BNET Industries

ClientLogic

is in the Business Services Industry

Last Fiscal Year Sales:$1.0B
  • Private
  • US
Dow Jones Description

Sitel provides fully integrated customer care and back office processing services that focus on delivering a return on customer investment to our clients by reducing service costs, improving customer retention and increasing revenue per customer. Sitel's ability to serve customers and track customer information across multiple channels enables us to consistently provide positive, intelligent service on behalf of our clients.

President & CEODavid Garner
Number of Employees 42,000
Contact Information

2 American Center 3102 W End Ave Ste 1000

Nashville, Tennessee 37203-1324

sitel-france.co...

(615) 301-7100

NAICS Code Other Management Consulting Services: 541618

Recent Events

  • BPO industry: RP's new symbol of competitiveness

    5/24/09 - Site Opening - View Story

  • Sitel Risk Management Launches New Service Offering for Small Balance Collections

    5/12/09 - Product Announcement - View Story

  • Sitel to Provide Bilingual Contact Center Support for Cricket's Wireless Customers

    5/06/09 - Licensing / Contract - View Story

  • Sitel Introduces New Standard for Continuous Improvement in Contact Centers

    4/23/09 - Mgmt. Change Entering - Other - View Story

  • Sitel Appoints Donald Berryman as Chief Global Sales and Marketing Officer

    3/23/09 - Mgmt. Change Entering - Other - View Story

  • Sitel to Provide Contact Center Services for Major Payment-Processing Company

    2/17/09 - Licensing / Contract - View Story

News & Analysis

clientlogic - All News and Analysis

Decision Makers

Name (plus bio) Position
David Garner President & CEO
Dale W. Saville President Emea
Amit Shankardass Chief Marketing Officer
Chad Carlson Chief Operations Officer, Americas and Apac
David Beckman Chief Legal Officer & Secretary
Eric Blassberg CIO, Global
Julie M. Casteel Chief Sales & Marketing Officer, Global
Michael Wellman Chief HR Officer
Patrick Dupuis CFO, Global
Paul R. Stone Chief Financial Officer
Tom Speed Chief Operating Officer, Enterprise Solutions
Laurent Cartier Vice President of Sales and Marketing
Isabelle Bussel Managing Director of Sitel France Sas
Jean-Marc Griscelli Managing Director
Dean Groman General Director
Horace Martin Site Director
John Miller Site Director
Marcelo Nishioka Business Development Director
Ray McDiarmid Business Development Director
Patrick Kaczmarek Human Resources Manager
Carly Charles Coordinator, Admin

Board of Directors

Name (plus bio) Position
Keith Powell Board of Directors
Lisa Melchior Board of Directors

David Garner. President and CEO, ClientLogic. ClientLogic is a provider of customer care, fulfillment, and marketing services. Mr. Garner manages all ClientLogic operations and is responsible for directing the company's strategic growth and expansion. Mr. Garner joined ClientLogic after serving as President and CEO of SHPS, a provider of disease management and outsourced employee benefit administrative services. Prior to founding SHPS, Mr. Garner accumulated 14 years of key leadership experience at Sykes. Mr. Garner is a graduate of Louisiana Tech University.

Organization Position Status
North Peak Capital LLC CEO, Clientlogic Current
Sitel Corporation President & CEO Current
Louisiana Tech University Former
Organization Position Status
SITEL Corporation President Emea Current
Sitel Corporation President Emea Current
Clientlogic Operating Corporation Current
Sitel Corporation Executive Vice President, Corporate Services Former
SITEL Corporation Executive Vice President, Corporate Operations Former
Organization Position Status
Sitel Corporation Chief Marketing Officer Current
Organization Position Status
Sitel Corporation Chief Operations Officer, Americas and Apac Current
SITEL Corporation Chief Operations Officer, Americas Current
Clientlogic Operating Corporation Current
Sykes Enterprises, Incorporated Vice President Former
Sykes Enterprises, Incorporated General Manager Former
Sykes Enterprises, Incorporated Site Director Former
Bowater Incorporated Manager Former
The Pennsylvania State University Bachelor’S Degree In Business Logistics Former
Organization Position Status
Sitel Corporation Chief Legal Officer & Secretary Current
Northwestern University Degree Former
Harvard College Former
Organization Position Status
Sitel Corporation CIO, Global Current
Outsourcing Solutions Inc. CIO Former
Outsourcing Solutions Inc. Executive Vice President Former
Organization Position Status
Sitel Corporation Chief Sales & Marketing Officer, Global Current
Sitel Corporation Executive Vice President, Global Sales and Marketing Current
Organization Position Status
Sitel Corporation Chief HR Officer Current
Mercyhurst College BA In Business Administration Former
Organization Position Status
Sitel Corporation CFO, Global Current
BJC HealthCare Cfo Former
BJC HealthCare Vice President Former
Organization Position Status
Sitel Corporation Chief Financial Officer Current
SITEL Corporation Chief Financial Officer Current
Bekins Company Chief Financial Officer Former
DePaul University M.B.A. In Finance Former
Organization Position Status
Sitel Corporation Chief Operating Officer, Enterprise Solutions Current
Organization Position Status
Sitel Corporation Vice President of Sales and Marketing Current
Organization Position Status
Sitel Corporation Managing Director of Sitel France Sas Current
Organization Position Status
Sitel Corporation Managing Director Current
Sitel Corporation Operations Director Former

Dean Groman has been the General Director of Sitel France since March 2008. He directs operations for the sites of Paris, Troyes and La Rochelle. Dean worked in France for 18 years, where he held management positions in major international groups. He worked for 6 years at DHL as Chief Safety and Quality, for 2 years at Daher as Director of Quality and for 6 years at UPC as Director of Operations.

Organization Position Status
Sitel Corporation General Director Current
Organization Position Status
Sitel Corporation Site Director Current
Organization Position Status
Sitel Corporation Site Director Current
Organization Position Status
Sitel Corporation Business Development Director Current
Organization Position Status
Sitel Corporation Business Development Director Current

Patrick Kaczmarek joined Sitel France in June 2004 as Human Resources Manager. Before joining Sitel France, Patrick worked as Human Resources Manager at different international companies in the fields of equipment and finishings in the building industry, as well as subsidiaries of the Saint Gobain Group. Patrick Kaczmarek is President of the Social Commission of SP2C.

Organization Position Status
Sitel Corporation Human Resources Manager Current
Organization Position Status
Sitel Corporation Coordinator, Admin Current

Keith Powell is currently the principal of Keith Powell Consulting Inc., an information technology consulting firm and Managing Director of XPV Capital Corp., a venture capital company investing in early stage communications companies. Mr. Powell also sits on several other boards including DMTI Spatial Inc., electroBusiness.com Inc., ClientLogic Corporation, Selkirk Financial Technologies Inc., Sumitomo Mitsui Banking Corporation of Canada and the Arthritis and Autoimmunity Research Center Foundation. From 1980 to 2000, Mr. Powell held a number of positions with Nortel Networks, including Senior Vice-President, Information Services & Chief Information Officer from 1997 to 2000 and Vice-President, Information Services & Chief Information Officer from 1996 to 1997. Mr. Powell was appointed as a director of the Company in May 2001.

Organization Position Status
Xpv Capital Managing Director Current
DataMirror Corporation Principal of Keith Powell Consulting Inc. Current
Electrobusiness.Com Inc Principal Current
Showcare Current
Diversinet Corp. Board of Directors Current
Sitel Corporation Board of Directors Current
Sumitomo Mitsui Banking Corporation Board of Directors Current
Electrobusiness.Com Inc Director Current
DataMirror Corporation Board of Directors Current
Nortel Networks Corporation Chief Information Officer Former
Nortel Networks Corporation Senior Vice President, Information Services Former
McGill University MBA Former
Sir George Williams University Bachelor of Science degree Former
McMaster University Economics degree Former
Organization Position Status
Omers Capital Partners Inc. Vice President Current
Ontario Municipal Employees Retirement System Current
Constellation Software Inc Board of Directors Current
Sitel Corporation Board of Directors Current
Cookie Jar Group Board of Directors Current
Omers Capital Partners Inc. Managing Director Former
The CIBC Wood Gundy Corporation Associate Former
Canadian Imperial Bank of Commerce Associate Former
Cibc Capital Partners Director Former
York University Master of Business Administration Former
The University of Western Ontario Bachelor of Arts Degree Former

Executive News

  • Sitel Expands Home-Based Agent Program at Albuquerque Facility

    Reuters - 6/22/09 - View Story

  • Sitel Expands Home-Based Agent Program at Albuquerque Facility

    Business Wire - 6/22/09 - View Story

  • U.S. Contact Centers Continue to Experience Growth

    Broadcast Newsroom - 6/18/09 - View Story

  • Fulfillment provider OHL fills three top executive spots

    InternetRetailer.com - 6/15/09 - View Story

  • Sitels U.S. Contact Centers Continue to Experience Growth

    Business Wire - 6/09/09 - View Story

  • Philippines President Arroyo Inaugurates Sitel`s Sixth New Philippines Contact Center

    Reuters - 6/01/09 - View Story

  • Philippines President Arroyo Inaugurates Sitels Sixth New Philippines Contact Center

    Business Wire - 6/01/09 - View Story

  • Major Consumer Electronics Company Renews Contact Center Relationship with Sitel

    Business Wire - 5/28/09 - View Story

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Business Services Industry Companies

Company Employer Rating
KPMG 3.5
IndustryTop Rated
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