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- Business Process Outsourcing: Moving Up The Knowledge Continuum – Outsourcing Risk Management And Claim Processing
- The article tries to convey that in outsourcing risk management and claims processing, insurance carriers and self-insurers are learning many of the same lessons that others have learned from outsourcing efforts in IT and human resources. Companies considering any business process outsourcing must develop a sourcing strategy. The strategy should...
- White papers 2003-01-01
- Rapid Growth Of eLearning In The BPO Arena Only Scratches The Surface
- The focus of this article is upon rapid growth of elearning in the BPO arena. It has been seen that elearning is forcing its way into the back office, with projected growth over the next three years of over 700 percent. Rapid turnaround, fluid courseware techniques, and cooperative curriculum development...
- White papers 2002-12-01
- Two Major Errors That Companies Make In Outsourcing Services
- With increasing momentum, companies in the West are going overseas to buy services ranging from customer contact at call centers to complex financial analyses. One of the toughest challenges that confront companies that outsource work to an overseas Business Process Outsourcing BPO provider is measurement of the results. The paper...
- White papers 2003-03-12
- Can BPO Work For Small Business?
- Outsourcing a part of the business to an overseas company has become the order of the day. The question remain unanswered is will this work for small organizations as well. Seems far from being true. Actually speaking, to outsource the customer care center for a 20-staff company, makes no sense...
- White papers 2003-09-24
- BPO Providers Are Moving Up The Value Chain
- The Business Process Outsourcing BPO providers seem to have the best of all worlds today. Moving beyond regular call centers and data-crunching tasks, today there is a host of services that BPO service providers have to offer. This article talks about the various services that one can look for from...
- White papers 2003-09-24
- Managing The Extended Organization: Handling The Risks Of BPO Relationships
- With most of the huge organizations outsourcing their customer care centers to the overseas companies, it has become imperative to manage this extended arm of the organization. Outsourcing could be a very risky preposition as well. Here, this article takes a look at the aspect of outsourcing and how an...
- White papers 2002-10-23
- Do You BPO?
- Business Process Outsourcing BPO is a strategy wherein strategic organizational processes are sub-let to third-party vendors. These vendors have expertise in their respective areas. Therefore, the organization's association with them enables it to acquire new skills and gain new perspectives and insights into the business practices. The paper examines the...
- White papers 2003-01-01
- Underwriting A New Method Of BPO
- Business Process Outsourcing BPO is the strategy wherein an organization bestows the ownership and execution of a strategic service to an external firm. The external firm chosen for the purpose has domain expertise in rendering the particular service. This ensures enhanced efficiency of the process and contributes in lowering the...
- White papers 2000-11-01
- Business Process Outsourcing Under Sarbanes-Oxley: Challenges and Complexities
- A recent Act seeks to overhaul the organizational financial processes and practices. It establishes a new, independent board for the accounting industry, creates higher standards for corporate governance and audit committees and ushers in transparency in corporate transactions. To this end, the Act also affects the nuances of the outsourcing...
- White papers 2004-04-01
- Offshoring' Drive For Savings Accelerates
- From the executive summary: ‘Multishoring essentially means outsourcing work to more than one offshore location, and it is accelerating at the largest multinationals. It is not just technology functions like software development that are being sent overseas, moreover, but a whole raft of business processes like customer service and financial...
- White papers 2003-09-01
- Business Process Outsourcing Overhyped?
- From the executive summary: ‘Business Process Outsourcing BPO, in which firms turn over many back-office functions to outside vendors, has been hyped as one of the next big things in IT. The research firms, however, beg to differ. They warn that cost savings garnered through such deals may not be...
- White papers 2003-09-02
- Stuck In The SAS 70s
- From the executive summary: ‘A little-known and perhaps largely outdated auditing standard for outsourcers could be the next big hurdle for Sarbanes-Oxley compliance. Not only might the standard cause a number of businesses to conflict with the Section 404 provisions on internal controls, but it might also dissuade other companies...
- White papers 2004-02-23
- Where Will This All Lead?
- Business Process Outsourcing BPO is the strategy wherein an organization bestows the ownership and execution of a strategic service to an external firm. In the modern business era, dominated by perennial change, BPO serves as an effective strategy to enter into new markets or re-aligning organizational processes with market changes....
- White papers 2003-04-01
- Be Prepared For Business Process Outsourcing
- The paper examines Business Process Outsourcing BPO. BPO is, essentially, a contract between two companies to execute a business process end-to-end. Companies need to develop some new skills in terms of the relationship management with the BPO vendors. Outsourcing was only done for IT intensive processes, but BPO momentum is...
- White papers 2003-01-01
- Charting The Business Process Outsourcing Universe
- From the executive summary: ‘By carefully selecting the right provider, organizations can use Business Process Outsourcing BPO to support strategic planning, introduce best practices, and position themselves as leaders in the marketplace.' Outsourcing is the transference to third parties; the performance of functions once administered in-house. Outsourcing is really two...
- White papers 2004-06-15
- Not Your Father's Outsourcing Deal
- Outsourcing the administrative, transactional, and technology elements of business processes is the current wave. Key enablers for BPO have been in place for some time and share many characteristics with IT outsourcing. However, the majority of BPO growth will be offshore. Besides labor costs, offshore BPO is driven by capital-market...
- White papers 2003-06-01
- Shorter is Better: BPO Outsourcing Reduces Cycle Time
- Being first to market produces a decided advantage in a changing world. Moreover, companies can't reengineer their processes fast enough. Speed is important when changing a business process. The question it tries to address is how can companies shorten cycle time? Shrinking cycle time is one of the key benefits...
- White papers 2001-05-01
- BPO Relationships
- Outsourcing business processes hits much closer to home than simply outsourcing IT. Here is how some executives balance the risks and rewards. In the rush to outsource, many companies fail to recognize the myriad risks posed by shifting critical business processes like HR, finance, accounting, and supply-chain systems to providers...
- White papers 2003-09-03
- Outsourcing's Next Wave
- One wave of outsourcing is certainly its emerging power as a business tool of unique versatility and flexibility. Because outsourcing's impact comes from leveraging the capabilities of outside providers and since businesses are getting better and better at doing it well, it's now more a question of how best to...
- White papers 2002-07-15
- Managing Political Risks in Offshore Business Process Outsourcing
- The logic of cost cutting – doubly compelling in difficult economic times – has driven explosive growth in offshore business process outsourcing BPO. The industry's three leading firms have each recorded average annual revenue growth in excess of 25 percent during the past five years. This White Paper provides information...
- White papers 2003-06-01
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