<![CDATA[certification and help desk institute Resources | BNET]]> en-us <![CDATA[Sterling Commerce achieves HDI (help desk institute) certification for customer support in EMEA.]]> Mon, 19 Jan 2004 23:59:59 -0800 <![CDATA[Help Desk Institute Introduces New Level of Certification Testing and Training for Help Desk Senior Analysts]]> Mon, 29 Jul 2002 23:59:59 -0700 <![CDATA[IKON Education Services to Offer Help Desk Institute Certification Training]]> Mon, 26 Feb 2001 23:59:59 -0800 <![CDATA[Remedy Corporation Provides Help Desk Institute Certification Training Worldwide; Expanded Access to Premium Training Facilitates Career Advancement for IT Professionals]]> Mon, 13 Nov 2000 23:59:59 -0800