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- Good Service, Good Growth
- How do you manage sustained growth in a fast-changing field? Stay slow and steady, says Drew Kaplan, CEO of internet service provider ISWest. As a result, the company is one of the fastest-growing companies in Southern California, with clients such as Suzuki, J.D. Power and Governor Arnold Schwarzenegger. Here, Kaplan...
- Videos 2007-11-30
- Subcontracting Your Web Site
- Operating a web site is essential for your business, but it can be a large and complex challenge. To do it right, you need to consider security issues, e-commerce transactions, storage space, programming, and myriad other requirements. These assets are essential, but acquiring and managing them can distract your IT...
- Articles 2007-10-19
- Retention 101: Refuse to Let Customers Cancel
- Customers know they can benefit from retention plans, and oftentimes people will cry "cancellation" to squeeze more out of a service provider. But sometimes those customers just don't spend enough to warrant fighting for them. Maybe that’s why Sprint’s been making it difficult for some customers to cancel their service (which may...
- Blog posts 2007-08-27
- BNET Daily Dispatch: Dow Chemical, Alltel, Yahoo, and Airbus
- Former Dow Chemical CFO, J. Pedro Reinhard, sued Dow yesterday for libel and breach of contract. Dow fired Reinhard after he was accused of holding unauthorized talks to sell the company. Reinhard's complaint seeks compensatory and punitive damages amounting to $75 million.Several teams of private equity firms are preparing bids...
- Blog posts 2007-05-09
- @Road to Acquire MDSI Mobile Data Solutions
- BUSINESS SERVICESBUSINESS SERVICES
- Research articles 2004-06-01
- Aramark Corp. restructure Business Services
- PHILADELPHIA - Aramark Corp. has realigned its Business Services division.
- Research articles 1998-05-18
- Some Challenges And Benefits Of Business Consulting
- Consultants are a valued for their expertise in one or many areas. Unfortunately, the price of wisdom and counsel is often an expensive commodity. This is why consultants are usually part of an external company that independent businesses hire for a limited amount of time. In spite of the price...
- White papers 2009-01-01
- From Application Outsourcing To Infrastructure Management
- Offshore Outsourcing is an increasing IS/IT (Information System/Information Technology) strategy that relies on third party Service Providers typically located in developing, low wage countries. The scale and scope is extending from traditional application development activities to embrace infrastructure management. It poses additional risks on both Service Recipients and Providers, which...
- White papers 2005-04-01
- Expanding Is Outsourcing Services Through Application Service Providers
- This paper draws from an international research study on the strategic positioning of companies in the Software and Computing Services Industry SCSI. It considers how outsourcing companies are extending their product and service offerings in vertical markets, and also considers a new outsourcing model in the form of Application Service...
- White papers 2004-11-29
- Outsourcing Service Processes To A Common Service Provider Under Price And Time Competition
- In many industries, firms consider the option of outsourcing an important service process associated with the goods or services they bring to the market. Often, competing firms outsource this service process to one or more common service suppliers. When they outsource to a common service provider, this gives rise to...
- White papers 2005-12-08
- Service Co-Production, Customer Efficiency And Market Competition
- Customers' participation in service co-production processes has been increasing with the rapid development of self-service technologies and business models that rely on self-service as the main service delivery channel. However, little is known about how the level of participation of customers in service delivery processes influences the competition among service...
- White papers 2003-02-03
- Computational Risk Management For Building Highly Reliable Network Services
- Building reliable network services that can deliver consistent high performance to clients in the presence of failures and bursty demand is expensive and inefficient. Resources often need to be heavily overprovisioned to accommodate peak demand and the cost of such over-provisioning "Prices out" many applications that could stand to benefit...
- White papers
- Unlocking Hidden Potential Through Mentoring
- Informal, spontaneous mentoring occurs during the natural course of events, when someone simply reaches out to give support or direction to another person. Sometimes such unplanned mentorships - those that "Just happen" - can help release incipient, unrecognized talents in troubled children and youth. Mentoring does not occur in isolation:...
- White papers 2004-08-12
- Revenue Management & Delay Tactics For Competing Service Providers In Time-Sensitive Markets With Private Information
- How should competing firms design their price-scheduling mechanisms to maximize revenues from heterogeneous time-sensitive customers with private information about their value of service and delay tolerance? This question is considered for duopoly firms, modeled as queueing systems, which serve two customer types. Price-delay is studied equilibria in this setting, particularly...
- White papers 2005-05-01
- Prologix Software Solutions Pvt. Ltd
- This paper attempts to briefly highlight ongoing global business and technological developments in the world of next generation speech based computer applications. Many enterprises and telecom service providers have discovered the critical importance of these applications towards increasing revenues and providing better customer service. This paper also introduces the reader...
- White papers 2003-08-08
- What Can Make Your Telecommunications Company Stand Out From The Other Service Providers?
- Times have changed. The telecommunications industry is more crowded than ever before. To make a difference in your business, you have to stand out from the pack. But how do you distinguish yourself? By giving customers a different experience than the competition. One that focuses on them. Their needs. Their...
- White papers 2005-10-12
- Adding Business Value With The IBM Service Provider Delivery Environment
- The global telecommunications market is evolving rapidly. It is no longer sufficient just to provide low cost quality voice and data transport. Service providers are focused on gaining advantage by bringing new, revenue-generating services to market faster, easier and at a lower cost. Also, many service providers are adopting the...
- White papers 2005-05-01
- Outsourcing Service Delivery And Cost Management In Today's Demanding Environment
- Over the last several decades, outsourcing, an industry which began in the early 70's, has evolved from fixed price vendor contracts to sophisticated business relationships between the client and service providers. Service providers are being held accountable for supporting and transforming existing environments, providing proactive end to end service delivery,...
- White papers 2006-06-01
- Service creation: Meeting the product lifecycle challenge
- The advent of Voice over IP VoIP and other technologies such as Internet Protocol Television IPTV is disrupting the traditional discrete structure of the telecom service provider industry and allowing new competitors to enter the market. This white paper describes how service providers are seeking new and better ways...
- White papers 2006-01-01
- Behind-The-Scenes In The Booming Email Service Provider Industry: Why Are Some Clients Complaining?
- Business is booming for Email Service Providers ESPs. In fact 87% of 1,927 surveyed MarketingSherpa readers said they outsource sending some or all of their email campaigns and newsletters to ESPs instead of via in-house systems. However, when the authors asked folks how happy they were with their ESP, the...
- White papers 2005-12-01
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