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- Quintus' WebCenter CRM system allows call centres to use the Internet for customer interaction
- Worldwide Computer Products News-30 December 1999-Quintus' WebCenter CRM system allows call centres to use the Internet for customer interaction C1995-1999 M2 COMMUNICATIONS LTD http://www.m2.com
- Research articles 1999-12-30
- Infonet's Call Centre Services Leverages the Internet; International Network-Based Services Provide Web-Based Capabilities for Compaq Computers
- Business Editors
- Research articles 2001-05-31
- 4 Steps To Activating Personal Transformational Leadership
- Identity fraud is increasing dramatically. And that is just the reported cases. APACS, the UK payments organisation, reports that the cost of online banking fraud more than doubled in the first six months oft005 compared to the same period in 2004. Similarly, 'Card not present' fraud via the internet, phone...
- White papers 2006-04-07
Additional Resources
- Broadband Censorship, Copyright and Complaints | BTalk Australia
- (19min 31) Simon Hackett, MD of Internet provider Internode, thinks the National Broadband Network will not, and should not, be built. On today’s BTalk Australia he explains his reasoning, in a wide ranging discussion with Phil Dobbie. You’ll also hear his views on Internet censorship, copyright infringements and the sharp...
- Blog posts 2008-12-03
- Redstone offers intelligent approach to call centre solutions; Stand F15, Call Centre Expo, Birmingham NEC, 29-30 September 2004.
- M2 PRESSWIRE-12 August 2004-Redstone Communications: Redstone offers intelligent approach to call centre solutions; Stand F15, Call Centre Expo, Birmingham NEC, 29-30 September 2004C1994-2004 M2 COMMUNICATIONS LTD RDATE:08122004 Voice, data and internet services provider Redstone Communications is set to mark a...
- Research articles 2004-08-12
- Improving customer care and service to stimulate appetite for web to call centre integration.
- M2 PRESSWIRE-12 June 2000-FROST & SULLIVAN: Improving customer care and service to stimulate appetite for web to call centre integration C1994-2000 M2 COMMUNICATIONS LTD RDATE:12062000 The European Web Based Call Centre Market - A new Study by Frost & Sullivan...
- Research articles 2000-06-12
- Cisco Technology Provides UK's First IP Video Call Centre for Deaf People; Cisco Provides Converged Rich-Media IP Network to Deliver SignVideoCallCentre for Significan't
- LONDON -- SignVideo (part of Significan't), Britain's only Video Contact Centre for deaf people has launched a specialist video service offering deaf people immediate access to highly qualified sign language interpreters to communicate with their local authorities and other public sector organisations. The contact centre has been developed using a...
- Research articles 2005-09-28
- Ladbrokes Deploys Orbis' OpenBet in Its 200 Seat UK Call Centre
- Business/Entertainment Editors LONDON--BUSINESS WIRE--Nov. 29, 2001 Ladbrokes, the world's largest bookmaker, has chosen Orbis (an NDS Group plc company NASDAQ/NASDAQ Europe: NNDS) the world's leading provider of interactive betting technology to supply the software for its newly expanded 200-seat UK telephone betting call centre. Ladbrokes currently uses...
- Research articles 2001-11-29
- DUTCH SNT GROUP EUROPEAN LEADER IN CALL CENTRE MANAGEMENT.(Company Business and Marketing)
- The Dutch company SNT will become the European leader in the management of call centres, following the acquisition of the activities in the sector of the Dutch telecommunications group KPN, and the French computer group Atos Origin. SNT announced on July 17 that it was to ...
- Research articles 2001-07-26
- Ericsson Supplier To Europolitan's New Internet Telephony Services
- STOCKHOLM, Sweden--BUSINESS WIRE--September 23, 1997-- Ericsson has developed an advanced customer service application using new Call Centre and web technologies to be integrated in Europolitian's new EuroManager service concept. With EuroManager, Europolitan claims to be the first company in the world to put mobile telephony services on the Internet.
- Research articles 1997-09-23
- How to Show Your Customers You Despise Them
- Call centres are a wonderful way to show how deeply you despise your customers. Here are the broad principles of how to show your contempt for your customers through your call centre. Make it virtually impossible to track down the...
- Blog posts 2009-01-29
- How to Save Money and Destroy the Business
- Cost cutting in a recession can be a case of short-term savings for long-term ruin. It would be nice to think that I have made these up. Sadly, I am not that creative. These are all real examples of recession insanity. Automatically turn...
- Blog posts 2009-03-02
- -Suncorp Metway chooses Nortel Networks as networking supplier
- TELECOMWORLDWIRE-C 1994-9 M2 COMMUNICATIONS LTD Suncorp Metway, a financial institution based in Queensland, Australia, has signed a AUS$15m agreement with Nortel Networks for the delivery of call centre and e-commerce technology. According to Nortel, the system will be the first in Australia to converge information from ATM, Internet and...
- Research articles 1999-09-08
- THUS platform to power new Amstrad communication centre - Brief Article
- TELECOMWORLDWIRE-28 September 2001-THUS platform to power new Amstrad communication centre C1994-2001 M2 COMMUNICATIONS LTD http://www.m2.com THUS Plc, a UK-based provider of voice, data, Internet and call centre services, has signed an agreement with Amserve Ltd, a company which is 90% owned by Amstrad plc and 10% owned by...
- Research articles 2001-09-28
- Internet outage hits business from Cairo to Colombo
- CAIRO AFP — Damage to undersea Internet cables hit business across the Middle East and South Asia on Thursday, including the vital call centre industry, prompting pleas for people to limit their surfing. Around 70 percent of Internet users in Egypt have been affected since two submarine cables in...
- Research articles 2008-01-31
- Fsharp takes offshore Internet banking to a new dimension
- TELECOMWORLDWIRE-C 1994-9 M2 COMMUNICATIONS LTD Fsharp, the Internet offshore banking operation of the Bank of Ireland, is set to launch its new offshore expatriate banking service on 4 September. The service is presently operating in a 'pilot test' with live customers in readiness for the full commercial launch....
- Research articles 1999-07-30
- Calls beat clicks for the modern professional; People still prefer phone to internet for financial enquiries.
- M2 PRESSWIRE-27 August 2003-DATAMONITOR: Calls beat clicks for the modern professional; People still prefer phone to internet for financial enquiriesC1994-2003 M2 COMMUNICATIONS LTD RDATE:08272003 Professionals still prefer calling their banks to going online despite the rise of email and the Internet,...
- Research articles 2003-08-27
- Preferred Computer wins GBP2.5m deal from William Hill - Company Business and Marketing - Brief Article
- TELECOMWORLDWIRE-12 June 2000-Preferred Computer wins GBP2.5m deal from William Hill C1994-2000 M2 COMMUNICATIONS LTD http://www.m2.com UK systems integrator Preferred Computers has won a GBP2.5m contract to provide Hewlett-Packard computers for the Internet- and call centre-based betting services of William Hill. ((Comments on this story may be sent...
- Research articles 2000-06-12
- Toyota GB and IS Solutions launch GetMeThere.co.uk
- INTERNET BUSINESS NEWS-C1995-2005 M2 COMMUNICATIONS LTD Toyota GB and IS Solutions Plc has announced the launch of GetMeThere.co.uk, a joint venture between the companies providing route planning and mapping technologies to help small businesses. The online motorists' portal offers individuals, website owners, and small/medium sized businesses a suite...
- Research articles 2005-05-27
- Threat to pull plug on dodgy telcos
- Comments 13 'Absolute shocker' ... Senator Stephen Conroy promises to legislate if there is no improvement in customer service. Photo: Jessica Shapiro The consumer watchdog says there will be a "zero tolerance" approach to dodgy telecommunications companies while the Federal Government has threatened a legislative crackdown after new figures showed...
- News items 2009-10-26
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