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- 'Off the record' complaints can be managing land mines, so step carefully
- When a staff member approaches you with a specific complaint about a peer and asks that you keep the comments secret, beware the situation that could develop.
- Articles 2007-02-01
- Leadership Don'ts |Leila's House of Corrections
- With so much focus on how business leaders are hurting the economy, all leaders need to know which missteps to avoid. Leila starts you off with three suggestions—never raise your voice, don't ignore complaints, and never openly criticize people. Leila also suggests sitting down to talk honestly with your team...
- Videos 2009-06-08
Additional Resources
- Complaints increase as telcos grapple with new services
- Australian telecommunications companies have come under fire after the Telecommunications Industry Ombudsman released a report yesterday which revealed the number of complaints against companies increased 1.8% in the last six months. While the growth of the number of complaints has slowed, with only a 1.8% increase compared to a 46%...
- News items 2009-08-24
- Financial customers deliver 9 million complaints
- The UK financial services industry has been hit by nine million formal customer complaints in the past three years, new figures revealed yesterday. The Financial Services Authority figures, which have not been published before, reveal the scale of customer dissatisfaction within the UK and indicates that it is worsening. Complaints...
- News items 2009-09-03
- LNP complaints continue downward trend.(News)
- Fewer complaints regarding wireless local number portability appear were logged at the Federal Communications Commission in the last month. The agency received fewer than 1,000 complaints regarding WLNP from Feb. 24 to March 24. This is down from a high of 2,400 complaints...
- Research articles 2004-04-05
- AUSTRALIAN BROADCASTING CORPORATION: Independent Co Complaints Review Panel finding released.
- M2 PRESSWIRE-15 September 1999-AUSTRALIAN BROADCASTING CORPORATION: Independent Complaints Review Panel finding released C1994-99 M2 COMMUNICATIONS LTD RDATE:150999 The Independent Complaints Review Panel ICRP has finalised its review of complaints by the Sporting Shooters Association of Australia Victoria and Mr Terry...
- Research articles 1999-09-15
- Say on Pay: Complaints About Debt Collectors Surge
- As Americans sink further into debt, so does their distaste for paying it back. Complaints about debt collection rose 34 percent from 2004 to 2008, according to a new FTC report. The agency last year received roughly 79,000 complaints regarding those third-party debt collection services everyone loves...
- Blog posts 2009-10-21
- Telstra records highest telco complaints
- Mitchell Bingemann | October 23, 2009COMPLAINTS against telecoms companies have continued their meteoric rise, soaring more than 50 per cent in the past year despite government threats to regulate the industry unless it lifts its game.Some 230,065 complaints were lodged with the Telecommunications Industry Ombudsman according to its 2008/09 annual...
- News items 2009-10-22
- Effective Response Mechanism For Sexual Harassment Complaints
- This case clearly demonstrates the importance of an effective response mechanism for sexual harassment complaints. To be effective, the response mechanism should include: (1) clearly defined channels for reporting sexual harassment complaints; (2) training for all supervisory employees on how to respond to complaints, including reporting them to the personnel...
- Case studies 2003-01-01
- Handling Anonymous Employee Complaints is Challenging, And Requires Greater Attention
- Article provide the information of handling anonymous employee complaints, which is a challenging process and requires greater attention. It explains an experience of accounting firm in handling financial investigations, accounting processes, and related dispute resolution. The personnel are able to field employee complaints and take steps to implement the audit...
- White papers 2003-01-01
- How to Use Customer Complaints to Your Advantage
- In hotels, restaurants, and other hospitality industries customer complaints are events are inevitable. No one is perfect and there will always be the occasional customer who would not be satisfied unless they have made waves. However, this article explains in detail that if the complaints are welcomed as opportunities to...
- White papers 2002-11-05
- Deregulation derailed; satellite, consumer complaints over access, rates could prod Congress away from 1996 act. (Telecommunications Act of 1996)
- Complaints from cable's competitors about access to programming--along with complaints from voters about rising cable rates--are sending Congress the message that deregulating cable might not be a good idea just yet. In the next session, Co ...
- Research articles 1997-11-10
- Regulation of upper-tier cable rates expires Wednesday, but the FCC could be dealing with rate complaints into next year.
- Regulation of upper-tier cable rates expires Wednesday, but the FCC could be dealing with rate complaints into next year. The commission has decided to continue accepting rate complaints and ordering subscriber refunds after the March 31 sunset, bu Regulation of upper-tier cable rates expires...
- Research articles 1999-03-29
- Indecent underexposure.(obscenity complaints against cable television industry reduced )(Brief Article)
- Broadcasters' self-regulation on the indecency front may be paying off, at least in terms of complaints. According to the FCC's quarterly report, released last week, indecency and obscenity complaints against broadcast TV and radio dropped fr Broadcasters' self-regulation...
- Research articles 2005-10-03
- FCC: Fourth-quarter complaints cover wireless billing, rates.(News)
- The Federal Communications Commission said it received 4,600 wireless complaints in the fourth quarter of 2006, a slight increase from the previous quarter. Most fourth-quarter wireless complaints dealt with billing ... The Federal Communications Commission said it received 4,600...
- Research articles 2007-05-14
- FCC makes dent in cable rate complaints. (Brief Article)
- The FCC has resolved .55% of the more than 6,500 outstanding cable rate complaints and says that most of the backlog will be resolved by spring. The FCC last week issued 11 decisions that resolved 36 complaints, because there was more...
- Research articles 1994-11-14
- FCC tallies fewer wireless complaints.(News)
- Complaints filed by mobile-phone subscribers at the Federal Communications Commission dropped in the fourth quarter of 2005 compared with the previous quarter. The FCC said wireless complaints decreased from 6,873 in the third quarter to 4,956 in t Complaints filed by mobile-phone subscribers at...
- Research articles 2006-02-27
- LNP complaints to FCC triple in last half of month.(News)
- The Federal Communications Commission said it received 2,394 informal consumer complaints targeted at wireless carriers from Nov. 24 through Dec. 24, which marked the first month of wireless local number portability. Complaints almost tripled in th The Federal Communications Commission said it received 2,394...
- Research articles 2004-01-05
- Cable Television of Boston last week settled a series of rate complaints with the FCC.(Federal Communications Commission)(Washington Watch)(Brief Article)
- Cablevision of Boston last week settled a series of rate complaints with the FCC. The complaints surrounded the operator's "Family Cable" service, a 12-channel package Cablevision treated as an a la carte offering. The operator last summer Cablevision of Boston last week settled a series...
- Research articles 1995-08-14
- Number of LNP complaints to FCC drops in April.(Late News)
- The Federal Communications Commission said it received 400 complaints in April from consumers regarding wireless local number portability, which was the lowest number of complaints in a month since WLNP was implemented Nov. 24, bringing the total n The Federal Communications Commission said it...
- Research articles 2004-05-03
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