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	<title><![CDATA[call centers Resources | BNET]]></title>
	<link><![CDATA[http://resources.bnet.com/topic/call+centers.html]]></link>
	<description><![CDATA[White papers, case studies, business articles, and blog posts relating to call centers]]></description>
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	<language>en-us</language>
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		<title><![CDATA[Data Processing, Help Desk Specialist]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=323019]]></link>
		<description><![CDATA[The Data Processing, Help Desk Specialist job description template includes the following job summary: Improves the level of service to MIS users by establishing a central point that users can contact to report problems or address questions and requests related to MIS production jobs. Additional information available includes essential job...]]></description>
		<s:doctype><![CDATA[Tools & templates]]></s:doctype>
		<pubDate>Sun, 01 Nov 2009 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/job.html"><![CDATA[Job]]></category>
		<category domain="http://resources.bnet.com/topic/business+%2526+legal+reports+inc..html"><![CDATA[Business & Legal Reports Inc.]]></category>
		<category domain="http://resources.bnet.com/topic/data-processing.html"><![CDATA[Data-processing]]></category>
		<category domain="http://resources.bnet.com/topic/mis.html"><![CDATA[MIS]]></category>
		<category domain="http://resources.bnet.com/topic/help+desk.html"><![CDATA[Help Desk]]></category>
		<category domain="http://resources.bnet.com/topic/recruitment+%2526+selection.html"><![CDATA[Recruitment & Selection]]></category>
		<category domain="http://resources.bnet.com/topic/call+centers.html"><![CDATA[Call Centers]]></category>
		<category domain="http://resources.bnet.com/topic/it+operations.html"><![CDATA[It Operations]]></category>
		<category domain="http://resources.bnet.com/topic/human+resources.html"><![CDATA[Human Resources]]></category>
		<category domain="http://resources.bnet.com/topic/workforce+management.html"><![CDATA[Workforce Management]]></category>
	</item>
	<item>
		<title><![CDATA[Portfolio Recovery Associates, Inc. Q3 2009 Earnings Call Transcript]]></title>
		<link><![CDATA[http://www.bnet.com/2462-14037_23-358958.html]]></link>
		<description><![CDATA[ Question-and-Answer SessionOperator Operator instructions Your first question comes from the line of Bill Carcache with Fox-Pitt. Bill Carcache &#8211; Fox-Pitt Kelton Good evening. First question I guess is given with your greater emphasis on legal collections, how do you think about the impact on your expenses and how should...]]></description>
		<s:doctype><![CDATA[Earnings calls]]></s:doctype>
		<pubDate>Fri, 30 Oct 2009 06:54:08 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/collection.html"><![CDATA[Collection]]></category>
		<category domain="http://resources.bnet.com/topic/call+transcript.html"><![CDATA[Call Transcript]]></category>
		<category domain="http://resources.bnet.com/topic/impact.html"><![CDATA[Impact]]></category>
		<category domain="http://resources.bnet.com/topic/earnings.html"><![CDATA[Earnings]]></category>
		<category domain="http://resources.bnet.com/topic/portfolio+recovery+associates+inc..html"><![CDATA[Portfolio Recovery Associates Inc.]]></category>
		<category domain="http://resources.bnet.com/topic/call+centers.html"><![CDATA[Call Centers]]></category>
		<category domain="http://resources.bnet.com/topic/customer+relationship+management+%2528crm%2529.html"><![CDATA[Customer Relationship Management (CRM)]]></category>
		<category domain="http://resources.bnet.com/topic/it+operations.html"><![CDATA[It Operations]]></category>
		<category domain="http://resources.bnet.com/topic/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://resources.bnet.com/topic/software.html"><![CDATA[Software]]></category>
		<category domain="http://resources.bnet.com/topic/seeking+alpha.html"><![CDATA[Seeking Alpha]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">PRAA</category>
		<category domain="tickers">PRAA</category>
	</item>
	<item>
		<title><![CDATA[The 10 Worst Practices for Technical Support and How to Overcome Them]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=1168759]]></link>
		<description><![CDATA[Most support professionals have seen published best practices for technical support. But often, your service quality, productivity and financial performance are governed more by worst practices: self-inflicted wounds caused by short-term thinking. This white paper explores 10 of the "worst practices" that are common to customer support operations, including how...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Fri, 23 Oct 2009 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/practice.html"><![CDATA[Practice]]></category>
		<category domain="http://resources.bnet.com/topic/ntrglobal.html"><![CDATA[NTRglobal]]></category>
		<category domain="http://resources.bnet.com/topic/call+centers.html"><![CDATA[Call Centers]]></category>
		<category domain="http://resources.bnet.com/topic/customer+relationship+management+%2528crm%2529.html"><![CDATA[Customer Relationship Management (CRM)]]></category>
		<category domain="http://resources.bnet.com/topic/it+operations.html"><![CDATA[It Operations]]></category>
		<category domain="http://resources.bnet.com/topic/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://resources.bnet.com/topic/software.html"><![CDATA[Software]]></category>
	</item>
	<item>
		<title><![CDATA[Oracle Following Salesforce.com's Services Lead]]></title>
		<link><![CDATA[http://industry.bnet.com/technology/10003681/oracle-following-salesforcecoms-services-lead/]]></link>
		<description><![CDATA[Oracle is following in Salesforce.com's footsteps by trying to use knowledge-based applications to strengthen its call center management software offering. by Michael Hickins]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Mon, 12 Oct 2009 09:41:07 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/salesforce.com+inc..html"><![CDATA[Salesforce.com Inc.]]></category>
		<category domain="http://resources.bnet.com/topic/oracle+corp..html"><![CDATA[Oracle Corp.]]></category>
		<category domain="http://resources.bnet.com/topic/sales+force+management.html"><![CDATA[Sales Force Management]]></category>
		<category domain="http://resources.bnet.com/topic/call+centers.html"><![CDATA[Call Centers]]></category>
		<category domain="http://resources.bnet.com/topic/sales.html"><![CDATA[Sales]]></category>
		<category domain="http://resources.bnet.com/topic/it+operations.html"><![CDATA[It Operations]]></category>
		<category domain="http://resources.bnet.com/topic/michael+hickins.html"><![CDATA[Michael Hickins]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">ORCL</category>
		<category domain="http://rss.financialcontent.com/stocksymbol">CRM</category>
		<category domain="tickers">ORCL,CRM</category>
	</item>
	<item>
		<title><![CDATA[eLong, Inc. Q1 2009 Earnings Call Transcript]]></title>
		<link><![CDATA[http://www.bnet.com/2462-14064_23-342709.html]]></link>
		<description><![CDATA[ Question-and-Answer SessionOperator Thank you. Operator instructions We have a question coming from the line of Eddie Leung of Bank of America/Merill Lynch. Please go ahead. Eddie Leung &#8211; Bank of America/Merill Lynch Hi, good morning, Guangfu and Mike. A couple of questions. The first one is, when I look...]]></description>
		<s:doctype><![CDATA[Earnings calls]]></s:doctype>
		<pubDate>Tue, 15 Sep 2009 03:09:13 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/bank.html"><![CDATA[Bank]]></category>
		<category domain="http://resources.bnet.com/topic/elong+inc..html"><![CDATA[eLong Inc.]]></category>
		<category domain="http://resources.bnet.com/topic/margin.html"><![CDATA[Margin]]></category>
		<category domain="http://resources.bnet.com/topic/call+transcript.html"><![CDATA[Call Transcript]]></category>
		<category domain="http://resources.bnet.com/topic/earnings.html"><![CDATA[Earnings]]></category>
		<category domain="http://resources.bnet.com/topic/call+centers.html"><![CDATA[Call Centers]]></category>
		<category domain="http://resources.bnet.com/topic/financial+services.html"><![CDATA[Financial Services]]></category>
		<category domain="http://resources.bnet.com/topic/it+operations.html"><![CDATA[It Operations]]></category>
		<category domain="http://resources.bnet.com/topic/seeking+alpha.html"><![CDATA[Seeking Alpha]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">LONG</category>
		<category domain="tickers">LONG</category>
	</item>
	<item>
		<title><![CDATA[Salesforce Connects With Twitter, Facebook]]></title>
		<link><![CDATA[http://industry.bnet.com/technology/10003321/salesforce-connects-with-twitter-facebook/]]></link>
		<description><![CDATA[Salesforce.com has added integrations with Twitter and Facebook to its call center management application, allowing to steal a further march on the likes of Oracle, SAP and Microsoft. by Michael Hickins]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Wed, 09 Sep 2009 01:00:10 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/salesforce.com+inc..html"><![CDATA[Salesforce.com Inc.]]></category>
		<category domain="http://resources.bnet.com/topic/facebook.html"><![CDATA[Facebook]]></category>
		<category domain="http://resources.bnet.com/topic/twitter+inc..html"><![CDATA[Twitter Inc.]]></category>
		<category domain="http://resources.bnet.com/topic/sales+force+management.html"><![CDATA[Sales Force Management]]></category>
		<category domain="http://resources.bnet.com/topic/call+centers.html"><![CDATA[Call Centers]]></category>
		<category domain="http://resources.bnet.com/topic/sales.html"><![CDATA[Sales]]></category>
		<category domain="http://resources.bnet.com/topic/it+operations.html"><![CDATA[It Operations]]></category>
		<category domain="http://resources.bnet.com/topic/michael+hickins.html"><![CDATA[Michael Hickins]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">CRM</category>
		<category domain="tickers">CRM</category>
	</item>
	<item>
		<title><![CDATA[Live Webcast: Helpdesks without Boundaries: How Today's IT Teams Support Worldwide Users]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=1126341]]></link>
		<description><![CDATA[Since the Internet opened up the IT world, there's been an exponential increase in the types of users that internal IT needs to support. Yesterday's well-defined, everyone-behind-the-firewall organization has given way to organizations that know no boundaries, and include employees, virtual employees, contractors, customers, partners, vendors, and regulators.  ...]]></description>
		<s:doctype><![CDATA[Webcasts]]></s:doctype>
		<pubDate>Fri, 28 Aug 2009 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/webcast.html"><![CDATA[Webcast]]></category>
		<category domain="http://resources.bnet.com/topic/agent.html"><![CDATA[Agent]]></category>
		<category domain="http://resources.bnet.com/topic/information+technology.html"><![CDATA[Information Technology]]></category>
		<category domain="http://resources.bnet.com/topic/logmein.html"><![CDATA[LogMeIn]]></category>
		<category domain="http://resources.bnet.com/topic/penske.html"><![CDATA[Penske]]></category>
		<category domain="http://resources.bnet.com/topic/help+desk.html"><![CDATA[Help Desk]]></category>
		<category domain="http://resources.bnet.com/topic/real+estate.html"><![CDATA[Real Estate]]></category>
		<category domain="http://resources.bnet.com/topic/remote+administration.html"><![CDATA[Remote Administration]]></category>
		<category domain="http://resources.bnet.com/topic/call+centers.html"><![CDATA[Call Centers]]></category>
		<category domain="http://resources.bnet.com/topic/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://resources.bnet.com/topic/it+operations.html"><![CDATA[It Operations]]></category>
		<category domain="http://resources.bnet.com/topic/business+operations.html"><![CDATA[Business Operations]]></category>
		<category domain="http://resources.bnet.com/topic/management.html"><![CDATA[Management]]></category>
	</item>
	<item>
		<title><![CDATA[TORO National Support Network]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=1119597]]></link>
		<description><![CDATA[TORO's contact center handles an average of 300 calls per day and it needed a cost-effective solution that would improve its operations.  Download this case study to see how they partnered with NEC and how NEC's UC for Business contact-center solution improved productivity both inside and outside of the...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Fri, 21 Aug 2009 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/network.html"><![CDATA[Network]]></category>
		<category domain="http://resources.bnet.com/topic/contact+center.html"><![CDATA[Contact Center]]></category>
		<category domain="http://resources.bnet.com/topic/nec+corp..html"><![CDATA[NEC Corp.]]></category>
		<category domain="http://resources.bnet.com/topic/toro.html"><![CDATA[TORO]]></category>
		<category domain="http://resources.bnet.com/topic/call+centers.html"><![CDATA[Call Centers]]></category>
		<category domain="http://resources.bnet.com/topic/customer+relationship+management+%2528crm%2529.html"><![CDATA[Customer Relationship Management (CRM)]]></category>
		<category domain="http://resources.bnet.com/topic/it+operations.html"><![CDATA[It Operations]]></category>
		<category domain="http://resources.bnet.com/topic/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://resources.bnet.com/topic/software.html"><![CDATA[Software]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">NIPNY</category>
		<category domain="tickers">NIPNY</category>
	</item>
	<item>
		<title><![CDATA[Dynamics Collaborative Contact Center Demo]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=1117227]]></link>
		<description><![CDATA[Optimize communications with Microsoft Dynamics® and the Collaborative Contact Center. ]]></description>
		<s:doctype><![CDATA[Presentations]]></s:doctype>
		<pubDate>Tue, 18 Aug 2009 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/contact+center.html"><![CDATA[Contact Center]]></category>
		<category domain="http://resources.bnet.com/topic/microsoft+corp..html"><![CDATA[Microsoft Corp.]]></category>
		<category domain="http://resources.bnet.com/topic/call+centers.html"><![CDATA[Call Centers]]></category>
		<category domain="http://resources.bnet.com/topic/customer+relationship+management+%2528crm%2529.html"><![CDATA[Customer Relationship Management (CRM)]]></category>
		<category domain="http://resources.bnet.com/topic/it+operations.html"><![CDATA[It Operations]]></category>
		<category domain="http://resources.bnet.com/topic/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://resources.bnet.com/topic/software.html"><![CDATA[Software]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">MSFT</category>
		<category domain="tickers">MSFT</category>
	</item>
	<item>
		<title><![CDATA[Affordable Call Center Outsourcing Services]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=1128567]]></link>
		<description><![CDATA[Call Center Outsourcing has become a significant occurrence accepted by all the business sectors worldwide since a long time now. Outsourcing of BPO services has progressed from being, just a cost saving tool, to a strategy, adopt to understand process enhancement with superior operational efficiencies. Large organization has already realized...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Sat, 15 Aug 2009 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/call-center.html"><![CDATA[Call-center]]></category>
		<category domain="http://resources.bnet.com/topic/cost+savings.html"><![CDATA[Cost Savings]]></category>
		<category domain="http://resources.bnet.com/topic/articles-heaven.com.html"><![CDATA[Articles-Heaven.com]]></category>
		<category domain="http://resources.bnet.com/topic/managed+hosting.html"><![CDATA[Managed Hosting]]></category>
		<category domain="http://resources.bnet.com/topic/call+centers.html"><![CDATA[Call Centers]]></category>
		<category domain="http://resources.bnet.com/topic/outsourcing.html"><![CDATA[Outsourcing]]></category>
		<category domain="http://resources.bnet.com/topic/customer+relationship+management+%2528crm%2529.html"><![CDATA[Customer Relationship Management (CRM)]]></category>
		<category domain="http://resources.bnet.com/topic/it+operations.html"><![CDATA[It Operations]]></category>
		<category domain="http://resources.bnet.com/topic/business+operations.html"><![CDATA[Business Operations]]></category>
		<category domain="http://resources.bnet.com/topic/outsourcing+%2526+subcontracting.html"><![CDATA[Outsourcing & Subcontracting]]></category>
		<category domain="http://resources.bnet.com/topic/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://resources.bnet.com/topic/software.html"><![CDATA[Software]]></category>
	</item>
	<item>
		<title><![CDATA[Mediacom Communications Corporation Q2 2009 Earnings Call Transcript]]></title>
		<link><![CDATA[http://www.bnet.com/2462-14061_23-329801.html]]></link>
		<description><![CDATA[ Question-and-Answer Session Operator  Operator Instructions Your first question comes from the line of Michael Pace &#8211; JPMorgan Michael Pace &#8211; JPMorgan Some of the other MSOs have given some color on RGUs so far in Q3 or really just the month of July, I&#8217;m wondering if you could...]]></description>
		<s:doctype><![CDATA[Earnings calls]]></s:doctype>
		<pubDate>Fri, 07 Aug 2009 11:17:16 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/call-center.html"><![CDATA[Call-center]]></category>
		<category domain="http://resources.bnet.com/topic/j.p.+morgan+chase+%2526+co..html"><![CDATA[J.P. Morgan Chase & Co.]]></category>
		<category domain="http://resources.bnet.com/topic/call+transcript.html"><![CDATA[Call Transcript]]></category>
		<category domain="http://resources.bnet.com/topic/earnings.html"><![CDATA[Earnings]]></category>
		<category domain="http://resources.bnet.com/topic/call+centers.html"><![CDATA[Call Centers]]></category>
		<category domain="http://resources.bnet.com/topic/marketing+research.html"><![CDATA[Marketing Research]]></category>
		<category domain="http://resources.bnet.com/topic/customer+relationship+management+%2528crm%2529.html"><![CDATA[Customer Relationship Management (CRM)]]></category>
		<category domain="http://resources.bnet.com/topic/it+operations.html"><![CDATA[It Operations]]></category>
		<category domain="http://resources.bnet.com/topic/marketing.html"><![CDATA[Marketing]]></category>
		<category domain="http://resources.bnet.com/topic/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://resources.bnet.com/topic/software.html"><![CDATA[Software]]></category>
		<category domain="http://resources.bnet.com/topic/seeking+alpha.html"><![CDATA[Seeking Alpha]]></category>
		<category domain="http://resources.bnet.com/topic/mediacom+communications+corp..html"><![CDATA[Mediacom Communications Corp.]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">JPM</category>
		<category domain="http://rss.financialcontent.com/stocksymbol">MCCC</category>
		<category domain="tickers">JPM,MCCC</category>
	</item>
	<item>
		<title><![CDATA[RightNow Technologies, Inc. Q2 2009 Earnings Call Transcript]]></title>
		<link><![CDATA[http://www.bnet.com/2462-14061_23-326426.html]]></link>
		<description><![CDATA[ Question-and-Answer Session Operator Operator Instructions Your first question comes from the line of Tom Roderick - Thomas Weisel Partners. Thomas Roderick - Thomas Weisel Partners Congratulations on the number of large deals you did this quarter. I wanted to ask you guys, was there any conscious decision Greg this...]]></description>
		<s:doctype><![CDATA[Earnings calls]]></s:doctype>
		<pubDate>Wed, 29 Jul 2009 20:06:09 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/call+transcript.html"><![CDATA[Call Transcript]]></category>
		<category domain="http://resources.bnet.com/topic/contact+center.html"><![CDATA[Contact Center]]></category>
		<category domain="http://resources.bnet.com/topic/earnings.html"><![CDATA[Earnings]]></category>
		<category domain="http://resources.bnet.com/topic/pipeline.html"><![CDATA[Pipeline]]></category>
		<category domain="http://resources.bnet.com/topic/call+centers.html"><![CDATA[Call Centers]]></category>
		<category domain="http://resources.bnet.com/topic/customer+relationship+management+%2528crm%2529.html"><![CDATA[Customer Relationship Management (CRM)]]></category>
		<category domain="http://resources.bnet.com/topic/it+operations.html"><![CDATA[It Operations]]></category>
		<category domain="http://resources.bnet.com/topic/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://resources.bnet.com/topic/software.html"><![CDATA[Software]]></category>
		<category domain="http://resources.bnet.com/topic/seeking+alpha.html"><![CDATA[Seeking Alpha]]></category>
		<category domain="http://resources.bnet.com/topic/rightnow+technologies.html"><![CDATA[RightNow Technologies]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">RNOW</category>
		<category domain="tickers">RNOW</category>
	</item>
	<item>
		<title><![CDATA[SpinVox Needs Spin Doctor]]></title>
		<link><![CDATA[http://industry.bnet.com/technology/10002778/spinvox-needs-spin-doctor/]]></link>
		<description><![CDATA[Often, one of the selling points of tech companies, especially Web-based businesses, is the cool factor of their technology. Not only can this help bring in the early adopters, but it gives investors the sense that scaling a business and leveraging money put in should be possible. But woe unto...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Thu, 23 Jul 2009 07:51:16 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/transcription.html"><![CDATA[Transcription]]></category>
		<category domain="http://resources.bnet.com/topic/call+centers.html"><![CDATA[Call Centers]]></category>
		<category domain="http://resources.bnet.com/topic/marketing+research.html"><![CDATA[Marketing Research]]></category>
		<category domain="http://resources.bnet.com/topic/telecommunications.html"><![CDATA[Telecommunications]]></category>
		<category domain="http://resources.bnet.com/topic/it+operations.html"><![CDATA[It Operations]]></category>
		<category domain="http://resources.bnet.com/topic/marketing.html"><![CDATA[Marketing]]></category>
		<category domain="http://resources.bnet.com/topic/erik+sherman.html"><![CDATA[Erik Sherman]]></category>
	</item>
	<item>
		<title><![CDATA[Manage Your Network with Free Spiceworks 4.0]]></title>
		<link><![CDATA[http://blogs.bnet.com/businesstips/?p=4139]]></link>
		<description><![CDATA[    Arguably one of the best free IT tools of all time, Spiceworks provides network management and monitoring, a user helpdesk, equipment inventory, and more. The just-released Spiceworks 4.0 makes a good thing even better. Here's a rundown of just a few of the new and improved...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Thu, 25 Jun 2009 09:27:45 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/network.html"><![CDATA[Network]]></category>
		<category domain="http://resources.bnet.com/topic/spiceworks.html"><![CDATA[Spiceworks]]></category>
		<category domain="http://resources.bnet.com/topic/spiceworks+4.0.html"><![CDATA[Spiceworks 4.0]]></category>
		<category domain="http://resources.bnet.com/topic/help+desk.html"><![CDATA[Help Desk]]></category>
		<category domain="http://resources.bnet.com/topic/call+centers.html"><![CDATA[Call Centers]]></category>
		<category domain="http://resources.bnet.com/topic/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://resources.bnet.com/topic/networking.html"><![CDATA[Networking]]></category>
		<category domain="http://resources.bnet.com/topic/it+operations.html"><![CDATA[It Operations]]></category>
		<category domain="http://resources.bnet.com/topic/management.html"><![CDATA[Management]]></category>
		<category domain="http://resources.bnet.com/topic/rick+broida.html"><![CDATA[Rick Broida]]></category>
	</item>
	<item>
		<title><![CDATA[Why Cutting the Help Desk Costs You in the Long Run]]></title>
		<link><![CDATA[http://blogs.bnet.com/teamwork/?p=1016]]></link>
		<description><![CDATA[Hey, a memo to all you CIOs and IT managers out there: If you think cutting your help-desk staff is going to save your company big bucks and make you a budgetary hero, think again.    As someone whose bacon has been saved multiple times by tech-savvy co-workers,...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Tue, 02 Jun 2009 11:09:41 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/help+desk.html"><![CDATA[Help Desk]]></category>
		<category domain="http://resources.bnet.com/topic/call+centers.html"><![CDATA[Call Centers]]></category>
		<category domain="http://resources.bnet.com/topic/it+operations.html"><![CDATA[It Operations]]></category>
		<category domain="http://resources.bnet.com/topic/cc+holland.html"><![CDATA[CC Holland]]></category>
	</item>
	<item>
		<title><![CDATA[Is Twitter Useless After All?]]></title>
		<link><![CDATA[http://industry.bnet.com/technology/10001925/is-twitter-useless-after-all/]]></link>
		<description><![CDATA[I have seen the future of Twitter, and it is Google Wave -- which trumps Tweeting by allowing "the merging of documents, feeds, photos, e-mail, instant messaging, [and] event planning" in real-time.    Twitter is many things, I suppose, but one of its highly-touted functions is to give...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Fri, 29 May 2009 12:51:36 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/twitter.html"><![CDATA[Twitter]]></category>
		<category domain="http://resources.bnet.com/topic/monitors+%2526+displays.html"><![CDATA[Monitors & Displays]]></category>
		<category domain="http://resources.bnet.com/topic/channel+management.html"><![CDATA[Channel Management]]></category>
		<category domain="http://resources.bnet.com/topic/call+centers.html"><![CDATA[Call Centers]]></category>
		<category domain="http://resources.bnet.com/topic/hardware.html"><![CDATA[Hardware]]></category>
		<category domain="http://resources.bnet.com/topic/components.html"><![CDATA[Components]]></category>
		<category domain="http://resources.bnet.com/topic/marketing.html"><![CDATA[Marketing]]></category>
		<category domain="http://resources.bnet.com/topic/it+operations.html"><![CDATA[It Operations]]></category>
		<category domain="http://resources.bnet.com/topic/michael+hickins.html"><![CDATA[Michael Hickins]]></category>
	</item>
	<item>
		<title><![CDATA[Travel Roundup: Las Vegas Sands' Unexpected Profit, Vancouver's Floating Hotel, Airbus Delays Delivery Again and More]]></title>
		<link><![CDATA[http://industry.bnet.com/travel/10001812/travel-roundup-las-vegas-sands-unexpected-profit-vancouvers-floating-hotel-airbus-delays-delivery-again-and-more/]]></link>
		<description><![CDATA[Las Vegas SandsÂ reports unexpected profit --Â Las Vegas Sands Corp. the casino company headed by billionaire Sheldon Adelson, reported an unexpected first quarter profit. The company reported an adjusted profit of $8.9 million, or 1 cent a share, beating the 2.5-cent average loss projected byÂ analysts.Â Â [Source: Bloomberg]    Vancouver's floating...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Wed, 06 May 2009 08:43:53 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/vancouver.html"><![CDATA[Vancouver]]></category>
		<category domain="http://resources.bnet.com/topic/call-center.html"><![CDATA[Call-center]]></category>
		<category domain="http://resources.bnet.com/topic/southwest+airlines+co..html"><![CDATA[Southwest Airlines Co.]]></category>
		<category domain="http://resources.bnet.com/topic/airbus.html"><![CDATA[Airbus]]></category>
		<category domain="http://resources.bnet.com/topic/call+centers.html"><![CDATA[Call Centers]]></category>
		<category domain="http://resources.bnet.com/topic/customer+relationship+management+%2528crm%2529.html"><![CDATA[Customer Relationship Management (CRM)]]></category>
		<category domain="http://resources.bnet.com/topic/it+operations.html"><![CDATA[It Operations]]></category>
		<category domain="http://resources.bnet.com/topic/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://resources.bnet.com/topic/software.html"><![CDATA[Software]]></category>
		<category domain="http://resources.bnet.com/topic/barbara+e.+hernandez.html"><![CDATA[Barbara E. Hernandez]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">LUV</category>
		<category domain="tickers">LUV</category>
	</item>
	<item>
		<title><![CDATA[MPS Group, Inc. Q1 2009 Earnings Call Transcript]]></title>
		<link><![CDATA[http://www.bnet.com/2462-14031_23-293113.html]]></link>
		<description><![CDATA[ Question-and-Answer SessionOperator Thank you. Operator instructions We'll go first to Tobey Sommer with SunTrust Robinson. Tobey Sommer &#8211; SunTrust Robinson Thank you. I have a &#8211; maybe you can give us some color on your North American IT business, which wasn't down as much as the rest. And I...]]></description>
		<s:doctype><![CDATA[Earnings calls]]></s:doctype>
		<pubDate>Wed, 29 Apr 2009 11:56:15 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/margin.html"><![CDATA[Margin]]></category>
		<category domain="http://resources.bnet.com/topic/call+transcript.html"><![CDATA[Call Transcript]]></category>
		<category domain="http://resources.bnet.com/topic/earnings.html"><![CDATA[Earnings]]></category>
		<category domain="http://resources.bnet.com/topic/mps+group+inc..html"><![CDATA[MPS Group Inc.]]></category>
		<category domain="http://resources.bnet.com/topic/help+desk.html"><![CDATA[Help Desk]]></category>
		<category domain="http://resources.bnet.com/topic/call+centers.html"><![CDATA[Call Centers]]></category>
		<category domain="http://resources.bnet.com/topic/it+operations.html"><![CDATA[It Operations]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
		<category domain="http://resources.bnet.com/topic/seeking+alpha.html"><![CDATA[Seeking Alpha]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">MPS</category>
		<category domain="tickers">MPS</category>
	</item>
	<item>
		<title><![CDATA[Service Cloud Looms Over Call Center Software]]></title>
		<link><![CDATA[http://industry.bnet.com/technology/10001162/service-cloud-looms-over-call-center-software/]]></link>
		<description><![CDATA[Gaul may have been divided into three parts, but Salesforce.com sees the call center market as divided in two. However, it may not have territory to itself for long.    Alex Dayon, senior vice president of the service & support business at Salesforce.com, told me the company sees...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Mon, 23 Mar 2009 18:06:39 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/salesforce.com+inc..html"><![CDATA[Salesforce.com Inc.]]></category>
		<category domain="http://resources.bnet.com/topic/call-center.html"><![CDATA[Call-center]]></category>
		<category domain="http://resources.bnet.com/topic/sales+force+management.html"><![CDATA[Sales Force Management]]></category>
		<category domain="http://resources.bnet.com/topic/call+centers.html"><![CDATA[Call Centers]]></category>
		<category domain="http://resources.bnet.com/topic/customer+relationship+management+%2528crm%2529.html"><![CDATA[Customer Relationship Management (CRM)]]></category>
		<category domain="http://resources.bnet.com/topic/sales.html"><![CDATA[Sales]]></category>
		<category domain="http://resources.bnet.com/topic/it+operations.html"><![CDATA[It Operations]]></category>
		<category domain="http://resources.bnet.com/topic/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://resources.bnet.com/topic/software.html"><![CDATA[Software]]></category>
		<category domain="http://resources.bnet.com/topic/michael+hickins.html"><![CDATA[Michael Hickins]]></category>
		<category domain="http://resources.bnet.com/topic/michael+hickins.html"><![CDATA[Michael Hickins]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">CRM</category>
		<category domain="tickers">CRM</category>
	</item>
	<item>
		<title><![CDATA[SIRIUS XM Radio Q4 2008 Earnings Call Transcript]]></title>
		<link><![CDATA[http://www.bnet.com/2462-14052_23-279241.html]]></link>
		<description><![CDATA[ Question-and-Answer SessionOperator Operator Instructions Your first question comes from David Bank - RBC Capital Markets David Bank - RBC Capital Markets Can you give some clarity as to the structure of the preferred shares that are going to Malone? Why was it structured as preferred as opposed to common?...]]></description>
		<s:doctype><![CDATA[Earnings calls]]></s:doctype>
		<pubDate>Tue, 17 Mar 2009 10:34:17 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/mlb.html"><![CDATA[MLB]]></category>
		<category domain="http://resources.bnet.com/topic/subscriber.html"><![CDATA[Subscriber]]></category>
		<category domain="http://resources.bnet.com/topic/xm+satellite+radio+inc..html"><![CDATA[XM Satellite Radio Inc.]]></category>
		<category domain="http://resources.bnet.com/topic/call+transcript.html"><![CDATA[Call Transcript]]></category>
		<category domain="http://resources.bnet.com/topic/earnings.html"><![CDATA[Earnings]]></category>
		<category domain="http://resources.bnet.com/topic/sirius.html"><![CDATA[Sirius]]></category>
		<category domain="http://resources.bnet.com/topic/games.html"><![CDATA[Games]]></category>
		<category domain="http://resources.bnet.com/topic/call+centers.html"><![CDATA[Call Centers]]></category>
		<category domain="http://resources.bnet.com/topic/personal+technology.html"><![CDATA[Personal Technology]]></category>
		<category domain="http://resources.bnet.com/topic/it+operations.html"><![CDATA[It Operations]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
		<category domain="http://resources.bnet.com/topic/seeking+alpha.html"><![CDATA[Seeking Alpha]]></category>
		<category domain="http://resources.bnet.com/topic/sirius+satellite+radio+inc..html"><![CDATA[Sirius Satellite Radio Inc.]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">SIRI</category>
		<category domain="http://rss.financialcontent.com/stocksymbol">SIRI</category>
		<category domain="http://rss.financialcontent.com/stocksymbol">XMSR</category>
		<category domain="tickers">SIRI,SIRI,XMSR</category>
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