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- eGain Named to Call Centre Focus Hotlist
- eGain Communications (OTCBB: EGAN), a leading provider of multichannel customer service and knowledge management software for in-house or on-demand SaaS deployment, today announced that the company was named to the 2007 Call Centre Focus CCF Hotlist. eGain was recognised for its propagation of call centre best practices by conducting a...
- Research articles 2008-02-06
- MCI CUSTOMER SERVICE CENTRE AWARDED HONORS BY CALL CENTRE COUNCIL OF SINGAPORE.
- (Full text of statement. Contact details below.) (Full text of statement. Contact details below.)
- Research articles 2004-11-25
- Call centre relocation will bring about a decline in customer care: with Prudential set to relocate its call centre operation to India, it seems customer service levels will soon start to deteriorate. (Comment).
- Prudential's announcement that it is to relocate its customer service centre to India has made the headlines. Prudential's announcement that it is to relocate its customer service centre to India has made the headlines.
- Research articles 2002-11-01
- Job Interview: Customer Service And Call Centre Job Interview Questions
- This paper gives an insight into the industry and highlights some potential questions asked at customer services or call centre interviews. The activity of Customer Servicing refers to the behaviours and actions an organisation undertakes during its interaction with its customers and can be present at all times, before, during...
- White papers 2008-01-01
Additional Resources
- How to Show Your Customers You Despise Them
- Call centres are a wonderful way to show how deeply you despise your customers. Here are the broad principles of how to show your contempt for your customers through your call centre. Make it virtually impossible to track down the...
- Blog posts 2009-01-29
- Minister opens "Model" Call Centre in Glasgow.
- M2 PRESSWIRE-13 April 2000-SCOTTISH ENTERPRISE: Minister opens "Model" Call Centre in Glasgow C1994-2000 M2 COMMUNICATIONS LTD RDATE:13042000 Scottish Executive Minister for Enterprise and Lifelong Learning, Mr Henry McLeish today (April 13) formally opened NFU Mutual Direct's the ...
- Research articles 2000-04-13
- United Utilities to sell call centre arm
- United Utilities, the Northwest water and electricity company, yesterday hung a for sale sign over Vertex, its call centre and outsourcing division. The business has already attracted interest from a number of private equity and trade buyers and UU hopes to raise between [pound]200m and [pound]250m from...
- Research articles 2006-12-06
- ATCO I-Tek Judged North America's Best Energy Sector Call Centre; Independent Research Delivers "Highest Customer Satisfaction Award" 2nd Year in a Row.
- EDMONTON, ALBERTA, Nov 20, 2007 Marketwire via COMTEX -- ATCO I-Tek's call centre has been named the top customer service provider in the North American energy sector by Service Quality Measurement SQM Group Inc. for the second year in a row. ATCO I-Tek -...
- Research articles 2007-11-20
- Cable & Wireless launches smarter contact centre to ease customer frustration; New intelligent multi-channel service helps to improve customer experience; New technology drives call centre productivity across email, web and telephone communications.
- M2 PRESSWIRE-18 August 2004-CABLE & WIRELESS: Cable & Wireless launches smarter contact centre to ease customer frustration; New intelligent multi-channel service helps to improve customer experience; New technology drives call centre productivity across email, web and telephone communicationsC1994-2004 M2 COMMUNICATIONS LTD RDATE:08182004 ...
- Research articles 2004-08-18
- Service Personalisation in action at Call Centre Expo 2005 with Homeserve and Scottish and Southern Energy; Two major household names to discuss how Sabio's distinctive approach helps to deliver a joined-up and positive customer experience.
- M2 PRESSWIRE-13 September 2005-Sabio: Service Personalisation in action at Call Centre Expo 2005 with Homeserve and Scottish and Southern Energy; Two major household names to discuss how Sabio's distinctive approach helps to deliver a joined-up and positive customer experienceC1994-2005 M2 COMMUNICATIONS LTD RDATE:13092005...
- Research articles 2005-09-13
- Improving customer care and service to stimulate appetite for web to call centre integration.
- M2 PRESSWIRE-12 June 2000-FROST & SULLIVAN: Improving customer care and service to stimulate appetite for web to call centre integration C1994-2000 M2 COMMUNICATIONS LTD RDATE:12062000 The European Web Based Call Centre Market - A new Study by Frost & Sullivan...
- Research articles 2000-06-12
- Trader.com wins awards for its Canadian Customer Service Centre in Winnipeg.
- WINNIPEG, Nov 03, 2000 Trader.com (Nasdaq: TRDR), a world leader in online listings, was presented with two prestigious awards from the Manitoba Call Centre Association MCCA. The awards for Best Use of Technology and Best Environment for a call centre with under 70 seats...
- Research articles 2000-11-07
- Call Centre Industry Executives Share Insights; Business Leaders from Major Call Centre Technology and Service Providers to Share the Stage.
- SANTA ANA, CALIFORNIA, Mar 26, 2003 CCNMatthews via COMTEX Call Centre CRM Solutions Toronto 2003 A "power panel" of executives from leading supplier organizations will share their insights into the current state of the industry, and their thoughts on the future of...
- Research articles 2003-03-27
- ATCO I-Tek Receives "Top Customer Satisfaction Award in North America Energy Industry" for Its Operation of the ATCO Gas and ATCO Electric Call Centre.
- EDMONTON, ALBERTA, Nov 29, 2006 CCNMatthews via COMTEX -- The more than one million customers of ATCO Gas and ATCO Electric in Alberta received the highest rated call centre service in the North American energy sector last year, according to Service Quality Measurement Group Inc. ...
- Research articles 2006-11-29
- Shinhan Bank Enhances Customer Service Efficiency
- Shinhan Bank, a leading bank in Korea, was looking to upgrade contact centre operations to better serve customers. As the number of its home-banking subscribers grew, Shinhan Bank had to address the congestion in the customer transactions process. Shinhan Bank soon realized that changes were necessary to handle customer inquiries...
- Case studies 2006-02-01
- N-Allo Selects eGain to Improve Customer Service for Call Centre Clients
- eGain Communications Corporation (OTCBB: EGAN), a leading provider of customer service and contact centre software, is today announcing it has been selected by N-Allo to implement eGain KnowledgeTM software to enhance the customer service N-Allo's contact centre agents deliver on behalf of customers.
- Research articles 2007-01-04
- Sabio provides a new million pound Virtual Contact Centre solution for Homeserve Group Plc; Sabio will help Homeserve deliver customer service excellence through enhanced customer-based routing of inbound calls Solution includes IP, speech recognition, ca
- M2 PRESSWIRE-28 July 2005-Sabio: Sabio provides a new million pound Virtual Contact Centre solution for Homeserve Group Plc; Sabio will help Homeserve deliver customer service excellence through enhanced customer-based routing of inbound calls Solution includes IP, speech recognition, call recording and WFMC1994-2005 M2 COMMUNICATIONS LTD ...
- Research articles 2005-07-28
- ebookers selects CCT to provide GBP2.5 million Avaya IP contact centre system; 'Virtual' contact centre for leading pan-European No.1 retail online travel agency enables delivery of superior customer service and reduces costs.
- M2 PRESSWIRE-15 June 2004-CCT: ebookers selects CCT to provide GBP2.5 million Avaya IP contact centre system; 'Virtual' contact centre for leading pan-European No.1 retail online travel agency enables delivery of superior customer service and reduces costsC1994-2004 M2 COMMUNICATIONS LTD RDATE:06152004 ...
- Research articles 2004-06-15
- Transcom WorldWide SA opens call centre in Croatia
- TELECOMWORLDWIRE-5 August 2005-Transcom WorldWide SA opens call centre in CroatiaC1994-2005 M2 COMMUNICATIONS LTD http://www.m2.com The Swedish-controlled European customer relationship management solutions provider Transcom WorldWide SA announced on Friday (5 August) the opening of a new call centre in Vukovar, Croatia. The Vukovar call centre, Transcom's first in Croatia,...
- Research articles 2005-08-05
- Transcom WorldWide SA opens call centre in Croatia
- NORDIC BUSINESS REPORT-5 August 2005-Transcom WorldWide SA opens call centre in CroatiaC1994-2005 M2 COMMUNICATIONS LTD http://www.m2.com The Swedish-controlled European customer relationship management solutions provider Transcom WorldWide SA announced on Friday (5 August) the opening of a new call centre in Vukovar, Croatia. The Vukovar call centre, Transcom's first...
- Research articles 2005-08-05
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