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- 15th annual Call Centre Canada conference & exposition.(Calendar)
- April 14-16,2003 Metro Toronto Convention Centre Toronto, Ontario Show Directory Welcome to Call Centre Canada 2003! Dear Colleague, It is our pleasure to welcome you to...
- Research articles 2003-03-01
- IN Focus.(American National Insurance Co. investment in call centre software paid off)(Brief Article)
- * Case Study: * Case Study:
- Research articles 2003-05-01
- VIEWPOINT: HOLIDAY NEEDS UNCHANGED.
- Holidays may now be sold in many new ways but the mass-market customer wants little more than what he has always bought, says call centre boss Martin Jones Holidays may now be sold in many new ways but the mass-market customer wants little more...
- Research articles 2004-07-30
- Datamonitor expects growth for IP call centres
- CORPORATE IT UPDATE-C1995-2003 M2 COMMUNICATIONS LTD
- Research articles 2003-04-28
- Alaska Airlines opens new Phoenix reservations call centre
- AIRLINE INDUSTRY INFORMATION-C1997-2007 M2 COMMUNICATIONS LTD
- Research articles 2007-08-24
- Delta Air Lines to move some call centre functions to Asia
- AIRLINE INDUSTRY INFORMATION-C1997-2002 M2 COMMUNICATIONS LTD
- Research articles 2002-10-09
- NU to keep UK call jobs amid Aviva shift.
- NORWICH Union has sought to reassure advisers that it has no plans to take its intermediary support call centre operation overseas. NORWICH Union has sought to reassure advisers that it has no plans to take its intermediary support call centre operation overseas.
- Research articles 2004-09-30
- Pioneering Virtual Call Centre Delivered to Finland Post Ltd.; Call Centre Based on Cisco Technology and Advanced Software from Wicom Communications
- Business Editors and High-Tech Writers
- Research articles 2000-05-19
- New reservations call centre in Sioux City announced by Northwest Airlines
- AIRLINE INDUSTRY INFORMATION-C1997-2007 M2 COMMUNICATIONS LTD
- Research articles 2007-04-04
- British Airways to close four Caribbean call centres
- AIRLINE INDUSTRY INFORMATION-C1997-2006 M2 COMMUNICATIONS LTD
- Research articles 2006-03-23
- INDIA: CONVERGYS INDIA PLANS TO BUILD LARGEST CALL CENTRE IN INDIA.(Brief Article)(Statistical Data Included)
- Convergys India Ltd plans to set up the biggest call centre in India with over 2,000 seats. The company has already leased a building with an area of approximately 210,000 square feet in Gurgaon. Convergys India Ltd is part of the US company Convergy Convergys India...
- Research articles 2001-09-10
- Delta Air Lines relocates call centre in Europe
- AIRLINE INDUSTRY INFORMATION-C1997-2005 M2 COMMUNICATIONS LTD
- Research articles 2005-11-18
- United Airlines to close call centre in Sterling
- AIRLINE INDUSTRY INFORMATION-C1997-2006 M2 COMMUNICATIONS LTD
- Research articles 2006-08-25
- Delta Air Lines call centre receives Star safety site designation
- AIRLINE INDUSTRY INFORMATION-C1997-2007 M2 COMMUNICATIONS LTD
- Research articles 2007-08-30
- IBM Daksh all set to double headcount.
- Nov. 29--PUNE, India -- The company, which bagged the outsourcing contract for call centre operations from Bharti Televentures earlier this year, plans to offer services across industry verticals -- banking finance and insurance, hi-tech, e-commerce Nov. 29--PUNE, India -- The company, which bagged the outsourcing...
- Research articles 2005-11-29
- eGain Named to Call Centre Focus Hotlist
- eGain Communications (OTCBB: EGAN), a leading provider of multichannel customer service and knowledge management software for in-house or on-demand SaaS deployment, today announced that the company was named to the 2007 Call Centre Focus CCF Hotlist. eGain was recognised for its propagation of call centre best practices by conducting a...
- Research articles 2008-02-06
- British Airways to close Canadian call centre
- AIRLINE INDUSTRY INFORMATION-C1997-2005 M2 COMMUNICATIONS LTD
- Research articles 2005-04-27
- Lufthansa to open call centre in the Czech Republic - report
- AIRLINE INDUSTRY INFORMATION-C1997-2005 M2 COMMUNICATIONS LTD
- Research articles 2005-02-24
- BT Call Centres Secures 10 Million Pound — $15.9 Million — Contract with Genesys
- SAN FRANCISCO--BUSINESS WIRE--Sept. 3, 1997--BT Call Centres has strengthened its relationship with CTI software solution provider Genesys Telecommunications Laboratories Inc. (NASDAQ:GCTI) by securing a 10 million pound ($15.9 million) contract which will enable BT to purchase the software for both its internal use, as well as sell the technology on...
- Research articles 1997-09-03
- Connected to the customer. (Special Report Telemarketing).
- Telemarketing is the logical source to obtain database information, which is invaluable for customer relationship management. But is the average call centre employee equipped to ask the right questions? Telemarketing is the logical source to obtain database information, which is invaluable for customer relationship...
- Research articles 2002-04-18
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