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- Industry-Focused Strategic BPO Services: A Profile of Office Tiger
- This IDC white paper discusses the fast-growing demand for Business Process Outsourcing BPO services around industry-focused business processes that are tied closely to the strategic operations and core business of a company. These services are gaining visibility in the market from both service provision and customer adoption standpoints. This white...
- White papers 2005-05-01
- BPO: Is Wider Better?
- Business process outsourcing providers are expanding their offerings; customers are still farming out bits and pieces, but they're selecting providers with an eye to the future. Financial and accounting business process outsourcing is becoming the territory of a handful of large global services providers. F&A BPO - though an awkward...
- White papers 2006-02-21
- Processing Business
- The idea behind Business Process Utility BPU is that companies will increasingly buy certain noncritical functions from outside providers based on a one-size-fits-all, pay-as-you-go utility model. BPU is just the latest TLA (Three-Letter Acronym, of course!) to emerge from the vibrant intersection between business and IT. Others include BPM (Business...
- White papers 2005-06-06
- The Rise of Business Process Utilities
- The big trend in outsourcing is, of course, BPO Business Process Outsourcing. Companies are saying they don't want to continue to own and maintain processes and technologies that are not core to their businesses. However, BPO is still about customized business processes. In the past, outsourcers used offshore facilities to...
- White papers 2005-05-31
- The Great Business Process Handoff
- The Business-Process Outsourcing BPO is the inevitable convergence of application software and services, as more companies balk at the costs of deploying software internally and prices drop for fast-maturing outsourced offerings. But key questions remain unanswered about how BPO will play out and how enterprises can best ride the wave....
- White papers 2005-05-09
- Business Process Outsourcing: IT Makes the Call
- One critical reason IT should be included in the BPO process is its long experience with outsourcing arrangements. "IT usually has much more experience with outsourcing than the business units, and lots of lessons learned that could be very valuable," says Gartner Research Director. IT best knows how to manage...
- White papers 2006-02-27
- Why Does Learning Matter?
- Nowadays, executive management understands that organizational learning enables organizational performance. It enables agility, change and growth. Because it is the centerpiece of the strategy to recruit, retain and leverage the most talented people, learning is how one causes their value to appreciate. The benefits of the Business Process Outsourcing BPO...
- White papers 2004-09-01
- Breaking Through to High Performance: Unleashing the Power of Learning BPO
- Learning Business Process Outsourcing BPO is truly a key talent multiplier. Because organizations are applying lessons and best practices learned by others, especially in other business functions, and because learning services firms are continually refining their methods and increasing their capabilities, results are now delivered more rapidly, with fewer missteps....
- White papers 2005-04-01
- Learning BPO: Overcoming the Misconceptions
- Learning Business Process Outsourcing BPO services are now officially the most robust segment of the corporate training field. It's easy to understand why. Learning BPO also known as training outsourcing has become the logical solution for companies seeking to move from fixed to variable costs, and to shed learning functions...
- White papers 2005-04-01
- The Challenges and Benefits of Outsourced Learning
- More and more companies are turning to an outsourcing strategy for functions that do not directly contribute to mission-critical strategies that drive the success of the business. IT outsourcing has already become commonplace, and HR is not far behind. Learning departments also have been increasingly outsourced in recent years. There's...
- White papers 2004-02-19
- Learning Business Process Outsourcing and the Journey to High Performance
- Learning Business Process Outsourcing BPO can be a significant element of a talent-multiplier system - an essential ingredient of the performance anatomy of a high-performance business, as determined by other extensive research by Accenture into the characteristics of high performance. With a learning BPO strategy, organizations can achieve superior business...
- White papers 2005-04-01
- Techniques for Ensuring Innovation From BPO Providers
- Holding regular reviews and engaging partners must be a regular activity for ensuring innovative growth. Governance is pivotal to a person's success. Innovation is best obtained via transformation, best practices, new technology, and continuous process improvement. Fortunately, there are a variety of techniques for extracting innovation from a person's agreements.
- White papers 2006-08-29
- The Role of Business Process Outsourcing in Transforming Finance and Accounting
- Organizations face many challenges in attempting to improve the performance of their finance and accounting operations. The pursuit of the elusive and often nebulous "Transformation" goal is very difficult while simultaneously reducing costs and ensuring adequate regulatory compliance levels. Organizations have many tools as their disposal to pursue these efforts....
- White papers 2005-03-01
- Business Process Outsourcing Provides Alternatives to Middle Market Clients
- Traditionally, only large national and multinational organizations tended to outsource certain business processes. But, as outsourcing has evolved, it is more accessible to smaller or middle market companies with 1,500 to 15,000 participants. Companies typically outsource HR administrative functions, allowing HR to focus on strategic operations, generalist functions, core business...
- White papers 2006-06-01
- IBM Acquires Indian Outsource Provider: First in a Wave of Consolidations in the Business Process Outsourcing Sector?
- IBM's acquisition of Indian Outsource Provider is the largest deal of its kind in India's technology services industry. This deal means that Business Process Outsourcing BPO companies need to be part of a bigger outfit according to the wire service. Indeed, a number of experts believe this deal will touch...
- White papers 2004-04-08
- The Future of Outsourcing: An Exclusive Look Inside GE's Back-Office Machine
- This is the world of offshore Business-Process Outsourcing BPO, where corporations farm out routine office functions to developing countries to take advantage of lower labor costs and higher productivity. It's the little sister to the phenomenon of manufacturing and IT-services outsourcing - only 3 percent of overall BPO spending is...
- White papers 2005-06-15
- Examining the Evolving Offshore Business Process Outsourcing Model: A Practitioner's Perspective of BPO
- Initially viewed skeptically by nonbelievers, Business Process Outsourcing BPO has surprised even its detractors, delivering impressive transformational results for hundreds of corporations across the globe. Acceptance of BPO continues to accelerate. The succeeding generation of BPO transcends process improvements and is making a fundamental impact on the client's business. It...
- White papers 2006-07-17
- White Paper: Business Process Outsourcing (BPO)
- Business Process Outsourcing BPO did not just materialize over the last few years. Specialist service providers have been outsourcing "Processes" for centuries. Nowadays, the outsourcing market is characterized by consolidation and rapid technological advances. BPO providers are confronted with relentlessly increasing customer requirements from which numerous new services and business...
- White papers 2007-02-09
- Lessons Learned From Outsourcing: Where Do We Go From Here?
- Despite a wave of sentiment against offshore outsourcing, there's no sign that the trend is cresting anytime soon. In fact, more U.S. companies are embracing the value of outsourcing services not only for traditional IT functions, but for more strategic functions that are core to the business. There are several...
- White papers 2005-03-31
- Mortgage Solutions - Maximizing Business Value
- Clear-cut strategies to help maximize your business value and tools that enable it - that's the kind of mortgage solutions we are talking about at i-flex. With deep domain knowledge and experience, i-flex understands the specific needs of mortgage firms and implements cost-effective IT solutions. i-flex has a suite of...
- White papers 2005-07-01
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