CGI's challenge was multifold: transfer 125 applications from mainframe to PC, client server and Web platforms; deploy new enhanced applications on more than 10,000 workstations; redesign the infrastructure and implement new billing, customer care, service provisioning and network surveillance applications. CGI Group did all the technical work of modifying applications...
In striking this landmark agreement with CGI, Bell Canada aims to fulfill a number of key business and financial objectives. As principal systems integrator, CGI is responsible for the development, management and maintenance of Bell's application systems, help desk support and all distributed systems operations for Bell Canada. CGI helped...
Bell was seeking to integrate its various trouble management systems and provide seamless one-stop service to customers using a number of Bell products. CGI and Bell therefore teamed up to create the Problem Resolution Services PRS program. PRS was designed to integrate Bell's trouble management systems and processes, enable customers...
CGI's role in the engagement was to work together with Bell to establish the system requirements and to take on the responsibility for the entire "One Bill" Ordering Tool interface. They needed to find ways to expedite the development process without compromising quality. The CGI team of experts drew on...
CGI felt that Project Omega would provide a platform upon which projects could leverage the Enterprise Application Integration EAI infrastructure to access Bell's legacy systems with mechanized order processing and data retrieval from non-integrated sales and service channels. With the first release of Omega, Bell sought to electronically submit service...
Under a longstanding contract for outsourcing, CGI does application development and support for Bell Canada. One of the most challenging projects was for KeyPak, a bundle of services aimed at small and medium-sized businesses. KeyPak includes long distance, voice mail, Internet access, and Yellow Pages, all rolled into one package...
The Inbound - Outbound Flat Rate Base project amalgamated two distinct revenue-generating billing initiatives in order to leverage synergies and reduce overlap and contention. The biggest challenge facing CGI and Bell's IS/IT group was the extremely tight time frames to make the necessary changes to the billing and BCCS platforms....
Bell needed a solution that would enable it to reduce the impact of its manual processes and in doing so consistently increase efficiencies and automated customer services. However, when developing new initiatives in the telecommunications industry, time is of the essence. This posed a further challenge, for quality and reliability...
Plug-ins is computer cards that help Bell establish connectivity between lines when its customers communicate using its systems. CGI was asked to take over the project management because of the sheer magnitude of the challenge. CGI recommended that Bell build on its existing SAP technology. CGI's extensive expertise in all...
The key component for Bell in its finance transformation was to use new SAP tools (BW, Portal, and SEM) in order to improve and streamline its accounting procedures and internal and external reporting processes. CGI's task would be to redesign and implement accounting and financial processes specific to planning, budgeting,...
TELUS Corporation, one of Canada's leading telecommunication companies, regularly turns to CGI for assistance in new product development and enhancements, implementations and problem solving. The CGI/TELUS team decided on a phased-in approach for each product and TELUS relied on CGI's experience and expertise when it came to making the products...
The Laurentian Bank of Canada LBC was seeking to rapidly implement when CGI became its IT outsourcing partner in 2001 was a Web-based application known as Pret marchand, which would allow merchants to request loans for certain customers through LBC, on line and virtually in real time. CGI implemented the...
CGI created the "AutoPlus system", and its applications have served the insurance industry well. As business volumes and the acceptance of Web-based delivery increased, the capacity of the old system was strained and service was being impacted. CGI recognized the need to reposition the AutoPlus system and at the same...
Canada's federal health department, Health Canada, operates a program to provide Native Canadians with drug, dental and medical benefits not available under Canada's provincial and territorial health insurance plans. When it comes to migrating a complex information system from one company to another, there's no substitute for experience. By skillfully...
Insurance companies have long been recognized for their exceptional rigor and highly precise procedures. During this fourth mandate, CGI and L'UNION CANADIENNE decided to further hone the effectiveness of communications between their respective representatives in order to assure total transparency of IT resources. CGI wanted its client to receive the...
A biotechnology company specializing in proteomics, Caprion needed an enormous computing power and a gigantic storage capacity to handle the algorithms that its laboratory develops to facilitate research and speed up the discovery process of drugs. CGI began by hosting Caprion's equipment and managing the temporary Web site of the...
With this in mind, Saskatoon Credit Union began investigating for a replacement banking system product to provide greater flexibility with enhanced features while maintaining cost effectiveness. Saskatoon Credit Union had discussions with various credit union institutions to obtain information with relation to individual proprietary banking systems. After careful scrutiny, Ovation...
The progressive America First Credit Union saw the need to give their members fast loan decisions in order to stay competitive in the financial marketplace and continue to increase growth. They needed a process that would allow them to quickly serve their members in the call center to fulfill their...
The Oil and Gas Division at the Private Bank of Bank of America had been looking to replace its legacy Trust Accounting Management System for management of their clients' oil and gas interests. With no "off-the-shelf" product available, CGI offered the best solution. Leveraging its expertise in the upstream oil...
The company was faced with the costly and complex task of upgrading aging AS/400 systems to improve its business performance and position itself for future growth. It was also looking to make its IT costs more predictable, improve its responsiveness to changing business conditions and take advantage of new technologies....
