BNET Industries
Last Fiscal Year Sales:$30.2M
- Private
- US
Dow Jones Description
We share our clients' desire for better-informed sales forces, for marketing teams that target customers with accuracy, and for customer service groups that proactively manage relationships with all key constituencies. And our comprehensive suite of services covers everything from planning to implementation through support. Our integrated knowledge and capabilities allow us to develop and deliver the most appropriate solution for your enterprise. Founded by Joel Morse, Dave Hanaman and Diana Kyser in 1993, C3i has grown from a specialized sales force automation service provider into a trusted service provider for Customer Management integration and ongoing support solutions, with many of the world's leading organizations as clients. With an executive team hand-picked for their shared experience in both Support Operations and Customer Management, C3i was built from the ground up to offer an unparalleled level of service, continuously growing in expertise and staff since its inception.
Co-Founder & CEO
Joel H. MorseNumber of Employees 249
Peer Companies
NAICS Code Computer Systems Design Services: 541512
News & Analysis
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c3i inc. and sales - All News and Analysis
North American Pharmaceutical Firm Selects C3i to Provide End-to-End CRM Support Services; C3i's Help Desk, Hardware, Training and Systems Integration Services to Benefit Customer's Field Force Using Siebel Sales
MORRISTOWN, N.J. -- C3i, a leading provider of global CRM support services, today announced that a specialty pharmaceutical company selected C3i to offer end-to-end Siebel Pharma Services to maximize the effectiveness of its field-based professionals.
C3i Introduces Online Laptop Repair Service for Sales Forces and Mobile Service Organizations; Major Global Pharmaceutical Firm Reduces Shipping and Break-Fix Costs by over 30 Percent by Using C3i's Remote Diagnosis and Repair Solution
MORRISTOWN, N.J. -- C3i, a leading provider of global CRM support services, today launched an innovative online solution to prevent, detect and repair computer problems, enabling C3i help desk agents to rapidly resolve difficult software issues for over 35,000 mobile end users. C3i's new service will diagnose and fix these...
C3i Appoints Carl Vanhaesendonck to Sales Director of Europe; Firm to Support Global Life Sciences Customers from Its Operations Centre in Sofia, Bulgaria
BRUSSELS, Belgium -- C3i, the market leader in customer management support solutions for the life sciences industry, today announced the appointment of Carl Vanhaesendonck to director of EMEA sales, effective immediately. Formerly an executive sales manager with Cegedim Group, Mr. Vanhaesendonck will focus on expanding C3i's services to European companies...
Analytical CRM: Improving Data Utilization to Increase Sales Force Effectiveness
Physicians are demanding more from pharmaceutical companies and their sales forces. Doctors want to see sales representatives only as frequently as is necessary to obtain objective, medical information for treating their patients. To protect market share, pharmaceutical companies have concluded, rightly, that new business intelligence and information technology are capable...
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Decision Makers
| Name (plus bio) | Position |
|---|---|
| Joel H. Morse | Co-Founder & CEO |
| Dave Hanaman | Chief Sales and Marketing, Officer & Co-Founder |
| Ray Weinberg | Chief Information Officer |
| Robert Jones | CFO |
| Robert Piwko | Chief Operating Officer |
| Mauricio Barberi | Vice President, Marketing & Product Management |
| Sean Lennon | Vice President |
| Jean Muyl | Senior Vice President & General Manager of Global Business and Human Resources |
| Organization | Position | Status |
|---|---|---|
| C3i Inc. | Co-Founder & CEO | Current |
| American Express Company | Former | |
| CRM, Inc. | Former | |
| Columbia Business School | MBA | Former |
| Tufts University | BS in Mechanical Engineering | Former |
Dave Hanaman is C3i's Chief Sales & Marketing Officer (CS&MO) and co-founder of the company. At C3i, Mr. Hanaman is responsible for sales with blue-chip clients, marketing, product development and strategic partnerships. His extensive experience in customer relationship management, including performance improvement and return on investment, helped enable C3i become a CRM support market leader in the pharmaceutical industry. A frequent lecturer and prolific writer, Mr. Hanaman also develops and teaches courses on customer relationship management, speaks at industry conferences and is a quoted CRM thought leader in the industry press. Prior to joining C3i, Mr. Hanaman held sales and marketing positions at Grubb & Ellis Company and American Express. A graduate of the University of California at Berkeley, Mr. Hanaman also served as an intelligence officer in the US Navy.
| Organization | Position | Status |
|---|---|---|
| C3i Inc. | Chief Sales and Marketing, Officer & Co-Founder | Current |
| U.S. Navy | intelligence officer | Former |
| University of California, Berkeley | Former |
Ray joined C3i in November of 2001 as the Chief Information Officer and brings over 30 years of experience in the IT industry to C3i. Prior to joining C3i, Ray worked for Dendrite International for five years. He was the Executive Director of Global Infrastructure responsible for Internet Technologies, Call Center design and implementation, global e-mail, global voice and data networks and security and internal support. Prior to his employment at Dendrite, Ray spent most of his career in the Financial Services industry both in the US and abroad. He has evolved with the IT industry and has experienced its many stages of evolution. This longevity gives him the ability to see changes in the IT field and react to them when needed. Ray's strength is his ability to blend cutting edge technologies with proven solutions, giving companies that he dealt with the best of both worlds.
| Organization | Position | Status |
|---|---|---|
| C3i Inc. | Chief Information Officer | Current |
| Internet Technologies, Inc. | Executive Director of Global Infrastructure | Former |
| Dendrite International, Inc. | Former | |
| Fairleigh Dickinson University | MS In Computer Science | Former |
| Polytechnic Institute of Brooklyn | BS In Systems Engineering | Former |
| Organization | Position | Status |
|---|---|---|
| New York Blood Center, Inc. | CEO | Current |
| New York Blood Center, Inc. | President | Former |
| C3i Inc. | Board of Directors | Current |
| Nybc | Former | |
| American Express Company | Former | |
| New York University | MBA | Former |
| Tulane University | Degrees | Former |
Bob Piwko is C3i's Chief Operating Officer (COO) and is responsible for the delivery of all client services and operations across the company. In 2003, Mr. Piwko successfully managed the Strategic Accounts Business Unit where he oversaw the delivery of help desk and workstation management services to a segment of C3i's support customers. Mr. Piwko joined C3i in 2000 as the senior vice president and general manager of the Professional Services group where he was responsible for C3i's system integration and end-user training services. In this capacity, he applied his deep pharmaceutical and consulting expertise to manage the rapid and successful scaling of C3i's business in the Siebel Pharmaceutical space. Prior to joining C3i, Mr. Piwko spent four years at Bayer Pharmaceuticals. In his most recent position at Bayer, he was responsible for sales force automation, pharmaceutical data and field sales reporting, sales data warehousing, and all sales systems. Mr. Piwko also spent seven years with Bearing Point (formerly KPMG Consulting) in its Pharmaceutical Sales and Marketing Consulting Practice. In addition, he spent five years as an officer in the US Navy's nuclear submarine group. Bob earned his BS in Mechanical Engineering from the University of Notre Dame.
| Organization | Position | Status |
|---|---|---|
| C3i Inc. | Chief Operating Officer | Current |
| C3i Inc. | Senior Vice President | Current |
| CRM-Services, Inc | General Manager | Current |
| Professional Services Ltd. | Senior Vice President | Former |
| Professional Services Ltd. | General Manager | Former |
| U.S. Navy | Officer | Former |
| C3i Inc. | Help Desk | Former |
| University of Notre Dame | Bs In Mechanical Engineering | Former |
| Organization | Position | Status |
|---|---|---|
| Mobius Management Systems, Inc. | Senior Vice President, Marketing | Current |
| C3i Inc. | Vice President, Marketing & Product Management | Current |
| Pfizer Inc. | Former | |
| Harvard Business School | M.B.A. | Former |
| Massachusetts Institute of Technology | B.S. in mechanical engineering | Former |
| Organization | Position | Status |
|---|---|---|
| C3i Inc. | Vice President | Current |
| Organization | Position | Status |
|---|---|---|
| Human Resources Incorporated | General Manager | Current |
| C3i Inc. | Senior Vice President & General Manager of Global Business and Human Resources | Current |
| Global Business Corporation | General Manager | Current |
| American Express Company | Former |
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