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call-center

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Call Centers: First-Call Resolution Becomes Imperative: When BNY Mellon Shareowner Services took a look at its call center tactics, the executive team was on the lookout for typical CSR benchmarks—speedy service, productivity goals and satisfactory resolutions.But when the analysis came back, officials noticed some anomalies. Why, for instance, were five percent of the division’s customers—many of...; Tags: agent, call-center, J.P. Morgan Chase & Co., SOFTWARE; Research articles 2008-08-01
CIGNA HealthCare Recognized for Providing an Outstanding Customer Service Experience for a Third Consecutive Year: BLOOMFIELD, Conn. -- CIGNA HealthCare has been recognized for call center operation customer satisfaction excellence for a third consecutive year under the J.D. Power and Associates Certified Call Center Program.SM This distinction acknowledges a strong commitment from CIGNA HealthCare call center operations to provide "An Outstanding Customer Service Experience." ...; Tags: Benefits, call-center, CIGNA Corp., HEALTHCARE, SOFTWARE; Research articles 2008-07-29
Auto club shifting jobs out of state: By George Avalos staff writer The California State Automobile Association has decided to close its call centers in California, including one in the East Bay, and shift hundreds of jobs to CSAA call centers in other states. The call centers that will close are...; Tags: California, California State Automobile Association, call-center, job, SOFTWARE; Research articles 2008-07-14
Automobile club shifts jobs to Midwest: The automobile club, CSAA, confirms a major retrenchment of its call center operations in California that will eliminate 900 jobs in the Golden State, including 800 in Northern California and 300 in the East Bay. CSAA says the high cost of operating in California prompted the company to shift these...; Tags: California State Automobile Association, call-center, job, SOFTWARE; Research articles 2008-07-14
Auto club shifting jobs out of state: The California State Automobile Association has decided to close its call centers in California, including one in the East Bay, and shift hundreds of jobs to CSAA call centers in other states. The call centers that will close are located in Livermore, Elk Grove Sacramento County, and Irvine...; Tags: California, California State Automobile Association, call-center, job, SOFTWARE; Research articles 2008-07-14

Latin America Contact Center Outsourcing Services Markets: DUBLIN, Ireland -- Research and Markets http://www.researchandmarkets.com/research/65c917/latin_america_contac has announced the addition of Frost & Sullivan's new report "Latin America Contact Center Outsourcing Services Markets" to their offering. During 2007, Latin America maintained a favourable economic situation that allowed growth in nearly all the countries of the region. Driven by...; Tags: analysis, call-center, Frost & Sullivan, ICT Group, Ireland, SOFTWARE; Research articles 2008-06-10
Web, call center fuel rise in EEOC claims: When the U.S. Equal Employment Opportunity Commission EEOC released statistics in early March showing that filings for discrimination claims rose 9 percent during fiscal 2007, EEOC officials and work place analysts were a bit stunned. But once the effects of the commission's outreach efforts and a new online charge assessment...; Tags: call-center, commission, SALES, SOFTWARE, U.S. Equal Employment Opportunity Commission, Web; Research articles 2008-06-01
Greenwich Hospital Adds E911 to Its Amcom Suite: Amcom E911 Will Help Manage Hospital's Complex Emergency Response Challenges MINNEAPOLIS -- Greenwich Hospital, a member of the Yale New Haven Health System and an academic affiliate of the Yale University School of Medicine, has selected Amcom Software's Site Alert E911 emergency call identification software to automatically provide information...; Tags: Benefits, call-center, E911, HEALTHCARE, hospital, SOFTWARE, Yale University; Research articles 2008-05-21
MedSolutions' Call Center Operation Achieves J.D. Power and Associates Recognition of Service Excellence for Second Consecutive Year: NASHVILLE, Tenn. & WESTLAKE VILLAGE, Calif. -- MedSolutions, providing radiology management services for 20 million individuals nationwide, announces that it has been recognized for the second consecutive year for "An Outstanding Customer Service Experience" under the esteemed J.D. Power and Associates Certified Call Center Program SM. MedSolutions was the first...; Tags: call-center, McGraw-Hill Companies, SOFTWARE; Research articles 2008-05-05
EPA Call Center Selected Winner of 2008 Government Customer Support Excellence Award: Apptis, in partnership with Computer Sciences Corporation CSC, is part of the team responsible for EPA Call Center operations CHANTILLY, Va. -- Apptis, Inc., a leading IT solutions and services provider to the federal marketplace, announced today that the EPA Call Center has won the 2008 Government Customer Support...; Tags: call-center, Computer Sciences Corp., SOFTWARE, U.S. Environmental Protection Agency; Research articles 2008-04-29
One by One: ACA member Eric Carlson keeps his company's mission in mind when hiring and developing employees Eric Carlson, director of call center operations at Moneytree Inc. in Renton, Wash., takes great pride in hiring, developing and retaining the right employees for his organization. One of his departments received the...; Tags: Australian Communications Authority, call-center, SOFTWARE; Research articles 2008-04-01
Five9 Announces $12 Million Financing to Expand Growth: PLEASANTON, Calif. -- Five9, Inc., a leader in on-demand call center solutions, today announced the completion of $12 million in equity funding from leading investors Hummer Winblad Venture Partners, Partech International and Mosaic Venture Partners. Five9 will use the funding to accelerate its sales, marketing, and product development initiatives. ...; Tags: call-center, financing, Hummer Winblad Venture Partners, on-demand, SALES, SOFTWARE; Research articles 2008-03-13
Ameritas Group Call Center Certified as World-Class by BenchmarkPortal: LINCOLN, Neb. -- Ameritas Group, a division of Ameritas Life Insurance Corp., a UNIFI Company, recently earned the distinguished Center of Excellence call center certification from BenchmarkPortal, the largest call center benchmarking database program in the world developed by Purdue University's Center for Customer-Driven Quality. "Providing exceptional customer service...; Tags: call-center, Purdue University, SOFTWARE; Research articles 2008-03-10
Chase Marks 10-Year Anniversary with Year-Long Celebration as Proud Corporate Citizen of Springfield, Missouri: Chase Hosts Jan. 16, Ceremony to Kick-Off Anniversary with Local Executives and Business Leaders; Will Thank Employees and Make Year-Long Community Service Commitment SPRINGFIELD, Mo. -- Chase, the consumer division of JPMorgan Chase & Co. (NYSE:JPM), commences today a celebration of their 10-year anniversary and long-time commitment to the...; Tags: call-center, ceremony, J.P. Morgan Chase & Co., Missouri, SOFTWARE; Research articles 2008-01-16
Has added JPMorgan Chase & Co to their watch list.: M2 PRESSWIRE-16 January 2008-The Maybach Review: Has added JPMorgan Chase & Co to their watch listC1994-2008 M2 COMMUNICATIONS LTD RDATE:16012008 Maybach Financial Group is a syndicate of financial analysts, with a core group representing over 250 years of total investing...; Tags: call-center, celebration, FINANCE, financial, J.P. Morgan Chase & Co., SOFTWARE; Research articles 2008-01-16
Chase Sets New Standard for Customer Experience With Enkata's On-Demand Call Center Performance Management: Enkata, a leading provider of on-demand performance and talent management solutions, today congratulates its customer, Chase Card Services, the credit card division of JPMorgan Chase (NYSE: JPM), for winning the 2007 Performance Management Leadership Award from analyst firm Ventana Research. Implementation of the Enkata solution by Chase has allowed the...; Tags: call-center, J.P. Morgan Chase & Co., MARKETING, on-demand, performance, SOFTWARE, Thomson First Call; Research articles 2007-10-29
The Hartford Wins International Customer Management Institute's Global Call Center of the Year Award: HARTFORD, Conn. -- The Hartford Financial Services Group, Inc. (NYSE: HIG), one of the nation's leading diversified financial services companies, announced today that its AARP call centers have won the International Customer Management Institute ICMI Membership's Global Call Center of the Year Award in the large company category competition. The...; Tags: AARP, call-center, Hartford Financial Services Group Inc., SOFTWARE; Research articles 2007-10-24
Big Stick Media's PROLINE Begins 29th Season and Debuts on Spike TV: (TSX VENTURE: BSM) Big Stick Media Corporation is pleased to report that its PROLINE television broadcast is entering its 29th season on the USA Network and SpikeTV. With a new set design and television show format, PROLINE began the 2007 NFL campaign with three weekly shows on the USA Network...; Tags: call-center, Company, INTERNET, media, NFL, SOFTWARE, TVs; Research articles 2007-09-17
Big Stick Media's PROLINE Begins 29th Season and Debuts on Spike TV.: VANCOUVER, BRITISH COLUMBIA, Sep 17, 2007 CCNMatthews via COMTEX -- (TSX VENTURE:BSM) Big Stick Media Corporation is pleased to report that its PROLINE television broadcast is entering its 29th season on the USA Network and SpikeTV. With a new set design and television show format, PROLINE...; Tags: call-center, Company, football, media, NFL, TVs; Research articles 2007-09-17
destinationCRM Dashboard: * The Top 25 in Supply Chain Management AMR Research has identified its Supply Chain Top 25 for 2007 - "those manufacturers and retailers that exhibit superior supply-chain capabilities and performance." Nokia, Apple, and Procter & Gamble made up the top three. Rankings were based on each company's financial data...; Tags: AMR Research, call-center, CRM, MARKETING, mobile, performance, SAP AG, SOFTWARE; Research articles 2007-08-01