Resources

8 Resources for

business operations and itil

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BNET Resources

Workflow: The Compliance Project Engine: Businesses today are required by law to comply with a vast range of regulations and standards. They have to implement new procedures to ensure full accountability, maintain records of all decisions taken and analyze any deviation through the use of audits. An organization's ability to manage compliance and governance projects...; Tags: Compliance, Workflow, Standards, Advantys, ITIL, Quality, Regulatory Compliance, Process Improvement, Hipaa, Regulations, Sarbanes-Oxley, It Services, Business Operations, Human Resources, Policies And Procedures, Healthcare, Government, Financial Accounting, Finance; White papers 2006-02-16
Change Management: A CA IT Service Management Process Map: CA's IT Service Management ITSM Process Maps provide a clear representation of the ITIL best practice framework. It uses the analogy of subway or underground system transport maps to illustrate how best to navigate a journey of continuous IT service improvement. Each map details each ITIL process track, the ITIL...; Tags: Service Management, Change Management, Computer Associates International Inc., ITIL, It Services, Service Level Management, Process Improvement, It Operations, It service Management, Quality, Business Operations; White papers 2006-06-01
Business Process Management - The Key To ITIL Success: As IT organizations worldwide make the conceptual transition from managers of technology assets to providers of quality-managed services, many are turning to the Information Technology Infrastructure Library ITIL as a source of standardized best practices for service-oriented IT management. The goal of ITIL is to improve the quality and efficiency,...; Tags: Business Process, BPM, Information Technology, ITIL, Process Improvement, It Services, Strategy, Quality, Business Operations, Management; White papers 2006-06-01
Challenge Of Adopting Multiple Process Improvement Frameworks: The phenomenon of organisations concurrently implementing multiple process frameworks was highlighted in a survey conducted at the Australian Information Tech Technology Service Management Forum. While the survey gathered insights on the status, issues and expectations of organisations implementing the IT Infrastructure Library ITIL, it was evident from the data co...; Tags: Capability Maturity Model, University Of Southern Queensland, ITIL, Capability Maturity Model (CMM), Process Improvement, It Services, Software Development, Software/Web Development, Quality, Business Operations; White papers 2006-06-04
Harnessing the Power of ITIL: ITIL is quickly becoming the global standard in IT service delivery, and for good reason — it offers IT leaders a robust, flexible, and transparent way to manage technology services and align with the business. Proper implementation is essential for getting the most out of ITIL: IT leaders should understand...; Tags: Information Technology, ITIL, Process Improvement, It Services, Strategy, Quality, Business Operations, Management; White papers 2008-04-18

Put ITIL best practices to work for your business: What do the new ITIL® standards mean for a small business? This view into ITIL best practices in service management shows how you can maximize the business value of your technology. With an adaptable approach, aligning IT operations with business goals can add value, and ITIL V3 can help. ...; Tags: Best Practice, ITIL, Process Improvement, It Services, Quality, Business Operations; White papers 2007-07-27
ITIL - One Step at a Time: A Worry Free Approach to Implementing a Pragmatic ITIL Solution: The Information Technology Infrastructure Library ITIL is the most popularly adopted best practice implementation available today and includes an IT management framework emphasizing management from the perspectives of both the business and IT service consumers. By utilizing a pragmatic approach to implementing ITIL, significant improvements to an IT infrastructure can...; Tags: Information Technology, Kace, ITIL, Process Improvement, It Services, Strategy, Quality, Business Operations, Management; White papers 2009-09-01
High Performance In Sight: Pharmaceutical Company Saves Money By Streamlining IT Infrastructure: To sustain revenues in a competitive market and invest more aggressively in research and development, one of the world's largest pharmaceutical companies made a strategic decision to reduce US$100 million from its IT budget. IT standardization was the first item on the agenda. Accenture marshalled a team from Accenture Technology...; Tags: IT Infrastructure, Information Technology, Accenture Ltd., High-performance, Pharmaceutical Company, ITIL, Process Improvement, Strategy, It Services, Quality, Business Operations, Management; Case studies 2008-07-23

Additional Resources

Debenhams reduces IT help desk costs by 25 per cent.: / Debenhams reduces IT help desk costs by 25 per cent. Debenhams has reduced IT operating costs on its' Service Desk by 25 per cent and improved customer service after deploying CA Service Desk Manager. As well as freeing up staff time to concentrate on serving customers, the CA solution...; Tags: Information Technology, Computer Associates International Inc., Service Desk; News items 2009-09-02