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Racist Remarks from a Client: Confront or Ignore?: A recent blog post over in BNET1 about how job candidate interviewees are flunking etiquette 101 - answering cell phones, bringing children along, using profanity - was, shall we say, humorously disturbing. But this bad behavior has a simple solution: don't hire the person. But poor etiquette...; Tags: Workforce Management, Recruitment & Selection, Business Ethics, Client, Ethics, Management, William Baker, Leadership, Human Resources; Blog posts 2008-05-02
Linda Koopersmith : A Pioneer In Professional Design: Linda Koopersmith established The Beverly Hills Organizer in 1989. Since that time, she has gone from organizer to high profile designer for both homes and offices, with thousands of clients on her roster. Koopersmith talks about meeting diverse client needs and her experience in pioneering her field.; Tags: Client, Linda Koopersmith, The Beverly Hills Organizer, Organizer, High Profile Designer; Videos 2008-04-01
Bob Charney: Saving Clients Money: Bob Charney is President of Mosaic Marketing Communications and works with such clients as Zenith Consumer Electronics and International House of Pancakes. Charney provides clients with top-tier, competitively priced marketing through co-op reimbursement and a low-overhead business structure.; Tags: Client, Bob Charney, Marketing Research, Marketing, business structure, outsourcing, co-op, advertising, Mosaic Marketing Communications; Videos 2008-03-08
Katzenbach Partners Profile, Pt. 2: How Collaboration Helped the Company and its Clients Grow: Just as young consultants are drawn to Katzenbach Partners by the promise of a larger and more fluid role, big-name clients like Aetna and Pfizer come to the firm knowing that they too will be joining forces to attack the challenge at hand. â€œWe have a...; Tags: Team, Collaboration, Partnership, Client, Zia Khan, Groupware, Team Management, Professional Development, Enterprise Software, Software, Management, Career, Jeff Palfini; Blog posts 2007-12-10
How to Shop for a PR Agency: I've been in and around PR agencies for years and I'm struck by two conflicting pieces of information: I know some very talented agency PR people, and I know a lot of lousy, over-priced agencies. Make no mistake: the PR agency business is tough. The client demands...; Tags: Agency, Client, PR Agency, Public Relations, Advertising & Promotion, Marketing, Corporate Communications, Jon Greer; Blog posts 2007-11-29

Ken Sunshine's Secrets to Expanding Your Client Base: Ken Sunshine is one of the superstars of PR. His client roster includes celebrities such as Ben Affleck, Barbra Streisand, Jon Bon Jovi, Leonardo DiCaprio, Michael Moore, and Justin Timberlake and non-profits like the Natural Resources Defense Council, Calvary Hospital, and the New York Organ Donor Network. ...; Tags: Media, Client, Ken Sunshine, Public Relations, Advertising & Promotion, Professional Development, Marketing, Corporate Communications, Career, Jon Greer; Blog posts 2007-11-20
Managing Expectations: Expectations can be both a blessing and a curse! When you meet people's expectations, they're generally very grateful—a blessing. If you fail to meet those expectations, they may tell everyone about their disappointment, and be slow to offer forgiveness—a curse.Take this example: You're considering buying some expensive goods and you...; Tags: Expectation, Client, Project Management, Tools & Techniques, Strategy, It Operations, It service Management, Customer, Empathy, Honesty, Management, BNET Editorial; Articles 2007-11-12
Finding Freelance Work: Freelancers depend upon their ingenuity and their networks to build and maintain a work pipeline. Often, a person pursues a freelance career because he has a particular skill that one client—maybe a past employer—finds valuable. However, an arrangement that depends on a relationship with one client doesn't offer long-term security....; Tags: Network, Client, Networking, Brand, Internet, Work, BNET Editorial; Articles 2007-11-08
What Works In the Product Review Process: Previously Matt Sarrel described some of the common ways that companies participating in product reviews tend to irritate the reviewer.Â Today he's back with more pointers about what works in the product review process: Be polite and respectful of the reviewer and his/her time.Â All magazines are...; Tags: reviewer, Travis Van, Marketing, Marketing Research, Client; Blog posts 2007-10-15
Should PR Pros Leave Comments on Client Stories?: The Tech PR Gems blog ran an interesting post earlier this week that discusses the practice of PR folks commenting on their own clients' stories. As the author notes, it's a fuzzy area that makes a lot of folks nervous: "In talking about engaging bloggers in PR, we...; Tags: Corporate Communications, Public Relations, Travis Van, Marketing, Client, Blogging; Blog posts 2007-10-12
PR Firm / Client Collaboration Break-Downs: Yesterday's rant covered some of the common characteristics of underperforming PR firms (from the frustrated client's point of view). As kstarrpr from Larkin Communications commented, sometimes PR firms do indeed "[e]xpect the internal manger [on the client side] to do the heavy lifting with the agency's duties...; Tags: PR company, Travis Van, Client, Collaboration, Public Relations; Blog posts 2007-09-18
Case Study: Bain Looks Inside a Japanese Automaker: How do the pros gather competitive research? Follow along as some of the industry's best corporate sleuths track down the information their client needs to compete. Month One: Getting to Know the Client Gottfredson and company embarked on their three-month investigation, but before turning to the...; Tags: competitive intelligence, Jane Hodges, Management, Team Management, Client Gottfredson, Bain, competitive research, team, manufacturing, Gottfredson, car, client, Case Study, BNET Feature; Articles 2007-04-02
Help! My Peer Isn't Pulling His Weight: Dear Ron, One of my colleagues is really just not up to snuff and furthermore, he doesn't even work that hard, causing our overall group's results to suffer. My company really values group solidarity and loyalty so I don't want to call him out to my boss, but I'm starting...; Tags: Boss, Client, Professional Development, Recruitment & Selection, Career, Human Resources, Workforce Management, Ron Brown; Blog posts 2009-11-06
Building Client Advocacy: New Opportunities For Wealth Management Firms: Ask a relationship manager or private banker about the importance of being client focused, and they will likely respond that it's in their DNA. Yet according to IBM's new research, three out of five clients (57 percent) are not advocates of their wealth management firms. This finding illuminates a troubling...; Tags: Client, IBM Corp., Wealth Management Firm, Biotechnology; White papers 2008-01-01
WPP's Sorrell: Client Budgets Are "Ludicrous"; Nobody Believes Agencies Who Say "Keep Advertising in a Recession": WPP chief Martin Sorrell is in Davos, thinking big thoughts. Wearing a jaunty blue-and-white scarf to protect himself from the snow, he was stopped in a corridor by CNBC reporter Becky Quick wearing the tightest sweater ever seen on TV. In a three-minute interview, he said some...; Tags: Advertisement, Agency, Recession, Client, WPP, Martin Sorrell, Jim Edwards; Blog posts 2009-01-28
Do We Really Need Recruitment Agencies? | BTalk Australia: (14min 21) What benefits do recruitment agencies provide? With the advent of online job-sites can't you do the job yourself and save a fortune on agency commissions. In today's BTalk Australia Phil Dobbie talks to Kelly McGowan, a director of recruitment site sixfigures.com.au. She says agencies still...; Tags: Talent, Job, Recruitment, Agency, Recruiting, Business, Client, Site, Recruitment Agency, Phil, SEEK, Recruitment & Selection, Workforce Management, Human Resources, Phil Dobbie; Blog posts 2009-01-19
Virtusa Corporation F3Q 2009 (Qtr End 12/31/08) Earnings Call Transcript: Question-and-Answer SessionOperator Thank you. Operator instructions Our first question comes from John Maietta with Needham & Company. John Maietta – Needham & Company Thanks very much. It sounds like you are saying maybe a little bit of pricing pressure, maybe a little bit of elongated decision-making cycles. But it...; Tags: J.P. Morgan Chase & Co., Virtusa, Call Transcript, Client, Needham & Co., Business Development, Earnings, Strategic Planning, Strategy, Investment, Management, Finance, Seeking Alpha; Earnings calls 2009-01-28
What Is A Headhunter: A headhunter is someone who recruits people on behalf of a company or corporation, usually a person who works on contingency contracts. Generally they may or may not work for an agency, but most of them have many clients and act as a third party representative. Headhunters can act alone...; Tags: Agency, Client, Advertising & Promotion, Recruitment & Selection, Marketing, Human Resources, Workforce Management; White papers 2008-01-01
Sales Tips for a Downturn | BTalk Australia: (14min 40) Sales coach David Penglase says economic hard-times will showcase great sales people and expose the ordinary. On today's BTalk Australia he gives Phil Dobbie five points to consider when selling in an economic downturn. And being the salesman he is there's a couple of bonus tips for good...; Tags: Client, Sales People, Sales Person, Sales Strategy, Sales Force Management, Sales, Phil Dobbie; Blog posts 2009-02-02
Signature Bank Q4 2008 Earnings Call Transcript: Question-and-Answer SessionOperator Operator instructions Our first comes from Dave Rochester with FBR, go-ahead please. Dave Rochester – FBR Hey guys good morning. Joseph DePaolo Dave, good morning. Eric Howell Good morning, Dave. Dave Rochester – FBR Great quarter. It was really good to see the core deposit growth come...; Tags: FDIC, Interest Rate, Deposit, Call Transcript, Client, Earnings, Signature Bank, Financial Planning, Insurance, Team Management, Financial Services, Finance, Business Operations, Corporate Insurance, Management, Seeking Alpha; Earnings calls 2009-02-10