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	<title><![CDATA[carlson marketing group Resources | BNET]]></title>
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	<description><![CDATA[White papers, case studies, business articles, and blog posts relating to carlson marketing group]]></description>
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		<title><![CDATA[Building loyalty goes beyond good customer satisfaction scores]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_hb4838/is_4_39/ai_n29423290]]></link>
		<description><![CDATA[Many of us have implemented an on-boarding program to address the immediate risk of attrition and to positively impact the strength of our initial customer relationships. Great news. But this is only a start toward building the relationship we need to attract, maintain and grow successful loyal households. Below are...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Tue, 01 May 2007 23:59:59 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/carlson+marketing+group.html"><![CDATA[Carlson Marketing Group]]></category>
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		<category domain="http://resources.bnet.com/topic/marketing.html"><![CDATA[MARKETING]]></category>
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		<title><![CDATA[Quick Hits.(News)(appointment of Jim Schroer of Carlson Marketing Group)(internet advertising expenditure surveys)(advertising contract between Sun Microsystems Inc. and Butler, Shine and Stern)]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_hb6517/is_200506/ai_n25860357]]></link>
		<description><![CDATA[Carlson Marketing Group taps auto vet as CEO    Carlson Marketing Group taps auto vet as CEO  ]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Mon, 13 Jun 2005 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/advertisement.html"><![CDATA[advertisement]]></category>
		<category domain="http://resources.bnet.com/topic/carlson+marketing+group.html"><![CDATA[Carlson Marketing Group]]></category>
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		<category domain="http://resources.bnet.com/topic/sun+microsystems+inc..html"><![CDATA[Sun Microsystems Inc.]]></category>
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		<category domain="http://rss.financialcontent.com/stocksymbol">JAVA</category>
		<category domain="tickers">JAVA</category>
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		<title><![CDATA[Managing the minutia: an effective workforce management strategy increases service levels with less effort.(BEST PRACTICES FOR CUSTOMER-CENTRIC ORGANIZATIONS)]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_hb4349/is_200503/ai_n15192690]]></link>
		<description><![CDATA[Carlson Marketing Group operates contact centers for more than a  dozen major loyalty programs, including the widely used airline  frequent-flyer systems. Growing internal pressure to do more with less  and mounting external pressure from clients puttin  Carlson Marketing Group operates contact centers for more than a...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Tue, 01 Mar 2005 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/carlson+marketing+group.html"><![CDATA[Carlson Marketing Group]]></category>
		<category domain="http://resources.bnet.com/topic/contact+center.html"><![CDATA[contact center]]></category>
		<category domain="http://resources.bnet.com/topic/strategy.html"><![CDATA[strategy]]></category>
		<category domain="http://resources.bnet.com/topic/workforce+management.html"><![CDATA[workforce management]]></category>
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		<title><![CDATA[Concern About Identity Theft Growing in Canada; Eighty Percent of Canadians Think Identity Theft Is a Serious Problem; One-Third More Concerned Than a Year Ago]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2005_Feb_28/ai_n11834360]]></link>
		<description><![CDATA[TORONTO and CHANTILLY, Va. -- Four in five Canadians think identity theft is a serious problem in Canada and that concern is growing as the number of people with personal experience with the crime increases, according to a new telephone poll conducted for Intersections Inc. (Nasdaq:INTX) and Carlson Marketing Group...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Mon, 28 Feb 2005 23:59:59 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/carlson+marketing+group.html"><![CDATA[Carlson Marketing Group]]></category>
		<category domain="http://resources.bnet.com/topic/company.html"><![CDATA[Company]]></category>
		<category domain="http://resources.bnet.com/topic/fraud.html"><![CDATA[fraud]]></category>
		<category domain="http://resources.bnet.com/topic/security.html"><![CDATA[SECURITY]]></category>
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		<title><![CDATA[Worldwide Customer Investment in Witness Systems' e-Learning Software Accelerates as Organizations Prioritize Training and Service Quality]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2005_Jan_11/ai_n8687292]]></link>
		<description><![CDATA[ATLANTA -- As demand for actionable learning continues to rise, global organizations select eQuality to optimize workforce performance and enhance customer experiences  Witness Systems (NASDAQ: WITS), a global provider of performance optimization software and services, today announced increased demand and momentum around its e-learning software solutions. As worldwide organizations...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Tue, 11 Jan 2005 23:59:59 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/agent.html"><![CDATA[agent]]></category>
		<category domain="http://resources.bnet.com/topic/carlson+marketing+group.html"><![CDATA[Carlson Marketing Group]]></category>
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		<category domain="http://resources.bnet.com/topic/performance.html"><![CDATA[performance]]></category>
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		<title><![CDATA[Intersections Inc. and Carlson Marketing Group Launch French Consumer Credit Monitoring Services in Canada]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_m0EIN/is_2004_Nov_24/ai_n7180368]]></link>
		<description><![CDATA[CHANTILLY, Va. & TORONTO -- Alerte creditMC Now Available to French-Speaking Consumers]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Wed, 24 Nov 2004 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/carlson+marketing+group.html"><![CDATA[Carlson Marketing Group]]></category>
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		<title><![CDATA[Intersections Inc. and Carlson Marketing Group Launch French Consumer Credit Monitoring Services in Canada.]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_hb5559/is_200411/ai_n23464760]]></link>
		<description><![CDATA[CHANTILLY, Va. & TORONTO, Nov 24, 2004 CCNMatthews via COMTEX    CHANTILLY, Va. & TORONTO, Nov 24, 2004 CCNMatthews via COMTEX  ]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Wed, 24 Nov 2004 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/carlson+marketing+group.html"><![CDATA[Carlson Marketing Group]]></category>
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		<title><![CDATA[AME Info, Abu Dhabi, United Arab Emirates, travel briefs column.]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_hb5553/is_200410/ai_n22250111]]></link>
		<description><![CDATA[AME Info, Abu Dhabi, United Arab Emirates Knight Ridder/Tribune  Business News    Oct. 9--GULF AIR LAUNCHES SHORT BREAKS: Gulf air has launched a  range of  short break holidays. The flight and hotel packages target  business people who  have little time to take full...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Sat, 09 Oct 2004 23:59:59 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/british+airways+plc..html"><![CDATA[British Airways Plc.]]></category>
		<category domain="http://resources.bnet.com/topic/carlson+marketing+group.html"><![CDATA[Carlson Marketing Group]]></category>
		<category domain="http://resources.bnet.com/topic/gulf+air.html"><![CDATA[Gulf Air]]></category>
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		<category domain="http://rss.financialcontent.com/stocksymbol">BAB</category>
		<category domain="tickers">BAB</category>
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		<title><![CDATA[Carlson Digital]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_go1964/is_200409/ai_n6494104]]></link>
		<description><![CDATA[carlsondigital.com   Owner: Carlson Marketing Group Founded: 1990 President, Europe and Asia Pacific: Robert Janes UK staff: 40 Declared turnover: 5,400,000 [pounds sterling] (yr to Dec 03) Business split: 30% design, 30% technical/development, 20% online marketing, 20% strategic consultancy Clients: Diageo, Muller, Goodyear Dunlop Tyres, Kimberley Clark, Equant, Akzo...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Thu, 30 Sep 2004 23:59:59 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/branding.html"><![CDATA[Branding]]></category>
		<category domain="http://resources.bnet.com/topic/carlson+marketing+group.html"><![CDATA[Carlson Marketing Group]]></category>
		<category domain="http://resources.bnet.com/topic/marketing.html"><![CDATA[MARKETING]]></category>
		<category domain="http://resources.bnet.com/topic/sales.html"><![CDATA[SALES]]></category>
		<category domain="http://resources.bnet.com/topic/strategy.html"><![CDATA[Strategy]]></category>
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		<title><![CDATA[RELATIONSHIP MANAGEMENT; Spoilt-For-Choice? - Standing out amidst a]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_qn5305/is_20040803/ai_n24914486]]></link>
		<description><![CDATA[In a world where it seems that every-thing has been done before, it's a battle in the gift-giving business to come up with something novel. Gift-weary executives with drawers full of pens, paperweights, redundant desk sets and other hackneyed knick-knacks, can get jaundiced about the thank-you process. On the other...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Tue, 03 Aug 2004 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/carlson+marketing+group.html"><![CDATA[Carlson Marketing Group]]></category>
		<category domain="http://resources.bnet.com/topic/company.html"><![CDATA[company]]></category>
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		<title><![CDATA[Marketing services agencies; Interactive and direct marketing lead the charge as marketing services shops gain 3.9% to $5.95 billion in revenue; Carlson tops independent agencies; Omnicom paces agency groups.(Special Report: Marketing Services)]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_hb6398/is_200405/ai_n25571181]]></link>
		<description><![CDATA[Byline: KENNETH WYLIE    Marketing services are back, not with a bang but with the steady  ring of the cash register.    Marketing services, defined in this report as direct marketing,  sales promotion and interactive, grew 3.9% in the U.S. to $5.95 billion ...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Mon, 17 May 2004 23:59:59 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/agency.html"><![CDATA[agency]]></category>
		<category domain="http://resources.bnet.com/topic/carlson+marketing+group.html"><![CDATA[Carlson Marketing Group]]></category>
		<category domain="http://resources.bnet.com/topic/marketing.html"><![CDATA[MARKETING]]></category>
		<category domain="http://resources.bnet.com/topic/revenue.html"><![CDATA[revenue]]></category>
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		<title><![CDATA[Goodway gets SC nod for listing on MSEB second board, BUSINESS TIMES]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_hb5556/is_200404/ai_n21972703]]></link>
		<description><![CDATA[Business Times Malaysia    04-03-2004     URL: http://www.btimes.com.my/   MARKETING services company, Carlson Marketing Group, will invest up to  RM7.6 million to set up a regional call center in Malaysia.    Its president for Asia-Pacific and West A  Business Times...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Sat, 03 Apr 2004 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/board.html"><![CDATA[board]]></category>
		<category domain="http://resources.bnet.com/topic/call-center.html"><![CDATA[call-center]]></category>
		<category domain="http://resources.bnet.com/topic/carlson+marketing+group.html"><![CDATA[Carlson Marketing Group]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
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		<title><![CDATA[AGDATA Inc., Charlotte, N.C., and Carlson Marketing Group, Minneapolis, agree to leverage their combined experience to create a seamless way for the distribution channel to report retail and wholesale sales information]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_hb3147/is_2_42/ai_n29076738]]></link>
		<description><![CDATA[AGDATA Inc., Charlotte, N.C., and Carlson Marketing Group, Minneapolis, agree to leverage their combined experience to create a seamless way for the distribution channel to report retail and wholesale sales information. The companies are acquiring access to the data reporting systems used in the HARVEST PARTNERS[R] preferred customer program from...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Mon, 01 Mar 2004 23:59:59 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/carlson+marketing+group.html"><![CDATA[Carlson Marketing Group]]></category>
		<category domain="http://resources.bnet.com/topic/charlotte.html"><![CDATA[Charlotte]]></category>
		<category domain="http://resources.bnet.com/topic/minneapolis.html"><![CDATA[Minneapolis]]></category>
		<category domain="http://resources.bnet.com/topic/sales.html"><![CDATA[SALES]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
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		<title><![CDATA[Halifax and Bank of Scotland Group's esure measures TV campaign with WebtraffIQ; Carlson Marketing Group measure television direct response esure `Calm Down Dear` campaign with web analytics agency WebtraffIQ.]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_hb5243/is_200402/ai_n19585117]]></link>
		<description><![CDATA[M2 PRESSWIRE-24 February 2004-WebtraffIQ: Halifax and Bank of  Scotland Group's esure measures TV campaign with WebtraffIQ;  Carlson Marketing Group measure television direct response esure `Calm  Down Dear` campaign with web analytics agency WebtraffIQC1994-2004 M2  COMMUNICATIONS LTD    RDATE:02262004    London, UK -...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Tue, 24 Feb 2004 23:59:59 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/advertisement.html"><![CDATA[advertisement]]></category>
		<category domain="http://resources.bnet.com/topic/agency.html"><![CDATA[agency]]></category>
		<category domain="http://resources.bnet.com/topic/carlson+marketing+group.html"><![CDATA[Carlson Marketing Group]]></category>
		<category domain="http://resources.bnet.com/topic/director.html"><![CDATA[director]]></category>
		<category domain="http://resources.bnet.com/topic/marketing.html"><![CDATA[MARKETING]]></category>
		<category domain="http://resources.bnet.com/topic/tvs.html"><![CDATA[TVs]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
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		<title><![CDATA[Hot on the trail.]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_hb4692/is_200310/ai_n17685385]]></link>
		<description><![CDATA[Oct 22, 2003 (Marketing Magazine NZ - ABIX via COMTEX)    Businesses have reportedly become aware that customers relationship  management CRM is part of a process. Laurence Buchana, of SAP  Australia and New Zealand, says that in the past, business tended to  ignore the "relationship"...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Wed, 22 Oct 2003 23:59:59 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/carlson+marketing+group.html"><![CDATA[Carlson Marketing Group]]></category>
		<category domain="http://resources.bnet.com/topic/crm.html"><![CDATA[CRM]]></category>
		<category domain="http://resources.bnet.com/topic/marketing.html"><![CDATA[MARKETING]]></category>
		<category domain="http://resources.bnet.com/topic/pivotal+corp..html"><![CDATA[Pivotal Corp.]]></category>
		<category domain="http://resources.bnet.com/topic/sap+ag.html"><![CDATA[SAP AG]]></category>
		<category domain="http://resources.bnet.com/topic/software.html"><![CDATA[SOFTWARE]]></category>
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		<category domain="http://rss.financialcontent.com/stocksymbol">SAP</category>
		<category domain="tickers">SAP</category>
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		<title><![CDATA[Carlson Digital]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_go1964/is_200309/ai_n9226077]]></link>
		<description><![CDATA[19   carlson-europe.com    Owner: Carlson Marketing Group UK    Founded: 1990    MD: Frank McCusker UK staff: 30    Declared turnover: 5,100,000 [pounds sterling]    Business split: 30% design, 30% technical and development, 20% strategic consultancy, 20% online...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Thu, 25 Sep 2003 23:59:59 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/agency.html"><![CDATA[agency]]></category>
		<category domain="http://resources.bnet.com/topic/carlson+marketing+group.html"><![CDATA[Carlson Marketing Group]]></category>
		<category domain="http://resources.bnet.com/topic/marketing.html"><![CDATA[MARKETING]]></category>
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		<title><![CDATA[New brooms' clean sweep: the 2003 Promotional Marketing Agency Reputations Survey has shown that a total rethink can pay dividends for established companies during turbulent times, says David Reed]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_go1550/is_200309/ai_n9306321]]></link>
		<description><![CDATA[What's in a name? The promotional marketing industry has been pondering this question for the past couple of years. The results of this year's Promotional Marketing Agency Reputations Survey suggest that how you answer that question is very important.   Two long-established players in the promotional marketing world have...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Thu, 25 Sep 2003 23:59:59 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/agency.html"><![CDATA[agency]]></category>
		<category domain="http://resources.bnet.com/topic/carlson+marketing+group.html"><![CDATA[Carlson Marketing Group]]></category>
		<category domain="http://resources.bnet.com/topic/dividend.html"><![CDATA[dividend]]></category>
		<category domain="http://resources.bnet.com/topic/marketing.html"><![CDATA[MARKETING]]></category>
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		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
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		<title><![CDATA[The right mix of reward and recognition.]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_hb4692/is_200309/ai_n17846122]]></link>
		<description><![CDATA[Sep 12, 2003 (Australian Banking & Finance - ABIX via COMTEX)    Banks and other groups have to reward key stakeholders. They must  reward employees and customers in order to maintain the relationship and  engender loyalty. There is no question that reward programs, loyalty  programs...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Fri, 12 Sep 2003 23:59:59 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/banking.html"><![CDATA[Banking]]></category>
		<category domain="http://resources.bnet.com/topic/carlson+marketing+group.html"><![CDATA[Carlson Marketing Group]]></category>
		<category domain="http://resources.bnet.com/topic/sales.html"><![CDATA[SALES]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
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		<title><![CDATA[Peppers & Rogers Group.(Looking Inside)(acquired by Carlson Marketing Group)(Brief Article)]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_hb5262/is_200308/ai_n20387175]]></link>
		<description><![CDATA[Peppers & Rogers Group of Norwalk, a leading authority on  customer-based business strategy., has been acquired by Carlson  Marketing Group of Minneapolis.    Once joined, the two firms will help global Fortune 500 companies  accelerate the development and execution of their customer-based  business initiatives...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Mon, 25 Aug 2003 23:59:59 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/carlson+marketing+group.html"><![CDATA[Carlson Marketing Group]]></category>
		<category domain="http://resources.bnet.com/topic/.html"><![CDATA[]]></category>
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		<title><![CDATA[Carlson Marketing Group and Peppers & Rogers Group Join Forces.]]></title>
		<link><![CDATA[http://findarticles.com/p/articles/mi_hb5559/is_200308/ai_n23424518]]></link>
		<description><![CDATA[MINNEAPOLIS, MINNESOTA and NORWALK, CONNECTICUT, Aug 13, 2003  CCNMatthews via COMTEX -- Industry Leaders Come Together to Create a  Unique Solution that Combines World-class Customer Strategy with  Flawless Execution for Measurable Results    Carlson Marketing Group, a recognized leader in Relationship  Marketing, today announced...]]></description>
		<s:doctype><![CDATA[Research articles]]></s:doctype>
		<pubDate>Wed, 13 Aug 2003 23:59:59 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/carlson+marketing+group.html"><![CDATA[Carlson Marketing Group]]></category>
		<category domain="http://resources.bnet.com/topic/strategy.html"><![CDATA[Strategy]]></category>
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