Resources
BNET Resources
- sort by:
- Relevance
- Date
- Popularity
- Conceptualization and Management of Communication Satisfaction and Organizational Commitment in Three Guatemalan Organizations
- "This study investigated employees' and supervisors' conceptualizations of organizational commitment and communication satisfaction in three Guatemalan organizations. The study also examined differences and similarities in participants' views of management strategies based on levels of commitment and satisfaction. Self-administered surveys with open-ended questions were used to collect data. The content analysis...
- White papers 2002-04-01
Additional Resources
- The Effect Of Franchisors Communication, Service Assistance And Competitive Advantage On Franchisees
- The study presented in this paper developed and empirically tested a model examining the antecedents of franchisees' overall satisfaction and intention to remain in a franchise system. Based on a sample from a convenient store franchise system in Taiwan, the results showed that communication is very important in reinforcing franchisees'...
- White papers 2004-01-01
- Open communication: first step to a successful venture.
- Byline: Mark Abernethy Nov 30, 2005 (The Australian Financial Review - ABIX via COMTEX) -- A successful franchise operation depends on good communication. The Deloitte franchisee satisfaction survey benchmark for...
- Research articles 2005-11-30
- American Express 401k Participant Survey Reveals Plan Communication and Education Are Drivers of Investment Satisfaction with Performance and Choice
- MINNEAPOLIS -- American Express Retirement Services today announced additional results from its recent 2004 Participant Satisfaction Survey. The additional findings revealed that participant satisfaction was frequently based on a positive correlation between satisfaction with plan communications and satisfaction with investment performance and choice.
- Research articles 2004-10-20
- Aetna Ranks First in Missouri in Survey of Customer Satisfaction with Health Plans
- ST. LOUIS -- Aetna (NYSE: AET) ranked number one in Missouri in the nation's largest assessment of customer satisfaction with health plans. The study measured consumer satisfaction in seven areas: Overall satisfaction, willingness to recommend a plan, on-line tools, customer service, complaint resolution, plan communication and enrollment process. The rankings...
- Research articles 2007-03-19
- Lack of Communication Regarding Changes in Pricing Tariffs Impacts on Customer Satisfaction With Gas and Electricity Suppliers.
- - Scottish and Southern Energy Ranks Highest in Customer Satisfaction Among Gas and Electricity Suppliers Scottish and Southern Energy ranks highest in satisfying both gas and electric utility customers, according to the J.D. Power and Associates 2007 UK Electricity and Gas Supplier Customer...
- Research articles 2007-11-01
- J.D. Power and Associates Reports: HealthPartners Has Highest Member Satisfaction in Minnesota-Wisconsin
- BLOOMINGTON, Minn. -- HealthPartners ranks highest in member satisfaction among commercial health plans in the Minnesota-Wisconsin region according to J.D. Power and Associates 2008 National Health Insurance Plan Study SM. The study measures member satisfaction with 107 large commercial health plans in 17 regions throughout the United States. It examines...
- Research articles 2008-06-26
- Finding the Right Direction: Internal Communication Can Add Real Value to Your Organisation
- Communicators across the board complain that their expertise and contribution are not sufficiently valued by top management. And employee opinion surveys commonly reveal low satisfaction scores with communication. What can communicators do to add significant value to their organisations and earn recognition both for ourselves and their profession? One way...
- White papers 2004-11-01
- Mastering Interpersonal Communication Skills
- Effective interpersonal communication skills are essential to social interaction, and to the building and maintenance of all relationships. Poor communication skills can cause irrevocable damage to relationships; affecting productivity, satisfaction, performance, morale, trust, respect, self confidence, and even physical health. Many people have not learned to communicate effectively with respect...
- White papers 2008-02-21
- HEAT Does Double Duty for Fort Worth, Texas; FrontRange Partner Customizes HEAT to Help Two Fort Worth Departments, Improve Resident and Employee Communication, Support and Satisfaction in Multiple Departments
- FORT WORTH, Texas -- Recently named one of America's Most Livable Communities, Fort Worth, Texas, considers its 22 governmental departments instrumental in enhancing quality of life for the city's approximately 600,000 residents. When the city wanted to improve customer satisfaction in its Solid Waste Services Division and IT help desk,...
- Research articles 2005-12-13
- Missing potential of groupware. (a recent study indicates that less people use groupware such as Lotus Notes, for knowledge-management tools rather than for simple communication)(Emerging Technologies
- 00-00-0000 IF EFFECTIVE MANAGEMENT OF knowledge improves organizational performance, reduces time to market, and fosters increased customer satisfaction, then why do most firms use groupware only for sending and receiving e-mail? That's examined in 00-00-0000 IF EFFECTIVE MANAGEMENT OF knowledge improves organizational...
- Research articles 1996-11-04
- Consumer Reports Ranks Customer Satisfaction
- Consumer Reports' personal banking survey of 11,000 subscribers found high levels of overall satisfaction with many banks, which the magazine attributes partly to the industry's focus on customer service and convenience. The survey, reported in the magazine's September issue, rates 19 banks on the effectiveness of customer communication, the length...
- Research articles 2006-09-01
- Verizon Wireless' Commitment to Customer Satisfaction and Diamond I Featured in Broadband Wireless Exchange Newsletter.
- M2 PRESSWIRE-20 April 2006-US Financial Network: Verizon Wireless' Commitment to Customer Satisfaction and Diamond I Featured in Broadband Wireless Exchange NewsletterC1994-2006 M2 COMMUNICATIONS LTD RDATE:20042006 City of Industry, CA - Wireless Communication industry news provided by Financial News USA (OTC:...
- Research articles 2006-04-20
- Employee satisfaction is key to success for Alegent health.(Worth Reading)
- Alegent Health, Omaha, Neb., has discovered the importance of employee relations as an influence on customer satisfaction. The nine-hospital system has executed an employee communication program that works top-down, bottom-up and in every other possible direction. In the cover story of Healthcare Advertising Review,...
- Research articles 2003-10-01
- Employee Communication Tips
- Effective employee communication campaigns can help instill and reinforce pride in a company, increase morale, improve job satisfaction and increase productivity. Employees also may become effective third party advocates for the company as they discuss their activities with outside parties. This article introduces ...
- White papers 2003-09-03
- Tuning in the Right Employee Communication Channel
- In today's market, in which survival depends on retaining talent and delivering high levels of customer satisfaction, no organization can afford to fail at understanding how to communicate effectively to its employees. If those market imperatives weren't enough, one would think that the broadest array of communication channels in human...
- White papers
- First Scientific Study of Physician-Patient Electronic Communication Sponsored by iMcKesson, Intel and the University of Michigan
- Health/Medical Writers SAN FRANCISCO--BW HealthWire--Oct. 11, 2000 Three Internet health leaders will join together to conduct the first randomized, controlled study of more than 120 physicians and their 35,000 patients, measuring the effect of electronic patient communication on practice efficiency, accuracy and satisfaction for both physicians and patients....
- Research articles 2000-10-11
- Ventus Networks to provide ATM communication services to Cardtronics.(Business Briefs)(Automated teller machines)(Brief Article)
- Ventus Networks has signed a contract to provide ATM communication services to Cardtronics, the nation's largest independent owner/operator of ATMs with a network of over 12,500 machines. "We believe our dedication to providing our customers with outstanding service and up-time matches Cardtronics requirements for...
- Research articles 2003-11-24
- SummaCare Health Plan and NaviMedix Expand Agreement to Provide Additional Functionality to Providers, and Enable Communication with Members, Employers, and Brokers via the Internet
- Business/Technology Editors and Health/Medical Writers BOSTON--BW HealthWire--July 30, 2002 New agreement will deliver comprehensive, real-time communication capabilities to more than 5,000 physicians, 130,000 members, and nearly 30 hospitals NaviMedixTM announces today that SummaCare Health Plan, one of Ohio's fastest-growing health plans, will expand NaviMedix's NaviNetSM...
- Research articles 2002-07-30
- Six Sigma and technical communication
- What's going on is a commitment by many companies to something called Six Sigma. Six Sigma is a disciplined, data-driven approach aimed at near-elimination of defects from every product, process, and transaction. Six Sigma's goal is breakthrough knowledge leading to demonstrated process improvements. These improvements enable companies to do things...
- White papers 2001-12-15
- << Previous
- page 1 of 1
- Next >>
Presented by American Express