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- Disaster Recovery and Business Continuity Planning
- Since September 11th, corporations worldwide have taken a hypercritical look at their Disaster Recovery and Business Continuity Planning BCP. The big question: If another terrorist attack should occur, would the company be prepared? The impact from September 11th goes far beyond New York City, Washington and Pennsylvania. The impact is...
- White papers 2002-04-01
- Business Process Outsourcing and Offshoring
- It is more challenging then ever to improve business performance. The global economic downturn, diminishing returns on capital, internal business constrains and new security and governance requirements all conspire to depress companies result. Operating under such market condition make it difficult for industry to survive. In such condition BPO make...
- White papers 2003-09-01
- BPO Big Bang: Turning Theory Into Practice
- This article is about Organizations, which use Business Process Outsourcing BPO to accomplish a wide range of objectives, using different relationship profiles. What makes one relationship work and another one fail is examined here in detail. As the scope of BPO explodes, relationships are the key of creating value in...
- White papers 2003-01-01
- BPO Takes Off
- Business Process Outsourcing enters its second decade as a substantially changed animal, far more complex than the single-process, single-location arrangements that marked the early years. BPO now commonly entails outsourcing multiple functions, often to a single provider, with the work performed in multiple locations spread around the globe or "co-sourced"...
- White papers 2003-01-01
- Business Process Outsourcing Big Bang : Creating Value in an Expanding Universe
- Business Process Outsourcing once had a clear place in the executive's toolkit — it was used to achieve cost savings in transaction-intensive, back office business processes. That's all changed. BPO is emerging as a flexible and powerful approach that business leaders can use to achieve a wide range of tactical...
- White papers 2002-08-01
- Three Kinds of Savings Labor Arbitrage: How the Numbers Work
- BPO is gaining significant traction in the outsourcing marketplace because of new components that create additional levels of value. Americans are discovering that not all talent on the planet resides in the United States. Major companies using offshore resources include technology companies; call center support and financial services companies. Labor...
- White papers 2003-09-01
- The Whole Ball of Wax
- Unlike traditional outsourcers, BPOs can connect processes in new, efficient ways that their clients never dreamed of. But once you turn over an entire business function to a third party, it's hard to turn back if the outsourcer doesn't meet your expectations. While the reasons companies switch to outsourcers almost...
- White papers 2001-11-01
- Measuring Performance in Chaotic Networks
- This white paper briefly explores the use of BPO as a discipline and supply chain event management as a technology to build a risk management framework for chaotic networks. BPO is used to set process standards and operational expectations at the interface. This allows each order-to-delivery-to-cash cycle to be executed...
- White papers 2003-07-26
- Property Insurance
- The Blackout of 2003 disrupted business, damaged property, and created mass confusion in the Midwestern and northeastern Unites States and parts of Canada. The power grid in North America was compromised by interdependencies and other weaknesses, and while the actual blackout lasted for short time, its impact is still reverberating...
- White papers 2003-01-01
- BPO Relationships
- Outsourcing business processes hits much closer to home than simply outsourcing IT. Here is how some executives balance the risks and rewards. In the rush to outsource, many companies fail to recognize the myriad risks posed by shifting critical business processes like HR, finance, accounting, and supply-chain systems to providers...
- White papers 2003-09-03
- Managing Political Risks in Offshore Business Process Outsourcing
- The logic of cost cutting – doubly compelling in difficult economic times – has driven explosive growth in offshore business process outsourcing BPO. The industry's three leading firms have each recorded average annual revenue growth in excess of 25 percent during the past five years. This White Paper provides information...
- White papers 2003-06-01
- Management Trends in Outsourcing
- This article mainly emphasizes upon management trends in outsourcing. Harvard Business Review has identified outsourcing as one of the most important management ideas and practices of the past 75 years. Studies clearly indicate that outsourcing is increasingly viewed positively by executives and top management alike, at both US and multinational...
- White papers 2003-01-01
- Business Continuity Planning: The Treasurer's Priorities
- For the treasury, disaster recovery / business continuity is not just a matter of maintaining and monitoring internal systems and processes. Nor is it solely a question of ensuring back-up facilities can be depended upon. The future of disaster preparedness is one of enhanced collaboration among financial institutions and more...
- White papers 2003-01-09
- A Five-Step Business Continuity Plan for CEOs
- Straightforward planning makes business continuity less of a mystery and management burden, and more of a strategic priority and opportunity. This paper explains that a business continuity plan must have strong support from the chief executive; there must be a clear commitment to never let disruptions seriously hurt a company's...
- White papers 2002-09-24
- Supporting the Public's Business : Continuity Planning & NYS Government
- The article states that public and private organizations are scrambled to reassess their plans for business continuance in the face of previously unimaginable parameters of disaster. This paper briefly reviews the history of disaster preparedness in New York State from the legislative study of this phenomenon in 1978 to...
- White papers 2002-12-01
- Response and Recovery at Morgan Stanley
- The World Trade Center had been the primary site for various production and technology development platforms that provided support for the firm's retail operations. Wide-scale telecommunications failures also affected other areas of the firm and the industry in general. The global business continuity team consists of professionals from several divisions...
- White papers 2003-01-01
- Conventional Business Continuity Techniques May Prove Ineffective in 2000
- It is the concern for those who have the responsibility for business continuity planning that they may fail in their posts at the critical time. The new millennium's greatest threat to the enterprise is inadequate preparation based on weak and superficial risk analysis. The resultant efforts at restoring functionality and...
- White papers 2003-01-01
- Keeping Current In The Utilities Market
- From a business continuity perspective, today's utilities face a number of risks that could impact customer service, energy delivery, and financial optimization. Utilities are "rightsizing" to improve operational efficiencies, and merging with and acquiring other utilities in an unprecedented fashion. Compounded with the complexities of today's utilities market is the...
- White papers 2003-01-01
- Protecting, Maintaining & Evolving : 21st Century Business Continuity for Financial Institutions
- Business continuity planning within the financial industry has been around as long as the discipline itself. Banks and brokers recognized early the importance of ensuring and protecting their essential information, which was most often in paper form. Today they are in new and unusual circumstances, where technology has made them...
- White papers 2003-01-01
- Contingency Planning Beyond Y2k Merging Emergency Response And Business Continuity
- The first step in expanding business continuity planning is merging emergency response and business continuity plans into a seamless, coordinated effort. Most companies view emergency response programs as separate from business continuity. Each group independently develops its own plan. Yet, in reality, an event is going to trigger both plans...
- White papers 2003-01-01
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