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- Racist Remarks from a Client: Confront or Ignore?
- A recent blog post over in BNET1 about how job candidate interviewees are flunking etiquette 101 - answering cell phones, bringing children along, using profanity - was, shall we say, humorously disturbing. But this bad behavior has a simple solution: don't hire the person. But poor etiquette...
- Blog posts 2008-05-02
- Linda Koopersmith : A Pioneer In Professional Design
- Linda Koopersmith established The Beverly Hills Organizer in 1989. Since that time, she has gone from organizer to high profile designer for both homes and offices, with thousands of clients on her roster. Koopersmith talks about meeting diverse client needs and her experience in pioneering her field.
- Videos 2008-04-01
- Bob Charney: Saving Clients Money
- Bob Charney is President of Mosaic Marketing Communications and works with such clients as Zenith Consumer Electronics and International House of Pancakes. Charney provides clients with top-tier, competitively priced marketing through co-op reimbursement and a low-overhead business structure.
- Videos 2008-03-08
- Katzenbach Partners Profile, Pt. 2: How Collaboration Helped the Company and its Clients Grow
- Just as young consultants are drawn to Katzenbach Partners by the promise of a larger and more fluid role, big-name clients like Aetna and Pfizer come to the firm knowing that they too will be joining forces to attack the challenge at hand. “We have a...
- Blog posts 2007-12-10
- How to Shop for a PR Agency
- I've been in and around PR agencies for years and I'm struck by two conflicting pieces of information: I know some very talented agency PR people, and I know a lot of lousy, over-priced agencies. Make no mistake: the PR agency business is tough. The client demands...
- Blog posts 2007-11-29
- Ken Sunshine's Secrets to Expanding Your Client Base
- Ken Sunshine is one of the superstars of PR. His client roster includes celebrities such as Ben Affleck, Barbra Streisand, Jon Bon Jovi, Leonardo DiCaprio, Michael Moore, and Justin Timberlake and non-profits like the Natural Resources Defense Council, Calvary Hospital, and the New York Organ Donor Network. ...
- Blog posts 2007-11-20
- Managing Expectations
- Expectations can be both a blessing and a curse! When you meet people's expectations, they're generally very grateful—a blessing. If you fail to meet those expectations, they may tell everyone about their disappointment, and be slow to offer forgiveness—a curse.Take this example: You're considering buying some expensive goods and you...
- Articles 2007-11-12
- Finding Freelance Work
- Freelancers depend upon their ingenuity and their networks to build and maintain a work pipeline. Often, a person pursues a freelance career because he has a particular skill that one client—maybe a past employer—finds valuable. However, an arrangement that depends on a relationship with one client doesn't offer long-term security....
- Articles 2007-11-08
- What Works In the Product Review Process
- Previously Matt Sarrel described some of the common ways that companies participating in product reviews tend to irritate the reviewer. Today he's back with more pointers about what works in the product review process: Be polite and respectful of the reviewer and his/her time. All magazines are...
- Blog posts 2007-10-15
- Should PR Pros Leave Comments on Client Stories?
- The Tech PR Gems blog ran an interesting post earlier this week that discusses the practice of PR folks commenting on their own clients' stories. As the author notes, it's a fuzzy area that makes a lot of folks nervous: "In talking about engaging bloggers in PR, we...
- Blog posts 2007-10-12
- PR Firm / Client Collaboration Break-Downs
- Yesterday's rant covered some of the common characteristics of underperforming PR firms (from the frustrated client's point of view). As kstarrpr from Larkin Communications commented, sometimes PR firms do indeed "[e]xpect the internal manger [on the client side] to do the heavy lifting with the agency's duties...
- Blog posts 2007-09-18
- Case Study: Bain Looks Inside a Japanese Automaker
- How do the pros gather competitive research? Follow along as some of the industry's best corporate sleuths track down the information their client needs to compete. Month One: Getting to Know the Client Gottfredson and company embarked on their three-month investigation, but before turning to the...
- Articles 2007-04-02
- CGI Group, Inc. F3Q09 (Qtr End 06/30/09) Earnings Call Transcript
- Question-and-Answer SessionOperator Thank you Mr. Gorber. Operator Instructions. Our first question from Jason Kupferberg from UBS. Please go ahead. Jason Kupferberg - UBS Couple of questions for you, first I wanted to make sure I understand the dynamics that you guys are seeing in the project based part...
- Earnings calls 2009-07-29
- Digital River Inc. Q2 2009 Earnings Call Transcript
- Question-and-Answer Session Operator Operator Instructions Your first question comes from Robert Breza - RBC Capital Markets. Robert Breza - RBC Capital Markets Tom, a quick question on the guidance. When you talked about the rebound in September in your guidance are you kind of expecting that to happen...
- Earnings calls 2009-07-29
- CVS Caremark Q2 2009 Earnings Call Transcript
- Question-and-Answer Session Operator Operator Instructions Your first question comes from the line of Eric Bosshard. Eric Bosshard - Cleveland Research Company Good morning. Can you talk a little bit more about the progress and penetration you were making with maintenance choice and whatever other quantification you can give...
- Earnings calls 2009-08-04
- Diamond Management & Technology Consultants Inc. F1Q10 (Qtr End 6/30/09) Earnings Call Transcript
- Question-and-Answer SessionOperator Thank you very much. Operator instructions And our first question will come from the line of Rick Escilson with Stifel Nicolaus. Please proceed with your question. Rick Escilson – Stifel Nicolaus I just had a few questions around client turn and demand, as things move through the...
- Earnings calls 2009-08-06
- National CineMedia, Inc. Q2 2009 Earnings Call Transcript
- Question-and-Answer Session Operator Thank you. Operator Instructions Your first question comes from Alexia Quadrani - J.P. Morgan. Alexia Quadrani - J.P. Morgan Just to follow up on your commentary about the vertical. I guess there are some clients that are pushing spending into 2010 or pushing back significantly...
- Earnings calls 2009-08-06
- Hackett Group, Inc. Q2 2009 Earnings Call Transcript
- Question-and-Answer Session Operator Operator Instructions Your first question comes from George Sutton – Craig-Hallum Capital. George Sutton – Craig-Hallum Capital So last quarter, Ted, and I think in a couple of the previous quarterly calls, you have suggested a negative free to a positive free GDP is the ideal...
- Earnings calls 2009-08-11
- Paychex, Inc. F1Q10 (Qtr End 08/31/09) Earnings Call Transcript
- Question-and-Answer SessionOperator Operator Instructions Your first question comes from Rod Bouget – Sanford C. Bernstein Rod Bouget – Sanford C. Bernstein Jon Judge outlined a long list of encouraging signs. Those things are good to hear about, but at the same time, the guidance is being nudged down for...
- Earnings calls 2009-09-24
- Dolan Media Company Q1 2008 Earnings Call Transcript
- Question-and-Answer SessionOperator Operator Instructions Our first question comes from Peter Appert from Dolan Media. Peter please go ahead. Peter Appert – Dolan Media I’ve been promoted to working at Dolan Media that’s excellent news. James Dolan We are honored to have you Peter. Peter Appert –...
- Earnings calls 2008-05-19
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