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- Keeping Call Staff Satisfied | BTalk Australia
- (12min 38) Running an effective call centre is one of the hardest and costly tasks for most organisations. It’s a blend of technology, customer service and staff management. On today’s BTalk Australia Phil Dobbie talks to Denise Pitt, CEO of UCMS Group, one of the country’s largest...
- Blog posts 2008-12-09
- A Technology Wrap | BTalk Australia
- (11 min 49) Technology continues to move at a pace. Last year saw the introduction of the 3G iPhone in Australia and Google launched a new web browser, designed for the emerging trend in cloud computing. In the call centre voice recognition technology is making its mark. Is it all...
- Blog posts 2009-01-14
- Outsourcing Call Centres -- Are You Out of Your Mind? | BTalk Australia
- [podcast] Niels Kjellerup from the Call Centre Managers Forum gives his firm views on the woes of outsourcing call centres overseas. He says it's the terrain for companies whose business model ignores the importance of the customer. by Phil Dobbie
- Blog posts 2009-10-13
Additional Resources
- Broadband Censorship, Copyright and Complaints | BTalk Australia
- (19min 31) Simon Hackett, MD of Internet provider Internode, thinks the National Broadband Network will not, and should not, be built. On today’s BTalk Australia he explains his reasoning, in a wide ranging discussion with Phil Dobbie. You’ll also hear his views on Internet censorship, copyright infringements and the sharp...
- Blog posts 2008-12-03
- Are You a Twit? | BTalk Australia
- (8min 44) Have you heard about Twitter? The answer is probably "yes", but are you using it to for your business. Phil Dobbie asks ZDNet news editor Renai LeMay how Twitter can help you with your research and marketing. Follow Phil and Renai on...
- Blog posts 2009-03-11
- The Contact Centre Is Not a Cost Centre | BTalk Australia
- (Episode 234: 12 min 10) Why do most businesses consider the contact centre as nothing more than a cost, when in reality it has a focus on obtaining and retaining revenue. Close it down and you'll be waving goodbye to your customers. So do you have the right approach to...
- Blog posts 2009-04-30
- Do We Really Need Recruitment Agencies? | BTalk Australia
- (14min 21) What benefits do recruitment agencies provide? With the advent of online job-sites can't you do the job yourself and save a fortune on agency commissions. In today's BTalk Australia Phil Dobbie talks to Kelly McGowan, a director of recruitment site sixfigures.com.au. She says agencies still...
- Blog posts 2009-01-19
- Getting a Share of Your Stomach | BTalk Australia
- (10min 59) The economic downturn is having the expected impact on the food industry, with more and more Australians cutting back on eating out. Does this translate to good news for the retail grocery chains? What impact will shifts in food purchases have on competition within this sector? ...
- Blog posts 2008-12-07
- A Waste of Taxpayers' Money | BTalk Australia
- (15min 53) This week the Australian Federal Government announced a $42 billion fiscal stimulus package to protect the economy from the ravages of the world downturn. Will it work? That’s a question Phil Dobbie puts to Robert Carling, a Senior Fellow at The Centre for Independent Studies....
- Blog posts 2009-02-05
- Don't Make the Economic Crisis Your Scapegoat | BTalk Australia
- (13min 06) Are you using the economic crisis as an excuse for a big drop in your own retail revenues? Brian Walker, Managing Director of consultancy firm The Retail Doctor, says smart businesses are feeling the effects less than most and some are continuing to see retail growth. He talks...
- Blog posts 2009-03-25
- Keep Employees, Look After Their Children | BTalk Australia
- Research has shown that more women would return to work, or work longer hours, if they could find affordable child care for their children. Today on BTalk Australia Phil Dobbie talks to Anna McPhee the Director of Equal Opportunity for Women in the Workplace Agency. With well...
- Blog posts 2008-07-06
- Take Out the Garbage | BTalk Australia
- Is poor quality data costing you money? Most businesses in Australia believe so but almost half have no idea just how big the problem is. Today on BTalk Australia Phil Dobbie talks to Matt Glasner, General Manager of Experian QAS for Australia and New Zealand, about how...
- Blog posts 2008-07-16
- Paying For General Motors Mistakes | BTalk Australia
- (11min 47) The Australian government has promised $6.2 billion over 13 years to support the Australian car industry. The question is, of course, will the industry last that long? Holden could well be brought down with the collapse of its US parent, General Motors. With the cash...
- Blog posts 2009-03-16
- Open Yourself Up to Web 2.0 | BTalk Australia
- (14min 03) Click on "Play" to hear the podcast or click "Get It" to download. Web 2.0 allows consumers to say what they think about your company. On today's BTalk Australia Simon Van Wyck, a founding partner of Hothouse Interactive, tells Phil Dobbie that marketers should see...
- Blog posts 2008-07-30
- How Green is Your IT? | BTalk Australia
- (9min 42) Your data centre is soaking up a huge part of your electricity bill. Can you cut costs and help save the environment? In today's BTalk Australia Jose Iglesias, Vice President of Global Solutions at Symantec, says the answers is 'yes'. Find out how when he talks to Phil...
- Blog posts 2009-01-20
- The Living Low Paid | BTalk Australia
- (16min 48) There’s a concern that the unempoyment rate will rise this year, but what about those people working part-time for a low wage? It’s an increasing proportion of the Australian workforce yet it attracts little attention from policy makers. On today’s BTalk Australia Phil Dobbie talks...
- Blog posts 2009-03-04
- Cloud Apps for the Small Business | BTalk Australia
- (15min 23) Today on BTalk Australia Phil Dobbie looks at a suite of on-demand applications aimed at the small business user or telecommuter. Mike Mansbach, the head of global sales and marketing for Citrix, and HR Shiever, the head of Citirix Online for Asia Pacific, talk about the range of...
- Blog posts 2009-03-17
- Jim Shows Growth in the Garden | BTalk Australia
- (21min 05) Jim Penman, the man behind Jim’s Mowing, says he loves recessions. They provide a new growth in franchisees who can help to meet the continual demand for gardening services. In a wide ranging discussion Phil Dobbie asks him about how he started out, what...
- Blog posts 2009-03-12
- Trapped in Our Capital Cities | BTalk Australia
- Our major cities are becoming more congested and more expensive. Will we reach a breaking point when businesses decide to move to secondary centres? Could this process be helped along with a cohesive nationwide approach to regional planning. Phil Dobbie talks to Dr Andrew Allen, Program Director...
- Blog posts 2008-07-09
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