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BPO (441 results)
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- Why Does Learning Matter?
- Nowadays, executive management understands that organizational learning enables organizational performance. It enables agility, change and growth. Because it is the centerpiece of the strategy to recruit, retain and leverage the most talented people, learning is how one causes their value to appreciate. The benefits of the Business Process Outsourcing BPO...
- White papers 2004-09-01
- Understanding Business Processes: A Key to Successful Outsourcing
- Today, a new wave of interest (and spending!) on BPO-centric IT solutions has become apparent. This new wave has made it almost inevitable that some of the outsourcing companies would start to rebrand themselves; and sure enough, riding along on this upsurge are some new and some established contenders. Now,...
- White papers 2004-08-02
- Running the Numbers
- Procurement outsourcing refers to the complete or partial transfer of the business processes, infrastructure and resources associated with purchasing all indirect costs, including contracted services, by a company to a third-party services provider. Procurement outsourcing is one segment of the larger Business Process Outsourcing BPO sector. The Everest report found...
- White papers
- Procurement Business Process Outsourcing at Rent-A-Center
- Rent-to-own operator Rent-A-Center has inked a procurement Business Process Outsourcing BPO services deal with services provider ICG Commerce as the company looks to BPO as a key vehicle for combating rising operating costs and achieving performance improvement goals. Headquartered in Plano, Texas, Rent-A-Center currently operates more than 2,800 company-owned stores...
- White papers 2005-09-21
- Outsourcing Door Revolves
- The biggest dollar deals of 2003 involved IT infrastructure and business process outsourcing, and the numbers there - the gross numbers at least - have been heady. Among 10-year deals this year gained fully or tentatively, IBM landed a $2.5 billion deal with Nordea, CSC won over Motorola for $1.6...
- White papers 2003-12-24
- Slavery, Outsourcing, and Things to Come
- Successful countries who import key labor from abroad (think of the barbarians in Rome's armies as well as of the slave dynasties of India and Egypt) often end up ruled by that labor and/or its local interests. Today, America hires Indians to do otherwise expensive IT and Business Process Outsourcing...
- White papers 2006-04-05
- What Matters for Outsourcing Success
- The hundreds of billions of dollars spent on IT and business process outsourcing each year reflect a common desire for improved customer satisfaction, greater operational efficiency and higher profits shared by business around the globe. Outsourcing as a business is maturing rapidly. Competition among service providers is growing. Service offerings...
- White papers 2006-01-31
- The Offshore Value Chain
- The impressive rise of offshore software development and business process outsourcing in India and elsewhere during the late 1990s certainly took a beating because of the economic downturn in the U.S. and Europe that arrived shortly thereafter. But now that the bottom has settled in and IT staffs have been...
- White papers 2003-03-27
- Less Risk = Better Business Process Outsourcing
- Businesses deciding on a Business Process Outsourcing BPO solution are turning to SAP. SAP doesn't offer BPO services, but it does support leading BPO providers in delivering BPO-specific process solutions that generate sustainable business value and, compared with providers in traditional BPO, dramatically reduce risk, lower costs, and improve quality....
- White papers 2005-11-01
- BPO/IT Bundling: Position Paper
- The emergence of Business Process Outsourcing BPO has not only brought smaller outsourcing contract values, but also a trend of "Bundling" ITO and BPO in outsourcing relationships. Bundling occurs when a client chooses to include the underlying Information Technology IT systems and operations within the scope of a transaction that...
- White papers 2005-02-17
- BPO Fuels European Outsourcing
- This paper describes how Europe is embracing BPO. It examines how BPO Business Process Outsourcing has emerged and observes which industries and processes tend to lead BPO growth in the region. It also explores some unique factors that have inhibited or encouraged BPO in Europe. Further, TPI measures show that...
- White papers 2005-02-17
- The BPO Tipping Point: Pointing to the Long-Term Value
- Despite the momentous gains in BPO, the authors believe that many of today's successful BPO operations could contain the seeds for their eventual obsolescence. Offshorers are recognizing that the keys to long-term success differ greatly from the keys to short-term gains. Financial institutions are notoriously secretive about the results of...
- White papers 2006-04-24
- Mauritius Calling: We Want Your Call-Centers
- The island of Mauritius is famous as a place for tourists to get away from work, rather than as a place bustling with business activity. But this tiny nation located in the Indian Ocean has big plans to become yet another center of Business Process Outsourcing BPO, the emerging practice...
- White papers 2003-09-24
- Business Process Outsourcing: The Vendor's Perspective
- Vendors, intermediaries and customers are wrongly assuming that business process outsourcing is little different from IT outsourcing. As they pursue short-term goals through Business Process Outsourcing BPO and shared services, they are ignoring crucial long-term strategy issues. If vendors are to offer BPO at anything approaching world-class level, they need...
- White papers 2003-12-01
- Controlling the Cost of Change
- It is no exaggeration to say that many organisations today find themselves in a quasi-permanent state of upheaval, whether as a result of Business Process Outsourcing BPO, changing customer preferences, mergers or acquisitions, or the increasing burden of regulation and compliance, as evinced by the approval of the Basel II...
- White papers 2003-12-01
- Breaking Through to High Performance: Unleashing the Power of Learning BPO
- Learning Business Process Outsourcing BPO is truly a key talent multiplier. Because organizations are applying lessons and best practices learned by others, especially in other business functions, and because learning services firms are continually refining their methods and increasing their capabilities, results are now delivered more rapidly, with fewer missteps....
- White papers 2005-04-01
- Learning BPO: Overcoming the Misconceptions
- Learning Business Process Outsourcing BPO services are now officially the most robust segment of the corporate training field. It's easy to understand why. Learning BPO also known as training outsourcing has become the logical solution for companies seeking to move from fixed to variable costs, and to shed learning functions...
- White papers 2005-04-01
- The Challenges and Benefits of Outsourced Learning
- More and more companies are turning to an outsourcing strategy for functions that do not directly contribute to mission-critical strategies that drive the success of the business. IT outsourcing has already become commonplace, and HR is not far behind. Learning departments also have been increasingly outsourced in recent years. There's...
- White papers 2004-02-19
- Learning Business Process Outsourcing and the Journey to High Performance
- Learning Business Process Outsourcing BPO can be a significant element of a talent-multiplier system - an essential ingredient of the performance anatomy of a high-performance business, as determined by other extensive research by Accenture into the characteristics of high performance. With a learning BPO strategy, organizations can achieve superior business...
- White papers 2005-04-01
- Techniques for Ensuring Innovation From BPO Providers
- Holding regular reviews and engaging partners must be a regular activity for ensuring innovative growth. Governance is pivotal to a person's success. Innovation is best obtained via transformation, best practices, new technology, and continuous process improvement. Fortunately, there are a variety of techniques for extracting innovation from a person's agreements.
- White papers 2006-08-29
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