Datamonitor

News & Analysis

call-center and datamonitor - All News and Analysis

• Science fact: Voice systems next step in customer contact.(Lloyds TSB Group PLC using voice recognition systems replacing its call centers)

  - 2007-04-01

  Byline: Rodd Zolkos Even as offshoring call center activities continue to gain popularity among many financial services industry companies, there are signs that some companies are beginning to move to the next step in cost savings. London-based Byline: Rodd Zolkos...

  Tags: call-center, company, Datamonitor, speech recognition, voice recognition

• Statistically speaking.(CRM TRENDS AND NEWS ANALYSIS)

  - 2004-11-01

  * According to a Datamonitor report more than 3,000 call centers will exit the United States by 2008. Mark Best, Datamonitor technology analyst and author of the report, says the bulk of the centers and agent positions will shift to nearshore and off * According to...

  Tags: call-center, CRM, Datamonitor

• Statistically Speaking

  - 2004-11-01

  * According to a Datamonitor report more than 3,000 call centers will exit the United States by 2008. Mark Best, Datamonitor technology analyst and author of the report, says the bulk of the centers and agent positions will shift to nearshore and offshore* According to a Datamonitor report more than...

  Tags: agent, call-center, Datamonitor

• Internet seen sparking personal lines revolution. (electronic commerce; insurance)

  - 1996-07-15

  As the twentieth century comes to a close, cyberspace will "spark a revolution" in the distribution of personal lines insurance for "Internet insurers," independent agents or carriers who will see big cost advantages over those who As the twentieth century comes to a close, cyberspace will ...

  Tags: call-center, Datamonitor, insurance, insurance company, Internet