Clickfox Inc.

In a recent blog post VP & Research Director at Ventana Research, Richard Snow, recommended taking a look at what the ClickFox product can do to help you optimize the customer experience across channels and take a key step to supporting customer performance management. He also writes about a recent piece of research he just finished, where the majority of companies said it was important for them to track interactions across channels, however closer examination of the products they use suggests that they are not able to track whether an interaction began on one channel and continued on one or more alternative channels. In recognition that customers are now using multiple channels, ClickFox has enhanced the product to capture usage data from a whole variety of additional channels, e-mail, chat, the web, point of sales terminals, and kiosks. Using a unique customer identifier, the product is able to bring all this data together and create a view of what channels a customer has used and how they navigated from one to another in order to resolve their issue. Just as for IVR, this information is displayed in highly graphical formats that allow companies to visualize what customers actually experience. Furthermore, the data is analysed in different ways to support companies trying to improve operational efficiency, increase customer satisfaction, or increase customer retention.

Mary Ellen Thompson is a Director of Analytics at ClickFox. She has been with the company for more than four years and is responsible for providing consulting and analytics services to Fortune 100 companies. She has extensive experience in workflow optimization and frequently speaks as a customer experience and analytics subject matter expert. Prior to ClickFox, Ms. Thompson worked for IBM. She received her undergraduate degree from Stetson University and has an MBA from UGA's Terry College of Business.

Benny Levin currently serves as the Chairman of the Board for dbMotion, a medical informatics company. He is also active amongst many high-tech and philanthropic initiatives globally. Mr. Levin co-founded NICE Systems, a worldwide leader of multimedia digital recording solutions for business interaction management. Under Mr. Levin's leadership, the company achieved massive growth and market share. In addition, Mr. Levin was instrumental in raising significant funds and managing the company both on the NASDAQ and the Tel-Aviv Stock Exchanges (TASE).

Mr. Johnson, currently CEO of Jenne Distributors, joins the ClickFox board after a distinguished career with Avaya. Dave served as Avaya's Senior Vice President of Global Alliances and Channel Development and a member of Avaya's Executive Council. There he was accountable for accelerating Avaya's penetration of existing channels while building relationships with new channels, such as technology partners, and multiple types of indirect channel partners, including distributors, resellers, VARS, ISVs, Service Providers, and Systems Integrators. Mr. Johnson was also responsible for managing Avaya's top global alliances, including systems integrator and service provider partnerships. Johnson began his communications career in 1982 with New England Telephone, where he worked in the Field Services Organization supporting business customers. In 1987, he was appointed district manager for AT&T's Network Technical Center in Morristown, New Jersey, and in 1989, he became national account director for a large transportation account. A native of Holden, Massachusetts, Johnson earned his bachelor's degree in Engineering from Worcester Polytechnic Institute in 1982. He currently resides in Manhattan.

Laurie Olivier is a partner of Veritas Venture Partners, a veteran VC firm in Israel, and manages its Atlanta office. He serves on the boards of ClickFox Inc., CytoDome Inc., and Asankya. He is a member of various technology related industry forums he currently serves as vice chairman of the American Israel Chamber of Commerce, and is on the board of the Atlanta Venture Forum. Mr. Olivier has been involved in venture capital since 1990. As SVP Private Equity at Anglo American (AA), a leading global mining concern, he represented AA's interests in a number of venture funds. At AA, he pioneered the establishment of new technology-driven businesses, and served on the boards of a variety of publicly traded and privately held businesses, including some of its joint venture companies such as Mitsubishi Corporation of Japan, Temasek of Singapore, and the Daewoo Group of South Korea. In South Africa he currently serves as a technology commercialization advisor to the major government controlled research organization and the University of Pretoria. Mr. Olivier was born and raised in South Africa, and holds a B.Engineering (Electronics) from the University of Pretoria, and a B.Com (Hons) and Dip. Datametrics from the University of South Africa.