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- Mitel and Digital join forces to integrate telephony and computers - joint development of CTI products to offer one stop shopping solution
- KANATA, ONTARIO--BUSINESS WIRE--March 7, 1995-- Mitel Corporation and Digital Equipment Corporation today signed a joint development agreement which is expected to establish the two companies as a key force in the burgeoning computer telephone integration CTI marketplace. This rapidly expanding market is expected to grow from less than $2...
- Research articles 1995-03-07
- Siemens Rolm to showcase computer telephony applications and new CTI developer program at industry show; Computer Telephony Expo to feature leading edge CTI products and new CTI development program by leader in voice, data and multimedia communications
- SANTA CLARA, Calif.--BUSINESS WIRE--March 3, 1995--Siemens Rolm will be prominently featured at the upcoming Computer Telephone Integration CTI Expo to be held March 7th through 9th at the Dallas Convention Center in Dallas, Texas.
- Research articles 1995-03-03
- NICE expands market pressure.(financial forecasts for NICE Systems following acquisition of Dees Communications)
- A recent report by leading US investment house. Lehman Brothers, indicates that computer telephony integration CTI developer, NICE Systems (Nasdaq: NICEY), is due to maintain a strong performance in all its areas of operation while expanding its p A recent report by leading US investment...
- Research articles 1997-06-15
- Genesys to Provide Sprint Telecenters with CTI Framework for Iridium Global Customer Care Centers; Creates "Virtual" Call Center Spanning Three Continents
- SAN FRANCISCO--BUSINESS WIRE--Feb. 17, 1998--Further establishing itself as a leader in computer telephony integration CTI solutions, Genesys Telecommunications Laboratories, Inc. (NASDAQ:GCTI) today announced it has been chosen by Sprint TELECENTERs, an outsourced call center services agency, to provide the CTI framework for Iridium's Global Customer Care Centers supporting its new...
- Research articles 1998-02-17
- Aristacom links CTI solution with AT&T Interactive Voice Service; product ties network-based IVR to premise-based Computer Telephone Integration
- ALAMEDA, Calif.--BUSINESS WIRE--May 20, 1997--Aristacom International Inc., a premier provider of Computer Telephone Integration software and services, announced today the release of its Network Interactive Voice Interface.
- Research articles 1997-05-20
- Siebel Systems and Dialogic Bring Computer Telephony Integration to Enterprise Applications
- NEW YORK--BUSINESS WIRE--Sept. 23, 1998--
- Research articles 1998-09-23
- Why Your Next Phone System Should Be Free.(Industry Trend or Event)
- ...and why you shouldn't pay high-end prices for name-brand products that don't work. Ten years ago, the computer telephony "revolution" declared itself, promising that the last legacy PBX would be retired by the year 2000. While mu ...and...
- Research articles 2001-02-01
- ACDs: Heart Of The Customer Contact Center (Still).(Technology Information)
- Not only are traditional ACDs still popular, they're influencing the "next-gen" technologies. During the past two years, ACD systems have been overshadowed, often buried, by the attention lavished on customer relationship management Not only are traditional ACDs still...
- Research articles 2000-12-01
- Genesys Labs, San Bruno, CA, announces open-systems Computer Telephony integration for Centrex customers
- SAN BRUNO, Calif.--BUSINESS WIRE--April 17, 1995--Today Genesys Labs officially announced the availability of Centrex-based computer telephony applications to Call Center customers of selected local exchange carriers. The service will allow Centrex customers to have the same benefits enjoyed by call centers with elaborate premise PBX equipment. Centrex-based service...
- Research articles 1995-04-17
- Ericsson to support Sun in PBX product; Ericsson and Sun to provide computer telephony integration platform
- MOUNTAIN VIEW, Calif.--BUSINESS WIRE--March 9, 1995--Ericsson Business Networks AB, the world's largest telecommunications equipment manufacturer, announced it will support SunXTL software, an extension of the Solaris software environment, from Sun Microsystems Computer Company SMCC on Ericsson's widely installed Consono MD110 PBX private branch exchange product.
- Research articles 1995-03-09
- IMA Partners with ALCATEL to Offer Seamless Computer Telephony Integration -CTI- Solutions
- Business & High-Tech Editors
- Research articles 1999-12-29
- Genesys Wins Best of Show Awards At CTI EXPO Fall '99, Computer Telephony Expo Fall '99 and ICCM '99; Genesys CC Analyzer, Workforce Manager and Internet Suite Honored for Excellence
- Business Editors/High Tech Writers
- Research articles 2000-02-08
- Time Warner's computer system gives CSRs flexibility. (Time Warner New York City Cable Group; Computer Telephony Integration System; customer service representatives)
- Time Warner Cable of New York City has installed a Computer Telephony Integration system that enables customer service representatives in Queens and Manhattan to access consumer records from the database in Denver during telephone transactions almost Time Warner Cable of New York City has installed a...
- Research articles 1994-07-18
- National Semiconductor Corporation and Dialogic Corporation announce joint product development for computer telephony integration using isochronous Ethernet and Signal Computing System Architecture
- DALLAS--BUSINESS WIRE--March 7, 1995--National Semiconductor and Dialogic announced plans Wednesday to jointly develop and market an adapter card in 1995 that connects the modular Signal Computing System Architecture SCSA hardware model to isochronous Ethernet isoEthernet.
- Research articles 1995-03-08
- Distributing CTI across the enterprise. (computer-telephony integration)(includes related article on Enterprise Computer Telephony Forum Standards and extracts from an article on Netscape Open Network Environment)
- A NationsBank demo shows how CTI can move out of its niche role and into the mainstream of your IT structure. The time has come for an enterprise architecture for computer-telephony integration CTI. We do not need to relive the organizational c ...
- Research articles 1997-03-01
Additional Resources
- Vertical Demonstrates Telephony Integration with TeleVantage Product at LegalTech Conference; Showcases Computer Telephony and Voice IT Solutions for Legal Market
- CAMBRIDGE, Mass. -- Vertical Communications (ASFT.OB), a leading provider of next-generation, IP-based phone systems and applications that help businesses better serve their customers, announced that it will be exhibiting at LegalTech Westcoast 2005 taking place in Los Angeles this week. Vertical will demonstrate Computer Telephony Integration CTI with industry-standard software...
- Research articles 2005-06-22
- CTI tallies honors from Open University - computer-telephony integration - Product Information
- The Open University is "a university without walls." Except for its administrative office, it has no campus, classrooms, library, laboratory or gymnasium. It does, however, have the latest computer-telephony integration CTI technology to help it run a more efficient operation and provide students with high-quality service and support.During a successful...
- Research articles 1996-06-01
- Active Voice introduces new personal telephony software: PhoneMax
- LOS ANGELES--BUSINESS WIRE--March 12, 1996--Active Voice Corp. (Nasdaq: ACVC), a world leader in PC-based voice processing systems and computer-telephone integration, introduced a new TAPI Telephony Application Program Interface and TSAPI-based Telephony Services Application Program Interface personal telephony software package called PhoneMaxTM at Computer Telephony Expo this week in booth No....
- Research articles 1996-03-12
- AnswerSoft provides industry's first OS/2 client application for Novell's Telephony Services; AT&T and Novell join AnswerSoft in expanding computer telephony market
- PLANO, Texas--BUSINESS WIRE--Nov. 2, 1994--AnswerSoft Inc., a leading developer of software for the computer telephony integration CTI market, Wednesday announced the industry's first OS/2 client application for NetWare Telephony Services.
- Research articles 1994-11-02
- Barclays Bank and Genesys Telecommunications in Enterprise-Wide Computer Telephony Agreement
- SAN FRANCISCO--BUSINESS WIRE--July 30, 1998--Barclays Bank has chosen Genesys Telecommunications Laboratories, Inc., the global provider of enterprise computer telephony integration software, as its strategic partner for the delivery of computer telephony solutions across its UK call centers.
- Research articles 1998-07-30
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