certification and help desk institute

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Sterling Commerce achieves HDI (help desk institute) certification for customer support in EMEA.

M2 PRESSWIRE-19 January 2004-STERLING COMMERCE: Sterling Commerce achieves HDI help desk institute certification for customer support in EMEAC1994-2004 M2 COMMUNICATIONS LTD RDATE:01192004 London - Sterling Commerce, a leading provider of business integration solutions, has been awarded the coveted Help Desk Institute...

Tags: certification, Help Desk Institute, Quality, Sterling Commerce

Research articles 2004-01-19

Help Desk Institute Introduces New Level of Certification Testing and Training for Help Desk Senior Analysts

Business Editors/Technology Writers COLORADO SPRINGS, Colo.--BUSINESS WIRE--July 29, 2002 Help Desk Institute HDI, the world's largest industry association for help desk and support professionals, today announced the introduction of a new level of HDI Certification - the Help Desk Senior Analyst HDSA. HDI's HDSA Certification and its...

Tags: certification, Help Desk Institute, training

Research articles 2002-07-29

IKON Education Services to Offer Help Desk Institute Certification Training

Business Editors/High-Tech Writers COLORADO SPRING, Colo.--BUSINESS WIRE--Feb. 26, 2001 Expanded Access to Premium Training Program Facilitates Career Advancement for Support Professionals IKON Education Services, a business unit of IKON Office Solutions, Inc. (NYSE:IKN), and Help Desk Institute HDI, a ThinkService professional community, and the world's largest...

Tags: certification, Help Desk Institute, training

Research articles 2001-02-26

Remedy Corporation Provides Help Desk Institute Certification Training Worldwide; Expanded Access to Premium Training Facilitates Career Advancement for IT Professionals

Business Editors/High-Tech Writers MOUNTAIN VIEW, Calif.--BUSINESS WIRE--Nov. 13, 2000 RemedyR Corp., a leading provider of Information Technology Service Management ITSM, Customer Relationship Management CRM and eProcurement solutions (Nasdaq:RMDY), and Help Desk Institute HDI, the world's largest membership association for service and support professionals, announced today that Remedy will...

Tags: career, certification, Help Desk Institute, Remedy Corp., training

Research articles 2000-11-13

Additional Resources

Help Desk Institute launches HDI eUniversity; offers online training for service professionals. (HR/Training).(Brief Article)

The Help Desk Institute, an association of help desk and support professionals, has launched the HDI eUniversity, to provide support professionals with online professional development, training, and certification programs. The Help Desk Institute, an association of help desk and support professionals,...

Tags: Help Desk Institute, Human Resources, online training, training

Research articles 2002-11-01

Help Desk Institute Launches Online Training for HDI Certification Preparatory Courses

Business Editors COLORADO SPRINGS, Colo.--BUSINESS WIRE--Aug. 20, 2002 Help Desk Institute HDI, the world's largest industry association for help desk and support professionals, today announced that it has launched an online training program to deliver its popular HDI Certification preparatory courses. HDI's online certification training program provides...

Tags: Help Desk Institute, training

Research articles 2002-08-20

SCInc Premier Help Desk Training Organization Announces 2003 Events

Business Editors DENVER--BUSINESS WIRE--Dec. 18, 2002 Eric Svendsen, Ph.D, CEO of SCInc and Chairman of Help Desk Institute's eUniversity, has announced a series of dynamic certification training events for support professionals in 2003. The next event, targeted to customer support, support center and help desk professionals, will...

Tags: Help Desk Institute

Research articles 2002-12-18

HDI Training and Certification Event to Feature New Course, Updated Curricula Leading To HDA Certification and Private Tours of Leading Support Centers

Business Editors and High Tech Writers COLORADO SPRINGS, Colo.--BUSINESS WIRE--April 4, 2001 Help Desk Institute HDI, a ThinkService professional community and the world's largest membership association for service and support professionals, announced that it will host its next training and certification event at The New Hilton Dallas Park...

Tags: Help Desk Institute, training

Research articles 2001-04-04

IT salary survey reveals the secret to gaining a pay rise.

M2 PRESSWIRE-11 April 2005-Helpdesk and IT Support Show: IT salary survey reveals the secret to gaining a pay riseC1994-2005 M2 COMMUNICATIONS LTD RDATE:11042005 London, Monday - The secret to receiving a pay rise is to swat up and obtain helpdesk qualifications...

Tags: Help Desk Institute, ITIL, job, salary, survey, training, women

Research articles 2005-04-11