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- CRM ROI: How To Justify Your Investment
- Customer Relationship Management CRM can be a complex and costly venture. Yet, many organizations drastically underestimate the Total Cost of Ownership TCO of a CRM solution. Additionally, they often harbor unrealistic expectations and miscalculate the real business benefits they expect to achieve. As a result, they often fail to realize...
- White papers 2007-01-01
- Making CRM Work
- Customer Relationship Management CRM is a business philosophy, not just a technology - understanding the customers' needs enables a person to build better relationships and increase sales. Using the philosophy of CRM helps "To get and to keep more customers who stay with the person longer". Although a sound customer...
- White papers
- Microsoft CRM Data Migration - Overview for Consultant Developer
- Microsoft Dynamics CRM 3.0 is now parading and triggering Microsoft CRM installation, implementation, customization, data conversion, upgrade and migration interest. Its often seen that the questions on data import and massage options to Microsoft CRM from such systems as ACT!, custom Oracle, DB2, MS SQL Server databases, in all these...
- White papers
- Microsoft Dynamics CRM Customization or Third Party Product - Overview for Consultant
- With version 3.0 MS CRM will be more exposed to end-user tuning, software development, customizations. Microsoft CRM SDK is becoming more sophisticated with post-call-out technology reconsidering, deprecating a lot of 1.2 CRM SDK methods, replacing Crystal Reports Enterprise with MS SQL Server Reporting Services, changing MS CRM Exchange Connector functionality,...
- White papers
- CRM: Keeping Customers Loyal
- Customers are now in charge. Thanks to the growth of the Web, it is easier than ever to comparison shop and switch from one business to another with the click of a mouse. However, research has found that in the online market, customers yearn for trustworthiness more than ever. Customer...
- White papers
- Microsoft Dynamics CRM 3.0 Implementation - Leveraging Ms Office & Outlook User Experience
- Microsoft Dynamics CRM 3.0, as well as Microsoft CRM 1.2 has so-called MS Outlook client snap-ins. Also it uses MSDE installed on local machine usually meaning laptop of the traveling MS CRM user to store replicated MS CRM data for using it offline. It is probably a true statement for...
- White papers
- Microsoft Dynamics CRM 3.0 Customization, Reporting, Integration Highlights
- Microsoft Business Solutions CRM now has a new name, Microsoft Dynamics CRM. Microsoft Dynamics product series also include Microsoft GP Great Plains, Microsoft NAV NAVision, Microsoft AX AXapta, Microsoft SL SoLomon. However version number was not changed, Microsoft just mentioned that MS CRM 1.2 was actually version 2, due to...
- White papers
- How to Bring Your CRM Project in On-Budget
- It seems that having a project come in On-Budget is the holy-grail of project management, especially when it comes to CRM projects. With their 70% failure rate, CRM projects represent a significant risk to a small business' financial health and warrants more "Measure twice, cut once" consideration before beginning. What...
- White papers
- Microsoft CRM Implementation for Large Corporation - Overview
- Microsoft Business Solutions CRM is now approaching the phase of being mature product and the CRM solution one may consider for large publicly traded company. The authors' view point considers the fact of multiple platforms and systems coexistence and balancing: UNIX, Linux, Microsoft Windows, Java, .Net, PC, AS/400, RS6000, Microsoft...
- White papers
- 3 Reasons Why CRM Strategies Fail
- Customer Relationship Management CRM is one of the most effective tools for improving customer relationships and therefore increasing revenue, customer satisfaction, and customer retention. Unfortunately, some CRM strategies fail. This leaves CRM vendors and their customers baffled, but there a few common reasons why a CRM strategy will fail. Some...
- White papers
- IT Strategy for Midsize Business: Microsoft Vs. Java, Great Plains & CRM
- Midsize business or non-profit organization should decide if one-vendor solution would be appropriate and the associated risk acceptable. In the authors' opinion, balancing the risk of one-vendor-approach is not economically feasible and should be avoided. This means that one needs to decide if he plans to be Microsoft-oriented or Java/Unix/Linux/Oracle...
- White papers
- IT Strategy for Large Corporation: ERP/MRP/CRM, Unix/Linux/Windows, Microsoft/Java - Balanced Approach
- Microsoft Business Solutions pluses - old conception that OS should be separate from the DB platform and from the accounting application doesn't work when the author considers modern Microsoft: it now offers all in one: Microsoft Great Plains/Navision/Axapta/Solomon/Microsoft CRM/Small Business Financials ERP, based on MS SQL Server DB platform and...
- White papers
- Microsoft CRM: Data Conversion - Import From Act!
- Best Software Act! is very popular CRM for small and mid-size organizations. This system attracts business owner by its low price, plus system is very easy to use. However if the business is growing one should reach the moment to implement more advanced CRM solution. Natural question is - how...
- White papers
- Microsoft CRM Conversation Gateway: VOIP - Implementation & Customization
- Microsoft CRM is winning market share step-by-step from such the traditional CRM providers as Siebel, Saleslogix. This paper explains Microsoft Business Solutions CRM potential in the VoIP direction. Nowadays VOIP-based technologies and Instant Messaging Systems are getting wider and wider spread. Each work desk or each personal computer has one...
- White papers
- Finding an Affordable CRM Software Solution
- If a person made the decision to implement CRM software into his business, he might be confused as to which Customer Relationship Management software is best for his needs. While there are many different options available, the author will break them down in this paper so that the person can...
- White papers
- How to Define Your Needs Before Buying CRM
- Like many other business trends, the pressure to keep up with the latest technology developments and hold on to the competitive edge can often lead to rushed and poorly researched decisions. Such is the case with Customer Relationship Management and its enormous industry growth and migration rates. Many CEO's have...
- White papers
- How to Calculate CRM Total Cost of Ownership (TCO)
- Although it may look and sound complicated, calculating the Total Cost of Ownership TCO for on demand CRM is as simple as elementary subtraction. Or to go one step further, more money will be going into the business rather than the system that struggles to support it. The on demand...
- White papers
- Getting The Most From Your Existing CRM System
- For many companies, the first Customer Relationship Management CRM system they purchase serves as a accepting stone way for them to gradually implement a customer relationship management strategy and familiarize themselves with the technology. It also allows them to assess the benefits of customer relationship management, as well as its...
- White papers 2007-01-01
- How To Gather CRM Requirements
- When your company decides to purchase a Customer Relationship Management CRM solution, the next important step is to define your CRM requirements. You need to outline your needs and goals, and translate those into a firm list of key criteria before you start evaluating the various vendors and applications on...
- White papers 2007-01-01
- 5 Questions To Ask CRM Companies Before You Buy
- Buying a Customer Relationship Management CRM package is one of the most monumental decisions your firm will ever make. Choosing the right one can mean the difference between the success and failure of your CRM initiative. But with hundreds of CRM companies out there, how do you find the vendor...
- White papers 2007-01-01
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