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	<title><![CDATA[center Resources | BNET]]></title>
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	<description><![CDATA[White papers, case studies, business articles, and blog posts relating to center]]></description>
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		<title><![CDATA[DaVita Inc. Q3 2009 Earnings Call Transcript]]></title>
		<link><![CDATA[http://www.bnet.com/2462-14046_23-360438.html]]></link>
		<description><![CDATA[ Question-and-Answer SessionOperator Operator Instructions Your first question comes from the line of Steven Silver. Please go ahead, sir. Kent Thiry  Steven? Is your mute on, Steven? Operator, perhaps we go on to the next one and come back to him. Operator Absolutely, of course, next question comes from...]]></description>
		<s:doctype><![CDATA[Earnings calls]]></s:doctype>
		<pubDate>Tue, 03 Nov 2009 18:13:13 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/texas.html"><![CDATA[Texas]]></category>
		<category domain="http://resources.bnet.com/topic/call+transcript.html"><![CDATA[Call Transcript]]></category>
		<category domain="http://resources.bnet.com/topic/wachovia+corp..html"><![CDATA[Wachovia Corp.]]></category>
		<category domain="http://resources.bnet.com/topic/earnings.html"><![CDATA[Earnings]]></category>
		<category domain="http://resources.bnet.com/topic/center.html"><![CDATA[Center]]></category>
		<category domain="http://resources.bnet.com/topic/davita+inc..html"><![CDATA[DaVita Inc.]]></category>
		<category domain="http://resources.bnet.com/topic/marketing+research.html"><![CDATA[Marketing Research]]></category>
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		<category domain="http://rss.financialcontent.com/stocksymbol">DVA</category>
		<category domain="http://rss.financialcontent.com/stocksymbol">WB</category>
		<category domain="tickers">DVA,WB</category>
	</item>
	<item>
		<title><![CDATA[The Contact Centre Is Not a Cost Centre | BTalk Australia]]></title>
		<link><![CDATA[http://blogs.bnetau.com.au/aussierules/2009/04/30/the-contact-centre-is-not-a-cost-centre-btalk-australia/]]></link>
		<description><![CDATA[(Episode 234: 12 min 10) Why do most businesses consider the contact centre as nothing more than a cost, when in reality it has a focus on obtaining and retaining revenue. Close it down and you'll be waving goodbye to your customers. So do you have the right approach to...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Thu, 30 Apr 2009 13:32:24 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/center.html"><![CDATA[Center]]></category>
		<category domain="http://resources.bnet.com/topic/contact+centre.html"><![CDATA[Contact Centre]]></category>
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		<title><![CDATA[Abiomed, Inc. Q3 2009 Earnings Call Transcript]]></title>
		<link><![CDATA[http://www.bnet.com/2462-14046_23-269875.html]]></link>
		<description><![CDATA[ Question-and-Answer SessionOperator Operator Instructions Your first question comes from the line of Greg Simpson - Stifel Nicolaus. Greg Simpson - Stifel Nicolaus & Company, Inc. Mike, I would like to start with the commercial side of the Impella ramp. My understanding what you are saying correctly is that I...]]></description>
		<s:doctype><![CDATA[Earnings calls]]></s:doctype>
		<pubDate>Tue, 17 Feb 2009 10:22:22 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/revenue.html"><![CDATA[Revenue]]></category>
		<category domain="http://resources.bnet.com/topic/ramp.html"><![CDATA[Ramp]]></category>
		<category domain="http://resources.bnet.com/topic/call+transcript.html"><![CDATA[Call Transcript]]></category>
		<category domain="http://resources.bnet.com/topic/earnings.html"><![CDATA[Earnings]]></category>
		<category domain="http://resources.bnet.com/topic/center.html"><![CDATA[Center]]></category>
		<category domain="http://resources.bnet.com/topic/abiomed+inc..html"><![CDATA[ABIOMED Inc.]]></category>
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		<category domain="http://resources.bnet.com/topic/seeking+alpha.html"><![CDATA[Seeking Alpha]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">ABMD</category>
		<category domain="tickers">ABMD</category>
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		<title><![CDATA[Edwards Lifesciences Corporation. Q4 2008 Earnings Call Transcript]]></title>
		<link><![CDATA[http://www.bnet.com/2462-14046_23-265932.html]]></link>
		<description><![CDATA[ Question-and-Answer SessionOperator Thank you [Operator Instructions] Our first question is coming from Jason Mills with Canaccord Adams. Please state your question. Jason Mills &#8211; Canaccord Adams  Thanks guys. Congratulations on a good quarter. My first question Mike is out of Europe and is specific to the SAPIEN franchise....]]></description>
		<s:doctype><![CDATA[Earnings calls]]></s:doctype>
		<pubDate>Tue, 03 Feb 2009 17:48:15 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/call+transcript.html"><![CDATA[Call Transcript]]></category>
		<category domain="http://resources.bnet.com/topic/earnings.html"><![CDATA[Earnings]]></category>
		<category domain="http://resources.bnet.com/topic/center.html"><![CDATA[Center]]></category>
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		<category domain="http://resources.bnet.com/topic/edwards+lifesciences+corp..html"><![CDATA[Edwards Lifesciences Corp.]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">EW</category>
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		<title><![CDATA[Abiomed, Inc., F2Q09 (Qtr End 9/30/08) Earnings Call Transcript]]></title>
		<link><![CDATA[http://www.bnet.com/2462-14046_23-248045.html]]></link>
		<description><![CDATA[ Question-and-Answer Session Operator  Operator Instructions.  Our first question comes from the line of Greg Simpson Greg Simpson - Stifel Nicolaus & Company, Inc. Greg Simpson - Stifel Nicolaus & Company, Inc.  Can you give us maybe some commentary around what we are seeing at centers that...]]></description>
		<s:doctype><![CDATA[Earnings calls]]></s:doctype>
		<pubDate>Mon, 10 Nov 2008 10:28:17 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/patient.html"><![CDATA[Patient]]></category>
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		<category domain="http://resources.bnet.com/topic/center.html"><![CDATA[Center]]></category>
		<category domain="http://resources.bnet.com/topic/abiomed+inc..html"><![CDATA[ABIOMED Inc.]]></category>
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		<category domain="http://resources.bnet.com/topic/patient.html"><![CDATA[Patient]]></category>
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		<category domain="http://resources.bnet.com/topic/center.html"><![CDATA[Center]]></category>
		<category domain="http://resources.bnet.com/topic/abiomed+inc..html"><![CDATA[ABIOMED Inc.]]></category>
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		<category domain="http://rss.financialcontent.com/stocksymbol">ABMD</category>
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		<title><![CDATA[Online Degree Programs: An Example Of Attainable Education]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=380946]]></link>
		<description><![CDATA[Online degrees have transformed over time as well. The education that used to be offered by negligible 'Degree centers' or certification offered via the distance courses of twenty years ago are incomparable to the quality of virtual education nowadays. Training centers would mail papers and documents that students would read,...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Fri, 18 Jan 2008 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/education.html"><![CDATA[Education]]></category>
		<category domain="http://resources.bnet.com/topic/center.html"><![CDATA[Center]]></category>
		<category domain="http://resources.bnet.com/topic/discoveryarticles.com.html"><![CDATA[DiscoveryArticles.com]]></category>
	</item>
	<item>
		<title><![CDATA[Dealing With Stress With Emotional Intelligence]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=345541]]></link>
		<description><![CDATA[Internal conflict can be prevented by proactively building relationships within the support center and with other support groups within the organization, such as product development. Social activities such as serving occasional lunches in the support center for others or "Last Friday of the Month" socials that allow employees to mingle...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Wed, 01 Nov 2006 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/relationship.html"><![CDATA[Relationship]]></category>
		<category domain="http://resources.bnet.com/topic/center.html"><![CDATA[Center]]></category>
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		<category domain="http://resources.bnet.com/topic/tools+%2526+techniques.html"><![CDATA[Tools & Techniques]]></category>
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		<title><![CDATA[Doing Business Globally - Marketing "Brand Melbourne"]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=242026]]></link>
		<description><![CDATA[Today Melbourne is seen as Australia's cultural centre, sporting centre, legal centre, medical centre, education centre, union centre - but not Australia's financial or business centre. For many years, The Stock Exchange of Melbourne was the centre of Australian finance. The author questions whether Melbourne as Australia's cultural centre is...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Tue, 12 Oct 2004 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/brand.html"><![CDATA[Brand]]></category>
		<category domain="http://resources.bnet.com/topic/melbourne.html"><![CDATA[Melbourne]]></category>
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		<category domain="http://resources.bnet.com/topic/center.html"><![CDATA[Center]]></category>
		<category domain="http://resources.bnet.com/topic/roy+morgan+research.html"><![CDATA[Roy Morgan Research]]></category>
		<category domain="http://resources.bnet.com/topic/financial+accounting.html"><![CDATA[Financial Accounting]]></category>
		<category domain="http://resources.bnet.com/topic/branding.html"><![CDATA[Branding]]></category>
		<category domain="http://resources.bnet.com/topic/finance.html"><![CDATA[Finance]]></category>
		<category domain="http://resources.bnet.com/topic/marketing.html"><![CDATA[Marketing]]></category>
	</item>
	<item>
		<title><![CDATA[Road Note 67]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=113900]]></link>
		<description><![CDATA[Funded jointly by the Cairns City Council and Queensland Government, the $21 million Cairns Esplanade Project was opened to the public in March 2003. After years of public consultation to assess how the foreshore fronting Trinity Inlet could best be developed to meet the needs of the public, and the...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Sat, 01 May 2004 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/center.html"><![CDATA[Center]]></category>
	</item>
	<item>
		<title><![CDATA[Special Delivery: Options & Upgrades]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=65714]]></link>
		<description><![CDATA[Design centers that cater to new home buyers for options and upgrades selection can run the spectrum from floor space in corporate headquarters to freestanding facilities and everything in between. The standards are this: there are no standards. Add to this the fact that method, operation, and delivery has eluded...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Wed, 01 Jan 2003 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/delivery.html"><![CDATA[Delivery]]></category>
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	<item>
		<title><![CDATA[Medicaid Makeover: Six Tough (and Unavoidable) Choices on the Road to Reform]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=171861]]></link>
		<description><![CDATA[The Deloitte Center for Health Solutions is committed to developing answers to the most difficult challenges facing U.S. health care by bringing all sides together to find common-ground solutions to shared problems: patients and families, health care providers, health plans and other payors, life sciences companies, employers and employees, and...]]></description>
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