BNET Industries
Last Fiscal Year Sales:$250.5K
- Private
- US
Dow Jones Description
Privately-held Echopass is backed by venture capital firms Canaan Partners and New Enterprise Associates. The company has been serving innovative leading enterprises as customers since 2000. Among numerous other awards, Echopass is a recipient of the Red Herring Top 100 Companies Award, the North American Hosted Contact Center Customer Service Leadership Award from Frost & Sullivan, and the Partner of the Year Award from Genesys. Echopass is headquartered in Pleasanton CA. For additional information, please email us here Bruce_Dresser@echopass.com or visit www.echopass.com or call 1-888-622-5345. "We didn't want to rent another building, hire another manager and go the on-premise route. We looked for a better solution, and found it in Echopass. We liked what they had to offer, we really liked their customers, and frankly, we liked that they have survived some hard economic times."
Board of Directors
Ronald K KaseNumber of Employees 14
Contact Information
6415 South 3000 East
Salt Lake City, Utah 84121
1 801 453 1700
Peer Companies
NAICS Code Computer and Software Stores: 443120
Recent Events
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Genesys Telecommunications Labs Taps Echopass as Partner of the Year
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Echopass Appoints David Holeman as Chief Customer Officer
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Echopass Corporation: Echopass Appoints Brian Galvin as Chief Technology Advisor
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Echopass Deploys Acme Packet Session Border Contro
News & Analysis
Filter by
call centers and echopass corp. and software - All News and Analysis
Innovative Industry Leaders Adopting Contact Center Infrastructure as a Service
In this program, experts look at what's driving innovative companies to move to Contact Center Infrastructure as a Service and how your company can find the right solution and the right provider for your contact center needs.
What's Driving the Hosted Call Center Market?
Download this paper from Echopass to find out what industry analysts have identified as the key drivers behind the emerging hosted call center market. This brief report offers an easy-to-read overview of the benefits of using a hosted call center service, and explains why it makes sense to explore on-demand...
The On-Demand Call Center: You Can Bank on It!
Find out how The Provident Bank of New Jersey slashed the average duration of its customer support calls by 40 percent using on-demand call center services from Echopass. This case study reveals the customer care issues that Provident experienced before it began to use an on-demand call center operation, and...
Why Outrigger Hotels and Resorts Has No Reservations about Using a Hosted Call Center Service
Take 2½ minutes to view this short but informative video testimonial from an Echopass customer. It features Bill Peters, VP of Reservation Services for Outrigger Resorts and Hotels, who discusses the great results his company has seen since it began using the Echopass Advanced Call Center On-Demand service. Find out...
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Decision Makers
| Name (plus bio) | Position |
|---|---|
| Keith Barr | co-founder |
| Vincent Deschamps | Chief Executive Officer |
| David Holeman | Chief Operating Officer |
| Marnie Nuttall | Chief Financial Officer |
| Dennis Empey | Senior Vice President, Platform Development and Operations |
| Larry Deering | Sales Executive |
| David Tso | Vice President, Business Development and Alliances |
| Derek Burdick | Vice President, Development and Engineering |
| Donna Collins | Vice President of Channel Sales |
| Doug Kentner | Vice President, Operations |
| Gordon Campbell | Vice President, Professional Services |
| Klasey Gage | Vice President, Customer Service |
| Carl Nichols | Director |
| Bruce Dresser | |
| Denis Pombriant | Managing Principal |
| Gene White | |
| Jodi Carlson | administrative |
| Laura Paden | |
| Terri Brown | |
| William Grosso | |
| Clint Peck | member |
Board of Directors
| Name (plus bio) | Position |
|---|---|
| Ronald K Kase | Board of Directors |
| John Balen | Board of Directors |
| Bruce Pollock | Board of Directors |
| Organization | Position | Status |
|---|---|---|
| Echopass Corporation | General Partner, Nea | Current |
| Sierra Atlantic, Inc | Board of Directors | Current |
| Polyserve, Inc. | Board of Directors | Current |
| Determine Software, Inc | Board of Directors | Current |
| Scheduling.Com, Inc. | Board of Directors | Current |
| Perfect Commerce, Inc. | Board of Directors | Current |
| Echopass Corporation | Board of Directors | Current |
| Berkeley International | Former | |
| Advanced Micro Devices, Inc. | Former | |
| University of Chicago | MBA | Former |
| Purdue University | BS in Mechanical Engineering | Former |
John Balen joined Canaan Partners in 1995, and serves as General Partner in the firm's Menlo Park, California office. He is primarily focused on investments in information technology companies. Prior to joining Canaan, John served as a Managing Director of Horsley Bridge Partners, a multi-billion dollar private equity investment firm headquartered in San Francisco, California. During his nine-year tenure at Horsley Bridge Partners, he was responsible for a wide spectrum of investments in high technology companies, venture capital partnerships and buyout partnerships. Earlier in his career, he was a sales applications engineer at Codenoll Technology Corporation, a fiber communications start-up, and an engineer at Digital Equipment Corporation. John received a BS in electrical engineering and an MBA from Cornell University. He currently serves on the boards of Blurb, Casabi, Command Audio, Dexterra, Echopass, Everdream, ID Analytics, Silicon Optix, and Soasta. He previously served on the boards of Commerce One, Intraware and Rightpoint, which was acquired by Epiphany.
| Organization | Position | Status |
|---|---|---|
| Canaan Partners | General Partner | Current |
| Everdream Corporation | Board of Directors | Current |
| Blurb Inc. | Board of Directors | Current |
| Silicon Optix, Inc. | Board of Directors | Current |
| Echopass Corporation | Board of Directors | Current |
| Soasta, Inc | Board of Directors | Current |
| Command Audio Corp | Board of Directors | Current |
| Id Analytics, Inc. | Board of Directors | Current |
| Dexterra, Inc. | Board of Directors | Current |
| Casabi, Inc. | Board of Directors | Current |
| Digital Equipment Corporation | Engineer | Former |
| E.piphany, Inc. | Board Member | Former |
| Intraware, Inc. | Board of Directors | Former |
| Commerce One, Inc. | Board of Directors | Former |
| Cornell University | MBA | Former |
| Cornell University | B.S., Electrical Engineering | Former |
| Organization | Position | Status |
|---|---|---|
| Echopass Corporation | President | Current |
| Sento Corporation | CIO | Current |
| Frontrange Solutions, Inc. | Vice President, Development & It | Current |
| Echopass Corporation | co-founder | Current |
| Echopass Corporation | CEO | Former |
| Frontrange Solutions, Inc. | Software Development Veteran | Former |
| Organization | Position | Status |
|---|---|---|
| Echopass Corporation | Chief Executive Officer | Current |
| Accessline Co | vice president of sales | Former |
David Holeman is responsible for all Echopass Operations, Customer Support , Professional Services and Product Development teams, as well as customer implementations and development of Echopass technologies. Holeman's career experience over the past 22 years includes holding CIO and COO positions in both small and large organizations spanning call centers, data centers, networks and enterprise software applications. Prior to Echopass, Holeman was the CIO for Sentient Jet, a private jet membership company, where he implemented VoIP technologies and designed their 24/7 data center with extensive fault tolerant and disaster recovery capabilities. Previously he was the CIO at the Monitor Group, and Chief Information and Operations Officer for Viaticus, a specialty insurance company. Earlier, Holeman held executive roles with Allscripts, Baxter Healthcare and the Chicago Stock Exchange, as well as the professional services practice of Deloitte & Touche. Holeman holds B.A. Degrees in Biology and Psychology from Kenyon College.
| Organization | Position | Status |
|---|---|---|
| Echopass Corporation | Chief Operating Officer | Current |
| Home Care Technologies | Founder and Chief Information Officer | Current |
| Viaticus, Inc | Chief Information and Operations Officer | Former |
| Monitor Group | CIO | Former |
| Sentient Jet, Inc. | CIO | Former |
| Viaticus, Inc | Operations Officer | Former |
| Chicago Stock Exchange Incorporated | Former | |
| Kenyon College | B.A. Degrees In Biology and Psychology | Former |
| Organization | Position | Status |
|---|---|---|
| Echopass Corporation | Chief Financial Officer | Current |
| AXIS41 | Director | Current |
| Echopass Corporation | Vice President, Finance | Former |
| Titan Corporation | Director, Finance | Former |
| AXIS41 | Director, Finance | Former |
| Cayenta | Director | Former |
| University of Utah | Masters of Accountancy | Former |
| University of Utah | B.S. In Accounting | Former |
| Organization | Position | Status |
|---|---|---|
| Echopass Corporation | Senior Vice President, Platform Development and Operations | Current |
| Echopass Corporation | Senior Product Strategist | Current |
| Golden Gate University | B.S. In Management | Former |
| Golden Gate University | BS in Management | Former |
| Organization | Position | Status |
|---|---|---|
| Echopass Corporation | Senior Vice President, Sales | Current |
| Octel Communications | Current | |
| Accessline Co | Current | |
| Autonomy etalk | Current | |
| Aspect Communications Corporation | Current | |
| Echopass Corporation | Vice President, Sales | Former |
| Echopass Corporation | Sales Executive | Current |
| Purdue University | B.S. In Industrial Management | Former |
| Organization | Position | Status |
|---|---|---|
| Echopass Corporation | Vice President, Business Development and Alliances | Current |
| The University of Texas at Austin | M.S. In Engineering | Former |
| Organization | Position | Status |
|---|---|---|
| Echopass Corporation | Vice President, Development and Engineering | Current |
| Sento Corporation | Former |
| Organization | Position | Status |
|---|---|---|
| Echopass Corporation | Vice President of Channel Sales | Current |
| The Pennsylvania State University | B.A. In English Literature and Business | Former |
| Organization | Position | Status |
|---|---|---|
| Echopass Corporation | Vice President, Operations | Current |
| Organization | Position | Status |
|---|---|---|
| Echopass Corporation | Vice President, Professional Services | Current |
| Genesys Telecommunications Laboratories, Inc. | Director | Former |
| University of Toronto | B.S. in mathematics | Former |
| University of Toronto | Degree | Former |
| Organization | Position | Status |
|---|---|---|
| Echopass Corporation | Vice President, Customer Service | Current |
| Sento Corporation | Former |
| Organization | Position | Status |
|---|---|---|
| Outlook Ventures | Managing Director | Current |
| Echopass Corporation | Managing Partner and Co-Founder, Outlook Ventures | Current |
| Outlook Ventures | Co-Founder | Current |
| Epiance, Inc. | Current | |
| Vantos, Inc. | Board of Directors | Current |
| Toolwire, Inc. | Director | Current |
| Lasso Logic, Inc. | Director | Current |
| Echopass Corporation | Director | Current |
| Leadership High School | Board of Directors | Current |
| Outlook Ventures | Managing Partner | Former |
| Booz Allen Hamilton, Inc. | Management Consultant | Former |
| Harvard Business School | MBA | Former |
| Brown University | Bachelor of Science Degree In Computer Science | Former |
| Organization | Position | Status |
|---|---|---|
| Media Publisher, Inc. | Current | |
| Echopass Corporation | Current | |
| PeopleSoft, Inc. | Former | |
| Sybase, Inc. | Former | |
| Project Arena | Former | |
| Ncircle Network Security, Inc. | Former | |
| Sb&C, Ltd. | Former | |
| San Diego State University | MBA | Former |
| University of California, Los Angeles | BA | Former |
| Organization | Position | Status |
|---|---|---|
| Kirby Arnold and Associates | Corporate Leader for Kirby Arnold & Associates Workshops | Current |
| Echopass Corporation | Financial Executive Solutions | Current |
| Pocketthis, Inc. | Current | |
| Echopass Corporation | Board of Directors | Current |
| California Bar | Board of Directors | Current |
| Avanex Corporation | CFO | Former |
| Wavesplitter Technologies | Former | |
| Reel.Com | Former | |
| Hollywood Video | Former | |
| University of California, Berkeley | JD | Former |
| University of California, Berkeley, School of Law - Boalt Hall | JD | Former |
| University of California, Berkeley | MBA degree | Former |
| University of Washington | Undergraduate Degree | Former |
| Echopass Corporation | member | Former |
| Organization | Position | Status |
|---|---|---|
| Echopass Corporation | Managing Principal | Current |
| Organization | Position | Status |
|---|---|---|
| Echopass Corporation | Current | |
| Ernst & Young | Former | |
| Brigham Young University | B.A. and MAcc in Accounting | Former |
| Brigham Young University | B.A. and MAcc in Accounting | Former |
| Organization | Position | Status |
|---|---|---|
| Echopass Corporation | administrative | Current |
| PricewaterhouseCoopers | Former |
| Organization | Position | Status |
|---|---|---|
| Echopass Corporation | Current |
| Organization | Position | Status |
|---|---|---|
| Echopass Corporation | Current | |
| San Jose State University | MBA | Former |
| Stanford University | B.A. in Economics | Former |
| Organization | Position | Status |
|---|---|---|
| Hipbone, Inc. | Vice President | Current |
| Echopass Corporation | Current | |
| University of California, Berkeley | Masters degree in Mathematics | Former |
| State University of New York at Stony Brook | BS degree in Mathematics and Economics | Former |
| Organization | Position | Status |
|---|---|---|
| Alianza | Vice President It Operations | Current |
| Echopass Corporation | member | Current |
| Echopass Corporation | Vice President of Operations | Former |
| Customer Relationship Management, Ltd. | Former | |
| Sento Corporation | Former | |
| CTI Corp. | Former | |
| Utah Valley State College | Associate of Science degree | Former |
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