Resources

3 Resources for

call centre and outsourcing & subcontracting

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BNET Resources

International Outsourcing of Call Centre Operations: Lessons for Canadian Marketers: Onshore and offshore outsourcing have become part of the North American business vocabulary, but so has another new business idea - the loss of what have traditionally been considered "White collar" jobs, many of them in information technology. The participants of this study revealed that no one lost their job...; Tags: Job, Operation, Call Centre, Outsourcing, Recruitment & Selection, It Operations, Business Operations, Outsourcing & Subcontracting, Human Resources, Workforce Management; White papers 2004-03-01
Call Centres / Business Processing Outsourcing (BPOs) Second Paper: This is the second of two papers that are part of a study to identify and recommend strategies and policies to the Department of Economic Development & Tourism of the Provincial Government of the Western Cape PGWC that will contribute to the growth of the regional economy and the creation...; Tags: BPO, Call Centre, Cape Gateway, Business Process Outsourcing (BPO), Outsourcing, It Services, It Operations, Business Operations, Outsourcing & Subcontracting; White papers 2005-10-31
Outsourcing Call Centres -- Are You Out of Your Mind? | BTalk Australia: [podcast] Niels Kjellerup from the Call Centre Managers Forum gives his firm views on the woes of outsourcing call centres overseas. He says it's the terrain for companies whose business model ignores the importance of the customer. by Phil Dobbie; Tags: Call Centre, Managed Hosting, Outsourcing, It Operations, Business Operations, Outsourcing & Subcontracting, Phil Dobbie; Blog posts 2009-10-13