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	<title><![CDATA[communication skills Resources | BNET]]></title>
	<link><![CDATA[http://resources.bnet.com/topic/communication+skills.html]]></link>
	<description><![CDATA[White papers, case studies, business articles, and blog posts relating to communication skills]]></description>
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		<title><![CDATA[12 Skills for Conflict Resolution | BTalk Australia]]></title>
		<link><![CDATA[http://blogs.bnetau.com.au/aussierules/2009/11/11/12-skills-for-conflict-resolution-btalk-australia/]]></link>
		<description><![CDATA[[podcast] Helena Cornelius, a co-founder of the Conflict Resolution Network, talks about the 12 skills you need for conflict resolution, in the workplace or in any other aspect of your life. The centre was founded with Helena's mum, 90 year old peace activist Stella Cornelius. by Phil Dobbie]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Wed, 11 Nov 2009 11:04:51 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/conflict+resolution.html"><![CDATA[Conflict Resolution]]></category>
		<category domain="http://resources.bnet.com/topic/communication+skills.html"><![CDATA[Communication Skills]]></category>
		<category domain="http://resources.bnet.com/topic/career.html"><![CDATA[Career]]></category>
		<category domain="http://resources.bnet.com/topic/phil+dobbie.html"><![CDATA[Phil Dobbie]]></category>
	</item>
	<item>
		<title><![CDATA[Managing Conflict Resolution In The Office]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=1017751]]></link>
		<description><![CDATA[All conflict comes from people taking things personally. This happens when they operate from the animal brain. The only way to stop conflict is for one or both people to switch to their human brain and look at the situation objectively. Since you are dealing with mostly animal brains (in...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Sat, 01 Aug 2009 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/conflict+resolution.html"><![CDATA[Conflict Resolution]]></category>
		<category domain="http://resources.bnet.com/topic/microsoft+office.html"><![CDATA[Microsoft Office]]></category>
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		<category domain="http://resources.bnet.com/topic/communication+skills.html"><![CDATA[Communication Skills]]></category>
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	<item>
		<title><![CDATA[Conflict Resolution Strategies You Need To Know]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=1089519]]></link>
		<description><![CDATA[The resolution of conflict can be a very difficult thing to master. This paper provides some conflict resolution strategies that you need to know! Some of these strategies may seem silly at first, but that's okay. The funny feelings will pass and you'll be impressed at how effective they are...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Wed, 20 May 2009 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://resources.bnet.com/topic/conflict+resolution.html"><![CDATA[Conflict Resolution]]></category>
		<category domain="http://resources.bnet.com/topic/complete+personal+development.com.html"><![CDATA[Complete Personal Development.com]]></category>
		<category domain="http://resources.bnet.com/topic/communication+skills.html"><![CDATA[Communication Skills]]></category>
		<category domain="http://resources.bnet.com/topic/career.html"><![CDATA[Career]]></category>
	</item>
	<item>
		<title><![CDATA[Dial Down Conflicts At Workplace With Effective Conflict Resolution]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=995025]]></link>
		<description><![CDATA[Conflict is commonly referred as a battle that takes place between two or more individuals and neither of them is ready to accept others view. It is often observed that even small conflict at workplace can lead to wastage of money, time, and productivity and if blown out of proportion...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Thu, 09 Apr 2009 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://resources.bnet.com/topic/workplace.html"><![CDATA[Workplace]]></category>
		<category domain="http://resources.bnet.com/topic/conflict+resolution.html"><![CDATA[Conflict Resolution]]></category>
		<category domain="http://resources.bnet.com/topic/article+alley.html"><![CDATA[Article Alley]]></category>
		<category domain="http://resources.bnet.com/topic/conflict+management+strategy.html"><![CDATA[Conflict Management Strategy]]></category>
		<category domain="http://resources.bnet.com/topic/communication+skills.html"><![CDATA[Communication Skills]]></category>
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	</item>
	<item>
		<title><![CDATA[Conflict-Resolution Strategies In Business Teams]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=984635]]></link>
		<description><![CDATA[Teamwork within teams is a collaboration of skills and ideas to achieve a desired outcome, and with teams, the inevitable conflicts from differing ideas and approaches to a problem can arise. In building a team, the skills of each member are considered for a specific purpose, but in some cases,...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Tue, 07 Apr 2009 00:00:00 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/team.html"><![CDATA[Team]]></category>
		<category domain="http://resources.bnet.com/topic/conflict+resolution.html"><![CDATA[Conflict Resolution]]></category>
		<category domain="http://resources.bnet.com/topic/associated+content.html"><![CDATA[Associated Content]]></category>
		<category domain="http://resources.bnet.com/topic/communication+skills.html"><![CDATA[Communication Skills]]></category>
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		<category domain="http://resources.bnet.com/topic/management.html"><![CDATA[Management]]></category>
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		<title><![CDATA[Canadian Contractors Propose Alternate Conflict Resolution Then Just Court]]></title>
		<link><![CDATA[http://industry.bnet.com/government/1000627/canadian-contractors-propose-alternate-conflict-resolution-then-just-court/]]></link>
		<description><![CDATA[Last week the Canadian government charged seven companies and fourteen individuals with bid rigging.  They all face criminal investigation and charges. Now the Ottowa Business Journal writes that some government contractors are proposing the use of arbitrators and conflict resolution in such cases rather then just use of criminal...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Fri, 27 Feb 2009 04:26:17 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/conflict+resolution.html"><![CDATA[Conflict Resolution]]></category>
		<category domain="http://resources.bnet.com/topic/arbitration.html"><![CDATA[Arbitration]]></category>
		<category domain="http://resources.bnet.com/topic/government.html"><![CDATA[Government]]></category>
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	<item>
		<title><![CDATA[Workplace Conflict Resolution: 9 Tips For Manager]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=1017779]]></link>
		<description><![CDATA[Conflict happens in all corners of the workplace. But if issues aren't settled, bad things can happen: Good people quit, morale can plummet and, sometimes, violence can erupt. But supervisors and managers don't need to become certified mediators to engage in workplace conflict resolution. You just need to understand some...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Mon, 02 Feb 2009 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/workplace.html"><![CDATA[Workplace]]></category>
		<category domain="http://resources.bnet.com/topic/united+press+international.html"><![CDATA[United Press International]]></category>
		<category domain="http://resources.bnet.com/topic/recruitment+%2526+selection.html"><![CDATA[Recruitment & Selection]]></category>
		<category domain="http://resources.bnet.com/topic/communication+skills.html"><![CDATA[Communication Skills]]></category>
		<category domain="http://resources.bnet.com/topic/human+resources.html"><![CDATA[Human Resources]]></category>
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		<category domain="http://resources.bnet.com/topic/career.html"><![CDATA[Career]]></category>
	</item>
	<item>
		<title><![CDATA[Conflict Resolution In The Workplace And Management Tips]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=972707]]></link>
		<description><![CDATA[There are various laws and policies with which a manager should understand. As a manager, you should be prepared to handle conflicts and violence in the workplace. In addition you should also be familiar on how to deal with employee morale and motivation, absenteeism, low performance quality, and conflict between...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Thu, 01 Jan 2009 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/workplace.html"><![CDATA[Workplace]]></category>
		<category domain="http://resources.bnet.com/topic/conflict+resolution.html"><![CDATA[Conflict Resolution]]></category>
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		<category domain="http://resources.bnet.com/topic/communication+skills.html"><![CDATA[Communication Skills]]></category>
		<category domain="http://resources.bnet.com/topic/human+resources.html"><![CDATA[Human Resources]]></category>
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		<category domain="http://resources.bnet.com/topic/career.html"><![CDATA[Career]]></category>
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		<title><![CDATA[Employee Motivation - Rip Off The BandAids]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=973095]]></link>
		<description><![CDATA[Regarding workplace negativity, a "No sense, no science" approach is often used. It's similar to a captain swerving a massive ship just a wee bit after he sights the tip of a giant iceberg straight ahead. A humorous speaker is hired to "Lighten up" or motivate jaded and anxious employees....]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Thu, 01 Jan 2009 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/workplace.html"><![CDATA[Workplace]]></category>
		<category domain="http://resources.bnet.com/topic/employee+motivation.html"><![CDATA[Employee Motivation]]></category>
		<category domain="http://resources.bnet.com/topic/conflict+resolution.html"><![CDATA[Conflict Resolution]]></category>
		<category domain="http://resources.bnet.com/topic/doris+helge.html"><![CDATA[Doris Helge]]></category>
		<category domain="http://resources.bnet.com/topic/communication+skills.html"><![CDATA[Communication Skills]]></category>
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		<category domain="http://resources.bnet.com/topic/career.html"><![CDATA[Career]]></category>
		<category domain="http://resources.bnet.com/topic/human+resources.html"><![CDATA[Human Resources]]></category>
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		<title><![CDATA[Conflict Is Cool]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=973871]]></link>
		<description><![CDATA[This paper is a step-by-step guide to turning destructive conflict into productive conflict and success. The paper covers nullifying emotions, respect, commitment, listening, and other important parts of the conflict resolution process. If any two people thought and behaved in exactly the same way as explained in this paper, then...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Thu, 01 Jan 2009 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/conflict.html"><![CDATA[Conflict]]></category>
		<category domain="http://resources.bnet.com/topic/robert+bacal.html"><![CDATA[Robert Bacal]]></category>
		<category domain="http://resources.bnet.com/topic/communication+skills.html"><![CDATA[Communication Skills]]></category>
		<category domain="http://resources.bnet.com/topic/career.html"><![CDATA[Career]]></category>
	</item>
	<item>
		<title><![CDATA[7 Phrases You Can't Say In Conflict Resolution]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=973891]]></link>
		<description><![CDATA[Compromise is the dirtiest word of conflict resolution, because compromise isn't the goal, it's the fallback if nothing better can be achieved. When you start with compromise, you're tacitly inviting everyone to give up something important in order to reach resolution. That's no place to begin because there are other...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Thu, 01 Jan 2009 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/conflict+resolution.html"><![CDATA[Conflict Resolution]]></category>
		<category domain="http://resources.bnet.com/topic/conflict+zen.html"><![CDATA[Conflict Zen]]></category>
		<category domain="http://resources.bnet.com/topic/communication+skills.html"><![CDATA[Communication Skills]]></category>
		<category domain="http://resources.bnet.com/topic/career.html"><![CDATA[Career]]></category>
	</item>
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		<title><![CDATA[Why Does Everyone Hate Conflict?]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=974113]]></link>
		<description><![CDATA[Everyone hates conflict, yet it is a natural part of life and organizations. Skills in dealing with conflict help, but there often requires something else - a fundamental shift in the conversation. So conflict in itself is not the problem, but what is? The field of conflict resolution says the...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Thu, 01 Jan 2009 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/negotiation.html"><![CDATA[Negotiation]]></category>
		<category domain="http://resources.bnet.com/topic/conflict.html"><![CDATA[Conflict]]></category>
		<category domain="http://resources.bnet.com/topic/ibizresources.com.html"><![CDATA[iBizResources.com]]></category>
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		<category domain="http://resources.bnet.com/topic/finance.html"><![CDATA[Finance]]></category>
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		<title><![CDATA[Conflict Resolution Activity]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=974177]]></link>
		<description><![CDATA[Conflict is really just two parties in opposition, or which differ. If you are able to analyze a situation, determine there is or will be conflict, then use some of the techniques provided in this paper, you will get through this and move on. If you try to resist this,...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Thu, 01 Jan 2009 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/conflict+resolution.html"><![CDATA[Conflict Resolution]]></category>
		<category domain="http://resources.bnet.com/topic/team-building.html"><![CDATA[Team-building]]></category>
		<category domain="http://resources.bnet.com/topic/team-building+tips.html"><![CDATA[Team-Building Tips]]></category>
		<category domain="http://resources.bnet.com/topic/team+management.html"><![CDATA[Team Management]]></category>
		<category domain="http://resources.bnet.com/topic/communication+skills.html"><![CDATA[Communication Skills]]></category>
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		<category domain="http://resources.bnet.com/topic/career.html"><![CDATA[Career]]></category>
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		<title><![CDATA[Resolving Conflict In Work Teams]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=974199]]></link>
		<description><![CDATA[As organizations continue to restructure work teams, the need for training in conflict resolution will grow. Conflict arises from differences, and when individuals come together in teams, their differences in terms of power, values, and attitudes contribute to the creation of conflict. To avoid the negative consequences that can result...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Thu, 01 Jan 2009 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/team.html"><![CDATA[Team]]></category>
		<category domain="http://resources.bnet.com/topic/team-building.html"><![CDATA[Team-building]]></category>
		<category domain="http://resources.bnet.com/topic/team-building+directory.html"><![CDATA[Team-Building Directory]]></category>
		<category domain="http://resources.bnet.com/topic/team+management.html"><![CDATA[Team Management]]></category>
		<category domain="http://resources.bnet.com/topic/communication+skills.html"><![CDATA[Communication Skills]]></category>
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		<category domain="http://resources.bnet.com/topic/career.html"><![CDATA[Career]]></category>
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		<title><![CDATA[Conflict Resolution Tips For Conflict Management]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=984713]]></link>
		<description><![CDATA[While minor conflicts may blow over, there could still be bad feelings, or the problem may just fester until the next time. As soon as there are signs of contention, the conflict should be addressed and resolved. When there is a conflict between two parties, what may seem like workplace...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Thu, 01 Jan 2009 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/workplace.html"><![CDATA[Workplace]]></category>
		<category domain="http://resources.bnet.com/topic/conflict+resolution.html"><![CDATA[Conflict Resolution]]></category>
		<category domain="http://resources.bnet.com/topic/conflict+management.html"><![CDATA[Conflict Management]]></category>
		<category domain="http://resources.bnet.com/topic/conflict.html"><![CDATA[Conflict]]></category>
		<category domain="http://resources.bnet.com/topic/life123.html"><![CDATA[Life123]]></category>
		<category domain="http://resources.bnet.com/topic/communication+skills.html"><![CDATA[Communication Skills]]></category>
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		<category domain="http://resources.bnet.com/topic/workforce+management.html"><![CDATA[Workforce Management]]></category>
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		<title><![CDATA[Conflict Resolution Through Team Efforts]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=987407]]></link>
		<description><![CDATA[Often misunderstanding and miscommunication maybe the cause of tension and stress in a workplace. Sometimes these situations are unavoidable and can lead to the loss of several working days which is detrimental to productivity and performance of employees. Stressful situations needn't arise and can be resolved only through a determined...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Thu, 01 Jan 2009 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/situation.html"><![CDATA[Situation]]></category>
		<category domain="http://resources.bnet.com/topic/team.html"><![CDATA[Team]]></category>
		<category domain="http://resources.bnet.com/topic/conflict+resolution.html"><![CDATA[Conflict Resolution]]></category>
		<category domain="http://resources.bnet.com/topic/communication+skills.html"><![CDATA[Communication Skills]]></category>
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	<item>
		<title><![CDATA[Take A Proactive Approach To Dealing With Conflict]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=996103]]></link>
		<description><![CDATA[Most people and organizations find conflict uncomfortable and undesirable and think if they just don't talk about it, it will go away. While conflict can be uncomfortable, disruptive and often scary, the benefits of conflict, when handled well, outweigh the moments of discomfort. So how can conflict in organizations be...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Thu, 01 Jan 2009 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/university+of+massachusetts.html"><![CDATA[University Of Massachusetts]]></category>
		<category domain="http://resources.bnet.com/topic/organization.html"><![CDATA[Organization]]></category>
		<category domain="http://resources.bnet.com/topic/communication+skills.html"><![CDATA[Communication Skills]]></category>
		<category domain="http://resources.bnet.com/topic/workforce+management.html"><![CDATA[Workforce Management]]></category>
		<category domain="http://resources.bnet.com/topic/team+management.html"><![CDATA[Team Management]]></category>
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		<category domain="http://resources.bnet.com/topic/management.html"><![CDATA[Management]]></category>
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		<title><![CDATA[Workplace Conflict Resolution Tips]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=1017753]]></link>
		<description><![CDATA[Resolving workplace conflict resolution should be dealt with directly and constructively with a focus on the actual issue. Conflicts and disagreements in the workplace are inevitable. The best solution is to find constructive ways to address the conflict and find a resolution to the conflict. The first step when there...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Thu, 01 Jan 2009 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/workplace.html"><![CDATA[Workplace]]></category>
		<category domain="http://resources.bnet.com/topic/helium.html"><![CDATA[HELIUM]]></category>
		<category domain="http://resources.bnet.com/topic/recruitment+%2526+selection.html"><![CDATA[Recruitment & Selection]]></category>
		<category domain="http://resources.bnet.com/topic/communication+skills.html"><![CDATA[Communication Skills]]></category>
		<category domain="http://resources.bnet.com/topic/human+resources.html"><![CDATA[Human Resources]]></category>
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	</item>
	<item>
		<title><![CDATA[Workplace Conflict Resolution: A Practical Guide]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=1017763]]></link>
		<description><![CDATA[When it comes to conflict, it's pretty easy to take a bad situation and make it even worse. We say the wrong thing, in the wrong way, at the wrong time. Our emotions get the best of us and pretty soon things have spiraled out of control. It is possible,...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Thu, 01 Jan 2009 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/workplace.html"><![CDATA[Workplace]]></category>
		<category domain="http://resources.bnet.com/topic/evan+carmichael.html"><![CDATA[Evan Carmichael]]></category>
		<category domain="http://resources.bnet.com/topic/communication+skills.html"><![CDATA[Communication Skills]]></category>
		<category domain="http://resources.bnet.com/topic/recruitment+%2526+selection.html"><![CDATA[Recruitment & Selection]]></category>
		<category domain="http://resources.bnet.com/topic/career.html"><![CDATA[Career]]></category>
		<category domain="http://resources.bnet.com/topic/human+resources.html"><![CDATA[Human Resources]]></category>
		<category domain="http://resources.bnet.com/topic/workforce+management.html"><![CDATA[Workforce Management]]></category>
	</item>
	<item>
		<title><![CDATA[Workplace Mediation And Conflict Resolution]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=1017769]]></link>
		<description><![CDATA[Conflict between staff takes a toll on individuals, teams and the whole business. While it is normal for some level of conflict when people work together, sometimes conflict persists leaving staff stressed and unable to work together effectively. Mediation provides a bridge for rebuilding trust, communication and co-operation. Rebuilding relationships...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Thu, 01 Jan 2009 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/workplace.html"><![CDATA[Workplace]]></category>
		<category domain="http://resources.bnet.com/topic/mediation.html"><![CDATA[Mediation]]></category>
		<category domain="http://resources.bnet.com/topic/conflict+resolution.html"><![CDATA[Conflict Resolution]]></category>
		<category domain="http://resources.bnet.com/topic/commonground.html"><![CDATA[COMMONGROUND]]></category>
		<category domain="http://resources.bnet.com/topic/communication+skills.html"><![CDATA[Communication Skills]]></category>
		<category domain="http://resources.bnet.com/topic/team+management.html"><![CDATA[Team Management]]></category>
		<category domain="http://resources.bnet.com/topic/recruitment+%2526+selection.html"><![CDATA[Recruitment & Selection]]></category>
		<category domain="http://resources.bnet.com/topic/career.html"><![CDATA[Career]]></category>
		<category domain="http://resources.bnet.com/topic/management.html"><![CDATA[Management]]></category>
		<category domain="http://resources.bnet.com/topic/human+resources.html"><![CDATA[Human Resources]]></category>
		<category domain="http://resources.bnet.com/topic/workforce+management.html"><![CDATA[Workforce Management]]></category>
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