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	<title><![CDATA[call-center Resources | BNET]]></title>
	<link><![CDATA[http://resources.bnet.com/topic/call-center.html]]></link>
	<description><![CDATA[White papers, case studies, business articles, and blog posts relating to call-center]]></description>
	<s:counts start="0" returned="20" found="717" />
	<language>en-us</language>
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		<title><![CDATA[Affordable Call Center Outsourcing Services]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=1128567]]></link>
		<description><![CDATA[Call Center Outsourcing has become a significant occurrence accepted by all the business sectors worldwide since a long time now. Outsourcing of BPO services has progressed from being, just a cost saving tool, to a strategy, adopt to understand process enhancement with superior operational efficiencies. Large organization has already realized...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Sat, 15 Aug 2009 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/call-center.html"><![CDATA[Call-center]]></category>
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		<category domain="http://resources.bnet.com/topic/articles-heaven.com.html"><![CDATA[Articles-Heaven.com]]></category>
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		<category domain="http://resources.bnet.com/topic/call+centers.html"><![CDATA[Call Centers]]></category>
		<category domain="http://resources.bnet.com/topic/outsourcing.html"><![CDATA[Outsourcing]]></category>
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	</item>
	<item>
		<title><![CDATA[Mediacom Communications Corporation Q2 2009 Earnings Call Transcript]]></title>
		<link><![CDATA[http://www.bnet.com/2462-14061_23-329801.html]]></link>
		<description><![CDATA[ Question-and-Answer Session Operator  Operator Instructions Your first question comes from the line of Michael Pace &#8211; JPMorgan Michael Pace &#8211; JPMorgan Some of the other MSOs have given some color on RGUs so far in Q3 or really just the month of July, I&#8217;m wondering if you could...]]></description>
		<s:doctype><![CDATA[Earnings calls]]></s:doctype>
		<pubDate>Fri, 07 Aug 2009 11:17:16 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/call-center.html"><![CDATA[Call-center]]></category>
		<category domain="http://resources.bnet.com/topic/j.p.+morgan+chase+%2526+co..html"><![CDATA[J.P. Morgan Chase & Co.]]></category>
		<category domain="http://resources.bnet.com/topic/call+transcript.html"><![CDATA[Call Transcript]]></category>
		<category domain="http://resources.bnet.com/topic/earnings.html"><![CDATA[Earnings]]></category>
		<category domain="http://resources.bnet.com/topic/call+centers.html"><![CDATA[Call Centers]]></category>
		<category domain="http://resources.bnet.com/topic/marketing+research.html"><![CDATA[Marketing Research]]></category>
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		<category domain="http://resources.bnet.com/topic/mediacom+communications+corp..html"><![CDATA[Mediacom Communications Corp.]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">JPM</category>
		<category domain="http://rss.financialcontent.com/stocksymbol">MCCC</category>
		<category domain="tickers">JPM,MCCC</category>
	</item>
	<item>
		<title><![CDATA[Travel Roundup: Las Vegas Sands' Unexpected Profit, Vancouver's Floating Hotel, Airbus Delays Delivery Again and More]]></title>
		<link><![CDATA[http://industry.bnet.com/travel/10001812/travel-roundup-las-vegas-sands-unexpected-profit-vancouvers-floating-hotel-airbus-delays-delivery-again-and-more/]]></link>
		<description><![CDATA[Las Vegas SandsÂ reports unexpected profit --Â Las Vegas Sands Corp. the casino company headed by billionaire Sheldon Adelson, reported an unexpected first quarter profit. The company reported an adjusted profit of $8.9 million, or 1 cent a share, beating the 2.5-cent average loss projected byÂ analysts.Â Â [Source: Bloomberg]    Vancouver's floating...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Wed, 06 May 2009 08:43:53 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/vancouver.html"><![CDATA[Vancouver]]></category>
		<category domain="http://resources.bnet.com/topic/call-center.html"><![CDATA[Call-center]]></category>
		<category domain="http://resources.bnet.com/topic/southwest+airlines+co..html"><![CDATA[Southwest Airlines Co.]]></category>
		<category domain="http://resources.bnet.com/topic/airbus.html"><![CDATA[Airbus]]></category>
		<category domain="http://resources.bnet.com/topic/call+centers.html"><![CDATA[Call Centers]]></category>
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		<category domain="http://resources.bnet.com/topic/barbara+e.+hernandez.html"><![CDATA[Barbara E. Hernandez]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">LUV</category>
		<category domain="tickers">LUV</category>
	</item>
	<item>
		<title><![CDATA[Service Cloud Looms Over Call Center Software]]></title>
		<link><![CDATA[http://industry.bnet.com/technology/10001162/service-cloud-looms-over-call-center-software/]]></link>
		<description><![CDATA[Gaul may have been divided into three parts, but Salesforce.com sees the call center market as divided in two. However, it may not have territory to itself for long.    Alex Dayon, senior vice president of the service & support business at Salesforce.com, told me the company sees...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Mon, 23 Mar 2009 18:06:39 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/salesforce.com+inc..html"><![CDATA[Salesforce.com Inc.]]></category>
		<category domain="http://resources.bnet.com/topic/call-center.html"><![CDATA[Call-center]]></category>
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		<category domain="http://resources.bnet.com/topic/michael+hickins.html"><![CDATA[Michael Hickins]]></category>
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		<category domain="http://rss.financialcontent.com/stocksymbol">CRM</category>
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	<item>
		<title><![CDATA[Salesforce.com Sees Its Next $1B Market]]></title>
		<link><![CDATA[http://industry.bnet.com/technology/10001143/salesforcecom-sees-its-next-1-billion-market/]]></link>
		<description><![CDATA[Salesforce.com, the $1 billion vanguard of the software-as-a-service SaaS industry, is betting its next $1 billion in revenues will come from disrupting the call center industry.    The company that declared death to on-premise software with SFA, its flagship on-demand customer relationship management CRM tool, and which has...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Mon, 23 Mar 2009 00:01:26 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/salesforce.com+inc..html"><![CDATA[Salesforce.com Inc.]]></category>
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		<category domain="http://resources.bnet.com/topic/dell+computer+corp..html"><![CDATA[Dell Computer Corp.]]></category>
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		<category domain="http://rss.financialcontent.com/stocksymbol">DELL</category>
		<category domain="http://rss.financialcontent.com/stocksymbol">CRM</category>
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	<item>
		<title><![CDATA[Local.com Corporation Q4 2008 Earnings Call Transcript]]></title>
		<link><![CDATA[http://www.bnet.com/2462-14025_23-271141.html]]></link>
		<description><![CDATA[ Question-and-Answer SessionOperator Thank you. Operator instructions Your first question comes from the line of Richard Fetyko with Merriman. Please proceed. Heath Clarke Hi, Richard. Richard Fetyko &#8211; Merriman Hi, guys. Heath Clarke How are you? Richard Fetyko &#8211; Merriman Doing well, thanks. First on the acquisition you made on...]]></description>
		<s:doctype><![CDATA[Earnings calls]]></s:doctype>
		<pubDate>Thu, 19 Feb 2009 16:26:16 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/acquisition.html"><![CDATA[Acquisition]]></category>
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		<category domain="http://rss.financialcontent.com/stocksymbol">LOCM</category>
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	</item>
	<item>
		<title><![CDATA[Is Your Call Center Shafting Customers?]]></title>
		<link><![CDATA[http://blogs.bnet.com/salesmachine/?p=819]]></link>
		<description><![CDATA[    Is your call center screwing up those hard-won customer relationships?Â  If so, you might want to prepare yourself to be yelled at, next time you call your customer contacts.    In the post "How to Show Your Customers You Despise Them" in BNET's Sterling...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Wed, 04 Feb 2009 05:30:48 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/call-center.html"><![CDATA[Call-center]]></category>
		<category domain="http://resources.bnet.com/topic/call+centers.html"><![CDATA[Call Centers]]></category>
		<category domain="http://resources.bnet.com/topic/customer+relationship+management+%2528crm%2529.html"><![CDATA[Customer Relationship Management (CRM)]]></category>
		<category domain="http://resources.bnet.com/topic/it+operations.html"><![CDATA[It Operations]]></category>
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	<item>
		<title><![CDATA[Williams-Sonoma Cuts Call Center as Priorities Shift]]></title>
		<link><![CDATA[http://industry.bnet.com/retail/1000393/williams-sonoma-cuts-call-center-as-priorities-shift/]]></link>
		<description><![CDATA[Williams-Sonoma is cutting back and one focus is its phone-in catalog business, demonstrating again that good retailers will take a hard look at operations during the recession.    The retailer will eliminate a 38,000 square foot Camp Hill, Pa., call center as well as a 500,000 square foot...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Fri, 23 Jan 2009 14:14:47 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/williams-sonoma+inc..html"><![CDATA[Williams-Sonoma Inc.]]></category>
		<category domain="http://resources.bnet.com/topic/call-center.html"><![CDATA[Call-center]]></category>
		<category domain="http://resources.bnet.com/topic/sales+strategy.html"><![CDATA[Sales Strategy]]></category>
		<category domain="http://resources.bnet.com/topic/call+centers.html"><![CDATA[Call Centers]]></category>
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		<category domain="http://resources.bnet.com/topic/mike+duff.html"><![CDATA[Mike Duff]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">WSM</category>
		<category domain="tickers">WSM</category>
	</item>
	<item>
		<title><![CDATA[Digital Television Conversion Requires Call Center from IBM]]></title>
		<link><![CDATA[http://industry.bnet.com/government/1000235/digital-television-conversion-requires-call-center-from-ibm/]]></link>
		<description><![CDATA[Television Broadcast reports that the U.S Government's Federal Communications Commission FCC awarded IBM a contract to set up a call center to support the transition from analog to digital television.  This is part of the government's efforts to help people understand the transition.  Despite the fact that the...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Wed, 21 Jan 2009 03:00:44 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/transition.html"><![CDATA[Transition]]></category>
		<category domain="http://resources.bnet.com/topic/call-center.html"><![CDATA[Call-center]]></category>
		<category domain="http://resources.bnet.com/topic/digital+television.html"><![CDATA[Digital Television]]></category>
		<category domain="http://resources.bnet.com/topic/ibm+corp..html"><![CDATA[IBM Corp.]]></category>
		<category domain="http://resources.bnet.com/topic/digital+television+conversion.html"><![CDATA[Digital Television Conversion]]></category>
		<category domain="http://resources.bnet.com/topic/call+centers.html"><![CDATA[Call Centers]]></category>
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		<category domain="http://rss.financialcontent.com/stocksymbol">IBM</category>
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	</item>
	<item>
		<title><![CDATA[Minds Online: Outsourcing Your Call Center]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=941601]]></link>
		<description><![CDATA[Call it inertia or an emotional unwillingness to "Let go." But while other industries have transformed their customer service outsourcing, many telecom service providers have hesitated. Perhaps it's an emotional attachment that dates back to the days of early telephone operator centers. Perhaps it's the belief that "We can do...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Thu, 01 Jan 2009 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/call-center.html"><![CDATA[Call-center]]></category>
		<category domain="http://resources.bnet.com/topic/accenture+ltd..html"><![CDATA[Accenture Ltd.]]></category>
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		<category domain="http://rss.financialcontent.com/stocksymbol">ACN</category>
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	</item>
	<item>
		<title><![CDATA[Outsourcing Call Center For Your Business - A Strategic Decision]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=1123421]]></link>
		<description><![CDATA[As businesses grow it is expected that they will expand the services that they offer their clients. It is imperative that companies are able to meet all of their customer's many and varied needs. Very often the best way to do this is to hire a call center company. In...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Thu, 01 Jan 2009 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/call-center.html"><![CDATA[Call-center]]></category>
		<category domain="http://resources.bnet.com/topic/outsourcing.html"><![CDATA[Outsourcing]]></category>
		<category domain="http://resources.bnet.com/topic/jayde+online.html"><![CDATA[Jayde Online]]></category>
		<category domain="http://resources.bnet.com/topic/call+centers.html"><![CDATA[Call Centers]]></category>
		<category domain="http://resources.bnet.com/topic/customer+relationship+management+%2528crm%2529.html"><![CDATA[Customer Relationship Management (CRM)]]></category>
		<category domain="http://resources.bnet.com/topic/it+operations.html"><![CDATA[It Operations]]></category>
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		<category domain="http://resources.bnet.com/topic/software.html"><![CDATA[Software]]></category>
	</item>
	<item>
		<title><![CDATA[What To Look For When Outsourcing Your Call Center]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=1123691]]></link>
		<description><![CDATA[A popular trend taking hold of many different companies is the practice of call center outsourcing. There are numerous well known businesses that use outsourcing for their call centers for various reasons. Although the term may be used often when referring to company customer service, many still do not know...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Thu, 01 Jan 2009 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/call-center.html"><![CDATA[Call-center]]></category>
		<category domain="http://resources.bnet.com/topic/call+centers.html"><![CDATA[Call Centers]]></category>
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		<title><![CDATA[Benefits Of Call Center Outsourcing]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=1123853]]></link>
		<description><![CDATA[There is no clear-cut rule as to when a company should certainly outsource their inbound call handling. There are, however, numerous occasions when it may be appropriate for your business to engage in call center outsourcing. Outsourcing call handling management can be a wise method of managing rapid growth while...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Thu, 01 Jan 2009 00:00:00 -0800</pubDate>
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		<category domain="http://resources.bnet.com/topic/call+centers.html"><![CDATA[Call Centers]]></category>
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		<title><![CDATA[Call Center Services - Keeping Up With The Growing Demand]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=1123921]]></link>
		<description><![CDATA[There are many reasons to consider call center outsourcing, not the least of which is the demand for an increasingly comprehensive range of call center services. Nowadays, companies really have no choice but to give clients what they want and need. A modern, fully equipped call center can help you...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Thu, 01 Jan 2009 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/call-center.html"><![CDATA[Call-center]]></category>
		<category domain="http://resources.bnet.com/topic/call+centers.html"><![CDATA[Call Centers]]></category>
		<category domain="http://resources.bnet.com/topic/customer+relationship+management+%2528crm%2529.html"><![CDATA[Customer Relationship Management (CRM)]]></category>
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	</item>
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		<title><![CDATA[Call Center Outsourcing India]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=1128539]]></link>
		<description><![CDATA[Call Center Outsourcing has become an important phenomenon accepted by all the business sectors worldwide since a long time now. Outsourcing of BPO services has progressed from being, just a cost saving tool, to a strategy, adopted to realize process enhancement with superior operational efficiencies. Large organizations have already realized...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Thu, 01 Jan 2009 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/call-center.html"><![CDATA[Call-center]]></category>
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		<category domain="http://resources.bnet.com/topic/call+centers.html"><![CDATA[Call Centers]]></category>
		<category domain="http://resources.bnet.com/topic/outsourcing.html"><![CDATA[Outsourcing]]></category>
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		<title><![CDATA[Increasing Demand Of Call Center Outsourcing Services]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=1128743]]></link>
		<description><![CDATA[There are so many reasons which show the increasingly demand of call center services. Nowadays, companies really have no choice but to give customers what exactly they want and need. If as a business owner if you are not doing so then you are loosing your business. A modern, fully...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Thu, 01 Jan 2009 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/call-center.html"><![CDATA[Call-center]]></category>
		<category domain="http://resources.bnet.com/topic/outsourcing.html"><![CDATA[Outsourcing]]></category>
		<category domain="http://resources.bnet.com/topic/article+dashboard.html"><![CDATA[Article Dashboard]]></category>
		<category domain="http://resources.bnet.com/topic/call+centers.html"><![CDATA[Call Centers]]></category>
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		<title><![CDATA[Call Center Outsourcing: Advantages]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=1128771]]></link>
		<description><![CDATA[An outsourced call center can be used for sales, customer service, customer technical needs, reception desk, message center, and more, and there are many advantages to using one. Call center outsourcing saves money, increases quality and customer service, and is more efficient for business operations. There have been studies evaluating...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Thu, 01 Jan 2009 00:00:00 -0800</pubDate>
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		<title><![CDATA[Call Center Outsourcing Trends]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=1128879]]></link>
		<description><![CDATA[Reduce call center costs with affordable call center outsourcing with live agents who answer calls 24/7 for your business. So it does not matter if your call volume is small, medium or large, you can get professional customer service and tech support options for your clients. Research trends show that...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Thu, 01 Jan 2009 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/call-center.html"><![CDATA[Call-center]]></category>
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		<category domain="http://resources.bnet.com/topic/call+centers.html"><![CDATA[Call Centers]]></category>
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		<title><![CDATA[Have You Outsourced Your Services To A Call Center?]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=1166703]]></link>
		<description><![CDATA[Outsourcing is a solution that is cost effective and resource effective. But, if not outsourced to a competent call center this move back fires. Whatever part of your business is handled by call centers remember that there is always scope for improvement. You must continuously interact with the call center...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Thu, 01 Jan 2009 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/call-center.html"><![CDATA[Call-center]]></category>
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		<title><![CDATA[Call Center Training, Is A Must]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=1023055]]></link>
		<description><![CDATA[The remarkable growth of call center industry has ushered to the opening of call center Training schools. Training schools may be accessed on line where all claim to be best in the field. There are two constants in the area of training; one is that training costs and it is...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Sat, 29 Nov 2008 00:00:00 -0800</pubDate>
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