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- Expecting The Unexpected
- This article mainly discusses about how call centers have prepared for disasters and recovered while still providing optimal customer service. This is basically a case-study providing the strategies during the time of disasters. A disaster can strike at any time and whether it's expected or unexpected one need to be...
- Case studies 2001-05-04
- Planning For Call Center Catastrophes
- This article mainly focuses upon how disaster recovery services enable call centers to continue to operate during the worst of times. This is basically arrived through a survey conducted in order to determine the solution for this. Views of various call centers have been given in order to gain information...
- Case studies 2001-01-04
Additional Resources
- National Semiconductor and Aspect Telecommunications enable isoEthernet connectivity to remote CallCenter agents; Aspect WinSet connects isoEthernet CallCenter agents to the Aspect CallCenter
- GENEVA--BUSINESS WIRE--Oct. 2, 1995--National Semiconductor Corporation (incAlliancetm member booth No.'s: 4.111, 1.338, 4.100, 2.140-219, 5.237, 4.271) and Aspect Telecommunications (Aspect booth No.: 7.741) have announced that the two companies have successfully tested the Aspect WinSet for Microsoftreg Windowsreg in an Aspect CallCenter environment remotely linked to isoEthernet systems.
- Research articles 1995-10-02
- Melita International Receives Single Switch CallCenter Certification From Aspect Telecommunications
- NORCROSS, Ga.--BUSINESS WIRE--Aug. 13, 1997--MelitaR International (NASDAQ: MELI) announced it has received certification from Aspect TelecommunicationsR (NASDAQ: ASPT) for integration of the Melita ActionPACTTM and UltraPACTTM Computer Telephony Integration CTI products with the outbound enabling technologies of the Aspect CallCenterR automatic call distributor ACD. This certification will...
- Research articles 1997-08-13
- Transcom WorldWide Opens Its First Callcenter In Estonia
- STOCKHOLM, Sweden--BUSINESS WIRE--Oct. 9, 2000 Transcom WorldWide is opening a new callcenter in Tallinn, Estonia, after having signed contracts with one of the leading mobile phone operators Q Ritabell and Tele2 regarding outsourcing of their customer services. Ritabell AS launched Q GSM in Estonia in April 1997 and...
- Research articles 2000-10-09
- Rockwell's Spectrum call center system. (automatic call distributors) (New Products)
- For most of the past 20 years, Rockwell's Galaxy ACD dominated its market, particularly the largest and most prestigious call centers. But beginning in the late 1980s, with the announcement of Aspect Telecommunications' CallCenter, the dynamics in For most of the past 20...
- Research articles 1992-10-01
- Dealing with Customer Inquiries
- Businesses need mechanisms to respond to inquiries or requests for help from existing and potential customers. These customer helplines are essential for delivering support, service, advice, and information—and they add value to a business.To make sure your helpline is effective, staff it with knowledgeable people who have good interpersonal skills...
- Articles 2007-05-01
- Aspect Telecommunications Awarded $20 Million Call Center Contract From U.S. Postal Service
- GREENBELT, Md.--BUSINESS WIRE--July 2, 1996--Aspect Telecommunications Corp. announced today the receipt of a multi-system order from the United States Postal Service for Aspect CallCenter System automatic call distributors and certain call center systems and services valued at $20 million.
- Research articles 1996-07-02
- Aspect Telecommunications announces major system order from Delta Air Lines
- SAN JOSE, Calif.--BUSINESS WIRE--Oct. 23, 1995--Aspect Telecommunications (NASDAQ/NMS:ASPT) announced today that Delta Air Lines Inc. has placed orders for eleven large Aspect CallCenter automatic call distribution systems, valued at an estimated $10 million.
- Research articles 1995-10-23
- Aspect Telecommunications and Siemens Private Communication Systems Group Announce European Distribution Agreement
- SAN JOSE, Calif.--BUSINESS WIRE--June 23, 1995--Aspect Telecommunications of San Jose, California and Siemens Private Communication Systems Group of Munich, Germany, today announced the signing of an agreement whereby Siemens will distribute Aspect CallCenter automatic call distribution ACD systems. The distribution of systems will focus on customers in Germany, Austria,...
- Research articles 1995-06-23
- Aspect Software Named Innovator by TMC Labs and Recognized for Excellence by Internet Telephony Magazine
- Aspect Software, Inc., the world's largest company solely focused on the contact center, today announced it has received two honors from Technology Marketing Corporation TMC: the TMC Labs 2006 Innovation Award for Aspect® eWorkforce ManagementTM 7.0, and Internet Telephony magazine's 2006 Excellence Award for Uniphi Connect for the Aspect® CallCenter®...
- Research articles 2006-10-31
- Kinnevik: Transcom WorldWide Establishes Callcenter in Latvia
- Business Editors STOCKHOLM, Sweden--BUSINESS WIRE--May 25, 2001 "Transcom WorldWide S.A. continues to expand by starting up its first call center in Latvia. "Our fast growth is proof that our strategy to offer large companies, both national and multinational, a complete high quality customer service, is successful," says...
- Research articles 1970-01-01
- Could Crispin Steal Xbox From McCann? One Wall Street Analyst Thinks Maybe
- MDC Partners should get "leaner and meaner" through "optimization of headcount," according to BMO Capital Markets analyst Dan Salmon. Those terms are usually euphemisms for layoffs and job attrition. Salmon says that "hopefully" the company can dump its callcenter operations, whose margins are dragging the company down. by Jim Edwards
- Blog posts 2009-08-20
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