Resources

13 Resources for

call-center and contact center

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Pop-A-Lock Call Center Builds Innovative Virtual Infrastructure With Siebel Contact OnDemand; Continental Dispatch Improves Service and Lowers Contact Center Costs by Deploying Home-Based Call Center Agents: SAN MATEO, Calif. -- Siebel Systems, Inc. (NASDAQ:SEBL), a leading provider of customer-facing solutions, today announced that Continental Dispatch, a call center built to support the national emergency roadside assistance service company Pop-A-Lock, has implemented Siebel Contact OnDemand to support its innovative virtual call center infrastructure.; Tags: agent, call-center, contact center, on-demand, Siebel Systems Inc.; Research articles 2005-12-07
Humana Military Healthcare Services Receives Boomerang Vision Award from Greater Louisville, Inc: LOUISVILLE, Ky. -- Humana Military Healthcare Services HMHS recently received the Vision Award from the Customer Contact Center Network (C3N) during the second annual Boomerang Awards. The award, for overall contact center excellence in the large center (over 101 call center representatives), was given to the most respected contact center...; Tags: call-center, contact center, Humana Inc., vision; Research articles 2007-11-01
Veraz Networks Launches Call Center Network Compression Solution for Multi-City Contact Centers; Over 90% Savings in Bandwidth Cost with Proven 12:1 Voice Compression: SAN JOSE, Calif. -- Veraz Networks announced today its new Call Center Network Compression solution for multi-city and multi-country call centers. When operating point-to-point communications between onshore and offshore contact centers, the high cost of international bandwidth reduces the advantage of the global call center and Business Process Outsourcing BPO...; Tags: call-center, contact center, network; Research articles 2005-03-22
Promero Launches "Hosted Hybrid" Model For Oracle's Contact Center Anywhere Solution: Call center and CRM software reseller Promero is now offering a "Hosted Hybrid" hosted call center solution featuring Oracle's Contact Center Anywhere solution. This managed contact center service offers to medium-tolarge call centers (100-plus seats) the financial benefits of leasing the Oracle software while hosting the application at a data...; Tags: call-center, contact center, Oracle Corp.; Research articles 2007-10-01
Microsoft Announces Contact Center Solution: Microsoft Corp. has announced the general availability of Microsoft Customer Care Framework, an integrated software solution that streamlines call center operations for service providers. Microsoft Customer Care Framework is designed to assist call center operators in helping to improve customer service and reduce costs by decreasing average call times, eliminating...; Tags: call-center, contact center, Microsoft Corp.; Research articles 2005-06-01

PacificNet Epro Expands New Contact Center Operation in China due to Significant Growth in Customer Demand for CRM Services; New Guangzhou Call Center Adds Revenue and 50% Operating Capacity: HONG KONG -- PacificNet Inc. (Nasdaq:PACT), a leading provider of customer relationship management CRM, call center, interactive voice response IVR services and value-added services VAS in China, announced today that its PacificNet Epro ("Epro") subsidiary will launch a new 250-seat call center in Guangzhou, China, due to a significant increase...; Tags: call-center, contact center, CRM, CRM services; Research articles 2005-09-21
IP call centers: more practical than you think; Enterprises are starting to implement IP in their contact centers--and are reaping the benefits.: The advantages of IP as the basis for a telephony strategy are no longer just promises. In fact, the call center has become an ideal starting point for IP telephony, offering near-term benefits and a proving ground for a larger migration to the sin ...; Tags: benefit, call-center, contact center, IP, telephony; Research articles 2004-08-01
Exhibitor listings.: ACS Agar Call Center Services SA Av. Floriano Peixoto, 6500 CEP 38405-134 Uberlandia, Minas Gerais, Brazil 55.34.32336501--phone 55.34.32336530--fax ...; Tags: Aspect Software Inc., call-center, contact center, fax, phone, sales; Research articles 2003-07-01
Avaya aims at mid-size contact center.(PRODUCT REVIEW)(Product/Service Evaluation): Up to now, everyone's been asking, "What's the application for IP telephony?" But increasingly, in Avaya's world, the question is best phrased as, "What's the platform for the IP call center application?" In other words, the ap Up to now, everyone's been asking,...; Tags: Avaya Inc., call-center, contact center, IP; Research articles 2004-12-01
IP contact centers: side-by-side; We compared their architectures, interfaces and multimedia support. Here's how the leading vendors' IP contact centers stack up.(BCR TEST)(Internet protocol)(Avaya Interaction Center 7.0, Avaya Contact Center Express 2.1,: The right IP contact center can make potential new customers go away happy. A conventional "Your call is important to us ..." call center--in today's age of Internet gratification--will likely just make them go away. Take a conventi ...; Tags: agent, Avaya Inc., call-center, contact center, IP, multimedia; Research articles 2005-08-01
Examining the health of your call center: The first step toward delivering world-class customer service in today's environment is to separate the different components that contribute to a successful call center, and evaluate your performance in each area. This tutorial introduces the Contact Center Model, which breaks the call center into its five key components – Strategy,...; Tags: Call-center, Contact Center, Health Care, Contact Center Model, Call Centers, Customer Relationship Management (CRM), It Operations, Enterprise Software, Software; White papers 2003-01-01
From Call Center to Contact Center: How to Successfully Blend Phone, Email, Web and Chat to Deliver Great Service and Slash Costs: The transition from call center to multichannel contact center should reduce the aggravation and effort associated with critical tasks such as handling phone calls, replying to email, developing Web content and generating reports. Article describes that to be effective, a cross-channel contact center must possess two vital capabilities, common incident...; Tags: Montgomery Research Inc., Web, Phone, Call-center, Contact Center, Call Centers, Customer Relationship Management (CRM), E-mail, It Operations, Enterprise Software, Software, Online Communications; White papers 2002-10-30
Call Center Solutions For CRM And Contact Center Professionals: Like anything else in the business world, Customer Relationship Management CRM requires a necessity to stay in-tune with the latest communications technology. You either adapt to stay in the game or fall way behind the competition. This statement especially rings true for call centers as new technologies, applications and call...; Tags: Call-center, Contact Center, CRM, Article99.com, Call Centers, Customer Relationship Management (CRM), Advertising & Promotion, Enterprise Software, It Operations, Software, Marketing; White papers 2007-01-01