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charles spinosa

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Promise-Based Management: The Idea in Brief ...; Tags: Donald N. Sull, In Brief, Harvard Business Review, Promises, Accountability, Management, Networking, Explicitness, Provider, Charles Spinosa, Promise, Customer; Articles 2007-11-07

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Donald Sull: Manage by Commitments, Not Hierarchies: Donald Sull of the London Business School knows what makes your organization tick. He is an authority on the kind of changes companies need to make in order to respond more quickly to changing markets, global trends and even crises. It seems like quite a few...; Tags: Commitment, Organization, Tqm/Six Sigma/ISO 9000, Quality, Leadership, Strategy, Supply Chain, It Operations, Business Operations, Management, Jeremy Dann; Blog posts 2009-03-04

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Your Work The 7 Interview Questions You Must Ask

The 7 Interview Questions You Must Ask

Forget 'What are your strengths and weaknesses?' If you want to get the real dope on prospective employees, ask job candidates these seven questions.
Your Industry Why Goldman's Apology Was a Waste of Time and Money

Why Goldman's Apology Was a Waste of Time and Money

Goldman Sachs (GS) apologized for its role in the financial crisis this week and announced it would invest $500 million in small businesses as a mea culpa. But corporate reputation expert Eric Dezenhall believes the move may be an expensive and pointless kabuki show for the unwashed masses who don't understand how the firm really works.
Your Money Death in the Family: 12 Things to Do Now

Death in the Family: 12 Things to Do Now

Hang onto this essential checklist, so you’ll know what to do when the time comes.