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- Subcontracting Your Web Site
- Operating a web site is essential for your business, but it can be a large and complex challenge. To do it right, you need to consider security issues, e-commerce transactions, storage space, programming, and myriad other requirements. These assets are essential, but acquiring and managing them can distract your IT...
- Articles 2007-10-19
- From Application Outsourcing To Infrastructure Management
- Offshore Outsourcing is an increasing IS/IT (Information System/Information Technology) strategy that relies on third party Service Providers typically located in developing, low wage countries. The scale and scope is extending from traditional application development activities to embrace infrastructure management. It poses additional risks on both Service Recipients and Providers, which...
- White papers 2005-04-01
- Computational Risk Management For Building Highly Reliable Network Services
- Building reliable network services that can deliver consistent high performance to clients in the presence of failures and bursty demand is expensive and inefficient. Resources often need to be heavily overprovisioned to accommodate peak demand and the cost of such over-provisioning "Prices out" many applications that could stand to benefit...
- White papers
- Adding Business Value With The IBM Service Provider Delivery Environment
- The global telecommunications market is evolving rapidly. It is no longer sufficient just to provide low cost quality voice and data transport. Service providers are focused on gaining advantage by bringing new, revenue-generating services to market faster, easier and at a lower cost. Also, many service providers are adopting the...
- White papers 2005-05-01
- Outsourcing Service Delivery And Cost Management In Today's Demanding Environment
- Over the last several decades, outsourcing, an industry which began in the early 70's, has evolved from fixed price vendor contracts to sophisticated business relationships between the client and service providers. Service providers are being held accountable for supporting and transforming existing environments, providing proactive end to end service delivery,...
- White papers 2006-06-01
- Service creation: Meeting the product lifecycle challenge
- The advent of Voice over IP VoIP and other technologies such as Internet Protocol Television IPTV is disrupting the traditional discrete structure of the telecom service provider industry and allowing new competitors to enter the market. This white paper describes how service providers are seeking new and better ways...
- White papers 2006-01-01
- Behind-The-Scenes In The Booming Email Service Provider Industry: Why Are Some Clients Complaining?
- Business is booming for Email Service Providers ESPs. In fact 87% of 1,927 surveyed MarketingSherpa readers said they outsource sending some or all of their email campaigns and newsletters to ESPs instead of via in-house systems. However, when the authors asked folks how happy they were with their ESP, the...
- White papers 2005-12-01
- Supply Chain Integration: Are Logistics Service Providers Getting It Right?
- Integration is key to effective supply-chains and while supplier/buyer integration has historically been the focus, the spotlight is now moving to the role of the Logistics Service Providers LSPs in the supply-chain. It is not something that will be turned around overnight. And it is not something that has finiteness....
- White papers 2008-01-01
- To Gain Competitive Advantage, 3PLs Tackle the Challenge of IT
- By definition, Logistics Service Providers LSPs are on the cutting edge of the outsourcing movement. But when it comes to information technology, they're not all quite so advanced. One might think that LSPs, also known as Third-Party Logistics providers (3PLs), would have state-of-the-art systems for managing their clients' freight. In...
- White papers 2005-07-01
- Hot New Ways to Market Online
- Although Google and Yahoo! are the clear industry leaders, it can still pay to look at the smaller service providers. Although the traffic isn't as heavy on these sites, it's far easier and cheaper to get #1 rankings on these up-and-comers. Depending on how competitive one's market is, the person...
- White papers 2006-01-23
- Transportation: Logistics Service Providers
- With the increase in the number of enterprises involved in global logistics, and the growth in the number of logistics processing points, supply chains have become less agile. Manufacturers and retailers want to develop "Demand driven" supply chains, in which suppliers manufacture products in the shortest possible time with the...
- White papers 2006-09-01
- Service Providers: Bigger Isn't Always Better
- Midtier service providers offer significant value, the result of cost, culture, and specialized expertise. While the billion-dollar service providers are suited to address multifaceted projects for complex organizations, smaller service providers are often appropriate for most everything else. Systems integration projects are legendary for going over budget, being late, and...
- White papers 2004-12-01
- Profiting From Convergence: Defining Growth Paths For Telecom Service Providers
- Convergence offers telecom providers a world of opportunities. But before they can profit, they must make tough strategic and technical choices. Success will depend not only on making the right decisions about where to play in a converged environment, but on transforming business models and capabilities to make the most...
- White papers 2005-07-01
- The IBM Systems Agenda - A Foundation For Telecommunications Service Providers
- The telecommunications industry is in a state of continuing flux and increasing competition. The industry is moving from a traditional, vertically integrated, closed, proprietary supply chain to an open standards based ecosystem. Instead of the traditional discrete and dedicated, specialized network technologies, many service providers are simplifying and transforming their...
- White papers 2006-04-01
- Automating Business Processes Of Telecom Service Providers Using BPM And Web Services For NGOSS
- Telecom service provider support systems hold the key to their ability in delivering differentiated services. Nowadays, these support systems do not meet the requirements of service providers. Lack of process management facilities results in inefficient and inflexible processes. Further, there are inherent limitations to point-to-point integration of support systems, given...
- White papers 2003-01-23
- Performance Measurement And Control In Logistics Service Providing
- Output of a planning process is a set of assigned individual tasks to resources at a certain point in time. Initially a manual job, however, in the past decades information systems have largely overtaken this role, especially in industries such as (road-) logistics. This paper focuses on the performance parameters...
- White papers 2005-01-31
- Private Equity, Hedge Fund & Mutual Fund Issues Briefing
- In recent years, coincident with the increasing use of participant-directed plans, complexities related to retirement plan servicing have arisen. In the past, decision-making related to operational matters in retirement plans primarily occurred at the plan sponsor. Nowadays, however, in an effort to control costs and leverage outside expertise, plan sponsors...
- White papers 2008-08-01
- Netgear Inc. Q1 2009 Earnings Call Transcript
- Question-and-Answer SessionOperator Operator Instructions Your first question comes from Samuel Wilson – JMP Securities. Samuel Wilson – JMP Securities It sounds like in the retail side of the business you think inventory destocking ends in April/May and in June actually starts to build for back to school. And that's...
- Earnings calls 2009-04-22
- Macrovision Solutions Corp. Q1 2009 Earnings Call Transcript
- Question-and-Answer SessionOperator Operator Instructions. Our first question comes from the line of Ralph Schackart with William Blair. Ralph Schackart - William Blair Couple of questions, as it relates to the '09 guidance, either for Fred or James. When you set the original guidance, obviously you narrowed or increased the...
- Earnings calls 2009-05-08
- Minds Online: Outsourcing Your Call Center
- Call it inertia or an emotional unwillingness to "Let go." But while other industries have transformed their customer service outsourcing, many telecom service providers have hesitated. Perhaps it's an emotional attachment that dates back to the days of early telephone operator centers. Perhaps it's the belief that "We can do...
- White papers 2009-01-01
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