CGI's challenge was multifold: transfer 125 applications from mainframe to PC, client server and Web platforms; deploy new enhanced applications on more than 10,000 workstations; redesign the infrastructure and implement new billing, customer care, service provisioning and network surveillance applications. CGI Group did all the technical work of modifying applications...
With shrinking margins in the trade business, one of ANZ's biggest challenges has been to improve service levels and increase the scale of operations, without adding costs. The bank must provide its widely dispersed client base with high-quality customer service and consistent products-cost efficiently and without jeopardizing the strength of...
Bell was seeking to integrate its various trouble management systems and provide seamless one-stop service to customers using a number of Bell products. CGI and Bell therefore teamed up to create the Problem Resolution Services PRS program. PRS was designed to integrate Bell's trouble management systems and processes, enable customers...
Under a longstanding contract for outsourcing, CGI does application development and support for Bell Canada. One of the most challenging projects was for KeyPak, a bundle of services aimed at small and medium-sized businesses. KeyPak includes long distance, voice mail, Internet access, and Yellow Pages, all rolled into one package...
The Inbound - Outbound Flat Rate Base project amalgamated two distinct revenue-generating billing initiatives in order to leverage synergies and reduce overlap and contention. The biggest challenge facing CGI and Bell's IS/IT group was the extremely tight time frames to make the necessary changes to the billing and BCCS platforms....
Bell needed a solution that would enable it to reduce the impact of its manual processes and in doing so consistently increase efficiencies and automated customer services. However, when developing new initiatives in the telecommunications industry, time is of the essence. This posed a further challenge, for quality and reliability...
Plug-ins is computer cards that help Bell establish connectivity between lines when its customers communicate using its systems. CGI was asked to take over the project management because of the sheer magnitude of the challenge. CGI recommended that Bell build on its existing SAP technology. CGI's extensive expertise in all...
CGI's challenge was to use the SAP Portal module to link the three companies and streamline the supply process. Entries needed to be transmitted from Bell Canada to its cable installation partners, but remain in the Bell system for tracking. The most challenging aspect of this link would be enabling...
CGI was asked to provide AXA's management, world's largest insurance companies, with high-level assistance in designing an e-Business strategic plan setting the roadmap for a three-year cycle - and outline strategic initiatives (including quick-win projects) for that period. But, first came the complex task of assessing AXA's competitive position in...
AXA Canada is one of the country's leading damage insurance companies. When PeopleSoft decided that as of December 31, 2000, it would no longer support the AS400 platform, AXA Canada had to change the existing platform and meanwhile they didn't had sufficient manpower to provide solid technical support. They therefore...
The key component for Bell in its finance transformation was to use new SAP tools (BW, Portal, and SEM) in order to improve and streamline its accounting procedures and internal and external reporting processes. CGI's task would be to redesign and implement accounting and financial processes specific to planning, budgeting,...
While Telstra, Australia's original and largest telecommunications provider, has a stand-alone credit management tool for its mass-market retail customers, its top-end corporate and government customers required a more sophisticated approach to manage outstanding debt and minimize bad debt expense. To gain a more holistic view of its major accounts, and...
Canada's federal health department, Health Canada, operates a program to provide Native Canadians with drug, dental and medical benefits not available under Canada's provincial and territorial health insurance plans. When it comes to migrating a complex information system from one company to another, there's no substitute for experience. By skillfully...
Insurance companies have long been recognized for their exceptional rigor and highly precise procedures. During this fourth mandate, CGI and L'UNION CANADIENNE decided to further hone the effectiveness of communications between their respective representatives in order to assure total transparency of IT resources. CGI wanted its client to receive the...
A biotechnology company specializing in proteomics, Caprion needed an enormous computing power and a gigantic storage capacity to handle the algorithms that its laboratory develops to facilitate research and speed up the discovery process of drugs. CGI began by hosting Caprion's equipment and managing the temporary Web site of the...
The progressive America First Credit Union saw the need to give their members fast loan decisions in order to stay competitive in the financial marketplace and continue to increase growth. They needed a process that would allow them to quickly serve their members in the call center to fulfill their...
In a competitive bid, AXA Australia chose AMS in 2002 as its strategic partner. CGI-AMS's CRM leadership and expertise, in-depth industry knowledge and collaborative approach demonstrated the know-how required to improve AXA Australia's customer retention by more than 200 percent over the previous period's goals. CGI-AMS helped revise AXA Australia's...
The Oil and Gas Division at the Private Bank of Bank of America had been looking to replace its legacy Trust Accounting Management System for management of their clients' oil and gas interests. With no "off-the-shelf" product available, CGI offered the best solution. Leveraging its expertise in the upstream oil...
The company was faced with the costly and complex task of upgrading aging AS/400 systems to improve its business performance and position itself for future growth. It was also looking to make its IT costs more predictable, improve its responsiveness to changing business conditions and take advantage of new technologies....
Huntington National Bank, the primary subsidiary of Huntington Bancshares Incorporated, a $30 billion regional bank holding company headquartered in Columbus, Ohio, was seeking to replace its homegrown originations system with a best-in-class solution that would allow greater flexibility, functionality, and scalability. After evaluating systems from several providers, Huntington turned to...
