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- NU to keep UK call jobs amid Aviva shift.
- NORWICH Union has sought to reassure advisers that it has no plans to take its intermediary support call centre operation overseas. NORWICH Union has sought to reassure advisers that it has no plans to take its intermediary support call centre operation overseas.
- Research articles 2004-09-30
- 1,200 to lose jobs as BT moves call centres.
- Up to 1,200 UK workers are expected to lose their jobs in the wake of confirmation last Friday by BT, the telecoms group, that it will outsource some of its call centres to India. Up to 1,200 UK workers are expected to lose their jobs...
- Research articles 2003-03-09
- International Outsourcing of Call Centre Operations: Lessons for Canadian Marketers
- Onshore and offshore outsourcing have become part of the North American business vocabulary, but so has another new business idea - the loss of what have traditionally been considered "White collar" jobs, many of them in information technology. The participants of this study revealed that no one lost their job...
- White papers 2004-03-01
- Job Interview: Customer Service And Call Centre Job Interview Questions
- This paper gives an insight into the industry and highlights some potential questions asked at customer services or call centre interviews. The activity of Customer Servicing refers to the behaviours and actions an organisation undertakes during its interaction with its customers and can be present at all times, before, during...
- White papers 2008-01-01
Additional Resources
- Minister opens 1000 job holiday call centre.
- M2 PRESSWIRE-22 November 2000-SCOTTISH ENTERPRISE: Minister opens 1000 job holiday call centre C1994-2000 M2 COMMUNICATIONS LTD RDATE:22112000 Alasdair Morrison, Deputy Minister for Enterprise and Lifelong Learning today (Wednesday, November 22) officially opened Thomson Travel Group's new Direct Sales Call...
- Research articles 2000-11-22
- Call centre job losses forecast.
- Oct 31, 2002 (Marketing - ABIX via COMTEX) Australian direct marketers will not be able to use data from public lists under proposed legislation. The Federal Privacy Commissioner wants to restrict businesses from collecting and using information from sources such as telephone directories, except...
- Research articles 2002-10-31
- Keeping Call Staff Satisfied | BTalk Australia
- (12min 38) Running an effective call centre is one of the hardest and costly tasks for most organisations. It’s a blend of technology, customer service and staff management. On today’s BTalk Australia Phil Dobbie talks to Denise Pitt, CEO of UCMS Group, one of the country’s largest...
- Blog posts 2008-12-09
- Cruel job cuts feared.
- Apr 09, 2003 (The Mercury - ABIX via COMTEX) Former Ansett Australia workers in Tasmania now employed with Qantas Airways are at risk of being dismissed again, a union has said. Qantas has announced that it will make 1,000 employees redundant in response to...
- Research articles 2003-04-10
- England's Most (and Least) Productive Cities
- University cities and 'knowledge-intensive industries' are driving productivity in select English cities. But there is a widening gap between the UK's 'resurgent' cities -- which have revived flagging fortunes -- and 'stuck' cities, where economic growth has stalled. In its report, 'How Can Cities Thrive in the...
- Blog posts 2008-07-16
- Do We Really Need Recruitment Agencies? | BTalk Australia
- (14min 21) What benefits do recruitment agencies provide? With the advent of online job-sites can't you do the job yourself and save a fortune on agency commissions. In today's BTalk Australia Phil Dobbie talks to Kelly McGowan, a director of recruitment site sixfigures.com.au. She says agencies still...
- Blog posts 2009-01-19
- The internet and the 'e-solated'
- A decade ago most of us had never used the internet – now we can't imagine life without it. Actually, some of us can: there are 10 million people in the UK still without a connection. Are they, Tim Adams asks, losing out economically and culturally? Below, we ask four...
- News items 2009-10-26
- Unskilled labourers to get hi-tech help in India's computer hub
- BANGALORE, India AFP ? Volunteers in India's hi-tech capital Bangalore reached out to low-wage labourers to help them find job security through the booming call centre industry. The project, known as LabourNet, will begin to register the 450,000 construction workers in the southern Indian city and get them in...
- Research articles 2004-06-08
- Canadian National Railway Company Q3 2007 Earnings Call Transcript
- Question-and-Answer SessionOperator Thank you. At this time we will take questions from the telephone lines. [Operator Instructions]. We have a question from Ed Wolfe from Bear Stearns. Please go ahead. Unidentified Analyst Hi guys, its Scott Ehrens [ph] for Ed. Good afternoon. E. Hunter Harrison...
- Earnings calls 2007-10-23
- Getting a Share of Your Stomach | BTalk Australia
- (10min 59) The economic downturn is having the expected impact on the food industry, with more and more Australians cutting back on eating out. Does this translate to good news for the retail grocery chains? What impact will shifts in food purchases have on competition within this sector? ...
- Blog posts 2008-12-07
- Tim Hortons Inc. Q3 2007 Earnings Call Transcript
- Question-and-Answer SessionOperator Thank you very much, Mr. Bonikowsky. [Operator Instructions]. Our first question comes from the line of Irene Nattel from RBC Capital Markets. Please proceed. Irene Nattel - RBC Capital Markets Thanks, and good morning everyone. Clearly, the same store sales numbers were extremely...
- Earnings calls 2007-10-28
- CIT Group, Inc. F3Q07 (Qtr End 09/30/07) Earnings Call Transcript
- Question-and-Answer Session Operator Thank you. [Operator Instructions]. And our very first question will come from the line of James Fotheringham with Goldman Sachs. Please proceed. James Fotheringham - Goldman Sachs Thank you. Jeff, could you give an update on your plans to IPO the aircraft...
- Earnings calls 2007-10-17
- An Objection Doesn't Mean No
- An Objection Doesn't Mean NoNot so sure!Geoffrey, I thought your article on finding the pressure point excellent. However this particular article I must disagree with. I have worked in a call centre where we were supposed to make...
- Discussion threads 2007-02-14
- Talent Remains The Key
- With the TUC's warning about jobless figures ringing in our ears and an ongoing need to keep costs down (you didn't actually believe all that green shoots stuff, did you?), it's tempting to think that this is a buyers' market for employers. After all, existing staff are too paranoid to...
- Blog posts 2009-06-23
- Wolseley plc Interim Management Statement Call Transcript
- Question-and-Answer SessionOperator Thank you. The question-and-answer session will be conducted electronically. [Operators Instructions]. We will take now our first question from Tim [inaudible]. Please go ahead. Unidentified Analyst Hey, guys. This is Tim [inaudible] in Dublin. My first question is in relation to the stock...
- Earnings calls 2007-11-30
- Workers worried about their jobs
- Credit crisis in brief CONFIDENCE Around a third of workers are more concerned about job security than they were a month ago and 30 per cent of adults are struggling to pay bills, YouGov has found in research for the call centre provider Sitel. It found consumers...
- Research articles 2008-10-11
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