey, a memo to all you CIOs and IT managers out there: If you think cutting your help-desk staff is going to save your company big bucks and make you a budgetary hero, think again. As someone whose bacon has been saved multiple times by tech-savvy co-workers,...
- Blog posts 2009-06-02
- Debenhams reduces IT help desk costs by 25 per cent.
- / Debenhams reduces IT help desk costs by 25 per cent. Debenhams has reduced IT operating costs on its' Service Desk by 25 per cent and improved customer service after deploying CA Service Desk Manager. As well as freeing up staff time to concentrate on serving customers, the CA solution...
- News items 2009-09-02
- Molloy Group establishes partnership with Logical Operations, Ziff-Davis unit, authorizing TOP Of MIND Help Desk VARs to resell support on site CD-ROMs
- PARSIPPANY, N.J.--BUSINESS WIRE--May 30, 1996--Molloy Group, Inc. has announced an unprecedented distribution agreement with Logical Operations, a Rochester, N.Y., based subsidiary of Ziff-Davis Publishing, creating a strategic alliance between Logical Operations's Support Products Business Unit and all Executive Resellers of Molloy Group's award-winning TOP Of MINDR Help Desk SOFTWARE.
- Research articles 1996-05-30
- Perot Systems Selects Farallon Software for Its Help Desk Operations
- ALAMEDA, Calif.--BUSINESS WIRE--Dec. 16, 1996--Farallon Communications, Inc. (NASDAQ: FRLN), pioneer of cross-platform screen sharing and collaboration technology, today announced that Perot Systems Corporation has chosen Farallon's Timbuktu Pro software as one of the applications to improve efficiency and cost-effectiveness of its help desk operations.
- Research articles 1996-12-16
- Data Systems & Software Inc. Announces Sale of PHD Professional Help Desk
- MAHWAH, N.J.--BUSINESS WIRE--April 13, 1998--Data Systems & Software Inc. (NASDAQ/NNM: DSSI) and Computer Associates International, Inc. (NYSE:CA) announced today that DSSI's International Data Operations, Inc. ("IDO") subsidiary, has sold the assets of its PHDTM, Professional Help Desk division, to Computer Associates International, Inc. DSSI received approximately $7.0 million in cash...
- Research articles 1998-04-13
- Granite Construction Joins TDI's Early Adopter Program For E-Business Management System EBMS
- SANTA CLARA, Calif.--BUSINESS WIRE--Sept. 15, 1999-- TDI's EBMS enables Granite Construction to automate and manage business operations on the Web Technology Deployment International, Inc. TDI today announced that Granite Construction Incorporated has become an Early Adopter site for TDI's E-Business Management SystemTM (EBMSTM). Granite will use EBMS...
- Research articles 1999-09-15
- Convergent Media Breaks Ground for Corporate Headquarters and Network Operations Center
- Business Editors & High Tech Writers ATLANTA--BUSINESS WIRE--July 25, 2002 43,000 square foot facility to open March 2003 on Blue Grass Valley Parkway Convergent Media Systems Corporation breaks ground today in Alpharetta, Georgia on a 43,000 square foot headquarters that will house corporate offices, network operations,...
- Research articles 2002-07-25
- Unisys, Showing Momentum in IT Outsourcing, Listed in ''Leaders'' Quadrant in Analyst Reports; Unisys Is Helping Clients Achieve the Benefits of Secure Business Operations Through IT Outsourcing
- BLUE BELL, Pa. -- Unisys Corporation (NYSE:UIS) today announced that it has been listed in the "Leaders" quadrant in two recently released Magic Quadrant reports on outsourcing services providers from leading industry analyst firm Gartner, Inc. The reports cover the topics "North American Desktop Outsourcing Services 2005" and "North American...
- Research articles 2006-03-28
- Regional Medical Center at Memphis Signs Outsourcing Agreement With First Consulting Group
- MEMPHIS--BUSINESS WIRE--Dec. 2, 1998--Regional Medical Center at Memphis better known in its community as The MED and Long Beach, Calif.-based First Consulting Group Inc. (Nasdaq:FCGI) Wednesday announced an agreement under which First Consulting Group will assume responsibility for managing The MED's information systems function. Under...
- Research articles 1998-12-02
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