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- Good Service, Good Growth
- How do you manage sustained growth in a fast-changing field? Stay slow and steady, says Drew Kaplan, CEO of internet service provider ISWest. As a result, the company is one of the fastest-growing companies in Southern California, with clients such as Suzuki, J.D. Power and Governor Arnold Schwarzenegger. Here, Kaplan...
- Videos 2007-11-30
- Subcontracting Your Web Site
- Operating a web site is essential for your business, but it can be a large and complex challenge. To do it right, you need to consider security issues, e-commerce transactions, storage space, programming, and myriad other requirements. These assets are essential, but acquiring and managing them can distract your IT...
- Articles 2007-10-19
- Retention 101: Refuse to Let Customers Cancel
- Customers know they can benefit from retention plans, and oftentimes people will cry "cancellation" to squeeze more out of a service provider. But sometimes those customers just don't spend enough to warrant fighting for them. Maybe that’s why Sprint’s been making it difficult for some customers to cancel their service (which may...
- Blog posts 2007-08-27
- BNET Daily Dispatch: Dow Chemical, Alltel, Yahoo, and Airbus
- Former Dow Chemical CFO, J. Pedro Reinhard, sued Dow yesterday for libel and breach of contract. Dow fired Reinhard after he was accused of holding unauthorized talks to sell the company. Reinhard's complaint seeks compensatory and punitive damages amounting to $75 million.Several teams of private equity firms are preparing bids...
- Blog posts 2007-05-09
- @Road to Acquire MDSI Mobile Data Solutions
- BUSINESS SERVICESBUSINESS SERVICES
- Research articles 2004-06-01
- Aramark Corp. restructure Business Services
- PHILADELPHIA - Aramark Corp. has realigned its Business Services division.
- Research articles 1998-05-18
- How Firms Use Database Marketing Services
- Forrester interviewed 198 marketers about how they outsource 10 related database marketing services. Bottom line: Direct marketers are hungry for outsourcing services. They turn to service providers for data processing, technology, and analytic expertise but are more protective of the strategic elements of their programs. Midmarket clients are hungry for...
- Research reports 2007-02-15
- 3 Simple Steps To Insure Your Clients Pay You
- You've done the marketing, you've filled your funnel and the phone starts ringing - you've got a new client! Now what? Whether you are a consultant, coach, virtual assistant or other type of service provider, it's important to insure you start off your client relationship properly. You don't want to...
- White papers 2006-12-05
- Outsource Your IT Worries
- So you run a small business, but along with performing your day-to-day core business activities you also have the daunting task of managing the IT side of things. As if you don't already have enough to occupy your time from wearing the sales hat to marketing, to customer service, to...
- White papers
- SCORE Provides Critical Hurricane Recovery Assistance
- The Harbor Branch Oceanographic Institution HBOI, which is dedicated to marine and ocean research and education, suffered serious damage from direct hits by Hurricanes Frances and Jeanne. Many educational, administrative and student housing buildings lost large sections of roofing and windows, which caused major water damage. The dolphin and whale...
- Case studies
- Entrepreneur Turns Innovative Concept Into Successful Business With SCORE's Help
- After years of experience in taxes, stocks and insurance, Rebecca found she was no longer comfortable with the sales focus of many financial service providers. So she decided to begin offering her services and expertise on an hourly, as-needed basis. When Rebecca made this decision, she knew just where to...
- Case studies
- Innovative Employee Solutions Case Study: World Technology Leader
- Finding a service provider for payroll and HR Administrative Services to accommodate employees at nationwide locations was the problem faced by a world leader in technology-based products for Mobile Payment Systems and Services. Once employees were recruited for special projects or indefinite employment situations, they were not able to hire...
- Case studies
- Profiting From Convergence: Defining Growth Paths For Telecom Service Providers
- Convergence offers telecom providers a world of opportunities. But before they can profit, they must make tough strategic and technical choices. Success will depend not only on making the right decisions about where to play in a converged environment, but on transforming business models and capabilities to make the most...
- White papers 2005-07-01
- The IBM Systems Agenda - A Foundation For Telecommunications Service Providers
- The telecommunications industry is in a state of continuing flux and increasing competition. The industry is moving from a traditional, vertically integrated, closed, proprietary supply chain to an open standards based ecosystem. Instead of the traditional discrete and dedicated, specialized network technologies, many service providers are simplifying and transforming their...
- White papers 2006-04-01
- Automating Business Processes Of Telecom Service Providers Using BPM And Web Services For NGOSS
- Telecom service provider support systems hold the key to their ability in delivering differentiated services. Nowadays, these support systems do not meet the requirements of service providers. Lack of process management facilities results in inefficient and inflexible processes. Further, there are inherent limitations to point-to-point integration of support systems, given...
- White papers 2003-01-23
- Mortgage Solutions - Maximizing Business Value
- Clear-cut strategies to help maximize your business value and tools that enable it - that's the kind of mortgage solutions we are talking about at i-flex. With deep domain knowledge and experience, i-flex understands the specific needs of mortgage firms and implements cost-effective IT solutions. i-flex has a suite of...
- White papers 2005-07-01
- Delivering Integrated IMS Solutions With The HP Service Delivery Platform
- Even as the communications marketplace continues its stunning evolution, two constants remain: subscribers want innovative, simple-to-use, and deeply personalized services that enhance the ways they live, work, and play; and service providers need a reliable, cost-effective means for rapidly bringing these complex, revenue-generating voice, data, and content services to market....
- White papers 2005-08-01
- Small Firms And Offshore Software Outsourcing: High Transaction Costs And Their Mitigation
- It seems surprising that small firms engage in offshore outsourcing given that they lack the resources that large firms possess to overcome the difficulties involved. This paper examines these factors using transaction cost theory's three stages: contact costs, contract costs, and control costs. Then, using field data from small client...
- White papers 2005-07-01
- Adding Business Value With The IBM Service Provider Delivery Environment
- The global telecommunications market is evolving rapidly. It is no longer sufficient just to provide low cost quality voice and data transport. Service providers are focused on gaining advantage by bringing new, revenue-generating services to market faster, easier and at a lower cost. Also, many service providers are adopting the...
- White papers 2005-05-01
- Behind-The-Scenes In The Booming Email Service Provider Industry: Why Are Some Clients Complaining?
- Business is booming for Email Service Providers ESPs. In fact 87% of 1,927 surveyed MarketingSherpa readers said they outsource sending some or all of their email campaigns and newsletters to ESPs instead of via in-house systems. However, when the authors asked folks how happy they were with their ESP, the...
- White papers 2005-12-01
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