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	<title><![CDATA[call centre Resources | BNET]]></title>
	<link><![CDATA[http://resources.bnet.com/topic/call+centre.html]]></link>
	<description><![CDATA[White papers, case studies, business articles, and blog posts relating to call centre]]></description>
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	<language>en-us</language>
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		<title><![CDATA[Outsourcing Call Centres -- Are You Out of Your Mind? | BTalk Australia]]></title>
		<link><![CDATA[http://blogs.bnetau.com.au/aussierules/2009/10/13/outsourcing-call-centres-are-you-out-of-your-mind-btalk-australia/]]></link>
		<description><![CDATA[[podcast] Niels Kjellerup from the Call Centre Managers Forum gives his firm views on the woes of outsourcing call centres overseas. He says it's the terrain for companies whose business model ignores the importance of the customer. by Phil Dobbie]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Tue, 13 Oct 2009 12:45:38 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/call+centre.html"><![CDATA[Call Centre]]></category>
		<category domain="http://resources.bnet.com/topic/managed+hosting.html"><![CDATA[Managed Hosting]]></category>
		<category domain="http://resources.bnet.com/topic/outsourcing.html"><![CDATA[Outsourcing]]></category>
		<category domain="http://resources.bnet.com/topic/it+operations.html"><![CDATA[It Operations]]></category>
		<category domain="http://resources.bnet.com/topic/business+operations.html"><![CDATA[Business Operations]]></category>
		<category domain="http://resources.bnet.com/topic/outsourcing+%2526+subcontracting.html"><![CDATA[Outsourcing & Subcontracting]]></category>
		<category domain="http://resources.bnet.com/topic/phil+dobbie.html"><![CDATA[Phil Dobbie]]></category>
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	<item>
		<title><![CDATA[SpinVox, or Someone Like It, Keeps Spinning]]></title>
		<link><![CDATA[http://industry.bnet.com/technology/10002785/spinvox-or-someone-like-it-keeps-spinning/]]></link>
		<description><![CDATA[Shortly after my piece earlier today suggesting that SpinVox needed a spin doctor, it seems that the company decided to take the title seriously. Someone posted a comment pointing to a SpinVox blog post as proof that the BBC article was flawed. And the vendor's blog is going to be...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Thu, 23 Jul 2009 11:09:17 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/data+protection.html"><![CDATA[Data Protection]]></category>
		<category domain="http://resources.bnet.com/topic/british+broadcasting+corp..html"><![CDATA[British Broadcasting Corp.]]></category>
		<category domain="http://resources.bnet.com/topic/call+centre.html"><![CDATA[Call Centre]]></category>
		<category domain="http://resources.bnet.com/topic/spinvox.html"><![CDATA[SpinVox]]></category>
		<category domain="http://resources.bnet.com/topic/vmcs.html"><![CDATA[VMCS]]></category>
		<category domain="http://resources.bnet.com/topic/disaster+recovery.html"><![CDATA[Disaster Recovery]]></category>
		<category domain="http://resources.bnet.com/topic/backups.html"><![CDATA[Backups]]></category>
		<category domain="http://resources.bnet.com/topic/security.html"><![CDATA[Security]]></category>
		<category domain="http://resources.bnet.com/topic/data+management.html"><![CDATA[Data Management]]></category>
		<category domain="http://resources.bnet.com/topic/erik+sherman.html"><![CDATA[Erik Sherman]]></category>
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	<item>
		<title><![CDATA[Improve Your Telemarketing Concern: Installation Of A Management System]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=975301]]></link>
		<description><![CDATA[An authenticated quality telecommerce management system is an essential requirement to supervise your call centre's functioning, staffing utilization and staffing monetary costs. The standard telemarketing call centre spends up to 70% of its total monetary costing on staffing, so managing how workers utilize their time is fundamental to budget organisation. ]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Sun, 08 Feb 2009 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/staffing.html"><![CDATA[Staffing]]></category>
		<category domain="http://resources.bnet.com/topic/call+centre.html"><![CDATA[Call Centre]]></category>
		<category domain="http://resources.bnet.com/topic/articles+factory.html"><![CDATA[Articles Factory]]></category>
		<category domain="http://resources.bnet.com/topic/telemarketing+call+centre.html"><![CDATA[Telemarketing Call Centre]]></category>
		<category domain="http://resources.bnet.com/topic/telemarketing.html"><![CDATA[Telemarketing]]></category>
		<category domain="http://resources.bnet.com/topic/marketing.html"><![CDATA[Marketing]]></category>
		<category domain="http://resources.bnet.com/topic/marketing+research.html"><![CDATA[Marketing Research]]></category>
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	<item>
		<title><![CDATA[How to Show Your Customers You Despise Them]]></title>
		<link><![CDATA[http://blogs.bnet.co.uk/sterling-performance/2009/01/29/how-to-show-your-customers-you-despise-them/]]></link>
		<description><![CDATA[    Call centres are a wonderful way to show how deeply you despise your customers.    Here are the broad principles of how to show your contempt for your customers through your call centre.    	Make it virtually impossible to track down the...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Thu, 29 Jan 2009 11:15:48 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/customer.html"><![CDATA[Customer]]></category>
		<category domain="http://resources.bnet.com/topic/call+centre.html"><![CDATA[Call Centre]]></category>
		<category domain="http://resources.bnet.com/topic/real+estate.html"><![CDATA[Real Estate]]></category>
		<category domain="http://resources.bnet.com/topic/business+operations.html"><![CDATA[Business Operations]]></category>
		<category domain="http://resources.bnet.com/topic/jo+owen.html"><![CDATA[Jo Owen]]></category>
		<category domain="http://resources.bnet.com/topic/jo+owen.html"><![CDATA[Jo Owen]]></category>
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	<item>
		<title><![CDATA[A Technology Wrap | BTalk Australia]]></title>
		<link><![CDATA[http://blogs.bnetau.com.au/aussierules/2009/01/14/a-technology-wrap-btalk-australia/]]></link>
		<description><![CDATA[(11 min 49) Technology continues to move at a pace. Last year saw the introduction of the 3G iPhone in Australia and Google launched a new web browser, designed for the emerging trend in cloud computing. In the call centre voice recognition technology is making its mark. Is it all...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Wed, 14 Jan 2009 11:30:12 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/apple+iphone.html"><![CDATA[Apple iPhone]]></category>
		<category domain="http://resources.bnet.com/topic/voice+recognition.html"><![CDATA[Voice Recognition]]></category>
		<category domain="http://resources.bnet.com/topic/call+centre.html"><![CDATA[Call Centre]]></category>
		<category domain="http://resources.bnet.com/topic/telephony.html"><![CDATA[Telephony]]></category>
		<category domain="http://resources.bnet.com/topic/3g.html"><![CDATA[3G]]></category>
		<category domain="http://resources.bnet.com/topic/smart+phones.html"><![CDATA[Smart Phones]]></category>
		<category domain="http://resources.bnet.com/topic/telecommunications.html"><![CDATA[Telecommunications]]></category>
		<category domain="http://resources.bnet.com/topic/networking.html"><![CDATA[Networking]]></category>
		<category domain="http://resources.bnet.com/topic/cellular+phones.html"><![CDATA[Cellular Phones]]></category>
		<category domain="http://resources.bnet.com/topic/consumer+electronics.html"><![CDATA[Consumer Electronics]]></category>
		<category domain="http://resources.bnet.com/topic/personal+technology.html"><![CDATA[Personal Technology]]></category>
		<category domain="http://resources.bnet.com/topic/phil+dobbie.html"><![CDATA[Phil Dobbie]]></category>
		<category domain="http://resources.bnet.com/topic/phil+dobbie.html"><![CDATA[Phil Dobbie]]></category>
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	<item>
		<title><![CDATA[Call Centre Services In India- Know Why India Is The Most Preferred Destination?]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=1128827]]></link>
		<description><![CDATA[India is one of the most preferred nations for call centre services all over the globe. There is an array of call centres in India which are trusted providers of call centre services and outsourcing solutions. Most of the Indian call centres provide live operator, live chat and web based...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Thu, 01 Jan 2009 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/india.html"><![CDATA[India]]></category>
		<category domain="http://resources.bnet.com/topic/outsourcing.html"><![CDATA[Outsourcing]]></category>
		<category domain="http://resources.bnet.com/topic/call+centre.html"><![CDATA[Call Centre]]></category>
		<category domain="http://resources.bnet.com/topic/articlebiz.com.html"><![CDATA[ArticleBiz.com]]></category>
	</item>
	<item>
		<title><![CDATA[Give Your Business A Boost With Outbound Telemarketing Services]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=1143149]]></link>
		<description><![CDATA[A call centre is a place where telemarketing calls are both received and made. Call centres usually employ a large number of employees who wear headsets and make automated calls that are dialed by a machine. Outbound telemarketing calls can solicit customers for a number of different reasons. Businesses can...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Thu, 01 Jan 2009 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/call+centre.html"><![CDATA[Call Centre]]></category>
		<category domain="http://resources.bnet.com/topic/telemarketing+call.html"><![CDATA[Telemarketing Call]]></category>
		<category domain="http://resources.bnet.com/topic/telemarketing.html"><![CDATA[Telemarketing]]></category>
		<category domain="http://resources.bnet.com/topic/advertising+%2526+promotion.html"><![CDATA[Advertising & Promotion]]></category>
		<category domain="http://resources.bnet.com/topic/marketing.html"><![CDATA[Marketing]]></category>
		<category domain="http://resources.bnet.com/topic/marketing+research.html"><![CDATA[Marketing Research]]></category>
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	<item>
		<title><![CDATA[Keeping Call Staff Satisfied | BTalk Australia]]></title>
		<link><![CDATA[http://blogs.bnetau.com.au/aussierules/2008/12/09/keeping-call-staff-satisfied-btalk-australia/]]></link>
		<description><![CDATA[(12min 38) Running an effective call centre is one of the hardest and costly tasks for most organisations. Itâ€™s a blend of technology, customer service and staff management.    On todayâ€™s BTalk Australia Phil Dobbie talks to Denise Pitt, CEO of UCMS Group, one of the countryâ€™s largest...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Tue, 09 Dec 2008 12:19:56 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/team.html"><![CDATA[Team]]></category>
		<category domain="http://resources.bnet.com/topic/customer.html"><![CDATA[Customer]]></category>
		<category domain="http://resources.bnet.com/topic/call+centre.html"><![CDATA[Call Centre]]></category>
		<category domain="http://resources.bnet.com/topic/denise.html"><![CDATA[Denise]]></category>
		<category domain="http://resources.bnet.com/topic/phil+dobbie.html"><![CDATA[Phil Dobbie]]></category>
		<category domain="http://resources.bnet.com/topic/phil+dobbie.html"><![CDATA[Phil Dobbie]]></category>
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	<item>
		<title><![CDATA[eGain Named to Call Centre Focus Hotlist]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_pwwi/is_200802/ai_n21223840]]></link>
		<description><![CDATA[eGain Communications (OTCBB: EGAN), a leading provider of multichannel customer service and knowledge management software for in-house or on-demand SaaS deployment, today announced that the company was named to the 2007 Call Centre Focus CCF Hotlist. eGain was recognised for its propagation of call centre best practices by conducting a...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Wed, 06 Feb 2008 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/call+centre.html"><![CDATA[call centre]]></category>
		<category domain="http://resources.bnet.com/topic/customer+service.html"><![CDATA[customer service]]></category>
		<category domain="http://resources.bnet.com/topic/egain+communications+corp..html"><![CDATA[eGain Communications Corp.]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">EGAN</category>
		<category domain="tickers">EGAN</category>
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	<item>
		<title><![CDATA[Job Interview: Customer Service And Call Centre Job Interview Questions]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=903401]]></link>
		<description><![CDATA[This paper gives an insight into the industry and highlights some potential questions asked at customer services or call centre interviews. The activity of Customer Servicing refers to the behaviours and actions an organisation undertakes during its interaction with its customers and can be present at all times, before, during...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Tue, 01 Jan 2008 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/job.html"><![CDATA[Job]]></category>
		<category domain="http://resources.bnet.com/topic/customer+service.html"><![CDATA[Customer Service]]></category>
		<category domain="http://resources.bnet.com/topic/job+interview.html"><![CDATA[Job Interview]]></category>
		<category domain="http://resources.bnet.com/topic/call+centre.html"><![CDATA[Call Centre]]></category>
		<category domain="http://resources.bnet.com/topic/bluesky+interviews.html"><![CDATA[Bluesky Interviews]]></category>
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	<item>
		<title><![CDATA[A24 Outsource Group at Call Centre Expo, Hall 8, Birmingham NEC, UK, 26 - 27 Sep 2007]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2007_Sept_25/ai_n27384696]]></link>
		<description><![CDATA[BIRMINGHAM, England -- A24 Outsource Group is announcing its new portfolio of services for the outsourcing and off-shoring of business functions specifically from the UK to South Africa, at Call Centre Expo, Birmingham NEC, UK. A division of Ambition 24hours, it is one of the UK's most successful private companies,...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Tue, 25 Sep 2007 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/call+centre.html"><![CDATA[call centre]]></category>
		<category domain="http://resources.bnet.com/topic/nec+corp..html"><![CDATA[NEC Corp.]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">NIPNY</category>
		<category domain="tickers">NIPNY</category>
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		<title><![CDATA[FRENCH PEUGEOT TO TRANSFER ITS CALL CENTER]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_hb5561/is_200709/ai_n22709393]]></link>
		<description><![CDATA[According to online press (September 23, 2007), specialzed market sources reported that the French auto maker, Peugeot, is intending to transfer its European call centre based in Lyon, France, to Tunisia, which enjoys a good reputation as a hub for call cAccording to online press (September 23, 2007), specialzed market...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Sun, 23 Sep 2007 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/call-center.html"><![CDATA[call-center]]></category>
		<category domain="http://resources.bnet.com/topic/call+centre.html"><![CDATA[call centre]]></category>
		<category domain="http://resources.bnet.com/topic/peugeot.html"><![CDATA[Peugeot]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
	</item>
	<item>
		<title><![CDATA[Delta Air Lines call centre receives Star safety site designation]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0CWU/is_2007_August_30/ai_n27360312]]></link>
		<description><![CDATA[AIRLINE INDUSTRY INFORMATION-C1997-2007 M2 COMMUNICATIONS LTD]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Thu, 30 Aug 2007 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/call+centre.html"><![CDATA[call centre]]></category>
		<category domain="http://resources.bnet.com/topic/delta+air+lines+inc..html"><![CDATA[Delta Air Lines Inc.]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">DAL</category>
		<category domain="tickers">DAL</category>
	</item>
	<item>
		<title><![CDATA[Alaska Airlines opens new Phoenix reservations call centre]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0CWU/is_2007_August_24/ai_n19479508]]></link>
		<description><![CDATA[AIRLINE INDUSTRY INFORMATION-C1997-2007 M2 COMMUNICATIONS LTD]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Fri, 24 Aug 2007 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/alaska+airlines.html"><![CDATA[Alaska Airlines]]></category>
		<category domain="http://resources.bnet.com/topic/call+centre.html"><![CDATA[call centre]]></category>
		<category domain="http://resources.bnet.com/topic/phoenix+technologies.html"><![CDATA[Phoenix Technologies]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">PTEC</category>
		<category domain="tickers">PTEC</category>
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		<title><![CDATA[Fury as Telstra axes 13 call centres.]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_hb4692/is_200706/ai_n25171809]]></link>
		<description><![CDATA[Byline: Matthew Denholm and Chris Jenkins    Byline: Matthew Denholm and Chris Jenkins  ]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Tue, 05 Jun 2007 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/call+centre.html"><![CDATA[call centre]]></category>
		<category domain="http://resources.bnet.com/topic/telstra+corp..html"><![CDATA[Telstra Corp.]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
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	<item>
		<title><![CDATA[New reservations call centre in Sioux City announced by Northwest Airlines]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0CWU/is_2007_April_4/ai_n27193141]]></link>
		<description><![CDATA[AIRLINE INDUSTRY INFORMATION-C1997-2007 M2 COMMUNICATIONS LTD]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Wed, 04 Apr 2007 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/call+centre.html"><![CDATA[call centre]]></category>
		<category domain="http://resources.bnet.com/topic/northwest+airlines+corp..html"><![CDATA[Northwest Airlines Corp.]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">NWACQ.PK</category>
		<category domain="tickers">NWACQ.PK</category>
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	<item>
		<title><![CDATA[N-Allo Selects eGain to Improve Customer Service for Call Centre Clients]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_pwwi/is_200701/ai_n17104664]]></link>
		<description><![CDATA[eGain Communications Corporation (OTCBB: EGAN), a leading provider of customer service and contact centre software, is today announcing it has been selected by N-Allo to implement eGain KnowledgeTM software to enhance the customer service N-Allo's contact centre agents deliver on behalf of customers. ]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Thu, 04 Jan 2007 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/call+centre.html"><![CDATA[call centre]]></category>
		<category domain="http://resources.bnet.com/topic/egain+communications+corp..html"><![CDATA[eGain Communications Corp.]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">EGAN</category>
		<category domain="tickers">EGAN</category>
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	<item>
		<title><![CDATA[Hard to bank on the research.]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_hb4692/is_200609/ai_n17490119]]></link>
		<description><![CDATA[Sep 04, 2006 (INTHEBLACK - ABIX via COMTEX) -- All four of the  major Australian banks have flaws in their web sites, according to  research company Forrester.  These flaws are forcing customers to use  company call centres or branch bank offices, which  Sep 04, 2006...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Mon, 04 Sep 2006 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/bank.html"><![CDATA[bank]]></category>
		<category domain="http://resources.bnet.com/topic/call+centre.html"><![CDATA[call centre]]></category>
		<category domain="http://resources.bnet.com/topic/flaw.html"><![CDATA[flaw]]></category>
		<category domain="http://resources.bnet.com/topic/forrester+research+inc..html"><![CDATA[Forrester Research Inc.]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">FORR</category>
		<category domain="tickers">FORR</category>
	</item>
	<item>
		<title><![CDATA[United Airlines to close call centre in Sterling]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0CWU/is_2006_August_25/ai_n26703703]]></link>
		<description><![CDATA[AIRLINE INDUSTRY INFORMATION-C1997-2006 M2 COMMUNICATIONS LTD]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Fri, 25 Aug 2006 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/call+centre.html"><![CDATA[call centre]]></category>
		<category domain="http://resources.bnet.com/topic/united+airlines.html"><![CDATA[United Airlines]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
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	<item>
		<title><![CDATA[Telecom Argentina Deploys Microsoft Customer Care Framework 2005 to Improve Call Centre Efficiency.]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_hb5570/is_200605/ai_n23542180]]></link>
		<description><![CDATA[NICE, France, May 16 /PRNewswire/ --    NICE, France, May 16 /PRNewswire/ --  ]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Tue, 16 May 2006 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/call+centre.html"><![CDATA[call centre]]></category>
		<category domain="http://resources.bnet.com/topic/microsoft+corp..html"><![CDATA[Microsoft Corp.]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">MSFT</category>
		<category domain="tickers">MSFT</category>
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