Resources
BNET Business Dictionary
- Call Center
- a department or business wholly focused on telephone inquiries. Call centers usually provide a centralized point of contact for an organization and support telephone selling, after-sales service, telephone helplines, or...
- Call Center definition on BNET »
BNET Resources
- sort by:
- Relevance
- Date
- Popularity
- Dealing with Customer Inquiries
- Businesses need mechanisms to respond to inquiries or requests for help from existing and potential customers. These customer helplines are essential for delivering support, service, advice, and information—and they add value to a business.To make sure your helpline is effective, staff it with knowledgeable people who have good interpersonal skills...
- Articles 2007-05-01
Additional Resources
- Is Your Call Center Shafting Customers?
- Is your call center screwing up those hard-won customer relationships? If so, you might want to prepare yourself to be yelled at, next time you call your customer contacts. In the post "How to Show Your Customers You Despise Them" in BNET's Sterling...
- Blog posts 2009-02-04
- Customer Interface magazine named official publisher of Advanstar's Call Center events. (First).(Advanstar Communications )
- Advanstar Communications has designated Customer Interface magazine as the official publisher of its call center events, including Call Center Las Vegas, Call Center Canada, and ICCM. Beginning with Call Center Las Vegas, to be held February 1 Advanstar Communications...
- Research articles 2003-01-01
- 3 Ways To Find A Call Center Job
- Finding a call center job is easier than you would think. Call center jobs have such a high turnover that it makes it easy for someone armed with a little knowledge to get into a call center job. Once you get that call center job, most agents can stay for...
- White papers 2008-01-01
- Artisoft introduces TeleVantage Call Center Scoreboard. (Agent Productivity Tools).(Brief Article)
- Artisoft Inc. has expanded its TeleVantage product line, releasing TeleVantage Call Center Scoreboard. TeleVantage Call Center Scoreboard monitors call center queue and agent performance through PC, phone, wallboard, or visual or audible statistic- Artisoft Inc. has expanded its TeleVantage product line, releasing TeleVantage...
- Research articles 2002-05-01
- Call Center Outsourcing: Advantages
- An outsourced call center can be used for sales, customer service, customer technical needs, reception desk, message center, and more, and there are many advantages to using one. Call center outsourcing saves money, increases quality and customer service, and is more efficient for business operations. There have been studies evaluating...
- White papers 2009-01-01
- LiveOps Call Center Exchange Program Extends Industry-Leading SaaS Technology Platform to Call Center Outsourcers
- LiveOps , the virtual call center company , today announced its Call Center Exchange Program aimed at helping call center outsourcers rapidly expand or update their existing technology with the LiveOps On-Demand Call Center Platform . This program extends LiveOps' SaaS-based platform to a broader...
- Research articles 2008-10-21
- Deploying an End-to-End Small Call Center Software Solution
- This paper covers key topics to look at while evaluating one's call center software solution, key features that one may not know about, and ways to make sure one's call center software solution comes in under budget, and on time. Choosing a call center software vendor is no easy task,...
- White papers 2005-06-28
- Call Center Outsourcing: Coordinating Staffing Level And Service Quality
- This paper studies the contracting issues in an outsourcing supply chain consisting of a user company and a call center that does outsourcing work for the user company. The call center is modeled as a G/G/s queue with customer abandonment. Each call has a revenue potential, and the call center's...
- White papers 2006-07-07
- Netrake Launches VoIP and IP Multimedia Call Center Solution; Call Center Market Leaders West Corporation and Genesys Select Netrake Session Controller Solution
- SAN JOSE, Calif. & PLANO, Texas -- Netrake, the premier provider of session controllers for Tier 1 and other leading service providers, today announced the general availability of the Netrake Call Center Solution, an unprecedented session control offer designed to accelerate the call center industry's transition to next-generation IP communications....
- Research articles 2005-03-08
- Williams-Sonoma Cuts Call Center as Priorities Shift
- Williams-Sonoma is cutting back and one focus is its phone-in catalog business, demonstrating again that good retailers will take a hard look at operations during the recession. The retailer will eliminate a 38,000 square foot Camp Hill, Pa., call center as well as a 500,000 square foot...
- Blog posts 2009-01-23
- Call Center Goals: Improving Speed, Workflow.(American National Insurance Co. uses Pegasystems Inc. call center software)
- Speed is an important call center objective for American National Insurance Co. because "shaving a minute here or 30 seconds there makes a big difference in costs when you're running a call center," explains Gary Kirkham, vice president and Speed is an important call center objective...
- Research articles 2003-05-01
- Call-center connections. (new call-center solution offered through co-marketing agreement between WebLine Communications Corp. and Lucent Technologies)(Executive Briefing)(Brief Article)
- 00-00-0000 A new Internet call-center solution allows call-center agents to browse the Web with remote callers, demonstrate any application running on their desktop, and transfer downloadable Web-based files, all in a secure manner. Resulting from a 00-00-0000 A new Internet call-center solution allows...
- Research articles 1998-03-16
- Brazil: Embratel to focus on cellular phone and call center.
- Embratel will focus on cellular telephone communications (3G) and call centers in the future so as to grow its telecoms business. The company'sbranch Brasil Center will provide call center services to third parties. It has call centers in Juiz de For Embratel will focus on cellular...
- Research articles 2000-04-27
- Brazil: Embratel dedicates call center in Sao Paulo.
- BCC Brasil Center Comunicacoes a subsidiary of the long distance carrier Embratel, has dedicated a call center facility in Ribeirao Preto, S=E3o Paulo state, that costed investments of R$25mil. It is the 4th call center from Embratel while the comp BCC Brasil Center Comunicacoes a subsidiary...
- Research articles 2000-04-25
- The Farmers Insurance Group HelpPoint® Call Center Named J.D. Power and Associates Certified Call Center
- LOS ANGELES -- The Farmers Insurance Group HelpPointR claims call center has just been recognized for providing "An Outstanding Customer Service Experience" by J.D. Power and Associates for call center operation customer satisfaction excellence under the J.D. Power and Associates Certified Call Center ProgramSM. This distinction acknowledges a strong commitment...
- Research articles 2005-11-16
- Lightbridge to Streamline Call Centers; Closing Broomfield Call Center Operation to Gain Operating Efficiency
- BURLINGTON, Mass. -- Lightbridge, Inc. (NASDAQ: LTBG), a leading analytics, decisioning and e-commerce company, today announced that it will close its Broomfield, Colorado Call Center January 28, 2005. Affected in the decision to distribute the Broomfield call center business to the other Lightbridge facilities are about 40 call center personnel,...
- Research articles 2005-01-14
- PCCW AND CHINA TELECOM JOINTLY DEVELOP CALL CENTER MARKET
- AsiaInfo Services 11-16-2001 PCCW and China Telecom Jointly develop Call Center Market CHINA, Nov 16, 2001 AsiaPort via COMTEX -- A Teleservices call center which was jointly founded by PCCW and China Telecom was put into operation, the call ...
- Research articles 2001-11-16
- Dial "C" for compliance; keeping Wachovia's On-Call call center in compliance takes teamwork between center staff and corporate compliance experts.
- Wachovia opened Wachovia On-Call, its call center, in mid-1994, to allow customers to perform nearly every bank transaction without going to a branch. Bank call centers require a compliance management system so all the customers', bank's and regulators' nWachovia opened Wachovia On-Call, its call center, in mid-1994, to allow customers...
- Research articles 1997-10-01
- Web Applications and E-Learning Drive Call Center Industry Event
- Business Editors Call Center & CRM Solutions 2002 SANTA ANA, Calif.--BUSINESS WIRE--Jan. 15, 2002 Call Center and CRM Solutions Las Vegas Focuses on Technology and Strategy for the Emerging Multi-channel Contact Center Advanstar's Call Center and CRM Group announces Call Center & CRM Solutions Las...
- Research articles 2002-01-15
- << Previous
- page 1 of 1
- Next >>
Premier Vendor Content Whitepapers, webcasts & resources from our Power Center Sponsors
