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- Satellite Providers Top J.D. Power, Again.
- By Steve Donohue DirecTV Inc. and Dish Network once again dominated J.D. Power & Associates' annual customer-satisfaction survey, while Comcast Corp., the nation's largest cable operator, ranked below average in all regions. Adelphi ...
- Research articles 2006-08-21
- J.D. Power and Associates Reports: Ameritech's americast Service Ranks Highest in Overall Customer Satisfaction Among Residential Cable/Satellite TV Subscribers
- Business Editors
- Research articles 2001-09-06
- Findings Misleading in 1999 J.D. Power & Associates Cable/Satellite Customer Satisfaction Study, According to Charter Communications
- ST. LOUIS--BUSINESS WIRE--Sept. 3, 1999--
- Research articles 1999-09-03
- Cox Communications Receives Highest Honor in the West in J.D. Power and Associates' 2006 Residential Cable/Satellite TV Customer Satisfaction Study
- ATLANTA -- Cox is the Only Bundled Service Provider to Receive the Highest Honor for Video, Telephone and High-Speed Internet Services
- Research articles 2006-08-16
- ClientLogic Clients Continue to Win Industry Praise for Superior Customer Service; J.D. Power and Associates Recognizes Wireless, Cable/Satellite and ISP Clients with High-Ranking Customer Service Awards
- NASHVILLE, Tenn. -- Harris Interactive Survey Acknowledges Three Clients for Brand Leadership
- Research articles 2005-11-21
- Charter disputes survey.(Charter Communications on J.D. Power and Associates Cable/Satellite TV Customer Satisfaction Study)(Brief Article)(Statistical Data Included)
- Charter Communications is far from satisfied with this year's J.D. Power and Associates Cable/Satellite TV Customer Satisfaction Study. After ranking sixth out of 15 participants and scoring 100--right at the industry average--in the 1998 stu Charter Communications is...
- Research articles 1999-09-13
Additional Resources
- Cable Improved J.D. Power TV Scores -- But the Competition Did, Too
- If you only glanced at the headline from the 2009 J.D. Power and Associates TV service satisfaction survey (see Satellite, Telcos Beat Cable On TV Satisfaction: J.D. Power) you may have missed a key point: Cable customers are happier than they were a year ago. In fact, cable operators made...
- News items 2009-10-09
- DISH Network Ranks No. 1 in Customer Satisfaction in J.D. Power and Associates Satellite/Cable TV 2004 Study
- ENGLEWOOD, Colo. -- EchoStar Communications Corporation (Nasdaq:DISH) announced today that its DISH NetworkTM, the fastest growing multichannel TV provider in the last four years, has been ranked No. 1 in customer satisfaction among satellite and cable TV subscribers, according to the J.D. Power and Associates 2004 Syndicated Cable/Satellite TV Customer...
- Research articles 2004-08-18
- DIRECTV Ranks No. 1 in Customer Satisfaction in J.D. Power and Associates Cable/Satellite TV Study; DIRECTV Receives Second No. 1 Customer Satisfaction Award This Year
- Business Editors EL SEGUNDO, Calif.--BUSINESS WIRE--Sept. 5, 2002 DIRECTV, Inc., the nation's leading digital television service provider, announced today that it has been ranked "#1 in Customer Satisfaction Among Satellite/Cable TV Subscribers," according to the J.D. Power and Associates 2002 Cable/Satellite TV Customer Satisfaction StudySM. The top...
- Research articles 2002-09-05
- J.D. Power and Associates Reports: Satellite TV Penetration Increases Significantly, Even as Cable Narrows the Customer Satisfaction Gap; WOW! is First Cable Company to Rank Highest in Customer Satisfaction in the Past Four Years
- WESTLAKE VILLAGE, Calif. -- The number of households subscribing to satellite TV service has increased dramatically over the past year, even as cable narrows the gap in customer satisfaction ratings, according to the J.D. Power and Associates 2005 Residential Cable/Satellite TV Satisfaction StudySM released today. The study finds that...
- Research articles 2005-08-17
- J.D. Power and Associates reports: average monthly spending for satellite TV service drops below cable service for the first time as cable market share continues to decline.(Market Intelligence)
- The average price difference between cable and satellite TV service has narrowed significantly over the past five years, with the average monthly expenditure for satellite service falling below cable for the first time, according to the J.D. Power and Associates "2003 Residential Cable/Satellite TV Customer Satisfaction...
- Research articles 2003-08-01
- J.D. Power and Associates Reports: As Satellite TV Penetration Grows, Overall Customer Satisfaction among Satellite Subscribers Continues to Top Cable
- WESTLAKE VILLAGE, Calif. -- DISH Network Regains Top Spot in Customer Satisfaction Rankings Overall customer satisfaction among satellite TV service subscribers outpaces that of cable customers, as satellite penetration continues to grow, according to the J.D. Power and Associates 2004 Residential Cable/Satellite TV Customer Satisfaction StudySM released today. ...
- Research articles 2004-08-18
- Report Card Time for Cable.(J.D. Power and Associates issues report on customer satisfaction)(Statistical Data Included)
- The new school year isn't even in full swing yet, but cable already got a report card in the form of J.D. Power and Associates' "1999 Cable/Satellite TV Customer Satisfaction Study." And let's just say that compared with its DBS competitors, ...
- Research articles 1999-09-06
- Cable/Sat Rated by Survey.(J.D. Power and Associates research)(Brief Article)(Statistical Data Included)
- According to the J.D. Power and Associates 1999 Cable/ Satellite TV Customer Satisfaction Study, cost of pay-TV services and actual program offerings were the two most important factors in deciding customer satisfaction. Quality reception and service capabilities were the least important factors. With...
- Research articles 1999-11-01
- Multimedia Available: J.D. Power and Associates Reports: Satellite TV Grows in Consumer Popularity, Cable Service Sees Slight Decline
- Business Editors & Telecommunications Writers ADVISORY...for Thursday (Sept. 5) NOTE TO EDITORS: Multimedia Assets Available With This Story Include Graphics, Logos, Text News Releases --BUSINESS WIRE A trend continues this year of growing consumer popularity for residential satellite TV service versus cable TV service, according...
- Research articles 2002-09-05
- J.D. Power and Associates reports: satellite TV penetration increases significantly.(MARKET INTELLIGENCE)
- The number of households subscribing to satellite TV service has increased dramatically over the past year, even as cable narrows the gap in customer satisfaction ratings, according to the J.D. Power and Associates 2005 Residential Cable/Satellite TV Satisfaction StudySM released recently. The study...
- Research articles 2005-09-01
- J.D. Power and Associates reports: satellite TV penetration increases significantly.(BUSINESS)
- The number of households subscribing to satellite TV service has increased dramatically over the past year, even as cable narrows the gap in customer satisfaction ratings, according to the J.D. Power and Associates 2005 Residential Cable/Satellite TV Satisfaction StudySM released recently. The study...
- Research articles 2005-08-01
- J.D. Power and Associates Reports: Satellite TV Grows in Consumer Popularity, Cable Service Sees Slight Decline; DirecTV Ranks Highest in Overall Customer Satisfaction Study
- Business Editors NOTE TO MEDIA: Two charts are available in a Smart News ReleaseTM on Business Wire's Home Page at www.businesswire.com and at www.newstream.com WESTLAKE VILLAGE, Calif.--BUSINESS WIRE--Sept. 5, 2002 A trend continues this year of growing consumer popularity for residential satellite TV service versus...
- Research articles 2002-09-05
- Time Warner Cable Commercial Broadband Services Ranked Highest in Customer Satisfaction by J.D. Power and Associates; Business Customers Give Road Runner Business Class High Marks in All Categories
- STAMFORD, Conn. -- Road Runner Business Class, Time Warner Cable's commercial broadband service, was ranked "Highest in Customer Satisfaction" among broadband data business customers, according to J.D. Power and Associates 2005 Major Provider Business Data Telecommunications Services Study.SM
- Research articles 2005-05-10
- J.D. Power and Associates reports: residential dial-up Internet service subscribers would prefer DSL over cable modem if access were equally available.(Market Intelligence)
- Dial-up Internet subscribers who would switch to high-speed access would most likely choose to upgrade to DSL service over cable modem if both were available in their areas, according to the J.D. Power and Associates 2003 Internet Service Provider Residential Customer Satisfaction Study released recently. ...
- Research articles 2003-08-01
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