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- Industry-Focused Strategic BPO Services: A Profile of Office Tiger
- This IDC white paper discusses the fast-growing demand for Business Process Outsourcing BPO services around industry-focused business processes that are tied closely to the strategic operations and core business of a company. These services are gaining visibility in the market from both service provision and customer adoption standpoints. This white...
- White papers 2005-05-01
- BPO: Is Wider Better?
- Business process outsourcing providers are expanding their offerings; customers are still farming out bits and pieces, but they're selecting providers with an eye to the future. Financial and accounting business process outsourcing is becoming the territory of a handful of large global services providers. F&A BPO - though an awkward...
- White papers 2006-02-21
- The Rise of Business Process Utilities
- The big trend in outsourcing is, of course, BPO Business Process Outsourcing. Companies are saying they don't want to continue to own and maintain processes and technologies that are not core to their businesses. However, BPO is still about customized business processes. In the past, outsourcers used offshore facilities to...
- White papers 2005-05-31
- The Great Business Process Handoff
- The Business-Process Outsourcing BPO is the inevitable convergence of application software and services, as more companies balk at the costs of deploying software internally and prices drop for fast-maturing outsourced offerings. But key questions remain unanswered about how BPO will play out and how enterprises can best ride the wave....
- White papers 2005-05-09
- Why Does Learning Matter?
- Nowadays, executive management understands that organizational learning enables organizational performance. It enables agility, change and growth. Because it is the centerpiece of the strategy to recruit, retain and leverage the most talented people, learning is how one causes their value to appreciate. The benefits of the Business Process Outsourcing BPO...
- White papers 2004-09-01
- Breaking Through to High Performance: Unleashing the Power of Learning BPO
- Learning Business Process Outsourcing BPO is truly a key talent multiplier. Because organizations are applying lessons and best practices learned by others, especially in other business functions, and because learning services firms are continually refining their methods and increasing their capabilities, results are now delivered more rapidly, with fewer missteps....
- White papers 2005-04-01
- Learning BPO: Overcoming the Misconceptions
- Learning Business Process Outsourcing BPO services are now officially the most robust segment of the corporate training field. It's easy to understand why. Learning BPO also known as training outsourcing has become the logical solution for companies seeking to move from fixed to variable costs, and to shed learning functions...
- White papers 2005-04-01
- Learning Business Process Outsourcing and the Journey to High Performance
- Learning Business Process Outsourcing BPO can be a significant element of a talent-multiplier system - an essential ingredient of the performance anatomy of a high-performance business, as determined by other extensive research by Accenture into the characteristics of high performance. With a learning BPO strategy, organizations can achieve superior business...
- White papers 2005-04-01
- IBM Acquires Indian Outsource Provider: First in a Wave of Consolidations in the Business Process Outsourcing Sector?
- IBM's acquisition of Indian Outsource Provider is the largest deal of its kind in India's technology services industry. This deal means that Business Process Outsourcing BPO companies need to be part of a bigger outfit according to the wire service. Indeed, a number of experts believe this deal will touch...
- White papers 2004-04-08
- The Future of Outsourcing: An Exclusive Look Inside GE's Back-Office Machine
- This is the world of offshore Business-Process Outsourcing BPO, where corporations farm out routine office functions to developing countries to take advantage of lower labor costs and higher productivity. It's the little sister to the phenomenon of manufacturing and IT-services outsourcing - only 3 percent of overall BPO spending is...
- White papers 2005-06-15
- Examining the Evolving Offshore Business Process Outsourcing Model: A Practitioner's Perspective of BPO
- Initially viewed skeptically by nonbelievers, Business Process Outsourcing BPO has surprised even its detractors, delivering impressive transformational results for hundreds of corporations across the globe. Acceptance of BPO continues to accelerate. The succeeding generation of BPO transcends process improvements and is making a fundamental impact on the client's business. It...
- White papers 2006-07-17
- White Paper: Business Process Outsourcing (BPO)
- Business Process Outsourcing BPO did not just materialize over the last few years. Specialist service providers have been outsourcing "Processes" for centuries. Nowadays, the outsourcing market is characterized by consolidation and rapid technological advances. BPO providers are confronted with relentlessly increasing customer requirements from which numerous new services and business...
- White papers 2007-02-09
- IT Led Business Process Management In The Financial Service Industry
- Nowadays study has indicated that enterprises in the financial services industry have shown a high adoption of Business Process Outsourcing BPO compared to other industries. The higher than average demand management adoption by the enterprises in the financial services industry can be considered as the touchstone of the value proposition...
- White papers 2004-02-01
- Business Process Outsourcing (BPO) for Administering Self-Insured Programs
- Outsourcing is not a new trend or concept in the self-insured marketplace. Self-insured employers have long outsourced benefits administration to Third Party Administrators TPAs and health plans. There are quite a few outsourcing options available. This paper explains that Business Process Outsourcing BPO, as a general term for outsourcing business...
- White papers 2005-09-01
- Expanding RP-US Linkages in Business Process Outsourcing
- This paper describes the Business Process Outsourcing BPO sector which has experienced unprecedented global growth. This has greatly benefited the Philippines, where BPO has five main segments: call centers, medical transcription, animation, software development, and shared services. High population level, cultural affinity with the major markets, and advanced telecoms infrastructure...
- White papers 2006-02-01
- Achieving High Performance Through Business Process Outsourcing
- For many executives, the greatest challenge of Business Process Outsourcing BPO is not operational but managerial. They struggle to maintain control through their outsourcing provider in order to get the outcomes they want. This paper explains how they handle the control issue which can mean the difference between adequate results...
- White papers 2004-02-04
- Managing the Risks and Hidden Costs of Business Process Outsourcing
- Drawing on substantial research, this paper outlines a number of risks associated with 'Business Process Outsourcing' BPO. These have increased with recent legislative demands like the US Sarbanes-Oxley act. Being built around information technology, BPO invariably involves handing over sensitive corporate information to a vendor, increasing risks. Offshore BPO, operating...
- White papers 2005-12-01
- Business Process Outsourcing: Taking the Lead With IT
- Business Process Outsourcing BPO is not a new idea. For more than 30 years, organizations have successfully outsourced discrete transactional processes such as payroll. The scope of BPO, however, is extending to the farthest reaches of the enterprise at a phenomenal rate. Companies seek to maximize cost savings and process...
- White papers 2006-01-01
- The Impact of Technology on Cost in Business Process Outsourcing
- Many different factors contribute to the cost of a Business Process Outsourcing BPO engagement. Technology drives the BPO cost structure in three ways: it enables economies of scale, supports sustainable process optimization, and makes labor arbitrage possible by connecting and controlling remote location workflows. This white paper examines the cost...
- White papers 2006-08-04
- Business Process Outsourcing: Innovative Solutions for Global Business Issues
- The key drivers for outsourcing are traditionally cost reduction, business growth and a need for rapid change. However, more and more organisations are now seeing outsourcing as a way to improve their performance and create competitive advantage. Business Process Outsourcing BPO with Capgemini is a quick and safe path to...
- White papers 2006-10-20
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