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chief customer officer

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Profiling the Chief Customer Officer
Is the chief customer officer a meaningful addition to the widening CXO pantheon, or just a flavor-of-the-moment corporate deity? All the forces of gravity suggest the chief customer officer CCO position needs to exist. Organizations are deploying CRM strategies and technologies, embracing one-to-one marketing and building multichannel, or hybrid, selling...
Tags: Information Today Inc., Officer, Chief Customer Officer, Sales Strategy, Strategy, Sales Force Management, Sales, Management
White papers 2001-01-01

Additional Resources

EnterpriseDB Completes Executive Team With Industry Veterans; Garland Hall to Become Chief Customer Officer; Chris Van Wagoner to Lead Marketing Organization
ISELIN, N.J. -- EnterpriseDB, the world's leading enterprise-class, open source database company, announced today that Garland Hall, formerly chief customer officer of webMethods, has joined EnterpriseDB as its chief customer officer and that Chris Van Wagoner, formerly of CommVault, has joined EnterpriseDB as vice president of marketing. The company also...
Research articles 2006-06-29
NuEdge Systems Names Chief Customer Officer; Ted Uczen to Lead Customer Advocacy Initiative
Business/Technology Editors DENVER--BUSINESS WIRE--April 27, 2000 In an industry first, marketing automation leader NuEdge Systems has established an executive-level position for ensuring customer satisfaction. The company, formed by the recent merger of RTMS and Customer Insight Company, has promoted Ted Uczen to chief customer officer CCO. Uczen,...
Tags: NuEdge Systems LLC
Research articles 2000-04-27
Storecast Merchandising Corporation Names New Chief Customer Officer; Former Procter & Gamble Veteran to Spearhead Retail-Focused Growth Initiatives
MALVERN, Pa. AND CINCINNATI -- Storecast Merchandising Corporation, a leading provider of merchandising services to major food and drug retailers and manufacturers, today announced that former Procter & Gamble veteran Glenn Hartman has been named its new chief customer officer. In this role, Mr. Hartman will be responsible for establishing...
Tags: Procter & Gamble Co.
Research articles 2006-01-17
i2 Names Barbara Stinnett Executive Vice President and Chief Customer Officer
DALLAS -- i2 Technologies, Inc. (Nasdaq:ITWO) today announced that Barbara Stinnett has been named executive vice president of customer operations and chief customer officer CCO. In this role, she will lead all of i2's newly formed industry, sales, services and marketing organizations. Her responsibilities include creating strategic and tactical plans...
Tags: i2 Technologies Inc.
Research articles 2005-10-03
Triversity Appoints Ken Munroe as Chief Customer Officer
TORONTO -- Triversity Inc., the fastest-growing international provider of customer-centric retail solutions, today announced Ken Monroe has joined the company as chief customer officer. As CCO, Ken will develop and nurture long-term relationships with customers and channel partners.
Tags: Ken
Research articles 2005-01-17
New England Media Group Names Chief Customer Officer, Additional Key Personnel Changes Drive New Marketing Approaches
BOSTON -- Yasmin Namini, the Boston Globe's senior vice president for circulation, has been named Chief Customer Officer for the New England Media Group NEMG in a major reorganization of the group's marketing function, it was announced today. Globe Publisher Richard Gilman, who heads the New England Media Group...
Tags: advertisement, Company, MARKETING, media, Murphy, New York Times Co.
Research articles 2005-08-12
Baldwin becomes Hershey's chief customer officer.(News & Trends)(Appointments)(Brief Article)
HERSHEY, PA -- Christopher Baldwin is taking over as chief global customer officer at Hershey Foods Corp., as David West becomes chief financial officer. Baldwin comes from Kraft Foods Inc., where he served as national vice-president of field sales a HERSHEY, PA -- Christopher Baldwin is...
Tags: Hershey Foods Corp.
Research articles 2004-11-01
West named Hershey CFO.(NEWS)(Appointments)(Chief Financial Officer)(Brief Article)
HERSHEY, PA -- David West is taking over as chief financial officer at Hershey Foods Corp. as Frank Cerminara retires after 30 years of service to the company. West, currently senior vice-president and global chief customer officer, will take on his HERSHEY, PA -- David...
Tags: Hershey Foods Corp.
Research articles 2004-11-01
Anita Brown Named Chief Corporate Officer of the W.C. & A.N. Miller Companies
The W.C. & A.N. Miller Companies, one of the Washington metropolitan area's oldest real estate services companies, has named Anita R. Brown Chief Corporate Officer. During her 17-year career with the company, Brown has served in a series of increasingly high-level senor executive positions, with her latest being Chief...
Tags: W.C. & A.N. Miller Companies
Research articles 2005-09-13
Sappi Limited Names Alcoa Executive Veronica Hagen New Chief Executive Officer, Sappi Fine Paper North America
BOSTON -- Sappi, (NYSE:SPP) the world's leading manufacturer of coated fine paper, today announced that Veronica "Ronee" M. Hagen, currently Chief Customer Officer of Alcoa Inc, has been appointed President and Chief Executive Officer of Sappi Fine Paper North America, effective November 1, 2004.
Tags: Alcoa Inc.
Research articles 2004-10-18
A Chief Marketing Officer Who
A Chief Marketing Officer WhoRE: A Chief Marketing Officer Who "Gets It"I agree. WAY too many blowhards out there in marketing who couldn't "strategize" themselves out of a paper bag. It's about getting the leads and stoking the sales fire ... not about this strategic hubris that passes...
Tags: Sales strategy, GOOD customer service, Sales Reps, strategy, sales
Discussion threads 2008-10-09
InPhonic Names Senior Best Buy Executive as New Chief Operating Officer; Best Buy's Vice President of Customer Centricity and Customer Care Named as InPhonic's Chief Operating Officer
WASHINGTON -- InPhonic, Inc. (NASDAQ:INPC), a leading online seller of wireless devices and services, today named Brian J. Curran as Chief Operating Officer. Before joining InPhonic, Curran served as Best Buy's vice president of customer centricity, retail customer experience and customer care, the heart of Best Buy's acclaimed customer-focused sales...
Tags: Best Buy Co. Inc.
Research articles 2006-05-01
Knowlagent.(Rusty Gordon named chief executive officer)(Brief Article)
A previous customer now holds the title of chief executive officer at Knowlagent. Rusty Gordon, the chief executive officer and chairman of Atlanta-based iFleet, used Knowlagent's e-learning and analysis ... A previous customer now holds the title of chief executive officer at Knowlagent....
Tags: Knowlagent
Research articles 2002-01-01
The New CCO: Delivering Customer Care
For various reasons, such as the current economy, companies are paying closer attention to their customers. There is a stronger need than ever to implement customer-relationship management technology systems. As many as 40 percent of major companies globally now have a board-level champion responsible for customer-relationship management and the customer...
Tags: Interbrand, Officer, CRM, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software
White papers 2002-06-03
PhotoWorks Appoints Wade Pfeiffer as Chief Financial Officer and Chief Operating Officer
SEATTLE -- PhotoWorksR, Inc. (OTCBB:PHTW), an Internet based digital photo-publishing company, today announced the appointment of Wade Pfeiffer as Chief Financial Officer and Chief Operating Officer. Pfeiffer most recently served as the Chief Financial Officer for Talisma Corporation, a leading, global provider of Customer Interaction Management Solutions. Prior to that,...
Tags: PhotoWorks Inc.
Research articles 2006-05-15
Home Depot needs CMO fix.(Viewpoint)(chief marketing officer)
It's a shame it's come to this: Home Depot, one of the nation's most influential marketers and once a pillar of customer service and consumer-led branding, can't find a chief marketing officer. No one, it seems, wants to take down the "help wan It's a...
Tags: Home Depot Inc.
Research articles 2006-07-24
Direct Personality: Experian's new CMO brings clarity.(Chief Marketing Officer Deborah Lowman-Zuccarini)(Brief Article)
All too often, customer relationship management initiatives come to resemble home remodeling projects: pricey, drawn-out, frustrating affairs with no clear end in sight. Deborah Lowman-Zuccarini, Experian's new chief marketing officer, aims to change All too often, customer relationship management initiatives come to resemble home remodeling...
Tags: CRM, Experian
Research articles 2001-04-02
MediSolution Appoints Executive Vice President and Chief Operating Officer.
MONTREAL, QUEBEC, Aug 3, 2004 CCNMatthews via COMTEX MediSolution Ltd. (MSH:TSX) today announced the appointment of Mr. Paul Lepage as Executive Vice President and Chief Operating Officer COO effective immediately. The position of COO has been created to provide day-to-day leadership across all customer...
Tags: MediSolution Ltd.
Research articles 2004-08-03
New chief performance officer to demand results from feds
Federal employees can expect Nancy Killefer, the government's first chief performance officer, to listen to their ideas and concerns but also demand substantial operational results, according to friends and former colleagues of the management consultant.A Treasury Department veteran, Killefer specializes in performance management and reshaping organizational processes. For the past...
News items 2009-08-07
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