BNET Industries
Last Fiscal Year Sales:$30.0M
- Private
- US
Dow Jones Description
Outsourced Contact Center Services
Chief Executive Officer
Cecil J. PetittiNumber of Employees 3,700
Peer Companies
NAICS Code Wired Telecommunications Carriers: 517110
News & Analysis
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calltech communications llc - All News and Analysis
Teleperformance USA And CallTech Communications Merge
- 2006-03-01
SR. Teleperformance, a Paris-based provider of outsourced customer care, has announced the merger of its two most significant U.S. business entities: Teleperformance USA and CallTech Communications, LLC. Teleperformance USA operates in five countries with over 10,600 contact center stations and 11,600 employees, providing U.S. domestic, nearshore and offshore customer care,...
Central Indiana lands 600 new jobs.
- 2004-07-20
The Indianapolis Star Knight Ridder/Tribune Business News Jul. 20--CallTech Communications and Safeco Corp. will add a combined 600 jobs to the Indianapolis area, the companies said Monday. CallTech will open a call center in Fishers next month to handle technical...
Columbus, Ohio-based customer service firm to open Fishers, Ind., call center.
- 2004-07-19
By Bruce C. Smith, The Indianapolis Star Knight Ridder/Tribune Business News Jul. 19--CallTech Communications, a company that answers customer service phone calls for large businesses, will open a new call center in Fishers next month, eventually creating up to 500 jobs. ...
Teleperformance USA acquires 85% of CallTech Communications
- 2004-05-17
Business Editors PARIS--BUSINESS WIRE--May 17, 2004 SR.Teleperformance announced today the acquisition by Teleperformance USA, its leading U.S. subsidiary, of an 85% interest in CallTech Communications ('CallTech') from Summit Partners and individual shareholders. The founders of CallTech will continue to manage the company and retain a 15% shareholding. The...
Call Center in Columbus, Ohio, Wants to Add Jobs, If Incentives Are Offered.
- 2003-08-14
By Ken Stammen, The Columbus Dispatch, Ohio Knight Ridder/Tribune Business News Aug. 14--A Columbus company that takes customer-service calls for large businesses will add at least 300 jobs. The ...uestion is whether those jobs will be in Ohio. ...
200 Jobs Coming to Columbia, S.C., with Planned Opening of New Call Center.
- 2003-03-21
By Joe Guy Collier, The State, Columbia, S.C. Knight Ridder/Tribune Business News Mar. 21--A Columbus, Ohio, call center company plans to put a 200-person facility in Columbia. CallTech Communications LLC said Thursday that within a month it will open...
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Decision Makers
| Name (plus bio) | Position |
|---|---|
| Cecil J. Petitti | Chief Executive Officer |
| Kent Bowen | President |
| Kenton R. Bowen | President |
| Todd Price | Chief Technology Officer |
| Trevor Ferger | Executive Vice President, Sales & Marketing |
| Dennis A Harrison | Vice President of Business Development |
| Dennis M Harrison | Vice President of Business Development |
| Trevor Friesen | Vice President, Call Center Operations |
Board of Directors
| Name (plus bio) | Position |
|---|---|
| Robert J. Massey | Chairman |
C.J., is responsible for the general management and financial functions of the organization, and has several years? experience in managing all facets of call center operations. He is a major shareholder and Director of NetMed, Inc., a Columbus, Ohio-based technology and medical equipment company. A graduate of Ohio State University with a major in business, C.J. is active on several boards of directors including CallTech, NetWalk, and NetMed.
| Organization | Position | Status |
|---|---|---|
| Calltech Communications, LLC | Chief Executive Officer | Current |
Kent joined CallTech in September 1996. Prior to joining CallTech, Kent was a Vice President of Corporate Finance at Provident Bank in Columbus, Ohio. While he was with Provident, he financed many telecom-related programs. He previously was a Vice President with Bank One in Columbus. His financial expertise and banking experience make him a valuable asset to the CallTech team. Kent graduated from Ohio Northern University in 1985 with a dual degree in Accounting and Finance. He is a partner in Weiler-Bowen, Ltd, a real estate development firm.
| Organization | Position | Status |
|---|---|---|
| Calltech Communications, LLC | President | Current |
| Teleperformance S.A. | President | Current |
| Bank One Corp | Vice President | Former |
| Provident Bank | Vice President of Corporate Finance | Former |
| Ohio Northern University | Degree In Accounting and Finance | Former |
| Organization | Position | Status |
|---|---|---|
| Calltech Communications, LLC | President | Current |
| BancInsurance Corporation | Executive Vice President Teleperformance USA | Current |
| Calltech Communications, LLC | Director | Current |
| BancInsurance Corporation | Board of Directors | Current |
| Intogreat Companies, Inc. | Managing Committee Member | Current |
| Bank One Corp | Vice President | Former |
| Provident Bank | Vice President of Corporate Finance | Former |
Todd is also one of the founders of the Company and is the CallTech?s Chief Technology Officer. He has experience in all aspects of call center technology and possesses an extensive technical background in Internet technology plus several years? experience in call center operational management. Todd matriculated from Heidelberg University in Ohio with a major in computer science.
| Organization | Position | Status |
|---|---|---|
| Calltech Communications, LLC | Chief Technology Officer | Current |
| Organization | Position | Status |
|---|---|---|
| Calltech Communications, LLC | Executive Vice President, Sales & Marketing | Current |
| Teleperformance S.A. | Executive Vice President, Sales & Marketing | Current |
| Procter & Gamble | Former | |
| Xavier University | MBA | Former |
| Wake Forest University | BA | Former |
| Organization | Position | Status |
|---|---|---|
| Smoky Systems, LLC | Chief Information Officer | Current |
| Effective Teleservices, Inc. | Vice President of Business Development | Current |
| Calltech Communications, LLC | Vice President of Business Development | Current |
| University of Maryland | Ph.D. In Human Development | Former |
| Loyola College in Maryland | Master of Arts In Counseling | Former |
| Organization | Position | Status |
|---|---|---|
| Smoky Systems, LLC | Chief Information Officer | Current |
| Calltech Communications, LLC | Vice President of Business Development | Current |
| Effective Teleservices, Inc. | Vice President of Business Development | Current |
| Prague Power, LLC | Director of Litigation Support | Current |
| University of Maryland | Ph.D. In Human Development | Former |
| Loyola College in Maryland | Master of Arts In Counseling | Former |
Trevor joined the CallTech team in March of 1999. Before joining Calltech Communications, Trevor worked as an Operations Contract Manager/Helpdesk Manager for BellSouth.net where he specialized in call center consulting. Trevor started his career as a Workforce Manager for Frontier Communications, responsible for the performance of Frontier?s national customer service centers with over 2000 sales and service representatives. His career accomplishments include achieving BellSouth.net?s highest customer satisfaction results 3rd Quarter 1998, recipient of BellSouth.net?s Presidents Award 4th Quarter 1998, and received certification in call center and helpdesk management, February 1999. Trevor attended the Naval Academy and William Tyndale College.
| Organization | Position | Status |
|---|---|---|
| Teleperformance S.A. | Vice President of Call Center Operations | Current |
| Calltech Communications, LLC | Vice President, Call Center Operations | Current |
| BellSouth Corporation | Helpdesk Manager | Former |
| Organization | Position | Status |
|---|---|---|
| Internet Transaction Solutions, Inc. | Current | |
| Calltech Communications, LLC | Chairman | Current |
| Teleperformance S.A. | Chairman | Current |
| Compuserve Interactive Services, Inc. | Board Member | Current |
| Privacyware | Director | Current |
| Threatsentry | Director | Current |
| Compuserve Interactive Services, Inc. | Chief Executive Officer | Former |
| Compuserve Interactive Services, Inc. | President | Former |
| International Business Machines Corporation | sales manager | Former |
| WorldCom, Inc. | Former | |
| Priceline.com Incorporated | Former | |
| BellSouth Corporation | Former | |
| Control Data Corporation | Former | |
| Syracuse University | MBA | Former |
| College of the Holy Cross | Former |
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