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- Good Service, Good Growth
- How do you manage sustained growth in a fast-changing field? Stay slow and steady, says Drew Kaplan, CEO of internet service provider ISWest. As a result, the company is one of the fastest-growing companies in Southern California, with clients such as Suzuki, J.D. Power and Governor Arnold Schwarzenegger. Here, Kaplan...
- Videos 2007-11-30
- Subcontracting Your Web Site
- Operating a web site is essential for your business, but it can be a large and complex challenge. To do it right, you need to consider security issues, e-commerce transactions, storage space, programming, and myriad other requirements. These assets are essential, but acquiring and managing them can distract your IT...
- Articles 2007-10-19
- Retention 101: Refuse to Let Customers Cancel
- Customers know they can benefit from retention plans, and oftentimes people will cry "cancellation" to squeeze more out of a service provider. But sometimes those customers just don't spend enough to warrant fighting for them. Maybe that’s why Sprint’s been making it difficult for some customers to cancel their service (which may...
- Blog posts 2007-08-27
- BNET Daily Dispatch: Dow Chemical, Alltel, Yahoo, and Airbus
- Former Dow Chemical CFO, J. Pedro Reinhard, sued Dow yesterday for libel and breach of contract. Dow fired Reinhard after he was accused of holding unauthorized talks to sell the company. Reinhard's complaint seeks compensatory and punitive damages amounting to $75 million.Several teams of private equity firms are preparing bids...
- Blog posts 2007-05-09
- @Road to Acquire MDSI Mobile Data Solutions
- BUSINESS SERVICESBUSINESS SERVICES
- Research articles 2004-06-01
- Aramark Corp. restructure Business Services
- PHILADELPHIA - Aramark Corp. has realigned its Business Services division.
- Research articles 1998-05-18
- Managing The Offshore Relationship
- Despite a rigorous due-diligence period of pilot programs and vendor reviews, the real work had just begun for the investment bank. A common misconception is that once the service providers are chosen and the contract is complete, the bulk of the work is done. Although correctly choosing a vendor and...
- White papers 2003-10-03
- Solving Cross-Border Roadblocks
- Article defines a step-by-step process mapping helped one shipper speed shipments across the U.S.-Mexico border. Denso Manufacturing Tennessee, an automotive components manufacturer, decided to tackle the transit-time problem. By working with its service providers to map out the entire shipment process from U.S. origin to Mexican destination, Denso not only...
- Case studies 2003-03-01
- Multi-client Shared Services: Outsourcing's New Model
- The past three years have seen the development of affordable solutions for small to mid-size companies utilizing the application service provider ASP (a one-to-many model). However, it lacks flexibility, and the one-size fits- all ASP model of renting software applications is too restrictive for mid-size and large companies that need...
- White papers 2003-01-01
- Great Time to Start a Business
- This article tries to jot down the ideas that are to be followed by the enthusiasts who are keen to start a business. Although the economic condition is not so impressive one should not be very pessimistic about that. Instead it should be taken into the mind that this is...
- White papers 2003-07-15
- Family Businesses at the Millennium: Understanding the Challenges of "Mom and Pop"
- Article overviews that family-owned businesses constitute a unique market for professional service providers, but for a host of reasons most service providers are ill-equipped to deal effectively with family firms. Increased competition for market share and intensified demands from a better-educated generation of successor owners are likely to challenge the...
- White papers 2003-01-01
- Harder For Shippers
- Most industry analysts expect there will be further consolidation among carriers and other aircargo service providers. Moreover, article also talks about the changes and uncertainty which affected the cost and availability of airfreight services and also explains impacts such as fewer flights, inbound rates on the rise, forecast: more uncertainty...
- White papers 2003-01-01
- The Evolution Of A New Species: The BSP
- Whenever a new business mutation appears in today's survival of the fittest Web world, knowing what to call it is can be a conundrum. It is a time of change in the outsourcing world as the Business Service Provider BSP evolves. The question it tries to address is what exactly...
- White papers 2000-09-01
- Force Majeure After 9/11: New Issues In A New World
- It was realized after the September 11 attacks on America that Majeure need to be forced into. The "cause" problem has to do with the causes of force majeure, or the composition of the force majeure themselves. The reality now is that force majeure events are not as unlikely to...
- White papers 2003-02-01
- How To Select An Alliance Partner
- It has been seen that when a buyer and a service provider agree on an outcome and then craft an outsourcing agreement to reach that result, both parties benefit handsomely. This article provides a blueprint for how to find the appropriate alliance partner and structure a win-win transaction. Some of...
- White papers 2002-06-01
- Co-creating Successful HR Outsourcing
- It has been observed that many difficult challenges have captured service providers, which would have made them, crumble under the weight or, at least, emerged badly scared. The process of going through a merger impacts the respective core legacy application systems. With all challenges, trying to accomplish the objectives within...
- White papers 2002-05-01
- Chicago Benefits As Two Providers Work Together
- This article is a case of two companies who decided to work together for the betterment of the Chicago city. In early 1999, the city of Chicago conducted an IT user satisfaction study. It confirmed anecdotal data that the city was doing a less-than-satisfactory job. As a result, the city's...
- White papers 2002-10-01
- Department of Labor Issues Exemptions and Opinions on Fiduciary Transactions
- The Employee Benefits Security Administration EBSA issued Field Assistance Bulletin 2002-3, outlining circumstances in which a party in interest to an employee benefit plan would be permitted to retain earnings resulting from the short-term investment of funds held in trust under such plans. Typically, this float results from holding monies...
- White papers 2003-04-01
- Selling Fee-Based Services
- In order to transition from offering free services to a fee-based service provider, distributors have to undo old customer relationships. Distributors seeking to sell services face a significant challenge. The customers do not think of one as a service company. They value the support that distributors provide, but that help...
- White papers 2003-01-01
- Service Marketing: Why You Need It
- Service marketing is relatively new for most service providers. It is a rapidly growing specialty, however, with demand for service marketers outstripping the supply. Article finds the answer to the question that why are companies adding this function and even adding headcount to it at this particular time? It answers...
- White papers 2003-01-01
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