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		<title><![CDATA[Dealing with Customer Inquiries]]></title>
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		<description><![CDATA[Businesses need mechanisms to respond to inquiries or requests for help from existing and potential customers. These customer helplines are essential for delivering support, service, advice, and information—and they add value to a business.To make sure your helpline is effective, staff it with knowledgeable people who have good interpersonal skills...]]></description>
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		<pubDate>Tue, 01 May 2007 15:46:49 -0700</pubDate>
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