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72 Resources for

call centre

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ATO assailed over time cuts.
Byline: Rachel Lebihan Nov 27, 2006 (The Australian Financial Review - ABIX via COMTEX) -- The Australian Taxation Office has reduced the amount of time staff at its call centres can spend off the telephone. The new standards at 13 ...
Tags: call centre, staff
Research articles 2006-11-27
Alaska Airlines opens new Phoenix reservations call centre
AIRLINE INDUSTRY INFORMATION-C1997-2007 M2 COMMUNICATIONS LTD
Tags: Alaska Airlines, call centre, Phoenix Technologies
Research articles 2007-08-24
eGain Named to Call Centre Focus Hotlist
eGain Communications (OTCBB: EGAN), a leading provider of multichannel customer service and knowledge management software for in-house or on-demand SaaS deployment, today announced that the company was named to the 2007 Call Centre Focus CCF Hotlist. eGain was recognised for its propagation of call centre best practices by conducting a...
Tags: call centre, customer service, eGain Communications Corp.
Research articles 2008-02-06
15th annual Call Centre Canada conference & exposition.(Calendar)
April 14-16,2003 Metro Toronto Convention Centre Toronto, Ontario Show Directory Welcome to Call Centre Canada 2003! Dear Colleague, It is our pleasure to welcome you to...
Tags: AST Computers, call centre
Research articles 2003-03-01
VIEWPOINT: HOLIDAY NEEDS UNCHANGED.
Holidays may now be sold in many new ways but the mass-market customer wants little more than what he has always bought, says call centre boss Martin Jones Holidays may now be sold in many new ways but the mass-market customer wants little more...
Tags: call centre
Research articles 2004-07-30
New reservations call centre in Sioux City announced by Northwest Airlines
AIRLINE INDUSTRY INFORMATION-C1997-2007 M2 COMMUNICATIONS LTD
Tags: call centre, Northwest Airlines Corp.
Research articles 2007-04-04
IN Focus.(American National Insurance Co. investment in call centre software paid off)(Brief Article)
* Case Study: * Case Study:
Tags: call centre, software
Research articles 2003-05-01
Delta Air Lines call centre receives Star safety site designation
AIRLINE INDUSTRY INFORMATION-C1997-2007 M2 COMMUNICATIONS LTD
Tags: call centre, Delta Air Lines Inc.
Research articles 2007-08-30
Datamonitor expects growth for IP call centres
CORPORATE IT UPDATE-C1995-2003 M2 COMMUNICATIONS LTD
Tags: call centre, Datamonitor, IP
Research articles 2003-04-28
Delta Air Lines to move some call centre functions to Asia
AIRLINE INDUSTRY INFORMATION-C1997-2002 M2 COMMUNICATIONS LTD
Tags: call centre, Delta Air Lines Inc.
Research articles 2002-10-09
NU to keep UK call jobs amid Aviva shift.
NORWICH Union has sought to reassure advisers that it has no plans to take its intermediary support call centre operation overseas. NORWICH Union has sought to reassure advisers that it has no plans to take its intermediary support call centre operation overseas.
Tags: Aviva Plc., call centre, job
Research articles 2004-09-30
British Airways to close four Caribbean call centres
AIRLINE INDUSTRY INFORMATION-C1997-2006 M2 COMMUNICATIONS LTD
Tags: British Airways Plc., call centre
Research articles 2006-03-23
United Airlines to close call centre in Sterling
AIRLINE INDUSTRY INFORMATION-C1997-2006 M2 COMMUNICATIONS LTD
Tags: call centre, United Airlines
Research articles 2006-08-25
Delta Air Lines relocates call centre in Europe
AIRLINE INDUSTRY INFORMATION-C1997-2005 M2 COMMUNICATIONS LTD
Tags: call centre, Delta Air Lines Inc.
Research articles 2005-11-18
Pioneering Virtual Call Centre Delivered to Finland Post Ltd.; Call Centre Based on Cisco Technology and Advanced Software from Wicom Communications
Business Editors and High-Tech Writers
Tags: call centre, Cisco Systems Inc., software
Research articles 2000-05-19
A24 Outsource Group at Call Centre Expo, Hall 8, Birmingham NEC, UK, 26 - 27 Sep 2007
BIRMINGHAM, England -- A24 Outsource Group is announcing its new portfolio of services for the outsourcing and off-shoring of business functions specifically from the UK to South Africa, at Call Centre Expo, Birmingham NEC, UK. A division of Ambition 24hours, it is one of the UK's most successful private companies,...
Tags: call centre, NEC Corp.
Research articles 2007-09-25
IBM Daksh all set to double headcount.
Nov. 29--PUNE, India -- The company, which bagged the outsourcing contract for call centre operations from Bharti Televentures earlier this year, plans to offer services across industry verticals -- banking finance and insurance, hi-tech, e-commerce Nov. 29--PUNE, India -- The company, which bagged the outsourcing...
Tags: call centre, IBM Corp.
Research articles 2005-11-29
INDIA: CONVERGYS INDIA PLANS TO BUILD LARGEST CALL CENTRE IN INDIA.(Brief Article)(Statistical Data Included)
Convergys India Ltd plans to set up the biggest call centre in India with over 2,000 seats. The company has already leased a building with an area of approximately 210,000 square feet in Gurgaon. Convergys India Ltd is part of the US company Convergy Convergys India...
Tags: call centre, Convergys Corp.
Research articles 2001-09-10
FRENCH PEUGEOT TO TRANSFER ITS CALL CENTER
According to online press (September 23, 2007), specialzed market sources reported that the French auto maker, Peugeot, is intending to transfer its European call centre based in Lyon, France, to Tunisia, which enjoys a good reputation as a hub for call cAccording to online press (September 23, 2007), specialzed market...
Tags: call-center, call centre, Peugeot
Research articles 2007-09-23
British Airways to close Canadian call centre
AIRLINE INDUSTRY INFORMATION-C1997-2005 M2 COMMUNICATIONS LTD
Tags: British Airways Plc., call centre
Research articles 2005-04-27
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