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	<title><![CDATA[complaint Resources | BNET]]></title>
	<link><![CDATA[http://resources.bnet.com/topic/complaint.html]]></link>
	<description><![CDATA[White papers, case studies, business articles, and blog posts relating to complaint]]></description>
	<s:counts start="0" returned="20" found="41" />
	<language>en-us</language>
	<item>
		<title><![CDATA[Complaints Go Down as On Time Percentage Rises]]></title>
		<link><![CDATA[http://industry.bnet.com/travel/10003779/complaints-go-down-as-on-time-percentage-rises/]]></link>
		<description><![CDATA[The August Air Travel Consumer Report is out, and a better on-time performance meant complaints went down.  While the comparison isn't perfect, as you can see, when on time performance improves, complaints usually fall. by Brett Snyder]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Wed, 21 Oct 2009 07:07:27 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/complaint.html"><![CDATA[Complaint]]></category>
		<category domain="http://resources.bnet.com/topic/performance.html"><![CDATA[Performance]]></category>
		<category domain="http://resources.bnet.com/topic/august+air+travel+consumer+report.html"><![CDATA[August Air Travel Consumer Report]]></category>
		<category domain="http://resources.bnet.com/topic/performance+management.html"><![CDATA[Performance Management]]></category>
		<category domain="http://resources.bnet.com/topic/human+resources.html"><![CDATA[Human Resources]]></category>
		<category domain="http://resources.bnet.com/topic/workforce+management.html"><![CDATA[Workforce Management]]></category>
		<category domain="http://resources.bnet.com/topic/brett+snyder.html"><![CDATA[Brett Snyder]]></category>
	</item>
	<item>
		<title><![CDATA[AMV BBDO Global Warming Ad Draws Hundreds of Complaints: Too Scary for Kids?]]></title>
		<link><![CDATA[http://industry.bnet.com/advertising/10004380/amv-bbdo-global-warming-ad-draws-hundreds-of-complaints-too-scary-for-kids/]]></link>
		<description><![CDATA[Hundreds of viewers in the U.K. have complained about an AMV BBDO TV spot that asks viewers to "act on CO2" to prevent global warming video below. Some of the complaints are from climate change deniers. Others believe the ad unnecessarily scares children. by Jim Edwards]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Fri, 16 Oct 2009 16:01:56 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/complaint.html"><![CDATA[Complaint]]></category>
		<category domain="http://resources.bnet.com/topic/climate+change.html"><![CDATA[Climate Change]]></category>
		<category domain="http://resources.bnet.com/topic/jim+edwards.html"><![CDATA[Jim Edwards]]></category>
	</item>
	<item>
		<title><![CDATA[Can I Break My Lease If People Bark about My Dog?]]></title>
		<link><![CDATA[http://moneywatch.bnet.com/saving-money/blog/ask-agent/can-i-break-my-lease-if-people-complain-about-my-dog/874/]]></link>
		<description><![CDATA[Dear Ali;  I have a companion dog that we kept out on our apartment's patio until we got complaints saying he barks too much when people walk by. Since then, we have kept him in a kennel in our home when we leave,  but now we have more...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Fri, 04 Sep 2009 12:27:07 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/complaint.html"><![CDATA[Complaint]]></category>
		<category domain="http://resources.bnet.com/topic/schorr+law.html"><![CDATA[Schorr Law]]></category>
		<category domain="http://resources.bnet.com/topic/workforce+management.html"><![CDATA[Workforce Management]]></category>
		<category domain="http://resources.bnet.com/topic/capital+structures.html"><![CDATA[Capital Structures]]></category>
		<category domain="http://resources.bnet.com/topic/human+resources.html"><![CDATA[Human Resources]]></category>
		<category domain="http://resources.bnet.com/topic/finance.html"><![CDATA[Finance]]></category>
		<category domain="http://resources.bnet.com/topic/alison+rogers.html"><![CDATA[Alison Rogers]]></category>
	</item>
	<item>
		<title><![CDATA[United Feels the Pain When Complaints Go Viral]]></title>
		<link><![CDATA[http://industry.bnet.com/travel/10002707/united-feels-the-pain-when-complaints-go-viral/]]></link>
		<description><![CDATA[If United ever needed a reason to take every customer complaint seriously, Dave Carroll and his guitar have provided one.  This should actually be a good lesson for those airlines that still think social media isn't important. by Brett Snyder]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Wed, 08 Jul 2009 07:37:08 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/complaint.html"><![CDATA[Complaint]]></category>
		<category domain="http://resources.bnet.com/topic/brett+snyder.html"><![CDATA[Brett Snyder]]></category>
	</item>
	<item>
		<title><![CDATA[The New Delta Sees More Complaints in March]]></title>
		<link><![CDATA[http://industry.bnet.com/travel/10001937/the-new-delta-sees-more-complaints-in-march/]]></link>
		<description><![CDATA[DOT numbers are out, and when it comes to complaints, Delta and its new partner Northwest found themselves losing ground.  I suppose that's fairly common in the early stages of a merger, but it's still not good news. by Brett Snyder]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Mon, 18 May 2009 07:53:23 -0700</pubDate>
		<category domain="http://resources.bnet.com/topic/complaint.html"><![CDATA[Complaint]]></category>
		<category domain="http://resources.bnet.com/topic/delta.html"><![CDATA[Delta]]></category>
		<category domain="http://resources.bnet.com/topic/mergers+%2526+acquisitions.html"><![CDATA[Mergers & Acquisitions]]></category>
		<category domain="http://resources.bnet.com/topic/investment.html"><![CDATA[Investment]]></category>
		<category domain="http://resources.bnet.com/topic/finance.html"><![CDATA[Finance]]></category>
		<category domain="http://resources.bnet.com/topic/brett+snyder.html"><![CDATA[Brett Snyder]]></category>
	</item>
	<item>
		<title><![CDATA[Suit vs. Forest Labs Names  Execs Linked to Alleged Lies About Lexapro, Celexa]]></title>
		<link><![CDATA[http://industry.bnet.com/pharma/10001176/suit-vs-forest-labs-names-execs-linked-to-alleged-lies-about-lexapro-celexa/]]></link>
		<description><![CDATA[Employees of Forest Labs and that company's rivals should read the U.S. government's complaint against the company, which alleges off-label promotion of Lexapro and Celexa for use in children. The complaint names executives, indicates who knew what and when, and goes into the details of many individual sales reps' actions....]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Thu, 26 Feb 2009 09:38:27 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/fda.html"><![CDATA[FDA]]></category>
		<category domain="http://resources.bnet.com/topic/complaint.html"><![CDATA[Complaint]]></category>
		<category domain="http://resources.bnet.com/topic/exec.html"><![CDATA[Exec]]></category>
		<category domain="http://resources.bnet.com/topic/lexapro.html"><![CDATA[Lexapro]]></category>
		<category domain="http://resources.bnet.com/topic/celexa.html"><![CDATA[Celexa]]></category>
		<category domain="http://resources.bnet.com/topic/forest+labs.html"><![CDATA[Forest Labs]]></category>
		<category domain="http://resources.bnet.com/topic/lundbeck.html"><![CDATA[Lundbeck]]></category>
		<category domain="http://resources.bnet.com/topic/federal+government.html"><![CDATA[Federal Government]]></category>
		<category domain="http://resources.bnet.com/topic/sales+strategy.html"><![CDATA[Sales Strategy]]></category>
		<category domain="http://resources.bnet.com/topic/government.html"><![CDATA[Government]]></category>
		<category domain="http://resources.bnet.com/topic/sales.html"><![CDATA[Sales]]></category>
		<category domain="http://resources.bnet.com/topic/jim+edwards.html"><![CDATA[Jim Edwards]]></category>
		<category domain="http://resources.bnet.com/topic/jim+edwards.html"><![CDATA[Jim Edwards]]></category>
	</item>
	<item>
		<title><![CDATA[November Complaints Show Specific Airline Weaknesses]]></title>
		<link><![CDATA[http://industry.bnet.com/travel/1000510/november-complaints-show-specific-airline-weaknesses/]]></link>
		<description><![CDATA[It's very interesting to dig in to the DOT's monthly Air Travel Consumer Report because you can really find some interesting nuggets of information.  For example, January's report for November travel shows some trends on customer complaints.  You can clearly see who is doing what wrong. by Brett...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Wed, 28 Jan 2009 10:10:29 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/airline.html"><![CDATA[Airline]]></category>
		<category domain="http://resources.bnet.com/topic/complaint.html"><![CDATA[Complaint]]></category>
		<category domain="http://resources.bnet.com/topic/product+marketing.html"><![CDATA[Product Marketing]]></category>
		<category domain="http://resources.bnet.com/topic/customer+relationship+management+%2528crm%2529.html"><![CDATA[Customer Relationship Management (CRM)]]></category>
		<category domain="http://resources.bnet.com/topic/marketing.html"><![CDATA[Marketing]]></category>
		<category domain="http://resources.bnet.com/topic/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://resources.bnet.com/topic/software.html"><![CDATA[Software]]></category>
		<category domain="http://resources.bnet.com/topic/brett+snyder.html"><![CDATA[Brett Snyder]]></category>
		<category domain="http://resources.bnet.com/topic/brett+snyder.html"><![CDATA[Brett Snyder]]></category>
	</item>
	<item>
		<title><![CDATA[Leo Burnett Pays $15.5 Million to Settle Allegations It Defrauded the U.S. Army]]></title>
		<link><![CDATA[http://industry.bnet.com/advertising/1000487/leo-burnett-pays-155-million-to-settle-allegations-it-defrauded-the-us-army/]]></link>
		<description><![CDATA[Leo Burnett has agreed to settle a whistleblower lawsuit alleging that it overbilled the U.S. Army by $20 million on its advertising account. The suit alleges that Burnett systematically overbilled the government by pretending that agencies it owned were independent subcontractors. It funnelled the excess billings into a secret account,...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Wed, 07 Jan 2009 09:12:10 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/advertisement.html"><![CDATA[Advertisement]]></category>
		<category domain="http://resources.bnet.com/topic/u.s.+army.html"><![CDATA[U.S. Army]]></category>
		<category domain="http://resources.bnet.com/topic/complaint.html"><![CDATA[Complaint]]></category>
		<category domain="http://resources.bnet.com/topic/agency.html"><![CDATA[Agency]]></category>
		<category domain="http://resources.bnet.com/topic/leo+burnett.html"><![CDATA[Leo Burnett]]></category>
		<category domain="http://resources.bnet.com/topic/army.html"><![CDATA[Army]]></category>
		<category domain="http://resources.bnet.com/topic/lbusa.html"><![CDATA[LBUSA]]></category>
		<category domain="http://resources.bnet.com/topic/ileo.html"><![CDATA[ILEO]]></category>
		<category domain="http://resources.bnet.com/topic/government.html"><![CDATA[Government]]></category>
		<category domain="http://resources.bnet.com/topic/vertical+industries.html"><![CDATA[Vertical Industries]]></category>
		<category domain="http://resources.bnet.com/topic/advertising+%2526+promotion.html"><![CDATA[Advertising & Promotion]]></category>
		<category domain="http://resources.bnet.com/topic/marketing.html"><![CDATA[Marketing]]></category>
		<category domain="http://resources.bnet.com/topic/jim+edwards.html"><![CDATA[Jim Edwards]]></category>
	</item>
	<item>
		<title><![CDATA[WellCare's Alleged Medicaid Fraud: The Plaintiffs' Theory]]></title>
		<link><![CDATA[http://industry.bnet.com/healthcare/1000285/wellcares-alleged-medicaid-fraud-the-plaintiffs-theory/]]></link>
		<description><![CDATA[Federal and state agents raided the headquarters of WellCare Health Plans over a year ago, but the company has never specifically explained why, even though it's since sacked its previous management and announced it will restate several years of earnings. The complaint in a class-action lawsuit against the company, however,...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Wed, 31 Dec 2008 14:20:48 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/theory.html"><![CDATA[Theory]]></category>
		<category domain="http://resources.bnet.com/topic/medicaid.html"><![CDATA[Medicaid]]></category>
		<category domain="http://resources.bnet.com/topic/complaint.html"><![CDATA[Complaint]]></category>
		<category domain="http://resources.bnet.com/topic/reinsurance.html"><![CDATA[Reinsurance]]></category>
		<category domain="http://resources.bnet.com/topic/fraud.html"><![CDATA[Fraud]]></category>
		<category domain="http://resources.bnet.com/topic/wellcare.html"><![CDATA[WellCare]]></category>
		<category domain="http://resources.bnet.com/topic/wellcare+health+plans.html"><![CDATA[WellCare Health Plans]]></category>
		<category domain="http://resources.bnet.com/topic/healthcare.html"><![CDATA[Healthcare]]></category>
		<category domain="http://resources.bnet.com/topic/david+p.+hamilton.html"><![CDATA[David P. Hamilton]]></category>
		<category domain="http://resources.bnet.com/topic/david+p.+hamilton.html"><![CDATA[David P. Hamilton]]></category>
	</item>
	<item>
		<title><![CDATA[BHP's Bid for Rio Tinto Meets with European Commission Complaint]]></title>
		<link><![CDATA[http://dw.com.com/redir?destUrl=http%3A%2F%2Fseekingalpha.com%2Farticle%2F104059-bhp-s-bid-for-rio-tinto-meets-with-european-commission-complaint%3Fsource%3Dbnet&siteid=23&tag=seekingalpha]]></link>
		<description><![CDATA[Money Morning submits:  By  Jason Simpkins  BHP Billiton Ltd. BHP Tuesday received a formal complaint from the European Commission that detailed antitrust concerns about the mining giant&#8217;s proposed buyout of Rio Tinto PLC RTP. Despite a sharp decline in commodities prices, BHP will likely make every effort...]]></description>
		<s:doctype><![CDATA[External links]]></s:doctype>
		<pubDate>Tue, 04 Nov 2008 11:27:51 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/european+commission.html"><![CDATA[European Commission]]></category>
		<category domain="http://resources.bnet.com/topic/complaint.html"><![CDATA[Complaint]]></category>
		<category domain="http://resources.bnet.com/topic/seeking+alpha.html"><![CDATA[Seeking Alpha]]></category>
		<category domain="http://resources.bnet.com/topic/bhp.html"><![CDATA[BHP]]></category>
		<category domain="http://resources.bnet.com/topic/asset+management.html"><![CDATA[Asset Management]]></category>
		<category domain="http://resources.bnet.com/topic/corporate+law.html"><![CDATA[Corporate Law]]></category>
		<category domain="http://resources.bnet.com/topic/security.html"><![CDATA[Security]]></category>
		<category domain="http://resources.bnet.com/topic/operational+planning.html"><![CDATA[Operational Planning]]></category>
		<category domain="http://resources.bnet.com/topic/business+operations.html"><![CDATA[Business Operations]]></category>
		<category domain="http://resources.bnet.com/topic/money+morning.html"><![CDATA[Money Morning]]></category>
		<category domain="http://resources.bnet.com/topic/materials%252findustrials.html"><![CDATA[Materials/Industrials]]></category>
	</item>
	<item>
		<title><![CDATA[Complaint: Displeased With Treatment]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=359982]]></link>
		<description><![CDATA[Use this template to place a complaint against the bad treatment by any employee of the firm which you have been experienced. ]]></description>
		<s:doctype><![CDATA[Tools & templates]]></s:doctype>
		<pubDate>Tue, 01 Jan 2008 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/treatment.html"><![CDATA[Treatment]]></category>
		<category domain="http://resources.bnet.com/topic/complaint.html"><![CDATA[Complaint]]></category>
		<category domain="http://resources.bnet.com/topic/letterpremier.com.html"><![CDATA[LetterPremier.com]]></category>
	</item>
	<item>
		<title><![CDATA[Complaint: Displeased With Service]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=359983]]></link>
		<description><![CDATA[Use this template to place a complaint against the bad service of the firm. ]]></description>
		<s:doctype><![CDATA[Tools & templates]]></s:doctype>
		<pubDate>Tue, 01 Jan 2008 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/complaint.html"><![CDATA[Complaint]]></category>
		<category domain="http://resources.bnet.com/topic/letterpremier.com.html"><![CDATA[LetterPremier.com]]></category>
	</item>
	<item>
		<title><![CDATA[Complaint: Displeased With Temp]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=359984]]></link>
		<description><![CDATA[Use this template to place a complaint against the employee who have worked at your place on temporary basis. ]]></description>
		<s:doctype><![CDATA[Tools & templates]]></s:doctype>
		<pubDate>Tue, 01 Jan 2008 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/complaint.html"><![CDATA[Complaint]]></category>
		<category domain="http://resources.bnet.com/topic/letterpremier.com.html"><![CDATA[LetterPremier.com]]></category>
	</item>
	<item>
		<title><![CDATA[Complaint Online Service Is Too Expensive]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=372350]]></link>
		<description><![CDATA[Use this template to make a complaint to an online service that their prices are too high or their pricing structure is archaic. ]]></description>
		<s:doctype><![CDATA[Tools & templates]]></s:doctype>
		<pubDate>Tue, 01 Jan 2008 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/complaint.html"><![CDATA[Complaint]]></category>
		<category domain="http://resources.bnet.com/topic/online+service.html"><![CDATA[Online Service]]></category>
		<category domain="http://resources.bnet.com/topic/best+sample+letters.html"><![CDATA[Best Sample Letters]]></category>
		<category domain="http://resources.bnet.com/topic/pricing.html"><![CDATA[Pricing]]></category>
		<category domain="http://resources.bnet.com/topic/marketing+research.html"><![CDATA[Marketing Research]]></category>
		<category domain="http://resources.bnet.com/topic/marketing.html"><![CDATA[Marketing]]></category>
	</item>
	<item>
		<title><![CDATA[Demand Of Refund Complaint]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=372419]]></link>
		<description><![CDATA[You are not satisfied with purchased product as it didn't live up to expectations? Then you should complaint about it to the company and ask for the refund. Here is a template that will help you out in it. ]]></description>
		<s:doctype><![CDATA[Tools & templates]]></s:doctype>
		<pubDate>Tue, 01 Jan 2008 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/complaint.html"><![CDATA[Complaint]]></category>
		<category domain="http://resources.bnet.com/topic/best+sample+letters.html"><![CDATA[Best Sample Letters]]></category>
	</item>
	<item>
		<title><![CDATA[False Advertising Complaint]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=372423]]></link>
		<description><![CDATA[Use this template as a letter to make a complaint that a company is running misleading advertisements. ]]></description>
		<s:doctype><![CDATA[Tools & templates]]></s:doctype>
		<pubDate>Tue, 01 Jan 2008 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/advertisement.html"><![CDATA[Advertisement]]></category>
		<category domain="http://resources.bnet.com/topic/complaint.html"><![CDATA[Complaint]]></category>
		<category domain="http://resources.bnet.com/topic/best+sample+letters.html"><![CDATA[Best Sample Letters]]></category>
	</item>
	<item>
		<title><![CDATA[Product Does Not Work Complaint]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=372435]]></link>
		<description><![CDATA[Use this template to make a complaint to a company that a purchased product does not perform as advertised. ]]></description>
		<s:doctype><![CDATA[Tools & templates]]></s:doctype>
		<pubDate>Tue, 01 Jan 2008 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/complaint.html"><![CDATA[Complaint]]></category>
		<category domain="http://resources.bnet.com/topic/best+sample+letters.html"><![CDATA[Best Sample Letters]]></category>
	</item>
	<item>
		<title><![CDATA[Poor Service Complaint]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=372447]]></link>
		<description><![CDATA[Not satisfied with the company's service? Then use this template to complaint to a company about poor service. ]]></description>
		<s:doctype><![CDATA[Tools & templates]]></s:doctype>
		<pubDate>Tue, 01 Jan 2008 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/complaint.html"><![CDATA[Complaint]]></category>
		<category domain="http://resources.bnet.com/topic/best+sample+letters.html"><![CDATA[Best Sample Letters]]></category>
	</item>
	<item>
		<title><![CDATA[Undertrained Staff Complaint]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=372453]]></link>
		<description><![CDATA[Use this template as a letter for complaint to a company about its staff being unable to answer your questions. ]]></description>
		<s:doctype><![CDATA[Tools & templates]]></s:doctype>
		<pubDate>Tue, 01 Jan 2008 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/complaint.html"><![CDATA[Complaint]]></category>
		<category domain="http://resources.bnet.com/topic/best+sample+letters.html"><![CDATA[Best Sample Letters]]></category>
	</item>
	<item>
		<title><![CDATA[Inconvenient Hours Complaint]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=372455]]></link>
		<description><![CDATA[Use this template to make a complaint that a company's hours are inconvenient for you. ]]></description>
		<s:doctype><![CDATA[Tools & templates]]></s:doctype>
		<pubDate>Tue, 01 Jan 2008 00:00:00 -0800</pubDate>
		<category domain="http://resources.bnet.com/topic/complaint.html"><![CDATA[Complaint]]></category>
		<category domain="http://resources.bnet.com/topic/best+sample+letters.html"><![CDATA[Best Sample Letters]]></category>
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