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- Yankee Group Research Indicates Business Process Outsourcing is One of the Fastest-Growing Segments of IT Services
- Business Editors/High-Tech Writers
- Research articles 2002-12-19
- Business Process Outsourcing and Offshoring
- It is more challenging then ever to improve business performance. The global economic downturn, diminishing returns on capital, internal business constrains and new security and governance requirements all conspire to depress companies result. Operating under such market condition make it difficult for industry to survive. In such condition BPO make...
- White papers 2003-09-01
- BPO Big Bang: Turning Theory Into Practice
- This article is about Organizations, which use Business Process Outsourcing BPO to accomplish a wide range of objectives, using different relationship profiles. What makes one relationship work and another one fail is examined here in detail. As the scope of BPO explodes, relationships are the key of creating value in...
- White papers 2003-01-01
- Business Process Outsourcing Big Bang : Creating Value in an Expanding Universe
- Business Process Outsourcing once had a clear place in the executive's toolkit — it was used to achieve cost savings in transaction-intensive, back office business processes. That's all changed. BPO is emerging as a flexible and powerful approach that business leaders can use to achieve a wide range of tactical...
- White papers 2002-08-01
- Three Kinds of Savings Labor Arbitrage: How the Numbers Work
- BPO is gaining significant traction in the outsourcing marketplace because of new components that create additional levels of value. Americans are discovering that not all talent on the planet resides in the United States. Major companies using offshore resources include technology companies; call center support and financial services companies. Labor...
- White papers 2003-09-01
- Managing Political Risks in Offshore Business Process Outsourcing
- The logic of cost cutting – doubly compelling in difficult economic times – has driven explosive growth in offshore business process outsourcing BPO. The industry's three leading firms have each recorded average annual revenue growth in excess of 25 percent during the past five years. This White Paper provides information...
- White papers 2003-06-01
- Customer Relationship Management: Managing Your Customer Relationships With Business Process Outsourcing
- Business process outsourcing, or contracting with an external organization to take primary responsibility for providing a business process or function, is not new in customer care. Organizations have long contracted out highly structured call center processes. These arrangements have helped organizations cope effectively with fluctuating capacity demands, reduce costs by...
- White papers 2002-01-01
- Building A Case For BPO Why Haven't Companies Recognized The Value Proposition?
- Business process outsourcing BPO has been a highly successful business solution strategy for several years now. Fortune 500 organizations know the value proposition of outsourcing important, non-core business processes have adopted BPO as a cornerstone of their strategic objectives. It is considered as a means of focusing their time, talent,...
- White papers 2002-07-01
- BPO Providers Are Moving Up The Value Chain
- The Business Process Outsourcing BPO providers seem to have the best of all worlds today. Moving beyond regular call centers and data-crunching tasks, today there is a host of services that BPO service providers have to offer. This article talks about the various services that one can look for from...
- White papers 2003-09-24
- Do You BPO?
- Business Process Outsourcing BPO is a strategy wherein strategic organizational processes are sub-let to third-party vendors. These vendors have expertise in their respective areas. Therefore, the organization's association with them enables it to acquire new skills and gain new perspectives and insights into the business practices. The paper examines the...
- White papers 2003-01-01
- Business Process Outsourcing Overhyped?
- From the executive summary: ‘Business Process Outsourcing BPO, in which firms turn over many back-office functions to outside vendors, has been hyped as one of the next big things in IT. The research firms, however, beg to differ. They warn that cost savings garnered through such deals may not be...
- White papers 2003-09-02
- Be Prepared For Business Process Outsourcing
- The paper examines Business Process Outsourcing BPO. BPO is, essentially, a contract between two companies to execute a business process end-to-end. Companies need to develop some new skills in terms of the relationship management with the BPO vendors. Outsourcing was only done for IT intensive processes, but BPO momentum is...
- White papers 2003-01-01
- Charting The Business Process Outsourcing Universe
- From the executive summary: ‘By carefully selecting the right provider, organizations can use Business Process Outsourcing BPO to support strategic planning, introduce best practices, and position themselves as leaders in the marketplace.' Outsourcing is the transference to third parties; the performance of functions once administered in-house. Outsourcing is really two...
- White papers 2004-06-15
- Keys To Successful BPO Relationships
- Business Process Outsourcing BPO is the management of related set of key business processes and underlying technology by an organization other than its own. The core issue, however, lies how the executives balance risks and rewards involved in outsourcing. It is believed that outsourcing business hits hard at home than...
- White papers 2003-09-03
- Be Prepared For BPO
- From the executive summary: ‘When Business Process Outsourcing BPO first emerged several years ago, the term was self-explanatory-the contracting of one company by another to execute a business process end-to-end. By definition, it goes a significant step beyond traditional outsourcing contracts, in which a company delegates only components of a...
- White papers 2001-05-03
- A Matter Of Control
- From the executive summary: ‘Many companies worry about surrendering day-to-day control of an important function to an outsider. This is why, when considering such a move, it is very important to recognize a critical distinction. Some forms of outsourcing are now universally accepted. Researches indicate that companies routinely outsource payroll...
- White papers 2004-02-01
- Business Process Outsourcing: Case Study - Reinsurance
- A consultant from Business Process Outsourcing met with the FD to understand his requirements. Working with the client, the consultant obtained an understanding of the business, developed the internal infrastructures and assisted the FD with other internal requirements. At the same time the consultant communicated requirements and assisted the outsourcing...
- Case studies
- Opportunities for Action: Achieving Success in Business Process Outsourcing and Offshoring
- The list of companies that have launched efforts at business process outsourcing BPO and off-shoring grows daily. This paper analyzes the keys to a successful BPO/off-shoring program. Most enterprises view BPO and off-shoring as a cost-cutting opportunity. While cost is obviously an important factor, it is not the only one,...
- White papers 2005-02-01
- Business Process Outsourcing: Current Trends and Best Practices
- This paper describes business process outsourcing BPO, as the most recent evolution of buying non-strategic services from an external provider that specializes in delivering services to multiple customers. IT services have been successfully outsourced for many years as an effective way for companies to lower cost and raise productivity. As...
- White papers 2005-01-01
- Business Process Outsourcing: A New Paradigm for European Bankers
- The financial services industry is often characterized by the seemingly continuous level of change it experiences. Never has that been as true as it is right now. Trying to even define the changes currently confronting the industry seems like a daunting task. This paper informs that business process and information...
- White papers 2004-10-08
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