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- Genesys Labs, San Bruno, CA, announces open-systems Computer Telephony integration for Centrex customers
- SAN BRUNO, Calif.--BUSINESS WIRE--April 17, 1995--Today Genesys Labs officially announced the availability of Centrex-based computer telephony applications to Call Center customers of selected local exchange carriers. The service will allow Centrex customers to have the same benefits enjoyed by call centers with elaborate premise PBX equipment. Centrex-based service...
- Research articles 1995-04-17
- Clarke American Deploys Quintus' CTI Solution in its Largest Call Center; Quintus' Nabnasset CTI helps improve customer satisfaction
- FREMONT, Calif.--BUSINESS WIRE--Nov. 9, 1998--Quintus Corporation, a provider of software and services that turn contacts into loyal customers, today announced that Clarke American Checks, Inc., one of the largest printers of financial institution checks in the country, has fully deployed Quintus' NabnassetR CTI software in its Salt Lake City, Utah,...
- Research articles 1998-11-09
- Seeds of change in CTI. (computer-telephone integration, includes related article on Sun Microsystems' and Stratus' plans within this area)
- The technology, software and management systems for computer-telephone integration CTI have been evolving for about five years. At first, CTI was almost exclusively a switch-to-host link that was used to create the proverbial "screen-pop.&qu The technology, software and management systems for computer-telephone integration...
- Research articles 1994-03-01
- THE DEVELOPMENT OF CTI
- AsiaInfo Services 12-18-2001 The Development of CTI CHINA, Dec 18, 2001 AsiaPort via COMTEX -- On 29 November, Genesys, the famous global CTI manufacturer held the large seminar of "The Technologies and Application of Diversified Call Ce AsiaInfo Services ...
- Research articles 2001-12-18
- Distributing CTI across the enterprise. (computer-telephony integration)(includes related article on Enterprise Computer Telephony Forum Standards and extracts from an article on Netscape Open Network Environment)
- A NationsBank demo shows how CTI can move out of its niche role and into the mainstream of your IT structure. The time has come for an enterprise architecture for computer-telephony integration CTI. We do not need to relive the organizational c ...
- Research articles 1997-03-01
- ACDs: Heart Of The Customer Contact Center (Still).(Technology Information)
- Not only are traditional ACDs still popular, they're influencing the "next-gen" technologies. During the past two years, ACD systems have been overshadowed, often buried, by the attention lavished on customer relationship management Not only are traditional ACDs still...
- Research articles 2000-12-01
Additional Resources
- Barclays Bank and Genesys Telecommunications in Enterprise-Wide Computer Telephony Agreement
- SAN FRANCISCO--BUSINESS WIRE--July 30, 1998--Barclays Bank has chosen Genesys Telecommunications Laboratories, Inc., the global provider of enterprise computer telephony integration software, as its strategic partner for the delivery of computer telephony solutions across its UK call centers.
- Research articles 1998-07-30
- DIALOGIC RELEASES CT-CONNECT SOFTWARE TO CHANNELS; Computer-Telephony Integration Software Accelerates Time-to-Market for OEMs, VARs and Systems Integrators
- WOBURN, Mass.--BUSINESS WIRE--Aug. 7, 1995--Dialogic Corporation (NASDAQ:DLGC), and their Computer-Telephone Division, announced today the general availability of CT-Connecttm, an open standards-based call control server. CT-Connect is software that supports a wide range of major telecommunications switches and local area networks, in order to easily enable end-user computer-telephone integration CTI...
- Research articles 1995-08-07
- Ascom Nexion and Voice Technologies Group join forces to bring full multimedia and call control to enterprise networks; Ascom Nexion broadens marketing thrust with NEXEN 2200
- ACTON, Mass.--BUSINESS WIRE--March 12, 1996--A new initiative to bring PBX services to multimedia enterprise networks was announced by Ascom Nexion Inc. and Voice Technologies Group, Inc. VTG, a privately-held computer telephony integration CTI company.Ascom Nexion and VTG today revealed some details of a new effort to integrate the NEXEN 2200...
- Research articles 1996-03-12
- -Frost & Sullivan Study Us Phone Market
- TELECOMWORLDWIRE--C 1994-8 M2 COMMUNICATIONS LTD An increasing number of US companies are outsourcing their call centre services, according to a recent study by Frost & Sullivan. More than 1000 companies are now offering some form of call centre services to business customers, while the revenues of call centre services reached...
- Research articles 1998-12-03
- New client/server CTI migration path for existing business phone systems; Xantel Connex adds "killer ap" call management features in a single solution
- PHOENIX--BUSINESS WIRE--May 12, 1997--A new class of plug-and-play computer-telephony integration CTI solution was introduced today by Xantel Corp., a Phoenix-based developer of priority call management systems and software.
- Research articles 1997-05-12
- Small Call Centers Lead CTI Buying.(Industry Trend or Event)(Brief Article)
- Purchase of computer-telephony integration CTI software and hardware saw its highest growth last year in non-formal call centers--that is, departments with significant telephone activities such as marketing departments of small companies. That's the finding of the Telecommunications Industry Association TIA...
- Research articles 2000-05-01
- Rockwell Switching Systems Division and Genesys Telecommunications Laboratories, Inc. sign VAR agreement
- WOOD DALE, Ill.--BUSINESS WIRE--April 30, 1997--Rockwell Switching Systems Division SSD and Genesys Telecommunications Laboratories, Inc. today announced a Value Added Reseller VAR agreement which enables Rockwell to integrate and market the Genesys enterprise computer telephony integration ECTI product line with its award-winning Spectrum Automatic Call Distributor ACD.
- Research articles 1997-04-30
- Periphonics Receives $1.2 Million Order From a Major North American Brokerage and Banking Firm; Systems Will Increase Capacity for Large Vocabulary Recognition -LVR- Applications
- BOHEMIA, N.Y.--BUSINESS WIRE--June 23, 1999-- Periphonics Corporation (NASDAQ: PERI), a leading worldwide provider of products and services for call processing solutions used in Computer Telephony Integration and Telecom Enhanced Network Services, today announced that it has received an order for approximately $1.2 million for its VPS/is Platform systems from...
- Research articles 1999-06-23
- Periphonics Partners With T-NETIX To Enhance Automated Transaction Processing Services With Voice Verification Capabilities
- BOHEMIA, N.Y.--BUSINESS WIRE--June 18, 1998--Periphonics Corporation (NASDAQ: PERI), a leading worldwide provider of products and services for call processing solutions used in Computer Telephony Integration and Telecom Enhanced Network Services, today announced that it has joined forces with T-NETIX, Inc. (NASDAQ: TNTX), a leading provider of fraud prevention and call...
- Research articles 1998-06-18
- Melita International Receives Single Switch CallCenter Certification From Aspect Telecommunications
- NORCROSS, Ga.--BUSINESS WIRE--Aug. 13, 1997--MelitaR International (NASDAQ: MELI) announced it has received certification from Aspect TelecommunicationsR (NASDAQ: ASPT) for integration of the Melita ActionPACTTM and UltraPACTTM Computer Telephony Integration CTI products with the outbound enabling technologies of the Aspect CallCenterR automatic call distributor ACD. This certification will...
- Research articles 1997-08-13
- Periphonics Receives Orders For $2.9 Million From IRS; Orders Include Latest Upgrades To VPS/is Platform To Support IRS TeleFile Project For Paperless Tax Filing
- BOHEMIA, N.Y.--BUSINESS WIRE--April 6, 1999--Periphonics Corporation (NASDAQ: PERI), a leading worldwide provider of products and services for call processing solutions used in Computer Telephony Integration and Telecom Enhanced Network Services, today announced that it has received orders valued at approximately $2.9 million from the U.S. Internal Revenue Service IRS.
- Research articles 1999-04-06
- HP Introduces Customer Contact Manager Version 5.5
- PALO ALTO, Calif.--BUSINESS WIRE--April 5, 1999-- Hewlett-Packard Company today announced Version 5.5 of its HP Customer Contact Manager CCM advanced computer-telephony integration CTI software. HP CCM allows call centers to efficiently manage customer interaction across multiple customer contact channels, such as voice, fax, the Web and e-mail.
- Research articles 1999-04-05
- IVR Technology From Periphonics Provides Telephone Access to PeopleSoft's Student System At the University of Utah
- BOHEMIA, N.Y.--BUSINESS WIRE--Aug. 13, 1998--Periphonics Corporation (NASDAQ:PERI), a leading worldwide provider of products and services for call processing solutions used in Computer Telephony Integration and Telecom Enhanced Network Services, today announced that The University of Utah has installed Periphonics Interactive Voice Response IVR systems to provide telephone access to the...
- Research articles 1998-08-13
- Periphonics Corporation Announces $1.4 Million Order From a Major U.S. Brokerage Firm
- BOHEMIA, N.Y.--BUSINESS WIRE--September 2, 1998--Periphonics Corporation (NASDAQ: PERI), a leading worldwide provider of products and services for call processing solutions used in Computer Telephony Integration CTI and Telecom Enhanced Network Services, today announced that it has received an order valued at approximately $1.4 million from a major U.S. brokerage firm....
- Research articles 1998-09-02
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